Best Buy North Avenue

Hi Im a Software Owner i own my own software business let me say im a man of color im black in my late 20's i went to this best buy to get a gaming headset and the security who is a white older man is Racist he was waiting for me at the checkout line and watching me when i went to pay for my headset i felt very uncomfortable like god when is this racism gonna stop if i could leave 0 stars i would........ thank u best buy for the terrible experience

Worst customer service i have received so far and its from the store’s supervisor Sean. I received a faulty product that i bought from best buy website so i called the customer service and they told me to go to the nearest store. I went to the store asap and Sean was the person that i started talking to. I explained the problem and he gave me two options, one was to pay to get the product fixed (its a software issue, geek squad didnt finalize the factory reset process so the macbook is stuck on activation screen) or to go home and ship it back because he can’t do the return in store. He also suggested me to spend more money and switch from Plus to Total subscription and said that i should not expect to get a fully working product since i bought it used even though it was Geek Squad certified refurbished product. Later when i got home i was curious so i go to the app to see what are my return options, i selected that the product was sent defective and there it was, an option to RETURN IT TO THE NEAREST STORE. Complete incompetence and just laziness to try and help me out.

We had an excellent rep for buying an Alienware gaming laptop. His name is Navid. Product knowledge and financing knowledge for us. Professional, relaxed, amiable and helpful.

Bought a laptop, had to exchange due to faulty product. They shipped second one, but I had to sign the delivery. I took off work to sign, but the delivery dates were inaccurate and the package never came. After 4 calls with customer service and varying information, I was told the delivery address correctly switched to my workplace so I could sign there, but they didn't do this and the package failed to deliver and was returned. Horrible.