Best Buy North Avenue

Thank you for the public response. Unfortunately, this highlights the exact issue I am experiencing. Publicly, I am told that Best Buy wants to “look into the matter.” Privately, through direct messages, I am repeatedly given only two options: accept the same late delivery date or cancel the order and wait for a refund. No effort has been made to explore earlier delivery options, alternatives, or any real solution. The delivery timeline was never disclosed before payment and was only communicated after my cards were charged. Being redirected to social media gives the appearance of support, but the actual response received there is dismissive and offers no resolution. I am sharing screenshots to show the discrepancy between the public response and the private handling of this issue. This is not about the product or the price. It is about transparency, accountability, and customer service.

Best Buy - 1000 W North Ave. February 13/2026 Lack of transparency and poor management response Yesterday I purchased a 75-inch TV at this Best Buy location, including delivery and installation services. I live approximately 8 minutes from the store. At no point before completing the payment was I informed that the delivery and installation would be scheduled for Thursday. This information was only communicated to me after my credit and debit cards had already been charged. Had I known this in advance, I would not have completed the purchase at this location. I needed the TV before Monday due to a scheduled visit at my home. A Monday or Tuesday delivery would have been reasonable, but nearly a week-long wait is excessive, especially for a product that has already been paid for. I asked to speak with the store manager in hopes of finding an alternative solution. Unfortunately, no options were offered, nor was there any attempt to review earlier availability. The interaction became an unnecessary argument, and I was essentially told that if the system showed Thursday, that was the final answer. Throughout the entire interaction, I remained respectful. My dissatisfaction is not with the product or the price, but with the lack of critical information prior to payment and the complete absence of flexibility or problem-solving from management. I hope this review reaches someone with the authority to address these issues, as they significantly impact the customer experience.

Very helpful and attentive staff, what a lovely surprise, customer service the way it should be but inventory was low.

Great awesome 👍