Best Buy North Avenue

Normally this Best Buy is pretty good. However, I purchased a phone and a case about three weeks ago. I was told I had thirty days to return or exchange it.I chose to exchange my case because I didn't like it.And they said, I had to do it within fifteen days. If I wasn't misinformed, I could have gotten back to return it in enough time, but now i'm stuck with a case.I don't like :*( the manager did try to offer me to become a best. Buy member, and if I paid that fee, then they would return it but that was not something I was looking to do.

Tony was awesome, helped me find a great deal on a laptop PC. Very knowledgeable about the products. Easy 5/5

Caution… when cashier was ringing us up he told me to hit “purchase” on the pin pad. When I asked him why I did that he said it was for the discount on an open box item. After looking closer I sad I see you sold me a Best Buy membership and I never wanted that nor did he ever ask if I wanted it. He spent the next five minutes telling me I needed it for the open box discount and a few other benefits. Mind you the open box discount was on a phone case. After being very direct with him that I do not want it he finally removed it. I believe this was a strong attempt to steal from the customer in order for him to receive a bonus for getting customers to sign up with their program. Very disappointing practice. Glad I was paying attention.

Pointless