Best Buy North Avenue

The worst experience ever. Waited literally 20 mins for assistance even after asking for help twice. Promised I will never shop at this location again.

David is so knowledgeable and helpful. Thank you David!

Tyler was very helpful to us when we were looking for a very specific cord and adapter. He helped us figure out what we needed and spent alot of time with us. Great customer service!

I received probably the worst service I have ever received from a national chain store and will likely never go back to Best Buy again. The manager refused to help with an exchange of a product that I bought two weeks prior. When you call the store, the phone typically transfers to the corporate (online) number, so it is near impossible to call the store for any questions, you have to drive there. In my case, I purchased a defective product (a docking station) and tried to exchange it. The senior manager was about as rude as could be and stonewalled me in every way. I asked if he could let me know when the product comes in and give me a call, the answer was no. I asked if he could have another Best Buy ship the item to them and them call me when it comes in so that I could swap out my defective item, the answer was no. I asked since it is a normal item they stock if he could just order it, the answer is no unless I pay an additional $110 for this defective item. At every step, I was stonewalled. After getting no result, I tried calling Corporate, which turns out to be Best Buy’s online number (which refused to give the actual corporate number to report the issue). They instead said that they cannot help and I’ll have to go back to the store. I went back to the store two times, both times there was no help given nor any effort given at all. The response was, in substance, that’s too bad just deal with it. So the store can stonewall or be rude to their customers and when you call the Best Buy number to report it, they just refer you back to the store. This was Store #302 per the receipt. The sad part about this is that in addition to the Corporate/Online people being unhelpful and referring me to the store, they also hung up the phone. It appeared that they really don’t want to deal with it. This experience was so bad that I decided not only will I not ever use Best Buy again, but any affiliate (Geek Squad as an example), I will never use either. My biggest concern in making this decision was about other places that can do laptop repair, but it turns out there are many others. I was very grateful. Best Buy may not care about my business, but if this review will save even one person from this experience by causing them to decide to go someplace else, whether Amazon, Walmart, an independent seller, or an independent tech repair company it will be a benefit. Best Buy does not care about their customers.