Hands down one of the WORST Best Buy stores EVER!!!!
LITERALLY....they told me I couldn't make an exchange for a product nor use their trade-in program! When I brought up my concern, one of the managers, named Shaun, said to me "well you have a 'gripe' about it if you want." REALLY?! Is this what Best Buy stands for?! What happened to customer service standards?! Oh did I mention they kept my old router I was going to trade in?! WOW!!!! Steer clear of this store for sure!
How are ya’ll in business still? Waited 15 mins for a sales rep to buy a $1500 TV. No one ever came to help. Asked not one but two associates for assistance and not a single person in site anywhere to help customers.
Response from Best Buy
August 03, 2026
Hi there. It is concerning to hear that you did not receive the proper assistance from an associate, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/aItotW), Twitter/X (https://bby.me/epS1Db), or Instagram (https://bby.me/B4LRMv). Please be sure to include Google Review number 197779 when reaching out.
Thanks.
We typically find everything we need here. It is easy to use the pick up in-store feature. The sales associates in store and technicians with the Geek Squad have been very helpful when we needed them.
Did not find the viture XR glasses that I went looking for !
Organization was not the best, employees were ok,
Response from Best Buy
July 23, 2026
Hello,
Thanks for your review. It's unfortunate that you were not able to locate the item you were looking for. We get why you would be disappointed. We would like to speak with you more regarding your experience.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 191969 in your message to us.
X: https://bby.me/raBOQJ
Facebook: https://bby.me/dZ2eDF
Instagram: https://bby.me/5VDE8C