Best Buy North Avenue

God forbid you need extra help because electronics and tech is not your forte because you will be out of luck at this store. The worst customer service i've ever encountered and i worked in Customer Service for 20 years as both sales and management. A friend of mine lost his landline that he'd had for almost 40 years and wanted essentially a burner phone, one that he could pay for minutes on. He went there and told me that the salesperson was young and had limited patience for his questions (he's near 70) and when he became confused about the actuvation card and the sim card, the salesperson lost patience, wasn't helpful, and walked away. I went back with him the following week where we found the one kind .salesperson who told us they were out of those phones and to come back on Monday when the shipment came in. My friend went back on Monday and had a different salesperson who got him the phone and the card but never explained how it worked. The card was Verizon so i went with my friend to Verizon where they were EXTREMELY helpful and said Best Buy should have given us a phone number and, if we went back and got it, they could do everything for us. So i went today with my friend to Best Buy and explained the situation where the response i got from the woman we talked to was "We don't activate phones here,". I said "I know that we just need the number that comes with the phone.". To which she repeated about activation and when i said Verizon just needs the number, she told me Verizon was wrong but that we coukd buy another phone. At that point, my friend said he didn't want it and so we said we wanted to return it and were sent to customer service where we explained the situation and we wanted to return it. The one person credited the phone back but said we can't return the phone card. "Not good enough!" I replied and the other person behind the counter told her she could and she had to get the manager. While she went, he asked about the situation and i told him saying they needed a little more patience and understanding with older customers. He said he was one of the coaches there and it was good to know. And now the manager arrives and it's the woman we first talked to who was less than kind and helpful. She credits and then says to me "He should have gone online and created an account to get the phone number." and i said "A) No one told him that and B) why didn't you say that to me before?" and she said "I wasn't clear that's what you were talking about". And the piece de resistance is when we left, my friend tells me "The guy who was the coach was the first salesperson i dealt with who lost patience and walked away from me." The WORST customer service ever. And not once did anyone acknowledge that we were unhappy or apologize for what we went through. "I'm sorry" can work magic but no one wants to say it anymore. As my friend said (and I'm with him), i will NEVER shop here again.

They had what I needed

Good place to buy tech.

This store customer service is awful. I bought an item online from them and had to return. In the app they said you could return to store. Drove to store to be told I need to ship it. Fine. I ask if they could the courtesy of printing the label for me and they refused. Like did you help in any way ? No. Did you solve my problem? No. Just passed the buck even though I purchased at your store and drove to your store. Just awful man.