Best Buy North Avenue

I've been Coming to this Location for 15 Years! Today I had to get a Screen Protective Cover Replacement for my New Replaced S24 Ultra and Abraham who Helped me was Captain Cool and Genuine and Really Addressed All my Concerns including Pointing me in the Right Direction for a Stable Car Mount to Hold my Phone without having to Worry about Falling off which has Happened Plenty of Times in my Case! Just Felt Confident and Refreshed Walking Out!

Super annoying to walk in and get pitched a sale by AT+T and their trash internet package

A month ago, I purchased a pair of headphones from here and was not given a receipt when I checked out. The cashier did not even ask me if I wanted one. I came in about a week later to return the headphones and they told me since I didn’t have my receipt I needed to come back with the physical credit card (I had initially paid with Apple Pay and thought this would suffice). They did not inform me of a return policy at the time. When I came back again to return them, they told me that the two-week return window had passed and that if I wanted a refund, I would first have to SPEND $50 on an annual membership. So by the fault of their own employees I did not receive a receipt nor was I informed of the return policy, and then I was told I had to spend more money in order to return an item that I didn’t use. Awful customer service. I won’t be patronizing Best Buy again.

I went to this store to return a phone，because of a problem with the camera and the staff charged me $45 restocking fee. When I purchased it, there was no reminder of this rule, I called Best Buy customer service and they said that this fee should not be charged in this case.