Bought a laptop, had to exchange due to faulty product. They shipped second one, but I had to sign the delivery. I took off work to sign, but the delivery dates were inaccurate and the package never came. After 4 calls with customer service and varying information, I was told the delivery address correctly switched to my workplace so I could sign there, but they didn't do this and the package failed to deliver and was returned. Horrible.
Response from Best Buy
March 25, 2026
Hey there.
We can understand being frustrated with this shipping experience. If you need further help, please send us a private message on one of the social media platforms listed below. Please include your review number, which is 134643, when you reach out. We appreciate your time.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Had to return a TV and laptop and they were all the way professional. I'll be back
Worst management. Store is always empty. Just shop somewhere else.
Response from Best Buy
March 17, 2026
Hello J.D,
Thanks for providing your feedback it matters! We would love to document your experience as we can understand poor customer service is never ideal. We would like to see if we can help in any way. Can you please connect with us through social media you can find us on Facebook (https://bby.me/5G86pp), Twitter/X (https://bby.me/ZKX5dY), or Instagram (https://bby.me/Vx5BRK). Please also reference Google Review #130460. Looking forward to hearing from you!
Bought some Sony studio quality headphones. Extra friendly staff. Had exactly what the website said they would. Great price as usual. Couldn't wait for delivery. In and out!