We typically find everything we need here. It is easy to use the pick up in-store feature. The sales associates in store and technicians with the Geek Squad have been very helpful when we needed them.
Did not find the viture XR glasses that I went looking for !
Organization was not the best, employees were ok,
Response from Best Buy
July 23, 2026
Hello,
Thanks for your review. It's unfortunate that you were not able to locate the item you were looking for. We get why you would be disappointed. We would like to speak with you more regarding your experience.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 191969 in your message to us.
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Normally this Best Buy is pretty good. However, I purchased a phone and a case about three weeks ago. I was told I had thirty days to return or exchange it.I chose to exchange my case because I didn't like it.And they said, I had to do it within fifteen days. If I wasn't misinformed, I could have gotten back to return it in enough time, but now i'm stuck with a case.I don't like :*( the manager did try to offer me to become a best. Buy member, and if I paid that fee, then they would return it but that was not something I was looking to do.
Response from Best Buy
July 13, 2026
Hello WJTS,
If we were in your position, we would feel the same way if you were having this much trouble making an exchange. We would like to see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #186947 in a private message. We’re here to listen and help however we can.
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