Your ai phone assistant is so bad. I’m trying to purchase something from you and it won’t connect me with a person to complete the transaction. If I wanted to use the website I’d use the website and not call you.
Response from Best Buy
March 06, 2026
Hi, Sarah,
Thank you for your review. It can be frustrating when you aren't able to get assistance over the phone. If you are still in need of assistance or would like to formally document your experience, please connect with us on social media. Please reference Google Review 126419 when reaching out.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
MAJOR SHOUT OUT TYLER!!!! Best ever!!! Needed a new laptop and he knew his stuff and got us set up ASAP! Fabulous location.
The worst customer service
Bad guys
And this store just take your money nothing else they stolen
U want to return item they take 15% of price ))))
Because u open the item
How can I check the item if not to open
On Monday, at 8:30 PM on 02/23/2026 ; I was trying to make an appointment on the phone to come in, since I purchased my AirPods there a few months ago. And it was a disaster. I had to spell my name an e mail to this woman about 30 times. I’m on the phone for 45 minutes, then I get disconnected right at 9:00 PM sharp. After researching with chat on line, they have been confirmed the next day in Richfield, Minnesota. Which is 400 miles away. It was absolutely ridiculous. They have incompetent people working there. I intend to go into the store and talk to the manager in person. I just feel bad that there will be other people that will encounter the same thing I went through.