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Best Buy North Avenue

4.2
(1810 reviews)
1000 W North Ave
Chicago, IL 60642
(312) 988-4067
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Recent Reviews

4.2
(1810 reviews)
Roberto A
October 17, 2024
5 out of 5
Great customer service!!!
Robert T
October 16, 2024
1 out of 5
Good bye Best Buy, hello Amazon! I went into the store to buy a new keyboard. It was surprisingly cheaper in the store than on Amazon. I needed to try it out because I have carpal tunnel issues. The one I wanted was attached to a cable and partially obscured by the shelf that it was under. I asked the clerk if it could be taken down so that I could try it out and was told "no". I asked if I could open a box that had one in it and was told "no". I sought out a manager and showed her what I was dealing with and was also told that I could not open a box to try it out. I told her that was crazy and that I would buy it on Amazon. Her response was that I would have the same result of not knowing if it was a good fit when I got it. I told her that I didn't care because NOW I AM MAD. She did nothing to solve the situation. I ordered it on Amazon and will get it in one day. Best Buy is soon to be the next Blockbuster Video. Thank you Amazon!
Response from Best Buy
October 17, 2024
Hi there, Robert, Thank you for reaching out to us here and for your candidness. I'd love to ensure that your attempts to receive assistance and experience are addressed further. To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review. Google Review #: 64320148 Thank you, and we look forward to hearing from you. ^Duncan Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Andrew W
October 10, 2024
2 out of 5
A month ago I had an INCREDIBLE experience at this store purchasing a MacBook Air. Decided to come back due to the loyalty to purchase an iPad. They had an aggressive deal. I ended up waiting over 20 minutes with worker’s either laughing it up or workers walking by me and only one gentleman calling on the walkie for folks to help me. I appreciate him, however the lack of urgency with a customer who planned on buying was wild to me. Go to Amazon. They are not as aggressive with the deal but I just ordered mine and it’s coming in soon!!!
Response from Best Buy
October 10, 2024
Hello Andrew, TThank you for your feedback. We are pleased to learn that you had a positive experience. However, we are sorry to hear that your most recent visit did not meet your expectations. It is our priority to ensure that all customers receive the assistance they require, and we are committed to delivering exceptional customer service. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Regards, ^Kristy
Giovanni P
September 27, 2024
5 out of 5
Great service and even saved me from my phone being at 0%

About Best Buy North Avenue

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