Returned an Open Box Laptop (excellent condition) that still had the previous owners information on it and crashed the second I tried to figure out how to log in. Neither the store manager Ricky or the customer help desk via phone would offer me a discount on the full price product. Very disappointed.
Response from Best Buy
August 01, 2026
Hi,
We're sorry to hear about your experience. Having issues with a recent open-box purchase can be frustrating, and we'd like the opportunity to learn more about what happened.
Let's discuss this matter further. Please connect with us through a private social media message and reference Review #196626 when reaching out.
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Un verdadero desastre la atención, el encargado Steave no tenía ganas de atender, sentí que le estaba rogando para llevarme una Tablet Samsung. Encima sin stock después que la ofrecen. El local vacío, se merecen fundirse. NO LO RECOMIENDO...
Best buy deberían repensar el modelo de atención. Los vendedores no cumplen su función y además les patean en contra. Espantan con el desgano que atienden. Mensaje para otros clientes, visiten esta tienda SOLO SI están a 20mts y tienen sed para comprar un agua mineral, en eso no van a tener problemas.
Att. Sebastian Gamiz
Associate found the 1 remaining item left across several stores! It being on sale was another plus.