My Rep who helped me was awesome! Sorry I couldn’t remember his name but he knew his stuff.
So disappointed!! Bought a $200 Gimbal Open Box from a different location in Skokie only to find out it was missing items from the box. I tried to return it at this location to prevent having to drive all the way back to Skokie and they refused to refund me my money and told me I had to go back to Skokie to return it. A whole hour drive away! I explained your return policy says I can return it at any location and the associate still refused, because the open box was missing items from it, which was not my fault. I had to drive all the way back to Skokie only for the associate there to tell me, the Elston location indeed could have processed the return. Never again will I visit this store! I wasted almost 2 hours of driving just to get my money back! Not to mention no one behind the counter even cared or showed much concern considering the inconvenience I had to go through to get my money back. No Empathy At All. The worst customer service ever, they truly do not give a damn at this location.
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