Best Buy Bucktown

Went to get a laptop and everybody was very willing to help, to be honest it felt like they were jumping at me for it. Product worked perfectly and I got a lot of help and opinions from the worker there.

I am writing to formally complain about a very stressful and upsetting experience my sisters and I had at your store. We purchased a TV along with a 5-year warranty. After your staff helped us place the TV in our car, we brought it upstairs, unboxed it, and immediately noticed a crack. The TV would not turn on. Because of this, we returned to the store right away to explain the issue and request assistance. Unfortunately, the way we were treated was completely unacceptable. The employee who assisted us was extremely rude and insinuated that we stole the TV. She also insinuated that we had damaged it ourselves. We attempted to show her our receipt, but she refused to even look at it. The interaction was humiliating and made us feel disrespected and unfairly judged. To make matters worse, a manager came over and also insinuated that it looked like we had punctured the TV. Based on the accusatory tone and disrespectful treatment we received, we cannot ignore the possibility that racial bias have played a role in how we were treated. We purchased the TV in good faith, and we expected basic professionalism and customer service when reporting that it was damaged upon opening. Instead, we were met with accusations, hostility, and a refusal to properly review our proof of purchase. We would like this matter addressed seriously. At a minimum, we are requesting: A full review of this incident, a response regarding the behavior of the employee and manager involved and assurance that customers will be treated with respect and fairness in the future I hope this issue can be resolved promptly and professionally.

Tolu was fantastic in the computer department. She was so transparent and helped me pick a computer that would work for me and set realistic expectations. I never leave Google reviews but after a bad experience at MicroCenter I’m so glad I was able to have such a great experience with her!

I visited this store for the first time, and their bilingual customer service is excellent. They helped me with all the information I needed, and I found some great deals, making everything more affordable. I would definitely return. Visité esta tienda por primera vez, su atención bilingue al cliente es muy buena., lo mejor, me ayudaron con toda la información que necesitaba, encontré muy buenas ofertas, haciendo que todo sea mas accessible a mi bolsillo. Sin duda volvería a visitarlos.