Generally has more items in stock than the North Ave locations. Go in knowing what you want as help from employees is hard to get due to lack of staff.
Manager called me fat dumb and poor because I don’t have a gym membership, student ID, or passport as a second form of photo ID. Wouldn’t budge on this and wouldn’t allow me to trade in my device with out it. Lied about the photo id being needed as a secondary too no one in customer support line can confirm this as policy so it’s up to the discretion of employees what rules they want to make up and enforce leading to inconsistent service to customers while promoting biases and discrimination.
Response from Best Buy
July 15, 2025
Hello, Stephanie,
Thank you for sharing your feedback with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out as well if this were happening to me. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/x58sxb), X/Twitter (https://bby.me/a3tpiz) or Facebook (https://www. https://bby.me/fvpt3p) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 15998. We look forward to hearing from you.
Regards,
^Deysha
Pretty solid, has usually had what I needed and staff have been friendly.