Best Buy Bucktown

Plenty of parking. They have a great selection of just about anything you're looking for.

I would strongly recommend not buying high-value electronics from Best Buy. DON'T DO IT. I purchased an mirrorless camera, initiated a return through Best Buy’s own return process, and the return shipment failed inside the Best Buy/FedEx logistics chain. The package did not reach Best Buy’s warehouse and after a lot of effort directly working with my local store, it was eventually routed back to me instead of the store. The item is still unopened. I was not asking for a refund without returning it. I was trying to give Best Buy back the unopened product through a documented return path. Best Buy has made that absurdly difficult. The store could not help. Customer service gave contradictory instructions: work with FedEx, contact law enforcement despite no theft or missing item, wait for a "prearranged" pickup that never happened, then accept that an unexplained account flag prevented further action. Corporate support added only polished non-answers: vague “investigation” language, no evidence list, no explanation of what was reviewed, no accountable decision-maker, and no practical resolution. This should be simple: accept the unopened item, document the return, process the refund. Instead, Best Buy has turned a failed return workflow into the customer’s liability. My takeaway is blunt: do not buy expensive cameras, laptops, appliances, or other high-value electronics from Best Buy if you expect competent post-sale support. Their price-competitiveness is also quite poor nowadays but more importantly, once the script breaks, their process becomes opaque, rigid, and extremely hostile, wrapped in hollow corporate empathy.

My laptop was recently serviced, during which a new hard drive was installed. Unfortunately, after only three uses, the drive malfunctioned, causing the laptop to freeze. Upon returning the device, I was informed that an additional payment would be required for a replacement hard drive. Despite having an active annual warranty, the company insists on this payment due to a delay in retrieving the laptop from the service center. I am deeply dissatisfied with this experience, and it has significantly impacted my perception of your service. As a long-standing customer who has purchased numerous appliances from your company, I am particularly disappointed with the service provided by your "gig squad.".

I had an LG that I'd had for a while and it was dying. I went in to get another LG but was open to seeing other brands. The woman that helped me asked questions about size and clarity, gaming needs, etc. I currently have a 43" and wanted something similar. She showed the LG 42", which I liked but she also showed me Samsung, etc., for reference. I picked the LG. She also asked if I needed a sound bar or anything else, which I didn't. At the register she asked if I needed delivery and set-up, which I did. She was very, very helpful.