larisaidis
August 13, 2025
I went there today at the geek squad kiosk to ask a questions about replacing the LCD screen and the cover of my lenovo IdeaPad 5 15IIL05 laptop. A young guy came out and when I told him what I need, he asked me "how old is the laptop", I replied five years. Without even looking at the laptop, he said that they won't fix it, because most likely they won't find the parts since it is a five year old laptop. I checked the Lenovo Vantage in my laptop and they have parts, leke screens, covers, keyboards of this specific model and other parts as well. If I had the option to rate this useless store bellow the one star I would have chosen the -100 rating.....what a waste of time.............useless............garbage....
This is one of the last remaining retail Best Buy stores. It's not a warehouse.
They had what I needed at a fair price. Customers service was excellent. It helped to go there early in the morning. Lots of parking too
Went to pick up a tv and it said it was in "excellent " conditions, im not sure who is inspecting this tvs but I can tell you they are putting excellent to get the extra money. No box no remote, they were dragging it out the screen was scratch and dirty and the associate had the nerve to not let me inspect it, they try to turn on the TV so it can hide the scratches infront of the screen. It was red from all the dirt and dust in the back, they can't even clean it smh. Drove 2 hours for nothing.
Response from Best Buy
July 28, 2025
Hello, Ludwing,
Thank you for reaching out to us here on Google and taking the time to share your experience. We understand how important excellent customer support can be, and we would be happy to take a closer look into this with you. To continue working with us in this concern, please send us a private message or DM on one of the following social platforms with your full name, phone number and email. We look forward to assisting you there.
Regards,
^ Brandon
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