Best Buy Bucktown

I came in the buy a iPad and I went to the bathroom for 5 minutes and they sold it to someone else and they 100% did it because I’m black and don’t look like I can afford a iPad this store is completely raciest and if you black go to another store

They actually have enough staff and they want to help. Has a section with sound bars hooked up to tvs so u can listen and compare. Short return period though.

Store is kinda a mess, many items are stocked in the incorrect spot. I was looking to buy a roku streaming stick and saw there were a ton hanging on the shelf for $20. I then find out at checkout it’s actually $40. The cashier had me go back and take a picture of the tag. Then she called her manager who wouldn’t honor the price then blamed the holidays for items being “misplaced” which doesn’t make sense in this situation. I’d understand if it was one that’s in the wrong spot but not a whole rack. Then they made it seem like it was my fault for not reading the tag’s description. So whatever, I still needed one after this so I went to get another model. Went back to check out, and this one was also in the incorrect spot and the wrong price although I read the tag that time👎🏽I was never offered any assistance as I was clearly struggling trying to buy this thing (it wasn’t busy). I understand it’s crazy during the holidays but it’s not a reason to not keep up with your inventory.

I had a very disappointing experience trying to return a device that I financed through Verizon. I was within the return window, and I had previously spoken with another Best Buy employee who helped me return a phone just one week earlier. That employee clearly told me that December 27 was the last day to make the return. I was initially assisted by Samuel, who was willing to help and attempt the return. However, Vanesa stepped in right as he was about to process it and took over the situation. Vanesa was rude and unprofessional and simply refused to accept the return, despite the fact that I was within the allowed return period. She claimed that the manager did not authorize the return, but she never actually checked or spoke to the manager to confirm this. I waited almost two hours with no clear communication or genuine effort to help. In the end, Vanesa just said the return was not possible and ended the interaction without offering any alternatives or solutions. It felt like there was no intention to help at all, even though I followed the policy and was within the return deadline. I expected much better customer service from Best Buy. This experience was extremely frustrating.