Best Buy Bucktown

The Geek Squad fixed my cell phone for $40. The thought I down loaded a virus and needed a new phone. I am very happy.

I’ve generally had adequate to positive experiences with Best Buy, but the customer service at this location is one of the most disappointing interactions I’ve had with a business in a long time. I purchased and excellent condition open box Bose Ultra Smart Sound Bar. Before purchasing I confirmed with the associate that there was no damage or issue with the product and that it included all of the parts that come with an unopened box. The associate confirmed that the original buyer returned because of the size. I purchased the open box sound bar and got home to find that it was missing three of the four chords that should be in the box, one of which is the HDMI cable that is necessary for the sound bar to work. I returned to the store to talk with the same associate about what I found, and the department manager was extremely dismissive and basically chalked the situation up to “open box products are often demanded or missing parts, so you got a discount for not getting all the parts.” I shared that I confirmed before the purchase that the product was in “excellent” condition (the status advertised on the box and documented on the receipt) and that I should not have had to find out at home that the box was missing necessary parts for the sound bar to work. The only solution offered was “if you’re not happy you can just return it and buy a full price unopened box.” The sales manager didn’t acknowledge the frustration with being sold a product that the store knew was missing required parts to operate the sound bar that should have been included in the box. Per Best Buy’s website (screenshots attached) an “excellent” condition open box item will include all parts, and if there are any parts missing, it will be noted in the status of the item. My purchase did not list any missing parts AND I verbally confirmed with the associate prior to purchasing. Disappointed by the experience. Frustrated and surprised by the response and apathy of the team at this Best Buy location.

They have a large selection of electronics and they usually have most things in stock.

Great service