Best Buy Bucktown

I ordered a new Samsung stackable washer/dryer from Best Buy on July 2nd after my old set broke down. What followed was a frustrating, poorly coordinated delivery experience that has left me without a washer/dryer for three weeks now. To make matters worse, I'm a Best Buy Total member, paying $199 per year, and this is the level of service I've received in return. Initially, delivery was scheduled for July 10th. The crew arrived in a huge truck, and despite the challenge of finding street parking in the city, I managed to secure a spot for them. However, once the delivery person came up to my unit, he became irritated and claimed there were "obstructions" preventing installation — referring to a small 10x10 inch wall cabinet. I offered to remove the cabinet myself while he worked on hauling away the old units, but instead he took a few photos and left abruptly, without any explanation, almost as if he didn't want to be there at all. Best Buy then called to reschedule for the following Tuesday 13th July. Since it was a weekday and I couldn't work remotely, I had to take the first half of the day off just to be available. A different crew showed up this time, and they were genuinely kind and helpful — a welcome change. Unfortunately, they arrived only with installation and haul-away equipment. They hadn't brought the actual washer/dryer unit, the stacking kit, or any other required installation materials. They showed me the work order from Best Buy, which apparently hadn't included any of this. I called customer care afterward and explained repeatedly that I had already been without a washer/dryer for weeks, had waited over two weeks for delivery, and had taken time off work for appointment that went nowhere. Despite this being entirely Best Buy's fault, they didn't treat it as urgent — the next available appointment they offered was over a week away, on a Sunday. I'm extremely frustrated with this level of service and would not recommend Best Buy for any purchase that requires installation or haul-away — especially for something as straightforward as a Samsung stackable set. The disconnect between their sales, scheduling, and delivery teams has turned a simple appliance purchase into a three-week ordeal with no resolution in sight, even as a paying Total member.

We found exactly what we wanted Very friendly when you walk into the door I love the parking it was my first time at the Best buy Dillard was very helpful

Muy buena atención megusta que siempre encuentro lo que estoy buscando

Nice Customer Service