Best Buy Bucktown

Unfortunately, I feel like this review is just not enough to say that Best Buy as a company has fallen to the worst retailer operating today. Please take the time to shop at other establishments that offer in house services such as delivery. With my recent order, I experienced the worst customer service in my life having to deal with the Best Buy delivery app and also the service provider JB Hunt. Best Buy’s preferred delivery service. 2 full days were wasted, 1st some one never showed up or called to say they weren’t coming. Second day, broken TV. Best Buy at that point couldn’t figure out how to retain me as a customer. So in this case they have fully lost one. I don’t need to shop there any longer. There are way too many options. Also, I think they are more interested in selling Pokémon cards instead of appliances and services. I will not be sad when the place gets eaten by investors. Good bye

Went to get a laptop and everybody was very willing to help, to be honest it felt like they were jumping at me for it. Product worked perfectly and I got a lot of help and opinions from the worker there.

I am writing to formally complain about a very stressful and upsetting experience my sisters and I had at your store. We purchased a TV along with a 5-year warranty. After your staff helped us place the TV in our car, we brought it upstairs, unboxed it, and immediately noticed a crack. The TV would not turn on. Because of this, we returned to the store right away to explain the issue and request assistance. Unfortunately, the way we were treated was completely unacceptable. The employee who assisted us was extremely rude and insinuated that we stole the TV. She also insinuated that we had damaged it ourselves. We attempted to show her our receipt, but she refused to even look at it. The interaction was humiliating and made us feel disrespected and unfairly judged. To make matters worse, a manager came over and also insinuated that it looked like we had punctured the TV. Based on the accusatory tone and disrespectful treatment we received, we cannot ignore the possibility that racial bias have played a role in how we were treated. We purchased the TV in good faith, and we expected basic professionalism and customer service when reporting that it was damaged upon opening. Instead, we were met with accusations, hostility, and a refusal to properly review our proof of purchase. We would like this matter addressed seriously. At a minimum, we are requesting: A full review of this incident, a response regarding the behavior of the employee and manager involved and assurance that customers will be treated with respect and fairness in the future I hope this issue can be resolved promptly and professionally.

Tolu was fantastic in the computer department. She was so transparent and helped me pick a computer that would work for me and set realistic expectations. I never leave Google reviews but after a bad experience at MicroCenter I’m so glad I was able to have such a great experience with her!