Micaela B
January 04, 2026
Steven and Samuel were so helpful, kind and patient! Thank you so much!
I came in the buy a iPad and I went to the bathroom for 5 minutes and they sold it to someone else and they 100% did it because I’m black and don’t look like I can afford a iPad this store is completely raciest and if you black go to another store
Response from Best Buy
January 02, 2026
Hey there Beanz the Comedian,
It's important to us that each customer has an impeccable experience when shopping at their local Best Buy. Please send a private message to us via Facebook (https://bby.me/hc3tyi), Twitter/X (https://bby.me/7jngjc), or Instagram (https://bby.me/rg0910) so that we can look into this further. When sending your message, please state that you are responding to "Google Review99430".
They actually have enough staff and they want to help. Has a section with sound bars hooked up to tvs so u can listen and compare. Short return period though.
Store is kinda a mess, many items are stocked in the incorrect spot. I was looking to buy a roku streaming stick and saw there were a ton hanging on the shelf for $20. I then find out at checkout it’s actually $40. The cashier had me go back and take a picture of the tag. Then she called her manager who wouldn’t honor the price then blamed the holidays for items being “misplaced” which doesn’t make sense in this situation. I’d understand if it was one that’s in the wrong spot but not a whole rack. Then they made it seem like it was my fault for not reading the tag’s description. So whatever, I still needed one after this so I went to get another model. Went back to check out, and this one was also in the incorrect spot and the wrong price although I read the tag that time👎🏽I was never offered any assistance as I was clearly struggling trying to buy this thing (it wasn’t busy). I understand it’s crazy during the holidays but it’s not a reason to not keep up with your inventory.