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Frequently Asked Questions About Best Buy South Loop

How do I check product availability at the South Loop Best Buy?
How do I check my order status?
My local South Loop Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy South Loop stores’ holiday hours?

Recent Reviews

4.1
(4112 reviews)
Carol C
March 31, 2026
5 out of 5
Excellent condition 😀 love it
Jeremy H
March 24, 2026
5 out of 5
Grammatical lightyear, Grandma creditable code gonna come light. Your Grandma called credit light year grandcop, Kennedy, light year Grammy, great gravity.\n Trash.\nTrash
Lavarro &
March 24, 2026
3 out of 5
As always, service is hard to come by.
Response from Best Buy
March 25, 2026
Hello, Lavarro, We appreciate you taking the time to share your feedback. Trying to get good service should be easy, so we can understand your concern. We'd be happy to assist you with any questions or concerns you might have. Please connect with us through social media. You can find us on Facebook (https://bby.me/nVdxno), Twitter/X (https://bby.me/oRfXnG), or Instagram (https://bby.me/ExzEBr). Please reference Google Review, #134360.
Aaliyah A
March 23, 2026
1 out of 5
I had a terrible experience with Geek Squad at Best Buy. I went in for a simple battery replacement because my iPhone battery was swollen and draining quickly. Apple directed me to this Best Buy location since it was the nearest authorized service provider. My phone was working completely fine before this — the only issue was the battery. They took my phone and told me to come back in a few hours. When I returned, they told me they couldn’t replace the battery because the screen connectors were “jammed.” However, when they gave my phone back, the screen was completely damaged. It had multiple vertical and horizontal lines and was flickering constantly. By the next day, the entire screen turned green and became almost unusable — and I hadn’t even used the phone. When I requested compensation for the damage or repair, they told me it wasn’t their fault and that the connectors were already jammed before I brought the phone in. I brought in a working phone with only a battery issue and left with a completely damaged screen and no help from Geek Squad. Extremely disappointing service and zero accountability. I would not trust this location with any device repairs.
Response from Best Buy
March 23, 2026
Good morning, Thank you for taking the time to share this with us. We understand turning your phone in with a working screen and then receiving it back not working properly, isn't a welcome experience. We'd be happy to look into this further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/MLiC8M), Twitter/X (https://bby.me/6LZEAe), or Instagram (https://bby.me/HE65uN). Please also mention your "Google review #133740" in your message.

About Best Buy South Loop

bestbuy.com