Extremely unprofessional conduct from customer service representative and manager. Please avoid this Best Buy location at all costs.
I came here to drop off a 50 inch TV that I had ordered from Best buy through Amazon and which was broken when arrived.
I requested a return on the day I received the item and I was shown that I am eligible to return the item at best buy store (please see the screenshot)
However, despite asking the customer service representatives and manager to do their job, which is to accept the return which they are obliged to, they refused to receive the return item.
I first encountered the customer service representative who was unable to find my order despite having the access to all the details. After 30 minutes she simply asked me to go away and contact Amazon.
After I asked for a supervisor, while the supervisor was able to find the order, the refused to accept the item because it was "broken". Obviously it is broken which is why I am returning it you genius. If it were not broken, why would I end up hauling a 50 inch television all around the city in my car.
All the representatives refused to accept the package which they were obliged to under their agreement with Amazon and were rude and dismissive.
Response from Best Buy
July 19, 2025
Hello,
Thank you for your review. Receiving an item that was damaged in transit is disappointing, so we can understand your frustration at the trouble you had in the store. If you still need assistance, please send a private message on social media along with your name, phone number, and email. Please mention Google Review 17676 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Regards,
^Meghan
The closest Best Buy store for me, however; their selection and variety of accessories is heavily apple products and not samsung or any other android.
Esperienza molto piacevole! Il negozio è ben fornito, io ho trovato un prodotto online, l'ho ordinato e dopo 30' era già disponibile al ritiro.
Arrivato in negozio, ho aspettato 5' e mi hanno consegnato il prodotto, tutto perfetto