Best Buy South Loop

I was told to contact you all via social media. I do not have any social media accounts.

If I could give zero stars, I would. I’m writing this as someone who has spent thousands of dollars at Best Buy this year alone, including a MacBook Air, a printer/scanner, and most recently a refrigerator. I was even planning to purchase an iMac next, but after this experience, Best Buy has permanently lost my business. I purchased a refrigerator for over $2,100 and was told it came with a $300 “gift card discount.” It wasn’t a discount at all. It was simply store credit disguised as one, forcing me to spend the money back at Best Buy rather than actually reducing the price. When I bought the fridge, I explained my work schedule and was assured that my delivery window could be accommodated and that this would be noted in my account. It clearly wasn’t. The day before delivery, I got a call with a timeframe when no one would be home, and when I called customer service to address it, I was told nothing could be done, despite the in store employee saying otherwise. The customer service experience that followed was honestly the worst I’ve had in years. Each representative felt indifferent and dismissive. They barely spoke, offered no empathy, no professionalism, no updates, and at times left me sitting in complete silence on the line without even checking in. There was no sense of urgency to help, no attempt to retain me as a loyal customer, and no effort to correct anything. When I asked for a supervisor, I was questioned multiple times about why I wanted one, as if I needed permission to escalate my own issue. Eventually I requested to cancel the order, and although I received an email saying the refund was processing, a full week later nothing had been refunded. I went into the store hoping a manager could resolve the situation. I was asked once why I needed to speak to a manager, which was frustrating but minor compared to the phone experience. When the manager finally came out, he offered a generic apology, nothing sincere or reassuring. Then the refund amount didn’t match what I originally paid. I had to point out the discrepancy myself and insist that they return the full amount. Only after pushing was the remaining difference provided in cash. Throughout the interaction, there was no real accountability, no professionalism, and no sense that they valued me as a customer. The only positive part of this entire ordeal was the original salesperson who helped me choose the refrigerator; he was kind, patient, and knowledgeable. Unfortunately, the rest of the company did not operate with the same level of service. After this, I went to Lowe’s to check for the same refrigerator. Not only did they have it, but the customer service was everything Best Buy’s was not. The representative was empathetic, professional, patient, and genuinely helpful. She price matched the promotional price I had seen, waived extra fees, and scheduled next day delivery. Lowe’s delivered the refrigerator the following morning at 8:15 AM without any issues or complications. It was a reminder of what real customer service looks like. I’ve spent thousands with Best Buy this year and was prepared to spend more. But after this experience, the lack of communication, accountability, professionalism, and genuine concern for customer satisfaction made it clear that Best Buy does not value loyal customers. If this is how they treat someone who has repeatedly given them business, then I’ll gladly take my money elsewhere.

Needed a New TV. Did some research and read some reviews. Had to stay within a size for the wall space. Place order online added a wall mount. Wonderful price and easy pickup. We have used Best Buy throughout our 30 years as a family. Thanks to the helpful guys who helped place in my car. Love my New Yv.

The person who helped me kept suggesting i buy a macbook despite me repeatedly saying i didn’t want one. When i picked a laptop and tried to sign up for a best buy credit card for my purchase i didn’t qualify. bro said i should’ve lied about my income?¿