I went into this store looking to purchase good quality wireless earbuds. It was at the very opening of this location for the day at 9am. There may have been around six other customers inside and I saw twice that of the employees, yet not a single employee welcomed or greeted me. It was not busy at all, but yet I was not asked if I needed assistance the entire ten minutes I was inside of the store.
It was my first time at this store so I had no idea how to find the earbuds. At least four employees passed me and either walked past or lingered around me and even closely surveillance me but did not address me at all. One very tall employee seemed to stay close to where I walked but did not asked me if I needed help.
After walking around while becoming more and more frustrated looking for the earbuds I eventually found the correct section. But by then I did not want to spend money at this store after being mistreated. I will make my purchase at a completely different store. This was a very disappointing and upsetting experience. The behavior of the staff was rude and disgusting. It ruined the start of my day. I will not be making any future attempts to shop at this store.
Response from Best Buy
August 13, 2026
Good Afternoon, Mary,
We definitely understand how you are feeling after not being welcomed when you came to shop with us, as well as the lack of support you received. We would be happy to review this situation in depth together. Please start by sending our team a private message on social media that includes your Google review case ID: #202746.
- Facebook (https://bby.me/g1JBya)
- Twitter/X (https://bby.me/La2X3B)
- Instagram (https://bby.me/wPSgHe)
Employees were friendly and helpful, its a ghost town more employees than customers
Don’t know why does this store open. Lack of staff, can’t find anything!
Response from Best Buy
July 29, 2026
Hello, thank you for leaving us a review. Being able to find what you need for is important when you visit us in store. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #195006".
Facebook (https://bby.me/3VnBqk)
Twitter/X (https://bby.me/N3I1xX)
Instagram (https://bby.me/mXAUOI)