Best Buy South Loop

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As always, service is hard to come by.

I had a terrible experience with Geek Squad at Best Buy. I went in for a simple battery replacement because my iPhone battery was swollen and draining quickly. Apple directed me to this Best Buy location since it was the nearest authorized service provider. My phone was working completely fine before this — the only issue was the battery. They took my phone and told me to come back in a few hours. When I returned, they told me they couldn’t replace the battery because the screen connectors were “jammed.” However, when they gave my phone back, the screen was completely damaged. It had multiple vertical and horizontal lines and was flickering constantly. By the next day, the entire screen turned green and became almost unusable — and I hadn’t even used the phone. When I requested compensation for the damage or repair, they told me it wasn’t their fault and that the connectors were already jammed before I brought the phone in. I brought in a working phone with only a battery issue and left with a completely damaged screen and no help from Geek Squad. Extremely disappointing service and zero accountability. I would not trust this location with any device repairs.

I pre-ordered the S26 Ultra with a trade-in through Best Buy, but when I went to pick it up on release day, I was charged the full amount. While the trade-in credit was applied, the pre-order promotion was not honored. It took nearly two weeks and multiple interactions with different employees to get the issue resolved, which was frustrating. Eventually, the issue was resolved with Best Buy offering me store credit equivalent to the promotion deal. Definitely not my preferred method, but glad this was finally over. I wanted to recognize one of the store managers: Ernesto was patient, professional, and genuinely helpful. Solid customer service and would recommend him if you need assistance.