Best Buy South Loop

Had a phenomenal experience with Ruben the other day. When we were at checkout, Ruben asked me if I had purchased a micro-sd card for the camera I was purchasing. Because I had assumed one was included in the device package he saved me a huge headache having to go to the store again to get one. As we headed to get the SD cards he also recommended the adapters so I could seamlessly connect to my computer. As a former Director of Front End for a major retailer, It sticks out to me when an associate is operating via best practices. Ruben conducted the most natural and intuitive upsell that I’ve seen in a long time. In doing so, he saved me a ton of time on the backend and also helped me feel more confident in my purchase. This was my first experience at this Best Buy and because of my experience with Ruben and the readily available product, I will definitely be back. Thank you for phenomenal customer service!

Great experience, got directed to exactly what I needed, Jonathan was a great help, he was busy helping another customer, and quickly helped me complete my purchase.

Did not know that it was not open on Sundays. Google needs to update this

Dear Miss "I'm a manager" yet have 'TRAINING' as a name tag (LITERALLY). We called 1 (800) BEST BUY just like you said and they told us the exact same thing the BEST BUY APP we showed you did. Any returns can be done at the nearest Best Buy store. Funnily enough, one of you associates stumbled upon us after you left us unattended and was able to process the return in under 5 minutes. Perhaps your "five years of experience" could learn something from him, or even from your customer service women who were much kinder than you. I've always had good experiences with Best Buy, but this manager is in need of a serious attitude check. I tried to process a return yesterday (04/10/2026) a little after 5pm for an item I had unfortunately received damaged. A women with curly hair in a ponytail with glasses immediately denied it (literally at the ENTRY) despite the app giving us specific directions for this store. She insisted we call the customer service number, which we did at her store, but were given the same directions. "You can complete returns at any Best Buy location". If she had at least ATTEMPTED to actually help out, like her team member DID, this upsetting situation could've been avoided.