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Frequently Asked Questions About Best Buy South Loop
How do I check product availability at the South Loop Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Loop Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Loop stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Loop Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4231 reviews)
Gordon Z
September 11, 2026
1 out of 5
Overall experience with an online order has left me with no choice but to avoid best buy for any future purchases. I called and spoke with someone claiming to be part of the store, I asked them to check an open box excellent item. They claimed they went and did, came back and said it looks new, in box, no signs of use. I proceed to place an online order to pick up. About 20 minutes later I get an email that it's not available, despite still being available on the website. Call back, apparently these all link to call centers. There was no way to contact the store itself, I requested the store manager contact me. It never happened. Another hour passes and they just cancel my order all together.
Edit: spoke with the same call center people on their below platform didn't result in any constructive conversation
Response from Best Buy
September 11, 2026
Good Afternoon, Gordon,
We fully understand how you are feeling after there was an issue related to the fulfillment of your open box purchase. We would be happy to review this further with you. Please send us a private message on social media that includes your Google review case ID: #221026.
- Facebook (https://bby.me/hdM2Li)
- Twitter/X (https://bby.me/3Wmq2x)
- Instagram (https://bby.me/uOM77x)
Hugo R
September 10, 2026
5 out of 5
Excelente atendimento
Frederik M
September 10, 2026
1 out of 5
I went today to return a wireless charger which it was defective. I had the worst experience as customer in my life! They didn’t want to even exchange it and I said I will just buy another charger and then when I walked away the manager named Odie just kept screaming and yelling at me. I tried to come back and talk to her or at least take her information but the rest of the staff just kept making excuses and hiding her and didn’t give me any information. The number of the store is 1142 and I believe the corporate should do something about it. It’s an extremely bad service!it doesn’t make me do anything about it later….
Response from Best Buy
September 10, 2026
Hello Frederik!
Thank you for taking the time to share your experience with us. We always strive for our customers' to have the best experience when visiting us. We understand your concerns regarding not getting a resolution on your defective wireless charger. If you would like to discuss further we would be happy to review the situation. Please reach out to us on any of our social media profiles below with Review 220665.
Facebook ( https://bby.me/4lW6BA)
X ( https://bby.me/SIWMVC)
Instagram ( https://bby.me/VPYVi8)
Antonio H
September 09, 2026
5 out of 5
Cheap, close to downtown and great service!!