Marsden G
February 21, 2026
When I traded in my iPad, they required me to have two forms of photo ID for a trade in. They couldn't cancel my order until 7 days. I didn't have my passport yet, so I literally had to go to Costco to get a physical photo card, thank God I'm a member. Then they were able to allow the trade in. How is that proof of ID? I have a REAL ID, I have a debit card I used to make the purchase, I have an insurance card. They should just require the card you used for payment and ID. Bad business policy. If you don't change this policy, then you have lost a customer and other customers I will tell about this.
Response from Best Buy
February 21, 2026
Hello, Marsden,
We apprecaite you taking the time to share your feedback. Having to show specific forms of ID's for a trade-in can be frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/rwxwot), Twitter/X (https://bby.me/tm0053), or Instagram (https://bby.me/lak8w0). Please reference Google Review #120175.
But a sliver of the days of lore.....ye used to be so fun. You've changed
Don't miss lawless burger, it's great. Drinks are a little weak but staff is friendly and quick.