Best Buy Countryside

Niceee

You can tell that this store is either going to be going out of business soon, either going through an infinite remodel, or they just stopped caring about restocking and having actual products. The Burbank and North Riverside locations are no better, yet somehow still better if that makes sense.

I do not post reviews. This location in Burbank IL has to be beyond the worst customer service experience I've ever had and that's putting it nicely. I bought a used rtx 4060 GPU from this store. It was marked "fair" so I'm expecting some imperfections to boot After an hour of driving, it took over an hour in store just to get the card, so a little frustration starts to set in. I drive an hour back home only to get home and open the box and find that MY CARD WAS NOT WHAT I PURCHASED. I had been given what appeared to be some TEMU MSI low powered card with no external power. It's now 7:30 pm, I cannot drive an hour back to Burbank because they close at 8. I then search open box 4060's close to me... So I drive to Bolingbrook and arrive 5 minutes before they close. I explain the situation, they tell me they can't take the card or swap the card, I have to return to the store where I made the purchase and they will help. So the next day after work I drove back to Burbank IL Best Buy to inform them I had been sold a card that is not the actual product I purchased. I tell customer service rep please go get your manager. She does, but not before telling me that I needed to call customer service to get a resolution. I tell her "respectfully mam, customer service didn't sell me this card Burbank IL Best Buy sold me this card. I would like the swapped for an actual rtx 4060 GPU and I'm willing to pay the upcharge. I just want the card." She says well let me tell the manager. The Store manager Jose R or Juan then tells me we have two ppl who check the items upon return, so I don't know what "YOU" may have did with this card but we can't take this back....... Now I think I'm being punked... Because in my mind I'm thinking Juan 1st off you have access to the camera footage in this store!!!! You can see in 4k where the problem happened!!! 2nd every Retail industry has a lost/damaged inventory procedure. You could refund my item as lost inventory, check the cameras and if I'm lying post my picture, tell all the stores in the district, tell the authorities, anything to prevent further damage. 3rd took both sides and explained that because it may be impossible to tell someone genuine from someone lying, please follow the customer service route to get quicker results as the store investigation could take time.... Ample examples that would have diffused the situation. Yet Store Manager, Juan, provided none of those options and doubled down on "me" having "my" store conflict resolved by someone over the phone who had no access to store footage that could really help resolve the issue. After going back and forward getting nowhere I then asked Juan for a refund and to take his inventory back. He, as a manager, unable to manage the situation opted to have me REMOVED from the store by security. I then call customer service "corporate" Only for them to tell me the issue should have been resolved in the store!!!! How is Juan a manager? Anyway the customer service rep Major issued me a refund and provided me with a shipping label to return my item. I honestly feel the way I was treated was the result of two maybe 3 things. 1) Juan or Jose R isn't paid enough to care about his store operations. 2) He is aware of the scams and is either involved or willingly choosing to ignore it. Or 3rd, HE is allowing customers to return improper merchandise to his store. All things, as a store manager, he should be directly involved with. I will never return to this store. If you choose to do business here and you shop open box. Check your item before you leave the store please. I would hate for someone to have to go through what I went through at Burbank IL Best Buy

I was greeted kindly as I walked in and guided towards where I can find what I was looking for. Eventually Johnny helped me out and I splurged on myself on this awesome pair of headphones. Thank you Johnny for letting me rant about my weird ears. Ill be back to shop with Johnny 👏