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Best Buy Countryside
Services Offered
Geek Squad Services
Apple Shop
Windows Store- Apple Authorized Service Provider
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Google Home Experience
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Frequently Asked Questions About Best Buy Countryside
How do I check product availability at the Countryside Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Countryside Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Countryside stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Countryside Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1815 reviews)
Ben S
February 05, 2026
1 out of 5
This store is a joke and management literally does not exist there!
I ordered an open-box fridge on the phone with them and I told them several times before ordering that I need it to be delivered and I can’t pick it up and they said yeah they can do that and once I placed my order over the phone with them turns out they put it as a pick up order! After that the store didn’t answer any phone calls! So I had to drive 2 hours back and forth to the store in traffic after work, just to be able to talk to someone, they canceled that order and placed a new one with a delivery date in 4 days which sounded a little reasonable, so I go home and a day before the delivery date they call me and they tell me that the warehouse (store) hasn’t sent the item to the fulfillment center yet and because of that the delivery is getting delayed and the earliest delivery date would be in 11 days! Like what?!?! Do you think I won’t need a fridge in my house for almost 2 weeks?!? And again no one answers the phone at the store. Not to mention I called the corporate and they said the manager will give me a call in 2 hours! But 4 days later and no call!
This store would be a great MBA business case for a horrible retail management!
Karen J
February 01, 2026
1 out of 5
Have bought many appliances from Best Buy and never had to pay extra to have the old removed. Very upset about this and I can promise you I won't buy again from you. Also customer service was absolutely no help.
Response from Best Buy
February 02, 2026
Hello, Karen,
We appreciate you taking the time to share your feedback with us regarding your experience and for choosing us for your appliance purchase. Getting new appliances is meant to be really exciting. We try to pride ourselves in ensuring we provide great customer service. Let’s get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/04fkmm), X/Twitter (https://bby.me/kleh36) or Facebook (https://bby.me/xw0ikw) with the details of your experience. Also add Google Review 111833. We look forward to hearing from you.
Edward
January 10, 2026
2 out of 5
Very aggressive with trying to get me on the credit card. I had to keep declining their offer repeatedly. And it would appear they were visibly getting upset with me over that. I understand trying to meet the numbers and quotas, but I was just about ready to walk out of a $1800 purchase due to it.
Ra G
January 09, 2026
3 out of 5
Best buy is not what it used to be. Half of the merchandise is gone. Employees will tell you you can order it and pickup later or have it shipped to your house. What's the point of having a brick store. Girls working there have no clue about anything. They really should be cashiers only. Store just feels cold.