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Frequently Asked Questions About Best Buy Countryside
How do I check product availability at the Countryside Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Countryside Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Countryside stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Countryside Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1851 reviews)
C F
July 28, 2026
1 out of 5
My appointment was scheduled at 1:40 P.M for a battery replacement. came in 20 minutes early and no one else in line, the establishment looked empty. The senior representative at geek squad told me I had to sit down and wait till my scheduled time. I did that- then when did they diagnosed my phone for a battery change, the Senior rep said they won’t work on it now, I have to come back at 5:30pm so then I can drop it off and they will work on it and will be ready the next day at 9am. Very poor experience for this location.
Response from Best Buy
July 29, 2026
Hello,
Thanks for taking the time to share this with us. We understand arriving for your appointment and then being told you'd have to bring your phone back later to get the service done, wouldn't be ideal. We'd be happy to look into this with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/sYkV3J), Twitter/X (https://bby.me/nOv0Xu), or Instagram (https://bby.me/i179c4), and refer to your "Google review #194806".
pamela j
July 26, 2026
5 out of 5
Excellent customer service! The moment I entered the store I was greeted by a friendly employee. I asked where I could find a specific item and was directed to the area. A few minutes later Christopher was at my side ready to help. He was knowledgeable, no pressure, and answered my questions so that I understood (no techy talk). He explained the different items that could be purchased along with my item. Again, no pressure. It was a very pleasant experience!
theraf8100
July 25, 2026
1 out of 5
Came in for a computer, and to get the info copied over from the old one. Should be easy peasy right? Nope. The computer we picked they didn't have. We were told it could be shipped to us next day, but to send it to the Best Buy would take 4 days. Weird. We were qutoted 100 bucks to switch over the information. All of a sudden in that checkout we were told that it would be much much higher than that. And that we couldn't even do it without signing up for a membership. We took our business over to Micro Center and couldn't have been happier with them.
Response from Best Buy
July 25, 2026
Hello,
Thank you for your review. Not getting the correct pricing is frustrating, so we understand your decision to make your purchase elsewhere. If you would like to formally document your review, please send us a private message on social media. Please include Google Review 193247 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Franco
July 23, 2026
5 out of 5
Staff is usually very friensly, very customer centric and knowledgeable