Yan was incredibly rude when checking out.
Response from Best Buy
August 07, 2026
Hello, Maclane,
Thank you for reaching out to us here. We understand how important excellent customer support can be, and we would like to take a closer look into this with you to assist in any way possible. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 199769.
Facebook (https://bby.me/sOBYoK)
Twitter/X (https://bby.me/KXYFZU)
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We look forward to assisting you there.
My appointment was scheduled at 1:40 P.M for a battery replacement. came in 20 minutes early and no one else in line, the establishment looked empty. The senior representative at geek squad told me I had to sit down and wait till my scheduled time. I did that- then when did they diagnosed my phone for a battery change, the Senior rep said they won’t work on it now, I have to come back at 5:30pm so then I can drop it off and they will work on it and will be ready the next day at 9am. Very poor experience for this location.
Response from Best Buy
July 29, 2026
Hello,
Thanks for taking the time to share this with us. We understand arriving for your appointment and then being told you'd have to bring your phone back later to get the service done, wouldn't be ideal. We'd be happy to look into this with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/sYkV3J), Twitter/X (https://bby.me/nOv0Xu), or Instagram (https://bby.me/i179c4), and refer to your "Google review #194806".
Excellent customer service! The moment I entered the store I was greeted by a friendly employee. I asked where I could find a specific item and was directed to the area. A few minutes later Christopher was at my side ready to help. He was knowledgeable, no pressure, and answered my questions so that I understood (no techy talk). He explained the different items that could be purchased along with my item. Again, no pressure. It was a very pleasant experience!