Hinsdale R
August 13, 2026
They now use only AI. You can never call anymore and hope to reach someone at the store unless you go there and simply hope for the best. I cannot believe management is so misguided as to think this will ever be a good experience for people. Most amazingly, I can get better customer service from Amazon!? Unreal. If only the CEO would need to deal with the same AI phone interface to do his job and get his paycheck. Very sad situation.
Yan was incredibly rude when checking out.
Response from Best Buy
August 07, 2026
Hello, Maclane,
Thank you for reaching out to us here. We understand how important excellent customer support can be, and we would like to take a closer look into this with you to assist in any way possible. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 199769.
Facebook (https://bby.me/sOBYoK)
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We look forward to assisting you there.
My appointment was scheduled at 1:40 P.M for a battery replacement. came in 20 minutes early and no one else in line, the establishment looked empty. The senior representative at geek squad told me I had to sit down and wait till my scheduled time. I did that- then when did they diagnosed my phone for a battery change, the Senior rep said they won’t work on it now, I have to come back at 5:30pm so then I can drop it off and they will work on it and will be ready the next day at 9am. Very poor experience for this location.
Response from Best Buy
July 29, 2026
Hello,
Thanks for taking the time to share this with us. We understand arriving for your appointment and then being told you'd have to bring your phone back later to get the service done, wouldn't be ideal. We'd be happy to look into this with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/sYkV3J), Twitter/X (https://bby.me/nOv0Xu), or Instagram (https://bby.me/i179c4), and refer to your "Google review #194806".