Frequently Asked Questions About Best Buy Countryside
How do I check product availability at the Countryside Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Countryside Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Countryside stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Countryside Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1863 reviews)
Stephanie D
October 29, 2026
2 out of 5
Just a weird experience. Returning a TV that was shattered. Nobody apologize anything just were expressionless and unsympathetic, took too long when there was almost no one in the store. It was hard for a senior to get help carrying a big TV.
Response from Best Buy
October 29, 2026
Good afternoon,
Thanks for sharing your experience with us. We get discovering that your new TV's screen was shattered wouldn't have been ideal. Having the employees respond in this manner though, would certainly have been unwelcome. We'd like to look into this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/7IwjfG), Twitter/X (https://bby.me/7TLXuN), or Instagram (https://bby.me/j6gN0W), and include a reference to "Google review 245211".
Kostas S
October 24, 2026
5 out of 5
Awesome and nice employees the store is very neatly layed out and there are countless options for tech
Elizabeth E
October 17, 2026
5 out of 5
Awesome
Monte C
October 14, 2026
1 out of 5
There is a new type of special education in this store. The blonde girl who followed me around the store definitely made me not want to purchase the laptop im clearly in the market for. Or the s26 ultra phone. Could've at least asked me for assistance but that negative energy literally made me leave the store. 2 thumbs down 👎 best buy do better
Response from Best Buy
October 15, 2026
Hello, Monte,
Thank you for sharing your feedback with us. We strive to provide excellent customer service and a welcoming shopping environment, and we understand your recent store visit did not meet those expectations. Please send us a direct message through one of our social media platforms, so we can look into this further and assist you. Be sure to mention Google Review 238363 in your message.
Instagram (https://bby.me/jcQQrW), X/Twitter (https://bby.me/o1Nxbr) or Facebook (https://bby.me/jOn6Dc)