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Frequently Asked Questions About Best Buy Countryside
How do I check product availability at the Countryside Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Countryside Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Countryside stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Countryside Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1868 reviews)
M R
November 08, 2026
1 out of 5
By far the worst experience I've ever had. The short female manager with glasses was so rude she didn't even bother to make contact with me when an associate paged her and walked past me like I didn't exist I had to flag her down to let her know that I was willing to buy a $400 SSD as well as an extended warranty if she would work with me on an overpriced open box item. The store was empty Associates were hardly available and I had to wait 35 minutes for someone to finally help me. I think I'm done permanently with Best Buy I'll stick to Local Deals and online than ever give this company money again. It's straight up the manager's fault and corporates fault for not letting them work with customers. An extended warranty is pure margin and she walked away from it.
Response from Best Buy
November 08, 2026
Hi there,
Thank you for taking the time to leave a review. I can certainly understand your concerns regarding the level of service you received while attempting to make a purchase. Waiting an extended period for assistance and feeling that your concerns were not acknowledged can take away from the overall shopping experience. We appreciate you sharing your feedback, as it helps us understand where we can improve.
If you would like to share additional details about your experience, please send us a private message on social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase "Google review #252089" when reaching out on social media.
Maria M
November 05, 2026
5 out of 5
Excelente servicio de su personal 👍 👌
KlodVandaL D
October 29, 2026
1 out of 5
Worst customer support ever.
Response from Best Buy
October 29, 2026
Hello,
Thank you for reaching out to us. We understand that your experience with our customer support did not meet your expectations. Customer feedback is important to us. If you would like to chat with us about your experience, please reach out to us on any of our social media profiles below with Google Review 245289.
Facebook ( https://bby.me/7G74kz)
X ( https://bby.me/MO6UzL)
Instagram ( https://bby.me/jFRbVT)
Stephanie D
October 29, 2026
2 out of 5
Just a weird experience. Returning a TV that was shattered. Nobody apologize anything just were expressionless and unsympathetic, took too long when there was almost no one in the store. It was hard for a senior to get help carrying a big TV.
Response from Best Buy
October 29, 2026
Good afternoon,
Thanks for sharing your experience with us. We get discovering that your new TV's screen was shattered wouldn't have been ideal. Having the employees respond in this manner though, would certainly have been unwelcome. We'd like to look into this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/7IwjfG), Twitter/X (https://bby.me/7TLXuN), or Instagram (https://bby.me/j6gN0W), and include a reference to "Google review 245211".