Best Buy DeKalb

I go here semi-frequently when I need something like Ram, hard drives, or a power strip. A unsurprisingly good place to get typical electronic needs met.

The people in the store are very nice. I will not shop at Best Buy anymore because of their restrictive return policy.

The service there is ok. More than once I’ve been told someone was coming to help with not getting any help though. I did get a great deal on a new monitor, but if you are looking for something specific you will probably need to order it. Still great place to look around.

Still in disbelief this happened. We recently took my parents—both senior citizens to purchase a new TV at Best Buy. We were warmly greeted (deceived) and assured that “although the box had a small tear on the outside, the TV inside was wrapped and fully intact. We were told to take pictures and return it if we found any damage.” My mom agreed and I agred trusting their word (huge mistake). Unfortunately, when we got home (15 mins away) and plugged it in, the screen was visibly cracked. We followed instructions and returned to the store immediately, only to be met with dismissal by the same two employees who had sold us the TV. Instead of helping, they directed us to the manufacturer, who then sent us back to the retailer creating a frustrating loop of finger-pointing. My parents lost their money, and no one took responsibility… We left feeling deeply deceived. Despite expressing my concerns to the manager, I doubt my words had any impact—but I sincerely hope it weighs on their conscience. Based on the number of similar complaints I’ve seen online, this seems to be a recurring issue. Needless to say, I would strongly recommend avoiding Best Buy, especially if you're considering dealing with Fernando and Brandon at this DeKalb location. .