Best Buy DeKalb

Please do not take your computer to this place to have any work done. The staff is very inadequate and lazy. They did a diagnostic on my computer and told me my problem was internal ssd so I purchased this product and left thinking my computer would be fixed, I was wrong. It wasn’t till the next evening I got a call saying it was a mistake and the internal ssd card wasn’t the issue and it was actually the motherboard. I use my computer for work so you can only imagine what an inconvenience this was especially when it could have been avoided. All I received was an apology and attitude from their employee Anthony like it was my fault for their mistake. In no way did they try to correct their mistakes other than doing the work right this time when it should have been handled right the first time. Had to take my computer back and take it to a real computer repair shop that was not only cheaper but the turnaround time was faster. I will never go to this location for computer repairs again. Very poor service

I came to the store to look for a new phone at the Dekalb location. I was working with Cindy at the counter. I have to say I had the worst experience working with her. She was rude to my son he has autism and was constantly telling me how loud and annoying he is. She even called him a retard. I was so shocked and just what she said, at her attitude for how dare she tell my child is a retard. She was not aware of the phone details I was looking for. I felt so disrespected when she was laughing at my son because he has autism. I asked her if someone else can help me and she just decided to leave the counter and did not come back for almost 15 minutes. I think she was just trying to ignore me. So I will never shop again at this bestbuy again. Bestbuy are you ok with having employees like this?

Had to replace my screen protector which was warrantied. Had no problem getting a new one. They have great customer service

The customer service was amazing