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Frequently Asked Questions About Best Buy DeKalb

How do I check product availability at the DeKalb Best Buy?
How do I check my order status?
My local DeKalb Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy DeKalb stores’ holiday hours?

Recent Reviews

4.1
(1238 reviews)
Patricia G
December 26, 2025
5 out of 5
Got what I went for and was in and out in 5 minutes.
James H
December 22, 2025
4 out of 5
Good selection, Cindy was great in helping apply for credit, then it was like pulling teeth to get help on the floor, I almost walked out in anger after 20 minutes of trying to find someone, Cindy came like a superhero and helped us with everything we needed. She was awesome!! they need more employees like her.
Anjali P
December 04, 2025
1 out of 5
Very very poor service on phone , bought a 4 pack apple air tag only 3 in the pack . Tried calling the automated service was so irritating I pulled my hair trying to get them to listen but the person did not get it , as soon as you say apple they look for an apple device . Anyway long story short I’m so disappointed. And my personal advice, if you buy any products ask the customer service team to open it .
Response from Best Buy
December 04, 2025
Hello, Anjali. We understand the frustration when something is wrong with your purchase. We'd like hear more. Please reach out to us in a private message on Facebook (https://bby.me/skaqmw), Twitter/X (https://bby.me/aoaibi), or Instagram (https://bby.me/sel5w6), and mention your Google review, 81459.
Ewa T
November 26, 2025
3 out of 5
Good store but way overpriced items. Plus there is a micro tech near Chicago with way cheaper and better items. But if you don’t want to go there this is a good option.

About Best Buy DeKalb

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