How do I check product availability at the DeKalb Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local DeKalb Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy DeKalb stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the DeKalb Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1242 reviews)
Kodey H
February 03, 2026
1 out of 5
Very unprofessional staff. Especially from the so called "manager". All of them seemed so apathetic and unwilling to help. All I wanted to do was a simple return/exchange. Terrible customer service, and very unhelpful.
Response from Best Buy
February 03, 2026
Hello Kodey,
Thanks for reaching out and providing your feedback. We can understand why you might be upset if there were some issues making a simple return. We would like to see if we can help. To start, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #112552 in a private message.
• Facebook (https://bby.me/i8x2o9)
• Twitter/X (https://bby.me/2vypuk)
• Instagram (https://bby.me/lafjxn)
Kevin C
January 08, 2026
1 out of 5
Bought an open box TV listed in excellent condition and not missing anything. Tell me why I get home and it doesn't have a remote, and has a bag taped to the screen. Can't even set the stupid thing up just wasted my time because it's getting returned now.
Response from Best Buy
January 08, 2026
Hello, Kevin,
Thank you for leaving a review. This is far from the experience we want our customers to have when purchasing an open-box product. I can understand expecting the TV to be as described.
Please send us a private message on social media so that we can better assist. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/dsedwe), Twitter/X (https://bby.me/qlfntx), or Instagram (https://bby.me/w5pc3f).
Please mention the phrase “Google review #102294” when reaching out.
bernardo b
December 29, 2025
5 out of 5
Muy amables
Patricia G
December 26, 2025
5 out of 5
Got what I went for and was in and out in 5 minutes.