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Frequently Asked Questions About Best Buy DeKalb

How do I check product availability at the DeKalb Best Buy?
How do I check my order status?
My local DeKalb Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy DeKalb stores’ holiday hours?

Recent Reviews

4.1
(1211 reviews)
Summer W
May 05, 2025
1 out of 5
This company will tell you as little as possible, making the customer jump through all sorts of hoops to get the help they’re looking for. First off, their return policy is only 15 days. Was never made aware of that upon purchase and I didn’t ask because typically you get 30+ days literally anywhere else you shop. So if you buy an “open box” electronic as a gift, make sure you open it immediately and check the contents and the functionality of the product immediately. An iPad that was bought for kids a couple weeks before Easter is already having issues, hardly 2 weeks after they opened it. The iPad didn’t even come with the correct charger, it was an old iPhone charger and the iPad required the type c charger. The device became really spotty with charging out of nowhere. The device has not been put in any sort of position to be damaged and its hardly been used. Then, I call to see if there’s any way they’ll help me. On the phone they said they would check to see if I had a warranty, then recommended I pay an extra $70 for apple care and never really confirmed if I have a warranty already. So I’m already out $350, and now I’m being suggested to spend another $70? So I tell them I’m going to go into the store to get further clarification. Upon arrival, they tell me I need an appointment with geek squad at that time because there were already several appointments for today and the next available one was 4 hours from then. This would’ve been extremely valuable information to know when I was speaking on the phone with an employee. Extremely disappointed and I would recommend my friends to shop elsewhere, but I don’t know anyone who actually shops at Best Buy anymore. Definitely my last purchase from this place, ever.
Ryan K
April 06, 2025
1 out of 5
Nothing but problems when I come here. Avoid at all costs.
Response from Best Buy
April 06, 2025
Hi Ryan, Thanks for sharing this review with us here. I'm concerned to hear you feel this way, and that you've had issues during your visits to our store, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #65015490. ^Caleb
Jenni D
March 31, 2025
4 out of 5
Very helpful, friendly staff.
Annie B
March 30, 2025
2 out of 5
I don't really like to talk negatively about a local business, but when there are more employees than customers in the store, I figured we could get someone to assist us with purchasing a TV. No one helped us, and we walked out. They really need to improve on customer service in the DeKalb store
Response from Best Buy
March 31, 2025
Hello and thanks for reaching out on Google, Annie. Getting help when shopping in our stores should be easy and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64986951. Kindly, ^Graham

About Best Buy DeKalb

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