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Frequently Asked Questions About Best Buy DeKalb
How do I check product availability at the DeKalb Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local DeKalb Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy DeKalb stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the DeKalb Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1252 reviews)
L G
April 08, 2026
1 out of 5
So I was at the Dekalb Best Buy band enquired about a delivery of Pokémon cards. I was looking for the etb for my grandson. I know they had them according to internet. The kid behind the counter told me they had them and they would be selling them on Friday. So I thanked him and left. This morning which is Wednesday, they sold them all. He flat out lied to me. He also told me I would have to be there at 5:00 am and stand in line, which is fine but he also said it would be raining which it won't be. What kind of store is this. The employee's lie to the customer's. Because I am older woman they don't want my business? I will never buy another product from Best Buy. You just can't trust them here in Dekalb Illinois. Shame on you Best Buy. You need to do better.
Response from Best Buy
April 08, 2026
Hey,
We understand being misinformed about product is upsetting. Feel free to connect with us on social media link. Mention review # 139669 when doing so.
Facebook (https://bby.me/GBZw8w)
Twitter/X (https://bby.me/tLOpOm)
Instagram (https://bby.me/IgUFY9)
josh G
April 08, 2026
1 out of 5
Zero stars. The employees literally lie about product availability. Went out last night asked for an item that was in stock in store for the manager BJ to lie about the item. Said it would release Friday meanwhile they sold it all this morning. BJ lies about product availability. Don’t trust this 🗑️
Response from Best Buy
April 08, 2026
Hi there Josh,
Thank you for your review. Feeling misled regarding the release of a product can be disappointing and frustrating. This is not the kind of experience we want our customers to have. We'd like to follow up to address this and document. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/RmJood)
- Twitter/X (https://bby.me/GjeEjb)
- Instagram (https://bby.me/j11KLq)
When reaching out, please reference your Google Review 139656.
hashim a
March 29, 2026
3 out of 5
I got a smart lG tv from the store yesterday around 7pm,the guy who helped us to choose and purchase the TV was nice but the manager was so bad,he is arrogant and not helping at all..we got another toy for my child and there was no one at the cashier desk ,he was there and refused to finish the purchase saying that he is the manager !!!!,my child was so upset ..then finally he did the purchase moving his head away from us in a very disrespectful way..I decided to return the TV and the toy immediately but my husband said no need especially that my child wanted the toy badly…but That was first time in my life to feel like this..It was very bad experience.
Response from Best Buy
March 29, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuy Support
Thanks!
Jesse W
March 27, 2026
5 out of 5
I visit this location frequently and have never had a problem. All the employees are awesome👏🏼