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Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy DeKalb
How do I check product availability at the DeKalb Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local DeKalb Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy DeKalb stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the DeKalb Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1208 reviews)
Ryan K
April 06, 2025
1 out of 5
Nothing but problems when I come here. Avoid at all costs.
Response from Best Buy
April 06, 2025
Hi Ryan,
Thanks for sharing this review with us here. I'm concerned to hear you feel this way, and that you've had issues during your visits to our store, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #65015490.
^Caleb
Jenni D
March 31, 2025
4 out of 5
Very helpful, friendly staff.
Annie B
March 30, 2025
2 out of 5
I don't really like to talk negatively about a local business, but when there are more employees than customers in the store, I figured we could get someone to assist us with purchasing a TV. No one helped us, and we walked out. They really need to improve on customer service in the DeKalb store
Response from Best Buy
March 31, 2025
Hello and thanks for reaching out on Google, Annie.
Getting help when shopping in our stores should be easy and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64986951.
Kindly,
^Graham
mazda c
March 22, 2025
2 out of 5
No customer service. No phone to reach the store . No lost and found
Response from Best Buy
March 22, 2025
Hello,
Thank you for sharing your review with us. We understand how important good quality service is and would like to follow up with you to learn more about what occurred.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64957406" in your message. Thanks!
Regards,
^April