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Frequently Asked Questions About Best Buy DeKalb

How do I check product availability at the DeKalb Best Buy?
How do I check my order status?
My local DeKalb Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy DeKalb stores’ holiday hours?

Recent Reviews

4.1
(1229 reviews)
Elvis L
October 05, 2025
4 out of 5
I went there twice. The first they they treated me horribly. I begged them to let me know if the computer monitor would fit my laptop but they ignored me for about half an hour. I left and went to Walmart next door. They had better service but they didn't have what I needed. They said Best Buy may have. I went back to Best buy the next day and the guy who helped me showed me exactly the monitor I needed and showed me the cable within 10 minutes of me being there. He redeemed best buy
raven d
September 24, 2025
5 out of 5
I was unable to complete the Best Buy survey, so here I am writing a review instead. I stopped in last week for a computer transfer and trade-in, and was so grateful for the amazing customer service I experienced. Jahmir was an incredible help and such a personable and kind employee! He made my Best Buy experience go so smoothly. Thanks, Jahmir!!
Derek R
September 14, 2025
1 out of 5
What an experience. No wonder why Best Buy is closing all locations! Manager Richard Allen very rude and unprofessional
Tom G
August 22, 2025
1 out of 5
You can not call the vocal Best Buy you end up getting someone in some other country or some other state and they cannot speak English very well and they are not helpful whatsoever and it takes forever to try to get to talk to a real person and when you do, they cannot help you Best Buy has gotten worse I do not and will not buy from them
Response from Best Buy
August 22, 2025
Hello, Tom, I can understand that having concerns with not getting the support you want over the phone can be difficult. If you would like support you can certainly reach out to us on any of our Social Media Profiles below with Review 33457. Facebook (https://bby.me/pjg9pc), Twitter/X (https://bby.me/qh23ia), Instagram (https://bby.me/9g8ppy) Sincerely, ^ Tommy

About Best Buy DeKalb

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