header_logo
Services Offered

Specialty Shops and Services

More to Explore

Frequently Asked Questions About Best Buy DeKalb

How do I check product availability at the DeKalb Best Buy?
How do I check my order status?
My local DeKalb Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy DeKalb stores’ holiday hours?

Recent Reviews

4.1
(1234 reviews)
Anjali P
December 04, 2025
1 out of 5
Very very poor service on phone , bought a 4 pack apple air tag only 3 in the pack . Tried calling the automated service was so irritating I pulled my hair trying to get them to listen but the person did not get it , as soon as you say apple they look for an apple device . Anyway long story short I’m so disappointed. And my personal advice, if you buy any products ask the customer service team to open it .
Response from Best Buy
December 04, 2025
Hello, Anjali. We understand the frustration when something is wrong with your purchase. We'd like hear more. Please reach out to us in a private message on Facebook (https://bby.me/skaqmw), Twitter/X (https://bby.me/aoaibi), or Instagram (https://bby.me/sel5w6), and mention your Google review, 81459.
Ewa T
November 26, 2025
3 out of 5
Good store but way overpriced items. Plus there is a micro tech near Chicago with way cheaper and better items. But if you don’t want to go there this is a good option.
Elvis L
October 05, 2025
4 out of 5
I went there twice. The first they treated me horribly. I begged them to let me know if the computer monitor would fit my laptop but they ignored me for about half an hour. I left and went to Walmart next door. They had better service but they didn't have what I needed. They said Best Buy may have. I went back to Best buy the next day and the guy who helped me showed me exactly the monitor I needed and showed me the cable within 10 minutes of me being there. He redeemed best buy
raven d
September 24, 2025
5 out of 5
I was unable to complete the Best Buy survey, so here I am writing a review instead. I stopped in last week for a computer transfer and trade-in, and was so grateful for the amazing customer service I experienced. Jahmir was an incredible help and such a personable and kind employee! He made my Best Buy experience go so smoothly. Thanks, Jahmir!!

About Best Buy DeKalb

bestbuy.com