Best Buy DeKalb

I'm a small business owner and visited the Dekalb store to find a work laptop for one of my offices. Amaya greeted me and was very helpful, walking me through various pc models based on functionality, processor capability, and memory. I had a number of questions; she was patient, informative, and very personable. The assistance felt very tailored to what was important to me. It was a great experience.

Aj & Brendon from geek squad great guys helped out alot more then needed walked me through no pressure on buying stuff and Fernando from the sales side was a outstanding help he even noticed me after I had to do a return an walked up to me asking what happened and what we could do forward great service all around definitely going back just for the great service from these 3

Awesome

Please do not take your computer to this place to have any work done. The staff is very inadequate and lazy. They did a diagnostic on my computer and told me my problem was internal ssd so I purchased this product and left thinking my computer would be fixed, I was wrong. It wasn’t till the next evening I got a call saying it was a mistake and the internal ssd card wasn’t the issue and it was actually the motherboard. I use my computer for work so you can only imagine what an inconvenience this was especially when it could have been avoided. All I received was an apology and attitude from their employee Anthony like it was my fault for their mistake. In no way did they try to correct their mistakes other than doing the work right this time when it should have been handled right the first time. Had to take my computer back and take it to a real computer repair shop that was not only cheaper but the turnaround time was faster. I will never go to this location for computer repairs again. Very poor service