Best Buy DeKalb

Still in disbelief this happened. We recently took my parents—both senior citizens to purchase a new TV at Best Buy. We were warmly greeted (deceived) and assured that “although the box had a small tear on the outside, the TV inside was wrapped and fully intact. We were told to take pictures and return it if we found any damage.” My mom agreed and I agred trusting their word (huge mistake). Unfortunately, when we got home (15 mins away) and plugged it in, the screen was visibly cracked. We followed instructions and returned to the store immediately, only to be met with dismissal by the same two employees who had sold us the TV. Instead of helping, they directed us to the manufacturer, who then sent us back to the retailer creating a frustrating loop of finger-pointing. My parents lost their money, and no one took responsibility… We left feeling deeply deceived. Despite expressing my concerns to the manager, I doubt my words had any impact—but I sincerely hope it weighs on their conscience. Based on the number of similar complaints I’ve seen online, this seems to be a recurring issue. Needless to say, I would strongly recommend avoiding Best Buy, especially if you're considering dealing with Fernando and Brandon at this DeKalb location. .

This company will tell you as little as possible, making the customer jump through all sorts of hoops to get the help they’re looking for. First off, their return policy is only 15 days. Was never made aware of that upon purchase and I didn’t ask because typically you get 30+ days literally anywhere else you shop. So if you buy an “open box” electronic as a gift, make sure you open it immediately and check the contents and the functionality of the product immediately. An iPad that was bought for kids a couple weeks before Easter is already having issues, hardly 2 weeks after they opened it. The iPad didn’t even come with the correct charger, it was an old iPhone charger and the iPad required the type c charger. The device became really spotty with charging out of nowhere. The device has not been put in any sort of position to be damaged and its hardly been used. Then, I call to see if there’s any way they’ll help me. On the phone they said they would check to see if I had a warranty, then recommended I pay an extra $70 for apple care and never really confirmed if I have a warranty already. So I’m already out $350, and now I’m being suggested to spend another $70? So I tell them I’m going to go into the store to get further clarification. Upon arrival, they tell me I need an appointment with geek squad at that time because there were already several appointments for today and the next available one was 4 hours from then. This would’ve been extremely valuable information to know when I was speaking on the phone with an employee. Extremely disappointed and I would recommend my friends to shop elsewhere, but I don’t know anyone who actually shops at Best Buy anymore. Definitely my last purchase from this place, ever.

Nothing but problems when I come here. Avoid at all costs.

Very helpful, friendly staff.