Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3085 reviews)
Carsen T
July 31, 2026
1 out of 5
Curse your AI call bot, absolutely useless!
Response from Best Buy
July 31, 2026
Hello,
Thank you for taking the time to share your feedback. We understand not being able to reach someone live on your call, isn't ideal.
If you can send a private message on one of our social media platforms, Facebook (https://bby.me/kMdyFK), Twitter/X (https://bby.me/FkbNlH), or Instagram (https://bby.me/B6qm1M), we'd be happy to see how we can help. Please also refer to your "Google review #196118" in your message.
Al F
July 30, 2026
1 out of 5
customer service was horrible today.
Response from Best Buy
July 31, 2026
We always want to deliver a great customer service experience, and understand the frustration when you felt we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/8pRe7O), Twitter/X (https://bby.me/n5ldT2), or Instagram (https://bby.me/4MlVeq), and mention your Google review, 195800.
Oil L
July 28, 2026
1 out of 5
Terrible customer service with attitude from Danietra. Will not come back to this Best buy store again. Keep your eyes on her to see how she treats customers.
Response from Best Buy
July 28, 2026
Hello, Oil,
Thank you for reaching out to us here to share your experience. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 194595.
Facebook (https://bby.me/x31KMe)
Twitter/X (https://bby.me/oFc4j3)
Instagram (https://bby.me/EIOLH5)
We look forward to assisting you there.
K.K
July 25, 2026
1 out of 5
I hate leaving bad reviews but the customer service at this location has very unfriendly attitudes.
Response from Best Buy
July 25, 2026
Hey there,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##193188