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Frequently Asked Questions About Best Buy Butterfield Road

How do I check product availability at the Butterfield Road Best Buy?
How do I check my order status?
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Butterfield Road stores’ holiday hours?

Recent Reviews

4.0
(3121 reviews)
roberto m
October 27, 2026
1 out of 5
This store sucks employees are just on social hour and I asked to grab me something and I was told to be put on a 10 minute wait so they finish messing around. Definitely taking my business to Microcenter almost spent 2500 with those clowns
Response from Best Buy
October 27, 2026
Hi there! We appreciate your review, although it's concerning to hear you had a poor experience recently. We encourage you to contact Best Buy on Facebook (https://bby.me/QUn02C), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regard to your Google Review number 244351. Our support teams would love the opportunity to learn more and assist! Thank you.
Ken b
October 23, 2026
5 out of 5
What can you say Best Buy they usually have what you need in electronics
Private P
October 23, 2026
1 out of 5
On October 17th, I visited the store at 1:30 PM to collect an "open box" television listed in good condition. My experience was marred by unprofessional behavior from the counter staff, whose conduct was consistently discourteous. Upon arrival, I was informed that I could not retrieve the pre-paid item until my roommate arrived to provide identification. Furthermore, the unit was not properly boxed, and the representative refused my request to inspect the television prior to final acceptance, citing store policy despite the misleading product description. The staff member’s conduct toward both myself and other employees was overtly hostile. When my roommate arrived, we were again denied the opportunity to inspect the unit. With the supervisor’s intervention, we finally examined the television and discovered that it was non-functional, missing buttons, and physically damaged. This experience resulted in a significant waste of time and resources, and I believe it is necessary to formally register my dissatisfaction regarding the deceptive product listing and the substandard level of service provided.
Response from Best Buy
October 23, 2026
Hello! Thank you for taking the time to share these details. We understand how challenging it would be to make the trip to the store for a prepaid open-box item, encounter difficulties during pickup, and then discover the television was not in the condition you expected. We strive to provide a professional and helpful experience for our customers, so it's concerning to hear that your visit left you feeling otherwise. To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/Uc7FON, Instagram: https://bby.me/9VDebh, or Twitter/X: https://bby.me/8FdUKk and reference Google review 242301 in the details you provide.
Rabia A
October 19, 2026
1 out of 5
I would give absolutely 0 stars if I can! I was one day late and they can’t exchange or return my item! Really really bad service!
Response from Best Buy
October 19, 2026
Hello, It's unfortunate that your experience was a negative one, we understand your concerns. We would like to speak with you more, please send us a private message on X, Facebook or Instagram. You may also include the Google review number 240527 in your message to us. X: https://bby.me/G4BuHZ Facebook: https://bby.me/XkIdS5 Instagram: https://bby.me/9xCs2O

About Best Buy Butterfield Road

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