Best Buy Butterfield Road

Bought a brand new tv and when opened it was missing a protective cover and had dust on cover.Returned and person didn't even apologize and said " oh it was one in a bad batch".Went to costco and got my dream tv.Will never get anything in best buy. TV WAS PROBABLY A RETURN OR FROM DISPLAY!

The manager here is a total racist. He called me a boy and called my wife a girl. I told him that is racist. He said this is a new era you better get used to it boy. We don't do DEI or wokeness here. We also don't sell fried chicken or watermelon. I can't believe Best Buy would hire someone like him.

On March 15th, I went to Best Buy in Downers Grove to pick up Insta360 X3 batteries I purchased online. While there, I decided to buy a removable lens guard for the Insta360 X3. A shift supervisor helped me find the item, which was not on the shelves. He checked and found that one was in the back, and he returned with a box labeled as the removable lens guard. He shook the box to confirm that something was inside. I found this odd but assumed he opened it to verify the contents, as the box seemed unsealed. I didn't open the packages until the 17th. When I opened the box for the lens guard, I discovered it was empty, with only a product information pamphlet rattling inside. I was upset because the supervisor had verified the item before selling it, essentially selling me an empty box for $20. I tried calling the store to report the issue but was redirected to a call center overseas. The representative said I had to return to the store, despite my long distance from it. She mentioned I could return or exchange the item at any nearby Best Buy. I expressed my concern about proving the box was empty if I went to another location, but she advised me to take a picture and go for the return. Even if I managed to return or exchange it, it’s inconvenient since a store supervisor confirmed the product was in the box. I don’t understand why he would sell an empty box. I am in a legal situation that requires me to wear a body cam, which recorded the supervisor handing me the box. I want the product I paid for without returning to the store. I provided my member ID, 2707-1016 84, for account verification and requested the product to be sent to my address. I also included a link to a YouTube video of a background check and my attorney if there are questions about my situation, as my identity has been stolen and misused. I do not have social media so how do I contact you all now? I provided the receipt so that you can look up the transaction. All of my current information it is attached to my member ID why would you need me to provide it to you in a private message on social media?

The racist manager called me the nword and said we don't do DEI here. Best Buy headquarters are aware of thr incident and refuses to fire him.