Best Buy Butterfield Road

I’ve been purchasing appliances from this location for the past 8 years for various projects and this most recent time we went in to browse, Mildred approached us and was so kind and knowledgeable. She took the time to give suggestions on upgrades and different options that best suited our needs since this would be for our personal home. We are so happy with our appliance purchase because of Mildred! She is amazing. Will be back because of her!

they didnt have any pokemon cards 🫠

Love all of the products and the staff is so knowledgeable. They don't try to upsell even though they could've easily with me. I was so happy with them that I signed up for the highest level protection plan!

This is potentially the worst retail experience I've ever had. This happened 14 days ago and Im still thinking about it. Context: I listen to ambience videos (think rain, bird song, etc type videos) and I wanted a soundbar to put on my bed to get the full binaural effects of my audio to help fully immerse me. I know it's unconventional, but it's something I'm passionate about. On 5/3 in the afternoon my bf and I walked into this store to purchase a soundbar. At the soundbar section we are greeted with a condescending guy who asks what I'm looking for. I say I'm looking for a soundbar that can connect to my phone. He tells me the soundbars I'm looking at can't connect to phones and recommends I look at a speaker instead of a soundbar. I say I'm not interested in a speaker. I read the tag on the soundbar in front of me, and it says Bluetooth compatability to mobile devices. He again suggests a speaker, which I again decline, and he ends up looking up the information to find it is, in fact, compatible. The conversation felt judgemental and rude, and at this point I tell him I'll look myself and my boyfriend and I leave abruptly. Annoying, but not the biggest deal. We spend the next 30 minutes testing all of the soundbars based on the type of audio im looking for. I end up settling on the Samsung B650, which sounded the best and was also in sale to be in my price range. I'm not letting the first guy ruin my excitement to buy this soundbar, so we find a completely different guy from another section of the store. THAT guy was very polite and awesome btw. He calls someone to bring the soundbar up to the checkout section of that area of the store since there were none out on the shelves. We're waiting in line to check out, and a different guy, I believe the manager of that section, takes the speaker and literally pulls it aside as I'm trying to purchase it from another employee. I see the first guy in the back and I'm pretty sure they had talked first. He asks me why I chose that speaker. I say it sounded the best and it was in sale to be in my price range. He asks me what I plan to use it for, and at this point I'm incredibly frustrated and embarrassed with the entire experience and I'm stumbling over my words, probably not explaining things well. I tell him I plan to use it for ambience videos. He asks me what type of sound I'm looking for, like I hadn't just spent 30 minutes picking one out, and I tell him I want a binaural and immersive sound. He tells me he doesn't think this soundbar is for me, and he brings over another employee, and says in a mocking tone "Blakely here is looking for an *immersive* sound, show her (soundbars over in another area)." Im UPSET and HUMILIATED... But I remain polite, and we follow the employee to the other soundbar. They sound HORRIBLE, are not at all what I'm looking for, AND they're hundreds more than the already 300$ speaker I had my card in hand READY TK BUY prior. I make up some bs excuse and leave QUICKLY without buying anything. And guess what? I left. I drove 25 minutes out of my way to the Best Buy on the OTHER side of Downers Grove, and spend 300$ on the Samsung B650 at THAT store. 14 days later I have used my speaker 3-4 times a day and I LOVE it. It's EXACTLY what I wanted. I really don't know what the problem was but that was completely ridiculously and HUMILIATING. Whether it's because they thought a girl can't possibly know what she wants! Or whether they're some kind of soundbar elitists that thing soundbars MUST be used for TVs or whatever the hell. Or whether they just hate their customers and can't just let them purchase the item they CLEARLY want to purchase. If I could rate 0 stars I would. 5 stars to the OTHER best buy though. Pictured is my soundbar I do not regret purchasing and I'm happy I bought from a different store 👍