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Best Buy Butterfield Road
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3054 reviews)
Hruthasan M
June 04, 2026
1 out of 5
Worst service and the manager Zane sucks. He won't help as I've been waiting in line for almost an hour.
Bought an apple watch and it's faulty out of the box right there. Looks like this place is selling refurbished products in the name of new devices.
Adam S
May 30, 2026
1 out of 5
Worst Best Buy customer service I have ever experienced.
The store was basically empty, and there were three employees standing at the registers. When we asked for help, one of them told us to wait for someone. We waited about 10 minutes, and no one came. We asked again, and he said someone would be right with us.
We then waited another 30 minutes, and still no one showed up. Meanwhile, the same employees were standing at the registers doing nothing and made no effort to help us.
We were ready to make a large purchase, but after this experience, we will not be buying from Best Buy anymore. Extremely disappointing customer service.
Leonard C
May 29, 2026
1 out of 5
They delivered to the wrong address after I bought 3 appliances. Now they won’t call me back, have a 24 hour rule when asking for a manager, and I still have not gotten my items.
Update: I have been trying to use your system. Nobody will call. Nobody will talk. I got someone on texting who said your policies prevent them from helping us. Best Buy has yet to deliver on their promise and I’m spending so much time fighting with you. At this point any respectable establishment would do something to fulfill their obligation. Why don’t your managers talk to customers?
Response from Best Buy
May 30, 2026
Hello,
Thank you for the review. We understand your concern with your delivery going to the wrong address.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 158910
Joe L
May 26, 2026
5 out of 5
They were very helpful, BUT THEIR AI PHONE ANSWERING SYSTEM IS ABSOLUTELY HORRIBLE AND WILL GIVE INCORRECT INFORMATION!!! WHAT DO YA SAY WE HAVE PEOPLE WITH A BEATING HEART ANSWER THE PHONES. YOU TRYING TO SAVE A FEW BUCKS IS DEFINITELY GOING TO BACKFIRE JUST LOOK AT GROCERY STORES RIDICULOUS!!!