Recently purchased a desktop and had some issues with it out of the box. When I went into the store with the computer my experience was top notch from the get go. First directed to Geek Squad and worked with Oscar G. He was great and super helpful. Next directed to computer sales area where I worked with Chris Atkinson. He was also great and super helpful. Between the two of these fellas I was able to remedy all of my issues effectively and efficiently. Thank you for everything! Great Service from these guys.
Love the store and the staff
Rude employees. If you don't want to help potential customers find a different job
Response from Best Buy
August 05, 2026
Hi,
I understand that receiving poor customer service can be frustrating and upsetting, and we'd like the opportunity to learn more about your experience.
Please connect with us through a private social media message so we can review your concerns further. When reaching out, please reference Review #198918.
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The new ai assistant bot is boosts there margins and destroys our customer service, absolutely brutal. Microcenter here i come, matter of fact, id rather use shein than bestbuy, utterly embarrassing.
Response from Best Buy
August 02, 2026
Hello,
Thank you for your review. Not being able to get the assistance you're looking for over the phone can be frustrating, so we understand your frustration. If you are still in need of assistance, please send us a message on social media. Please include Google Review 196772 in your message.
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Twitter/X: @BestBuySupport