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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3104 reviews)
Pat K
September 09, 2026
1 out of 5
Been coming here for 20 years
Had a bad customer service experience today.
Long story short ordered online for pickup, showed up the day after the 5 day holding period ( I was sick so couldn’t make it in).
Went to pick it up, item was still on the shelf, but it was auto cancelled because of policy. They didn’t care why I couldn’t pick it up earlier. They just said sorry this is the last one and we sold it to someone else - have a nice day.
No - how can we make this right? Let’s get another ordered for you. Nothing - just sorry - have a nice day.
Luckily I was able to find good customer support over the phone - understanding of the reason and empathy - price of the item was discounted and mailed to me next day.
Please work on in-store customer service - hiding behind “my hands are tied, there’s nothing I can do” does not cut it.
Linda N
September 05, 2026
3 out of 5
Went to try wireless earbuds
A H
September 03, 2026
1 out of 5
Tried to return An unused Plumbing item. Apparently return window is 14 days. What a joke. Don’t shop here.
Response from Best Buy
September 04, 2026
Hello,
Thank you for your review. It can be frustrating to miss a return date, so we understand wanting assistance. If you would like to connect with someone who can help, please reach out to us on social media. Please include Google 217943 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sorin S
September 02, 2026
1 out of 5
So I go to Wendy's drive-thru for lunch. I finally find a spot that has some sort of shade. I back up into it and begin eating my lunch. Two of your Magnolia van drivers arrive from whatever job they were at. And one of them, a bit taller, bald fellow, with a Blackhawks lunchbox, keeps looking at me like I did something to him or something. Like what you've never seen anybody eating in their car before, in America of all places?
I mean, come on. Therefore you get 1 star.