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Best Buy Butterfield Road

ClosedOpens at 10:00 AM
ClosedOpens at 10:00 AM
SaturdayJul. 510:00 AM - 9:00 PMSundayJul. 610:00 AM - 8:00 PMMondayJul. 710:00 AM - 9:00 PMTuesdayJul. 810:00 AM - 9:00 PMWednesdayJul. 910:00 AM - 9:00 PMThursdayJul. 1010:00 AM - 9:00 PMFridayJul. 1110:00 AM - 7:00 PM
Services Offered

Specialty Shops and Services

  • More cameras. More help. More hands-on. Come in to experience camera shopping the way it should be.

  • Visit our store-within-a store for all things Apple: Mac, iPad, iPhone, Apple TV and more.

  • Get help from Microsoft experts and try out a full range of Microsoft products and accessories.

  • See how Samsung's technology can redefine your home theater experience.

  • Sony experts are ready to show you the latest TVs, sound bars and gaming experiences from Sony.

  • Discover the incredible pictures, theater-quality sound and stunning video of the latest LG TVs.

  • Most stores offer Trade-In on eligible items including mobile phones, tablets, other hardware, and video game software purchased anywhere. Participating stores may have additional requirements.

  • Discover how you can use Google Home voice assistants and the dozens of products that work with them to get answers, play music, and control smart devices around the house, using only your voice.

  • Meet Alexa, the voice assistant that can play music, make calls, answer questions, check traffic and weather, and more. Plus, find out how you can control other smart home devices using just your voice.

  • Find the right hearing solutions with help from experts, plus learn more about using your products.

More to Explore

  • See what’s in-store. Connect with us from anywhere.

    Get Connected
  • Save with open-box products at a store near you.

    Choose from a variety of open-box items, all discounted to save you money. Check back often because our selection varies. But you can rest assured that open-box products are always covered by our Return and Exchange Promise.

    Shop Open Box

Frequently Asked Questions About Best Buy Butterfield Road

How do I check product availability at the Butterfield Road Best Buy?
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My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Butterfield Road stores’ holiday hours?

Recent Reviews

4.0
(2906 reviews)
Edmond P
July 02, 2025
1 out of 5
Terrible service. I went in knowing what I wanted. They said they had multiple people In front me of me and couldn’t take 2 secs to grab the computer I wanted to buy. Made me wait 30 min just to buy a computer I knew I wanted. They were rude.
Karen h
June 26, 2025
2 out of 5
I had a suspected virus loudly announcing itself thru multiple screens. I was hoping they could look at it, hit a few keys and say, yeah, this happens all the time. Nope. I was told that it was probably nothing, but they could run a scan and clean everything up. Cost $2-300. Or, buy a Best Buy membership for $180.99. Never touched the machine. Nothing friendly. No smile.
Adolat O
June 25, 2025
1 out of 5
I bought a screen protector for my phone and it came with a one year replacement warranty. When I returned it after 6 months, they refused and wouldn't refund my money. I paid $45. Very bad impression. Best buy. Don't be fooled like me. Don't waste your money.
Dan W
June 25, 2025
1 out of 5
I recently purchased an open box TV from the Best Buy in Downers Grove that was labeled “Excellent Condition,” which according to Best Buy’s own definition means the item should be like new, with no scratches, dents, or missing accessories. I also paid extra specifically to avoid receiving a damaged unit. When I arrived for store pickup (since delivery wasn’t an option), a Best Buy employee brought the TV to my car wrapped only in bubble wrap; no box, no real protection. He told me that because it didn’t come with a box, I’d be responsible if it got damaged in my car. I asked why there was no box, and he told me I should have had it delivered. I had to explain that open box purchases like this are pickup-only. He replied, “We ship open boxes out all the time.” I asked if he could get me a box and he said they didn’t have any. There was no attempt to help or make it right. When I got the TV home and unwrapped it, I found six scratches on the screen and a few dents. Inside the bubble wrap was a slip of paper that actually listed the scratches; something I was never informed about. This completely contradicts the “Excellent Condition” I paid more money for. Now I have to drive the TV 30 miles back to the store, still without a box, because Best Buy won’t arrange a return or pickup, even though they gave me a product in worse condition than promised. Be very cautious when buying open box TVs from this Best Buy. The condition descriptions aren’t accurate, the staff don’t seem to know the policies, and there’s no accountability when they sell you something below the standard you paid for. It’s not worth the hassle.

About Best Buy Butterfield Road

At Best Buy Butterfield Road, we specialize in helping you find the best technology to enrich your life. Together, we can transform your living space with the latest smart home technology, HDTVs, computers and gaming consoles from your favorite brands. We can walk you through updating your appliances with cutting-edge refrigerators, ovens, washers and dryers. And we can help you make the most of your active lifestyle with our huge selection of health and wellness gear.

You can also rely on the Best Buy Butterfield Road team to keep your devices running smoothly with the full range of Geek Squad® services , including installation, delivery, set up, protection, repair and support. To ensure you can get the assistance you need, you can schedule a service with Geek Squad® for a time and date that fits your busy lifestyle. Or come in and visit us at 1432 Butterfield Rd in Downers Grove, IL, so we can help you find and navigate the perfect new camera, cell phone, TV , video games and more.

Can't make it to the Best Buy Butterfield Road? Don't worry — visit our virtual store where you can live chat, voice call or video call with product experts who can help you compare items, check out, or even show you a product demo. You can also shop popular categories online or Discover & Learn with our detailed Shopping Guides, in-depth How-To guides and helpful Tips and Ideas. Learn how to live more sustainably, discover the latest must-have electronics and explore what best fits your lifestyle, home, workspace and everything in between.

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