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Best Buy Butterfield Road
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2842 reviews)
Kody A
February 17, 2025
1 out of 5
Was trying to buy a tv. Stood in line for 25 mins! One guy working the cash register was on the phone the entire time. Didn’t call anyone up to help, just kept telling me he was almost done. Several employees walking around the store mindlessly. Left the tv by the front and left. No wonder these places are going under.
Response from Best Buy
February 17, 2025
Kody,
Thank you for the review. I can understand your frustration with not receiving any help on your last visit. This is disappointing to learn and I would feel the same way.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64823712.
Regards,
^Kristy
Elaizah R
February 15, 2025
5 out of 5
The customer service was incredible! I think the name was Umar or Omar, but I’m not 100% sure. He was super helpful and explained everything I needed to know about my purchase. He was also super friendly and nice. I’m really happy with the purchase I made. 10/10 workers!
Nathaniel K
February 11, 2025
3 out of 5
Horrible service on an online order/pickup in store purchase. Stood at the service counter staring at my pre-paid order for over 7 minutes while a half dozen employees wandered around.
Response from Best Buy
February 11, 2025
Hi, Nathaniel,
Thanks for taking the time to leave a review here on Google. When arriving for a Store Pickup at your local Best Buy, I can understand wanting assistance in a timely manner.
If you require additional support, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64800856” when reaching out on social media.
Regards,
^Ravi
Dawid C
February 07, 2025
1 out of 5
I told the employee that im here to pick up a mac computer and she told me that it will take 40minutes so i waited 40 min. Then i said, whats taking so long? And she said it will take awhile. Im very very upset with their customer service
Response from Best Buy
February 08, 2025
Hello, Dawid,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64789102. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64789102
Thanks,
^Ezra