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Best Buy Butterfield Road
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3058 reviews)
Nilesh P
June 08, 2026
1 out of 5
Employee don’t have store nor deal knowledge and unprofessional.
Hruthasan M
June 04, 2026
1 out of 5
Worst service and the manager Zane sucks. He won't help as I've been waiting in line for almost an hour.
Bought an apple watch and it's faulty out of the box right there. Looks like this place is selling refurbished products in the name of new devices.
Mickey's M
June 02, 2026
1 out of 5
We purchased multiple items from this best buy. They forced us to send them separately and then delivered one to the wrong address. Now they refuse to move it to the correct address, will not do anything to rectify the situation, and now I'm stuck with a dishwasher at the wrong house with their promise to deliver and install it completely broken. Do NOT buy from best buy. They can also say goodbye to the anything I would have bought from them in the future. Also, Dear best buy: if you intend to give me your autogenerated response to go to the Facebook that doesn't work or the Instagram manager that refuses to help us please skip that and get a manager to respond with their phone number to call.
Adam S
May 30, 2026
1 out of 5
Worst Best Buy customer service I have ever experienced.
The store was basically empty, and there were three employees standing at the registers. When we asked for help, one of them told us to wait for someone. We waited about 10 minutes, and no one came. We asked again, and he said someone would be right with us.
We then waited another 30 minutes, and still no one showed up. Meanwhile, the same employees were standing at the registers doing nothing and made no effort to help us.
We were ready to make a large purchase, but after this experience, we will not be buying from Best Buy anymore. Extremely disappointing customer service.