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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3075 reviews)
Eric S
July 13, 2026
1 out of 5
Bait and switch on open box TV, looks like I'm far from the only one. Drove out to Downers specifically for the open box deal that wasn't in condition advertised. Employees and manager seemed like this was the norm.
Decided to spend the extra $300 and just get the new one only to have my Best Buy card get declined for fraud since to them, it looked like I was buying the same TV two days in a row.
Instead of wasting another 15-30 mins wait time on the phone like the recording said, I cut my losses and left. Over an hour of drive time, hour in the store, total waste of time.
The cherry on top is there's no actual way to relay this to the store since every phone number goes to call center.
Max D
July 07, 2026
5 out of 5
This is my favourite store after micro center but it has big inventory
Paul G
July 06, 2026
4 out of 5
Best buy is a good place to shop at always have good deals
M H
June 25, 2026
3 out of 5
Shelves look barer everytime I go there!
Response from Best Buy
June 26, 2026
Hello, M,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you.
In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/1g2qva), X/Twitter (https://bby.me/rbFbZw), or Facebook (https://bby.me/JT0lSP). Please send a message with the full details of your situation. Also add Google Review 178233. We look forward to hearing from you.