Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3121 reviews)
abdulhameed b
October 12, 2026
1 out of 5
They need to separate the checkout register from customer service. Holding my items and waiting 10 minutes for someone who was trying to return something is absurd. I left the items and went home. It’s not that they were busy or understaffed, but they left one person doing everything. Since when are businesses trying to lose paying customers? Good job!
Response from Best Buy
October 13, 2026
We appreciate you sharing your experience with us. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/A0nriM), Twitter/X (https://bby.me/DmJTVK), or Instagram (https://bby.me/GPeE8k), and mention your Google review, 237187.
K W
October 12, 2026
1 out of 5
My mom bought a new dishwasher from this place and they connected it a month later the pipe started leaking water from the walls you called the plumber and they said it was all because Best buy did not properly connect the dishwasher
James S
October 12, 2026
5 out of 5
Great curbside pick up
Chicagoboy2105
October 10, 2026
1 out of 5
Service slow and very unhelpful
Response from Best Buy
October 10, 2026
Hi,
Having received slow and unhelpful service is upsetting. We would appreciate the opportunity to hear more about your experience and better understand what occurred. Please feel free to connect with us through a private social media channel and mention review #233258 when providing additional details.
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