This store really gives you the feeling that best buy in general is dying.
Response from Best Buy
August 23, 2026
HI,
It's unfortunate your experience was a negative one. We would like to hear more about the concerns you have and help in any way we can. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 208880 in your message to us.
X: https://bby.me/yvqXeN
Facebook: https://bby.me/WpoYaV
Instagram: https://bby.me/mZEdz8
Got an appliance, replaced an old
Curstomer E
August 21, 2026
Kyle S. from the Geek Squad provided expert guidance that helped us make a decision, and we truly appreciated it.
gone are the days where best buy employees know more about tech than the average person. staff was generally nice but young and preoccupied. i asked a question and i knew i got the wrong answer but i trusted him anyway, so i bought the wrong product. also a very poor experience actually just cashing out.
i will be either using a different store, or unfortunately, just ordering from amazon to find what i need.
i hate to see brick and mortar stores fail.
Response from Best Buy
August 20, 2026
Hello, Morgan,
Thank you for reaching out to us here and sharing your experience. We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 206795.
Facebook (https://bby.me/NUKUkl)
X (https://bby.me/RbWQaD)
Instagram (https://bby.me/e2hOhG)
We look forward to assisting you there.