Best Buy Butterfield Road

I was looking around and had decided to final settle to buy something. Sales advisor Chris A has multiple times helped me when I came in to help me weigh my options. This time he helped me to finally get the device I needed and made many helpful suggestions even considering my urgency, budget options and what I needed the device for. He was very kind and thoughtful and did not make me feel pressured at all.

Salesperson we talked to pointed us to the exact spot to look for the product we wanted. Very polite.

Excellent customer service.

Bait and switch on open box TV, looks like I'm far from the only one. Drove out to Downers specifically for the open box deal that wasn't in condition advertised. Employees and manager seemed like this was the norm. Decided to spend the extra $300 and just get the new one only to have my Best Buy card get declined for fraud since to them, it looked like I was buying the same TV two days in a row. Instead of wasting another 15-30 mins wait time on the phone like the recording said, I cut my losses and left. Over an hour of drive time, hour in the store, total waste of time. The cherry on top is there's no actual way to relay this to the store since every phone number goes to call center.