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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3089 reviews)
MrJustintheman88
August 17, 2026
5 out of 5
I really appreciate how Daniel went above and beyond helping me with my camera situation today. I was really impressed by his patience and salesmanship while dealing with a multi layered complicated issue. I can tell when people actually love what they do because it shows in how they treat people. I’m also picky where I spend my money and these are the things that I look for when I decide. I left Best Buy today feeling great about my purchase and can’t wait to bust out my new full frame camera.
Overall Best Buy gets an A for their awesome service and Daniel gets a 10/10 for rocking out the whole interaction.
Thanks Best Buy downers grove and big thanks Daniel!!!!!!
Melissa A
August 09, 2026
5 out of 5
Recently purchased a desktop and had some issues with it out of the box. When I went into the store with the computer my experience was top notch from the get go. First directed to Geek Squad and worked with Oscar G. He was great and super helpful. Next directed to computer sales area where I worked with Chris Atkinson. He was also great and super helpful. Between the two of these fellas I was able to remedy all of my issues effectively and efficiently. Thank you for everything! Great Service from these guys.
captain h
August 07, 2026
5 out of 5
Love the store and the staff
Muaz R
August 05, 2026
1 out of 5
Rude employees. If you don't want to help potential customers find a different job
Response from Best Buy
August 05, 2026
Hi,
I understand that receiving poor customer service can be frustrating and upsetting, and we'd like the opportunity to learn more about your experience.
Please connect with us through a private social media message so we can review your concerns further. When reaching out, please reference Review #198918.
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