Best Buy Butterfield Road

They were very helpful, BUT THEIR AI PHONE ANSWERING SYSTEM IS ABSOLUTELY HORRIBLE AND WILL GIVE INCORRECT INFORMATION!!! WHAT DO YA SAY WE HAVE PEOPLE WITH A BEATING HEART ANSWER THE PHONES. YOU TRYING TO SAVE A FEW BUCKS IS DEFINITELY GOING TO BACKFIRE JUST LOOK AT GROCERY STORES RIDICULOUS!!!

If you are looking for TVs, ask for CJ. He’s honest and helps you find the best TV you are looking for.

Best Buy failed to clearly explain their delivery and setup charges for our new TCL Google TV purchase. We were originally told delivery was free, but later found out JB Hunt required an additional $119.99 fee just to unbox the TV and attach the feet. Calling this an “installation” is misleading. We were also told the TV setup, including adding Google account credentials, was our responsibility anyway, so it’s unclear what the setup fee actually covered. Who would want to give a strange non geek squad, or even give to a geek squad member, your google account information. Additionally, when we asked about picking up the TV ourselves, the same day we bought the new tv, Best Buy employees told us delivery was the only way to guarantee the television. That information also felt misleading. Another issue was that we paid $50 each to recycle two old televisions, yet nobody explained beforehand that JB Hunt would still charge an additional $119.99 to unbox the new TV. Overall, the communication and transparency from Best Buy sales staff were disappointing. Because of this experience, we will likely shop with competitors such as Abt or Micro Center in the future. What we would like is for Best Buy to give us back the $119.99 we paid JB Hunt or to Best Buy as the link given at time of tv delivery reads like it’s Best Buy. With that stated, since Best Buy will most likely not refund money. Then, I’d rather see them close a store.

Quick fast and my order was ready