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Best Buy Butterfield Road
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2776 reviews)
Haley M
October 17, 2024
5 out of 5
Employees are always friendly they have a communication system to try to help customers as fast as they can, when they do they are informative and professional! Thanks guys!
Roxy G
October 12, 2024
1 out of 5
What is wrong with the employees nobody literally cares whenever you ask for help no service everyone acting like they work for microsoft, no welcome in what can i help with, you have to wait to call you adviser takes them 20 minutes to call someone to help but its two of them just giggles and watching at the phones seriously and the prices whoops!!!! Joke!!!!
Response from Best Buy
October 13, 2024
Hello,
Thanks for taking the time to share your feedback with us. I understand when I visit a store, I prefer to get assistance in a timely manner, and not getting that, isn't a welcome experience. I'd like to have this reviewed further by our corporate team.
Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. If you can also include a reference to your "Google review case 64304476" in the message, it'd be appreciated.
Sincerely,
^Melissa
Dickie F
October 12, 2024
1 out of 5
Visited for a new laptop 10/11/24 not one soul could be bothered to sell me laptop. I had already selected the model I was interested in waited 10 minutes so someone who couldn’t help could radio someone that also didn’t want to help. All I needed to know if it was in stock. I was told that model was “horrible and not worth it.” When I inquired what would be worth it if you will, I was up sold to a computer that wasn’t even in stock. What a circus. Be better Best Buy, or don’t we know your box store is on borrowed time.
Response from Best Buy
October 12, 2024
Hello,
Thanks for reaching out and providing your feedback as this helps us to grow and improve. Trying to find an associate to assist you should be easy, so I can understand your concerns. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64303728.
Kind regards,
^Aaron
Terry B
October 08, 2024
5 out of 5
Looking for a portable cd player. They had what I was looking for. Very pleased.