Best Buy Butterfield Road

Today, while shopping at the Best Buy location in Lombard, Illinois, I experienced what I firmly believe was racial profiling and discriminatory treatment by the store manager, Kamal (also referred to as Kamil). I was calmly asking for assistance when the manager approached me in an aggressive and unprofessional manner. Without cause, he asked me to leave the store. His tone, body language, and the way he physically invaded my personal space felt threatening and deeply inappropriate. I was not being disruptive, nor had I done anything that warranted this response. The sales associate Edgar, who had been assisting me, appeared visibly confused, as did several other customers. In fact, multiple customers attempted to intervene and speak up on my behalf because they were equally shocked by the manager’s behavior. Their reactions made it very clear that what occurred was not normal, acceptable, or justified. I left the store feeling violated, humiliated, and deeply disappointed. It is upsetting to still encounter this type of blatant racism and disrespect in 2025 while simply trying to shop and receive basic customer service. No one should be treated this way. I expect accountability, a thorough review of this incident, and appropriate action to ensure that no other customer experiences what I did today.

Best Buy sells you the geek squad protection and tells you your devices are protected but in reality it’s just a discounted service. I’ve had this for years now never made a claim or anything like that. It cost $189 a year. Today I called because my TV’s back light went out. Just the diagnostic for my TV (even though I told him it’s the backlight and the TV is barely 2 years old) was $129 but for me $103. Labor $80 and he didn’t provide the parts. The TV was 449.99. Honestly it’s not worth getting the geek squad thing don’t pay to get scammed.

Hi. I was at this Best Buy last night buying my son a computer for Christmas. The employees there seemed to be trying to upsell me a computer console. That's fine. I understand they do that at places. However, I wasnt going to get a 2 year warranty since it already comes with a 1 year one from the company but an employee told me the warranty would go on top of the 1 year warranty, so essentially 3 years. So, I went along and bought an $80 warranty. I confirmed with the employee 2 or 3 times that the 2 year warranty was on the top of the company's warranty. He looked me in the eyes and said it was. So it wasn't like it was a misunderstanding, he was the one that first mentioned it was on top of the other warranty and when I double checked 2 times he lied to me and said it was. I wouldn't have spent an extra $80 if he had been honest. Later on, I checked online on my Best Buy account and saw that the warranty ends in 2 years. I called Best Buy and the man on the phone kept making his microphone static every time I asked a question or when he would answer one. He said his microphone wasnt working good. He works for Best Buy and he has a faulty microphone? It was obviously a tactic he uses with an upset customer. Anyways, he told me that the warranty was only 2 years and overlapped with the warranty from the company. I am not too happy that I have to travel over there tonight a few days before Christmas and speak to a manager about a refund. Best Buy has gotten a lot of money through me throughout the years, I just bought a tv on Black Friday and I bought my son a $500 Metaquest last year, which broke and had to get replaced in less than a year. I should have gone to Target like my son originally wanted to go. Instead of feeling joy and happiness buying a computer for my son for Christmas, I feel angry and like I was ripped off. My son offered to return the computer and he feels bad too because children are good as knowing when they're parents are upset. I dont think I will be shopping here again. Thanks.

Don't even bother ordering for online pickup it will just take 10x longer