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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3069 reviews)
M H
June 25, 2026
3 out of 5
Shelves look barer everytime I go there!
Response from Best Buy
June 26, 2026
Hello, M,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you.
In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/1g2qva), X/Twitter (https://bby.me/rbFbZw), or Facebook (https://bby.me/JT0lSP). Please send a message with the full details of your situation. Also add Google Review 178233. We look forward to hearing from you.
roberto a
June 23, 2026
1 out of 5
I was here trying to buy a computer, already had it selected and there were two guys standing around, asked them for help purchasing and receiving it and they said someone would come shortly and they were busy, they continued their friendly chat and I waited about 15 minutes and no one arrived. At this point I would rather order it from Amazon and waste less time than standing around waiting.
Omar
June 20, 2026
1 out of 5
this laptop bricked on me twice in three weeks, once when i first bought it, and a second time 2.5 weeks after i bought it. it was a little out of the return window so i thought i could return my DEFECTED LAPTOP. however the geek squad member told me technical buzzwords not knowing that i’ve dealt with electronics since i was a kid. he said core isolation being off isolates the bios from the cpu??? which doesn’t make sense. and upon trying to return it, Isaac , who had an advisor badge but was pretending to be a manager, gave me a lot of attitude and was trying to escalate the situation by saying if you’re gonna give me a hard time then you have to leave the store, this is just after me saying that this laptop came defective twice i don’t want it. 0 customer service for geek squad, and best buy.
Response from Best Buy
June 20, 2026
Hi there,
Thanks for taking the time to leave a review. I can certainly understand wanting accurate information when interacting with our Geek Squad Agents.
If you would like us to take a closer look, please send us a private message on social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #174960” when reaching out on social media.
ROSA R
June 20, 2026
5 out of 5
Always Good service and attention