Anonymous
February 10, 2026
DO NOT PURCHASE CREDIT CARD WITH BESTBUY OR ORDER ANYTHING FROM THEM THAT REQUIRES SHIPPING.
I ordered an item and financed through a BestBuy credit card (JUST ONCE) and did not recieve the item. The photo of "delivery" doesn't even show any shipping label or specific attributes to me. I ordered an expensive item and there wasn't even a signature required which is rediculous! No refunds were given. I disputed the charge and BestBuy credit denied the dipute. I have sent a complaint to the Consumer Financial Protection Bureau.
Extremely knowlegable and helpful sales assistant showed and answered many questions regarding computer purchase possibility. Great selection of other products to browse. Plus Presidents Sale going on.
DriveChat
February 08, 2026
Seriously? You want me to wait in line at customer service for 20 mins behind people who are returning products just so I can’t just buy something quickly?? This is what is going to push me to Amazon. When is Best Buy going to understand customer friction?
Response from Best Buy
February 08, 2026
We understand the frustration when checking out took longer than expected in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/wmo0eu), Twitter/X (https://bby.me/9pmqow), or Instagram (https://bby.me/e22r3f), and mention your Google review, 114763.
Natalie E
February 07, 2026
If you’re on the fence about the Geek Squad Protection Plan, get it. My Dyson hair dryer recently stopped working, and the claims process couldn't have been smoother. I booked an appointment online, and they helped within 5 minutes of walking through the door. The staff was friendly and efficient—no hoops to jump through, just a straightforward replacement. Great experience all around!