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Best Buy Butterfield Road
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3003 reviews)
Matthew C
January 07, 2026
1 out of 5
you should skip your AI reply to this review.
went in for a laptop, they didn't have it, told me it could be delivered next day to my door, checked tracking today and its set to be delivered 2 weeks from now. will be returning it in person when it arrives because somehow your call center can't cancel it when i can see it hasn't even left processing on fed ex tracking.
Also get rid of the vulture cell providers sweeping your floors.
Response from Best Buy
January 07, 2026
Hello, Matthew,
All review responses are written by real people working on our Social Resolution Team. Waiting for a delayed package can be really annoying. If you'd like assistance or want to formally document your experience with this order, please reach out to us on social media so that we can get some information in order to look into this for you.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Tony D
January 06, 2026
1 out of 5
Customer service ON THE PHONE, is nonexistent! Unless you feel comfortable speaking with someone in a different country. I’m not that impressed with the in-store product knowledge either. You may want to choose a different electronics store for that purchase. Or speak with the GEEKS, they’re helpful.
Response from Best Buy
January 06, 2026
Hello,
Thank you for the review. We understand your concern with your experience with customer service on the phones.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 101148
The A
January 03, 2026
5 out of 5
Outstanding service from start to finish. The entire team at the Geek Squad on Butterfield Rd in Downers Grove operates at a high professional standard. Every staff member From Nancy, Rodolfo ,Andre’s The whole team was knowledgeable, patient, and genuinely invested in solving the issue—not just rushing through a ticket. The manager clearly sets the tone here: organized, customer-first, and accountable. Communication was clear, timelines were honored, and the execution was flawless. This is how technical support should be run. Huge thanks to the whole crew—this location is doing it right. Glad to be a customer here!
Kim J
January 02, 2026
5 out of 5
Man these guys Guillermo(sales) & Rob(finance) really work with me and my credit situation! All praises to the team at Ziegler in Downers Grove!