Best Buy Butterfield Road

Terrible service. I went in knowing what I wanted. They said they had multiple people In front me of me and couldn’t take 2 secs to grab the computer I wanted to buy. Made me wait 30 min just to buy a computer I knew I wanted. They were rude.

I had a suspected virus loudly announcing itself thru multiple screens. I was hoping they could look at it, hit a few keys and say, yeah, this happens all the time. Nope. I was told that it was probably nothing, but they could run a scan and clean everything up. Cost $2-300. Or, buy a Best Buy membership for $180.99. Never touched the machine. Nothing friendly. No smile.

I bought a screen protector for my phone and it came with a one year replacement warranty. When I returned it after 6 months, they refused and wouldn't refund my money. I paid $45. Very bad impression. Best buy. Don't be fooled like me. Don't waste your money.

I recently purchased an open box TV from the Best Buy in Downers Grove that was labeled “Excellent Condition,” which according to Best Buy’s own definition means the item should be like new, with no scratches, dents, or missing accessories. I also paid extra specifically to avoid receiving a damaged unit. When I arrived for store pickup (since delivery wasn’t an option), a Best Buy employee brought the TV to my car wrapped only in bubble wrap; no box, no real protection. He told me that because it didn’t come with a box, I’d be responsible if it got damaged in my car. I asked why there was no box, and he told me I should have had it delivered. I had to explain that open box purchases like this are pickup-only. He replied, “We ship open boxes out all the time.” I asked if he could get me a box and he said they didn’t have any. There was no attempt to help or make it right. When I got the TV home and unwrapped it, I found six scratches on the screen and a few dents. Inside the bubble wrap was a slip of paper that actually listed the scratches; something I was never informed about. This completely contradicts the “Excellent Condition” I paid more money for. Now I have to drive the TV 30 miles back to the store, still without a box, because Best Buy won’t arrange a return or pickup, even though they gave me a product in worse condition than promised. Be very cautious when buying open box TVs from this Best Buy. The condition descriptions aren’t accurate, the staff don’t seem to know the policies, and there’s no accountability when they sell you something below the standard you paid for. It’s not worth the hassle.