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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3107 reviews)
Jeremy D
September 11, 2026
1 out of 5
Honestly not sure how best buy manages to stay open after all these years - they're a tech company who is always 10 years behind. Came here to check out 3d printers/filament this time, they have the tiniest little section with a few basic PLA filaments in mostly just black and white... but don't worry, they have a big display for some AI note taker junk nobody wants. Also, the employees are always in a huddle of 3-4 having fun, but never ready to help you. They do harass you to try to sell you something as soon as you walk in the door though.
To anybody reading this who is actually into tech - go to Micro Center instead, they have actual products and you can't walk more than 10 feet without an employee asking if you need help.
Response from Best Buy
September 11, 2026
Hello!
Thank you for your feedback. We appreciate you taking the time to share your thoughts on our product availability as it helps us continue to create the best experience for our customers.
To formally document your concerns, feel free to reach out to us on Facebook: https://bby.me/c8vfoc, Instagram: https://bby.me/udLEs6, or Twitter/X: https://bby.me/JOs9LU and reference Google review 221002 in the details you provide.
rami s
September 10, 2026
1 out of 5
Terrible customer service. Came to return an item that was never opened that was just a few days out the return policy (which is 15 days) and they refused to even offer store credit. I asked to speak to the manager. The manager said simply they can't return it because I'm not a paying member. She said the customer she was helping pays 200 a year and that would allow me 60 days for return policy. That's what you call great customer service. Never buying anything from best buy again.
Pat K
September 09, 2026
1 out of 5
Been coming here for 20 years
Had a bad customer service experience today.
Long story short ordered online for pickup, showed up the day after the 5 day holding period ( I was sick so couldn’t make it in).
Went to pick it up, item was still on the shelf, but it was auto cancelled because of policy. They didn’t care why I couldn’t pick it up earlier. They just said sorry this is the last one and we sold it to someone else - have a nice day.
No - how can we make this right? Let’s get another ordered for you. Nothing - just sorry - have a nice day.
Luckily I was able to find good customer support over the phone - understanding of the reason and empathy - price of the item was discounted and mailed to me next day.
Please work on in-store customer service - hiding behind “my hands are tied, there’s nothing I can do” does not cut it.
Linda N
September 05, 2026
3 out of 5
Went to try wireless earbuds