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Best Buy Butterfield Road
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2964 reviews)
isis p
October 21, 2025
5 out of 5
Very attentive guys and customer service!! I felt very welcomed and they guided me straight to what I was looking for
CH
October 13, 2025
5 out of 5
10.12.25 excellent service from Geek Squad as always!
Andres was so patient and helpful with my questions about my laptop. The Downers Grove Geek Squad has always been so great, I highly recommend them, and have been going here for years.
Tom P
September 30, 2025
5 out of 5
I recently visited the Best Buy in Downers Grove, IL, and was pretty impressed. The store is spacious, clean, and well organized. What really caught my eye was the very large camera selection — they carry everything from point-and-shoots and DSLRs to lenses, tripods, and accessories. The staff in the camera section seemed knowledgeable and friendly, and I appreciated being able to compare gear in person.
Prices were competitive, though a few items were marked “open box” or “on display” so check carefully. One downside: when I needed help at the more specialty departments, assistance took a few minutes to arrive. Also, some high end items are locked away, so be prepared to ask for staff help. Overall though, this Best Buy is a solid option if you’re shopping electronics, especially cameras, in the western suburbs.
Rob
September 29, 2025
1 out of 5
Best buy put their price match policy behind a $50/year subscription.