Standard huge electronics store
Very poor experience. The salesperson Mohammad was extremely pushy and repeatedly tried to steer me into going to another store instead of helping me properly. The interaction felt rushed and uncomfortable.
I have lost trust in this store. I will not be purchasing anything from this location again.
Had a good experience buying a TV. The salesperson was great and listened to our needs.
Matthew C
January 07, 2026
you should skip your AI reply to this review.
went in for a laptop, they didn't have it, told me it could be delivered next day to my door, checked tracking today and its set to be delivered 2 weeks from now. will be returning it in person when it arrives because somehow your call center can't cancel it when i can see it hasn't even left processing on fed ex tracking.
Also get rid of the vulture cell providers sweeping your floors.
Response from Best Buy
January 07, 2026
Hello, Matthew,
All review responses are written by real people working on our Social Resolution Team. Waiting for a delayed package can be really annoying. If you'd like assistance or want to formally document your experience with this order, please reach out to us on social media so that we can get some information in order to look into this for you.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
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Twitter/X: @BestBuySupport