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Best Buy Butterfield Road
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2937 reviews)
Somil Y
August 18, 2025
1 out of 5
Dear Best Buy Team,
I visited the Downers Grove location on Sunday, 8/17, around 4:30 PM CST, looking for a stackable washer and dryer. At the front, the attendant kindly added my name to the queue so someone from the appliance area could assist me.
Unfortunately, despite being added to the list three separate times and waiting a total of about 25 minutes, no one ever came to help me. After the third attempt and a 25-minute wait, I had to leave without receiving assistance.
I’ve been shopping at this location for over 15 years and have always trusted Best Buy for my purchases. However, this experience felt very unprofessional and disappointing. As a TotalTech member, I don’t want to leave negative reviews, but I felt it was important to share this feedback so the team can improve how customers are assisted when visiting the store.
I hope this can be addressed to ensure better service for future customers.
Sincerely,
Response from Best Buy
August 18, 2025
Hello,
Thanks for sharing your recent experience with us. When purchasing new appliances, it's understandable that you'll need some assistance to complete the purchase. Having to wait so long after several requests though, is certainly not ideal.
Our employees should be ensuring that customers are being assisted in a timely manner, or at the very least, acknowledging them and letting them know that they'll be with you, as soon as they're done assisting someone else.
I'd like to have our corporate team review this further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/oa1vjh), Twitter/X (https://bby.me/okq7fi), or Instagram (https://bby.me/9ott2l). Please also refer to your "Google review #31120" in your message to us.
Sincerely,
^ Melissa
dexter d
August 16, 2025
5 out of 5
Great service at geek squad
Paula D
August 13, 2025
5 out of 5
Prompt service
Anthony D
August 13, 2025
1 out of 5
Anybody try calling this store an get lucky enough to talk to someone??
Hey wanna be best boy, don't answer your phone, IL spend my money else where! Great business model
Response from Best Buy
August 14, 2025
Hello Anthony Dimonte,
Getting in touch with a location by phone can be difficult at times I've had the same issue myself. I would like the opportunity to assist you. Can you contact us through social media? Just click on one of the links below and reference Google Review #28874 in a private message.
Facebook (https://bby.me/ssplol)
Twitter/X (https://bby.me/rb116g)
Instagram (https://bby.me/4ox8v0)
Thanks,
^Ezra