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Best Buy Butterfield Road
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2856 reviews)
Mike Z
March 31, 2025
1 out of 5
They called the Police on me March 28th for waiting outside until the Store opened and made me leave. I came back after a Lady waited in the same location. Every time I come this place I have a bad experience.
Response from Best Buy
March 31, 2025
Hi Mike,
Thanks for sharing this review with us here. I'm certainly concerned to hear about this experience and situation, and I can understand your frustration. We'd be happy to discuss this further with you to gather additional details and ensure this is properly documented and addressed. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64988355.
^Caleb
William P
March 29, 2025
1 out of 5
Absolute trash customer service. There's no way to call the customer service desk directly so I got routed to an answering service. I called 4 days in a row for an update on a computer I dropped off and have yet to get a response.
Response from Best Buy
March 29, 2025
Hello, William,
Thank you for taking the time to leave a review here on Google. When dropping off a device for repair, I can understand expecting timely updates.
For your convenience, here is a link to track your repair: https://www.bestbuy.com/services/repairtracker.
If you require additional assistance, or would like us to request a callback from your local Geek Squad, please send us a private message via social media. Our team would be happy to assist on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64982595” when reaching out on social media, and be sure to include your full name, phone number, and email address, along with your Service Order Number.
Regards,
^Ravi
Big M
March 28, 2025
1 out of 5
Horrible business. They had a sale on phones if you activated with them. I waited 20 minutes to be seen by an Employee. Wasted another 20 minutes cause the guy couldn't activate it. Didn't get any sort of deal or discount.
Response from Best Buy
March 28, 2025
Hello,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64977980 as reference. We look forward to hearing from you.
X: https://x.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
JoAnne P
March 27, 2025
5 out of 5
Went to Best Buy 75th. & Lemont Rd. for a television. Walked to the back and no sales associate in sight. Asked somebody walking by and told us he would send somebody. Waited twenty minutes………. nobody, so we walked out! Worst customer service. We went to Best Buy on Butterfield, we were greeted at the door and asked by how many associates if we needed help. Amir, CJ and one other gentleman (can’t remember his name) were fantastic! So helpful and very knowledgeable about the televisions we were looking at. Glad we bought the television from the Downers Grove store.