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Best Buy Butterfield Road
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Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2989 reviews)
Eric R
December 12, 2025
5 out of 5
Was great service, can find anything
F C
December 12, 2025
1 out of 5
My 2 week old Sony TV died. Best Buy will not bring me a replacement. I have to take it back to them because it's not over 50 inches. Really? It's criminal to make a paying customer go through this. They couldn't care less.
Response from Best Buy
December 12, 2025
Hello F,
It saddens us to hear that your TV died. We can understand why you would want a replacement. We would like to see if we can help in any way. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #86831 in a private message.
Facebook (https://bby.me/1e5501)
Twitter/X (https://bby.me/ots1nl)
Instagram (https://bby.me/qev63y)
Selwa N
November 29, 2025
1 out of 5
This is a very Bad Store ( Best Buy on Butterfield Rd Downers Grove IL )
The night before this Blackday Friday (11-26-2025) I placed a Monitor order online and completely paid it by Best Buy card and had my receipt email as
The next day it supposed to go to that store to pickup my order. On my way to this store I received a text message from this Best Buy telling me my Order been canceled.
I didn’t stop, I went directly to the Store to ask why they canceled my order. I talked with service desk associate and apparently he knew that cancellation. He told me there was a customer who bought that monitor & they are now this monitor is out of stock.
I am so disappointed and upset.
I asked that associate to find me another store that they do have these monitors on stock & he did find another Best Buy Store on 75th & Lemont Downers Grove, IL which is about 20 minutes drive away from their location.
I Had to drive to that other Store & as soon as I told the service desk what happened they apologized to me and offered the help I need. Even Though the waiting to get the monitor was too long (about 25 minutes ) but at least I got the monitor.
Dawn T
November 27, 2025
5 out of 5
Best Buy prices are competitive and I appreciate paying 20 bucks less for a PS controller for Black Friday deals!