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Best Buy Butterfield Road
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Butterfield Road
How do I check product availability at the Butterfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Butterfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Butterfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Butterfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2779 reviews)
Maki S
November 15, 2024
1 out of 5
SLOWEST SERVICE EVER!
Response from Best Buy
November 15, 2024
Hello, Maki,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64430704. We look forward to hearing from you.
Sincerely,
^Deysha
John G
November 14, 2024
3 out of 5
Ok best. I asked about the recent promo that came out, they didn't have it, but had 6 boxes full of old promos from last year and this year. These aren't in their system anymore, so they had a hard time figuring how to scan after I spent $15 to get one.
Response from Best Buy
November 14, 2024
Hi, John,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting support on a recent promotion.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64426254” when reaching out on social media.
Regards,
^Ravi
Aj A
November 13, 2024
2 out of 5
Went in just to buy an extension cord and a controller. I knew where everything was so after being greeted by the helpful and polite staff I didn't need help after that. Up to this point I'd rate 5 stars.
However, the check out process could not have been any worse. I was helped by an older gentlemen who couldn't take no for an answer. He went on and on and on and on about the credit card and rewards program. After being told no more times than I remember he still continued to tell me about the program. I don't mind the hustle as I'm sure its part of their metrics but he then made some disrespectful sarcastic comment under his breathe about how Im throwing money away. Somehow I managed to make it past all that, but then he asked me if I wanted protection for the controller and he still wouldn't take no for answer.
That check out process probably took at least 10 minutes as he was also taking his sweet time to ring stuff out. I could have been out the store in 2 minutes tops. Next time I go in, if I see him at the register I'm leaving. Or I'm gonna go back to my car and just set up a pickup and wait.
Response from Best Buy
November 13, 2024
Hi Aj,
Thanks for sharing this review with us here. I'm glad to hear your initial experience shopping in our store was great, though I'm concerned to hear about what happened after that. We never want our customers to feel pressured when making their purchase. We'd be happy to discuss this further with you to ensure this feedback is documented, and provide any further assistance that you need. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64422821 so we can assist.
Thanks,
^Caleb
sharlyce m
November 09, 2024
5 out of 5
Deshon was very helpful and has great customer service!