Best Buy 75th & Lemont

Best Buy 7401 75th Street, Downers Grove, Illinois 60516 is a joke for help and service. We bought a Roku stick on December 22, 2024. The stick will not fit into the back of our tv because the stick is too long and hits the wall behind the tv. We tried to return it today January 18th and purchase a different kind that would fit. The new stick was more expensive but it would work on the tv. After waiting about 15 minutes because there was only one checkout clerk on a busy Saturday afternoon we were told our return was refused because the clerk said it was past the return date of January 14th. The stick was never used and will not work for on our tv. The clerk then stated the we could join the graded loyalty plan in the future which allow us to return thing later. This plan was more than the original cost of the product. This is a ridiculous policy. Obviously we did not purchase the more expensive stick because of this insane policy. Nowhere is it indicated that the stick must be returned within 15 days other than the obscure reference on the bottom of the receipt after you purchase it. I have a loyalty customer and have bought several large purchases such as kitchen appliances and several large screen tv from Worst Buy. I will never ever purchase anything from Worst Buy again and I will dissuaded anyone from shopping there. This was caused by a stupid unposted policy and an returning item costing $ 30.99 that was 4 days late past the ridiculous 15 day return policy that was going to be followed by a replacement purchase of $ 48.00. They lost a sale and a customer for life.

I recently visited this Best Buy for a phone trade-in, and unfortunately, the experience was far from pleasant. We started at the customer service line, where there were only two people ahead of us. However, it took nearly 20 minutes to get assistance. While we waited, about five employees were behind the counter, laughing and chatting instead of helping customers. I understand retail—it can be tough—but this behavior was incredibly unprofessional, especially with six customers waiting in line. Once we finally received our trade-in gift card, we headed to the soundbar section to purchase a Sonos soundbar and look for a 12V power adapter. Unable to find it ourselves, we asked a nearby manager for help. He seemed completely disinterested, leading us to the cables section and leaving without offering further assistance or saying anything helpful. We then went back to the TV/speaker section to check out, but no one was there. Frustrated, we headed to the front register instead. Thankfully, the one saving grace of this visit was the lady training at the front. She was incredibly sweet, professional, and respectful—unlike the rest of the employees, who gave the impression they felt above helping customers. This visit was disappointing on so many levels, and I will not be returning to this Best Buy. If you're considering shopping here, I recommend thinking twice.I recently visited this Best Buy for a phone trade-in, and unfortunately, the experience was far from pleasant. We started at the customer service line, where there were only two people ahead of us. However, it took nearly 20 minutes to get assistance. While we waited, about five employees were behind the counter, laughing and chatting instead of helping customers. I understand retail—it can be tough—but this behavior was incredibly unprofessional, especially with six customers waiting in line. Once we finally received our trade-in gift card, we headed to the soundbar section to purchase a Sonos soundbar and look for a 12V power adapter. Unable to find it ourselves, we asked a nearby manager for help. He seemed completely disinterested, leading us to the cables section and leaving without offering further assistance or saying anything helpful. We then went back to the TV/speaker section to check out, but no one was there. Frustrated, we headed to the front register instead. Thankfully, the one saving grace of this visit was the lady training at the front. She was incredibly sweet, professional, and respectful—unlike the rest of the employees, who gave the impression they felt above helping customers. This visit was disappointing on so many levels, and I will not be returning to this Best Buy. If you're considering shopping here, I recommend thinking twice.

Employee's in the warehouse doesn't pay attention and doesn't want to help you

Good people working, always help