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Frequently Asked Questions About Best Buy 75th & Lemont

How do I check product availability at the 75th & Lemont Best Buy?
How do I check my order status?
My local 75th & Lemont Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy 75th & Lemont stores’ holiday hours?

Recent Reviews

4.2
(1677 reviews)
ROMAN
January 16, 2025
3 out of 5
It's okay.
Kayla
January 08, 2025
1 out of 5
I recently visited this Best Buy for a phone trade-in, and unfortunately, the experience was far from pleasant. We started at the customer service line, where there were only two people ahead of us. However, it took nearly 20 minutes to get assistance. While we waited, about five employees were behind the counter, laughing and chatting instead of helping customers. I understand retail—it can be tough—but this behavior was incredibly unprofessional, especially with six customers waiting in line. Once we finally received our trade-in gift card, we headed to the soundbar section to purchase a Sonos soundbar and look for a 12V power adapter. Unable to find it ourselves, we asked a nearby manager for help. He seemed completely disinterested, leading us to the cables section and leaving without offering further assistance or saying anything helpful. We then went back to the TV/speaker section to check out, but no one was there. Frustrated, we headed to the front register instead. Thankfully, the one saving grace of this visit was the lady training at the front. She was incredibly sweet, professional, and respectful—unlike the rest of the employees, who gave the impression they felt above helping customers. This visit was disappointing on so many levels, and I will not be returning to this Best Buy. If you're considering shopping here, I recommend thinking twice.I recently visited this Best Buy for a phone trade-in, and unfortunately, the experience was far from pleasant. We started at the customer service line, where there were only two people ahead of us. However, it took nearly 20 minutes to get assistance. While we waited, about five employees were behind the counter, laughing and chatting instead of helping customers. I understand retail—it can be tough—but this behavior was incredibly unprofessional, especially with six customers waiting in line. Once we finally received our trade-in gift card, we headed to the soundbar section to purchase a Sonos soundbar and look for a 12V power adapter. Unable to find it ourselves, we asked a nearby manager for help. He seemed completely disinterested, leading us to the cables section and leaving without offering further assistance or saying anything helpful. We then went back to the TV/speaker section to check out, but no one was there. Frustrated, we headed to the front register instead. Thankfully, the one saving grace of this visit was the lady training at the front. She was incredibly sweet, professional, and respectful—unlike the rest of the employees, who gave the impression they felt above helping customers. This visit was disappointing on so many levels, and I will not be returning to this Best Buy. If you're considering shopping here, I recommend thinking twice.
Response from Best Buy
January 08, 2025
Hello, Kayla, Your feedback on Google my Business is appreciated. Having received poor customer service within the store is frustrating. We would like to hear about your store interactions, here at the corporate office. Feel free to reach out through social media with the links provided. When you are reaching out mention "Google Review 64657053", provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay
Michael M
January 06, 2025
1 out of 5
Employee's in the warehouse doesn't pay attention and doesn't want to help you
Response from Best Buy
January 07, 2025
Hello, Michael, Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64651406. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you! Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Google Review #64651406 Thanks, ^Ezra
Tauras A
January 01, 2025
5 out of 5
Good people working, always help

About Best Buy 75th & Lemont

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