Best Buy 75th & Lemont

Customer service at Best Buy has fallen off the cliff. Stopped in on 12/17 late in the evening. Store was not busy at all. Asked for help with appliances. Was told their regular guy was out but they would get someone to assist. Ryan eventually showed up in the appliance department. I had the same experience as another reviewer - was told I could buy everything online. I was shocked. I was buying a washer and a dryer and had several questions before making such a big purchase, which is why I visited the store. I wanted to understand what were the extra pieces that needed to be purchased in order for the installation to be completed properly. He asked if I had the model numbers. I said no but explained I just looked at the models on the floor and described the set I wanted. It was clear from the onset that he had NO interest in helping me. When I asked him for the height of the appliance (needs to fit under a cabinet in my laundry room), he told me 38" inches. I explained I would also like the pedestal and could he tell me the height of the pedestal. He said that included the pedestal. I politely told him I'm fairly certain it does not. He again said, "Yes it does." After additional back and forth, he eventually conceded when realizing the pedestal must be purchased separately and would add another 15". Moving over to the appliances themselves, I asked what the cost of the hose would be to connect the gas to the dryer. He said I didn't need a hose. I asked, "Did you select the correct dryer? I need a gas dryer, not electric." He said their is no option to select between gas and electric. I explained that if he shows up with an electric dryer it will not work at my house. After additional back and forth, he never understood that there are 2 kinds of dryers, again told me "The system is not showing you need a hose for the dryer" and THEN proceeds to tell me, "Well, I have to go help another customer and you're not buying it today anyway, so you can look the rest up online" and just walks away. I was floored. This all transpired in maybe 5 minutes?? You would have thought I had taken up 30 minutes of his time. I spoke with Gabriel the "greeter" at the front door and politely told him I'll be taking my $2,300 purchase to the competition after the incredibly shocking poor service and disrespect I had just received. I was extremely disappointed because we've always been huge fans of Best Buy and have made it a point to buy local and purchase all of our electronics through BB. Gabriel explained that Best Buy has not been properly training their staff and said the only way to get their attention is to leave a Google review. So, here it is. I will be taking this large purchase and all other future electronic purchases down the road to their competitor.

They found my pick up order quickly.

They have the best restroom available for use, for when I'm shopping next door at Disc Replay. Thank you, Best Buy! 😎👍

Get help got what I needed even o. Sale thank you