Best Buy 75th & Lemont

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

I pre-ordered a pokemon game for my switch that came with a free play mat if you ordered from best buy. I SPECIFICALLY chose best buy for the mat. I got there 6 minutes after opening on release day and picked up my game and asked for my mat and the employee said that wasn't part of my order. I showed her the email and she said I had to go to a different location to get it and I had a week to pick it up. Went to the other location 6 days after and they said it was canceled and they had a switch light for my account that I didn't even order. Sooooo yea. That sucked.

No issue with this actual store, but Best Buy in general. Awful 15 day return window with no exception, even for bricked products that weren't backed by the manufacturer. If you want a longer window for returns, you can pay an annual fee. I tried to return an electronic device 3 weeks after purchasing and was refused. Even after offering to pay a restocking fee, I was told there was nothing they could do. Poor customer service that comes from corporate policies.

The service was wonderful with patient and knowledgeable employees working at the Geek Squad desk and the computer area.