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Frequently Asked Questions About Best Buy Edwardsville

How do I check product availability at the Edwardsville Best Buy?
How do I check my order status?
My local Edwardsville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Edwardsville stores’ holiday hours?

Recent Reviews

4.2
(2106 reviews)
April H
March 23, 2025
5 out of 5
Nice friendly staff. We were greeted and helped right away!
Elijah B
March 07, 2025
5 out of 5
DYLAN NEEDS A RAISE!!! Not only was he serving EXCELLENT CUSTOMER SERVICE, but most importantly a face card that wasn’t declining!! He could sell me the carpet at Best Buy and I would purchase every square foot.
?
February 10, 2025
5 out of 5
Had radio & speakers put in my 2002, jamming driving down the road. Yada installer very good. More importantly, nice
Adam D
February 02, 2025
1 out of 5
Not a great experience with a remote vehicle start install with this location. Ran through the compatibility checker which confirmed it was compatible with my vehicle. Paid $331 for the product and install. Schedule the appointment about a week out. Confirmed my appointment with Best Buy about a day before installation. Got a call shortly after that, that their location doesn't have the "firmware" to install it on a 1993 vehicle. So order was cancelled and now I wait for a refund. Just a waste of time getting everything coordinated, not the end of the world. Not sure how the purchase got this far in the process before cancelling, and not sure what "firmware" has to do with it, these can be installed at home if you have the patience to wire it in.
Response from Best Buy
February 03, 2025
Hi, Adam, Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention. We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64769581 as reference. We look forward to hearing from you. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian

About Best Buy Edwardsville

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