The employees are nice. When you first walk in they will greet you and ask if you need help finding anything.
Had quarter panel speakers install. They did an excellent job!
I made an appointment to get my iPhone battery replaced at Best Buy. My appointment was scheduled for 6:40pm on a Saturday and it was made 3 days in advance. I get to my appointment and this kid behind the counter tells me that we can do paperwork today but the actual repair has to be scheduled for another day. Why?? “Because the repair guy was scheduled to get off 45 min ago. He’s hanging out in the back right now, but he’s off the clock.” Really?? What’s the point of having an appointment then??! I can’t believe I had to stop what I was doing in St Charles, MO and drive 45 to 50 min to make it. Why on earth did I just battle Saturday traffic on 270 for 45 minutes to sign paperwork?!? What an absolute joke. That’s the last appointment I’m making with The Geek Squad.
Response from Best Buy
June 21, 2026
Hello, thank you for taking the time to leave a review. Knowing your repair will be completed during your reservation is important. Can you please reach out to us on Facebook (https://bby.me/kKtgBV), Twitter/X (https://bby.me/L8Krg2), or Instagram (https://bby.me/N3SY0V) with more information about your experience? Please begin your message with "This is regarding my Google Review #175123".