Two employees, including the assistant manager, spent over an hour with me trying to resolve issues with the best buy credit card (through no fair of the employees). They also did an excellent job of helping me pick out a new laptop.
Went to this best buy, used my best buy credit card account to make a purchase, and as soon as I left. The worker looked up my account and proceeded to make 3 purchases using my best buy account. They spent around 1300. Then returned some of the stuff for gift cards which my understanding is that they are supposed to refund to original payment method. Don't go here unless you want them to use your account to go shopping...
Response from Best Buy
May 31, 2026
Hi there. This is very concerning to hear, and we would like the chance to look into this further for you. Please reach out to us via Facebook (https://bby.me/ibvznt), Twitter/X (https://bby.me/3KxmQL), or Instagram (https://bby.me/wtsQ2f). When reaching out via social media, be sure to mention that it's in response to Google Review number 159414.
Thank you.
Knowledgeable employees that want the best offers for you.