header_logo
Services Offered

More to Explore

Frequently Asked Questions About Best Buy Edwardsville

How do I check product availability at the Edwardsville Best Buy?
How do I check my order status?
My local Edwardsville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Edwardsville stores’ holiday hours?

Recent Reviews

4.2
(2154 reviews)
Marilyn S
August 19, 2025
5 out of 5
Went to the computer department. The gentleman in that department was so helpful and knowledgable.
beyondprofanity
August 18, 2025
2 out of 5
This location needs corporate level help training staff directly with customer care and answer customer questions. I was on the floor for 35 minutes waiting for help. Once someone finally noticed me they didn't really have an answer for my question concerning my sale. They acted busy and rude. So I left. I'll take my money elsewhere. I've been a customer here for 10 plus years and it's never been this bad. Corporate level help is definitely needed to address this issue in such a location. Please step up store manager and local corporate manager.
Response from Best Buy
August 18, 2025
Hello, Thank you for the review. I can understand your concern with the customer service you're describing. We always strive to provide the highest level of customer service. I regret that was not the case for you. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/4ps9df), Twitter/X (https://bby.me/03dxwx), or Instagram (https://bby.me/uronue). I’d recommend sending a private message or DM. Please include Google Review 31310. Regards, ^ Kristy
Renny
August 18, 2025
5 out of 5
Súper amable la atención
Lucas S
August 18, 2025
4 out of 5
Had the video games I wanted. Old black man at the front was awesome to talk to.

About Best Buy Edwardsville

bestbuy.com