Frequently Asked Questions About Best Buy Edwardsville
How do I check product availability at the Edwardsville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Edwardsville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Edwardsville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Edwardsville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2185 reviews)
Robert B
December 10, 2025
4 out of 5
Went to Best Buy because they've told me that's the best place to go for my phone problem. And it's been a long time since I've been in there maybe a couple years since I bought my last TV. I didn't realize that you have that appointment to meet the Geek Squad so I was a little disappointed but that's okay made my appointment for the next day asked a few questions and told me what I could do and like what would help me. So I will go back tomorrow and hopefully get my phone taken care of and we'll be back on the road again doing things
Doug
December 06, 2025
4 out of 5
They Great help and service. Look for online specials. They have delivery online or to your car.
Dustin R
December 05, 2025
5 out of 5
Super fast transaction to swap out a broken screen cover.