Went to this best buy, used my best buy credit card account to make a purchase, and as soon as I left. The worker looked up my account and proceeded to make 3 purchases using my best buy account. They spent around 1300. Then returned some of the stuff for gift cards which my understanding is that they are supposed to refund to original payment method. Don't go here unless you want them to use your account to go shopping...
Response from Best Buy
May 31, 2026
Hi there. This is very concerning to hear, and we would like the chance to look into this further for you. Please reach out to us via Facebook (https://bby.me/ibvznt), Twitter/X (https://bby.me/3KxmQL), or Instagram (https://bby.me/wtsQ2f). When reaching out via social media, be sure to mention that it's in response to Google Review number 159414.
Thank you.
Knowledgeable employees that want the best offers for you.
They dont tell you that if you buy the extended warranty for tvs over 43 inches you cant bring them back to store. Took mine down since the screen went out just after a year. Went to store and they said I have to call and have someone come out to my house. Then they will order parts and come back. So for a 250.00 tv I have to take 2 days off work to meet them? Ill never buy a thing from them ever again. Canceled my membership and my best buy credit card. Worthless store
Response from Best Buy
May 14, 2026
Hello.
Thank you for taking the time and sharing your feedback. We would like the chance to document your experience as well as answer any questions you may have.
If you have a minute, please reach out to us on Facebook (https://bby.me/Iq7XLa), Twitter/X (https://bby.me/2jB0M1), or Instagram (https://bby.me/eQRpWQ). When reaching out via social media, be sure to mention that it's in response to Google Review number 152024.
Thanks.
Easy pickup from an online order