Best Buy Edwardsville

The prices were not cheap, but they were fair. I would give this a 4.3-4.7 star rating, but since I think the rating is lower than it should be, I'm giving it a 5 star at this time. I seldom went here because the prices could be expensive, but I'm genuinely impressed with what I paid for. In late October 2017 I went to this Best Buy to purchase a new keyboard with a friend. I decided on a $170 Corsair K70 keyboard to accompany another purchase I made, which was the new game at the new time, Middle-earth: Shadow of War (my old keyboard was wearing down and becoming less responsive). I decided to get something fun with all the bells and whistles; build quality, RBG lights, switch speed, etc... and it did not disappoint. I am still using that keyboard consistently, and I am using it to type this review right now. It's been good to me after all these years. I still play Shadow of War to this day too! Another issue I had was with my computer around 2022. I was getting bad Blue Screen of Death issues. I eventually chalked it up to either a RAM or Motherboard issue, but other compounding problems eventually forced me to take it to Best Buy/ Geek Squad to get their take on the situation. Long story short, they diagnosed it as a faulty RAM issue. They looked to cover my RAM issue right then and there for a fair, but I wouldn't say necessarily "price-effective" price. I agreed to their terms, and my computer eventually did work, and I definitely didn't feel ripped off, especially after all the time and effort I put into trying to find out the issues for myself. All-in-all, Best Buy has done right by me. I would go back again if I had a computer-related issue or a product I know I wanted. I feel confident in saying Best Buy would take care of me and treat me fairly.

I am not rating this store individually I am rating Best buy as a whole and company as I have been trying to call my local store for 20 minutes just to find out that they have no direct phone lines to the actual stores anymore and all of the calls are answered by call center in the Middle East somewhere that is extremely bad business and not fair to your customers please do better or bring back radio shack

She was very polite and respectful

Best Biy has been a staple for our family for years. Purchased thousands of dollars over last 30 years. Beware of any warranties or handling of equipment by Geek Squad. They damaged my TV. They filed a claim through Bridge and Sedgwick. They are horrible and denied my claim with no factual or evidentiary basis. Be aware. I will never purchase from them again. CS is horrible and they don’t care about you after the sale