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Best Buy Evanston
Services Offered
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Frequently Asked Questions About Best Buy Evanston
How do I check product availability at the Evanston Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Evanston Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Evanston stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Evanston Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2549 reviews)
Manny G
January 11, 2025
1 out of 5
Everytime I come to this Best Buy location I’m never greeted at the door. Always ignored. And all the employees act like you’re invisible. No one ever asks me if I need help. I went in today to make a $500 purchase (An Oculus 3) and no one even approached me. Employees were on their phones, or busy doing other things. I decided to take my money to a different location. As I walked out the guy at the door just stared at me as I left, didn’t even speak. I doubt I’ll ever come back to this location. I always feel like they do not care.
Response from Best Buy
January 12, 2025
Hello, Manny,
Thank you for reaching out to us here on Google, and leaving a review on your recent experience. We understand how important excellent customer service can be, and know how we would feel in this situation. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64668681
regards,
^Brandon
David
January 08, 2025
5 out of 5
Really great place, those employees Michael and Asad are awesome
Jim J
January 03, 2025
1 out of 5
I had placed an order for a tv on January 01, 2024 to be delivered on Friday January 03,2024. Best Buy had indicated that the tv is being prepared on their app since 7am on the 3rd I contacted the 800 number for Best Buy and had indicated it's waiting on the the carrier. I tried to contact the Evanston's Best Buy and due to their automated gate keeper after 30 minutes I hung up. No one at their 800 number can inform me as to who the carrier that's picking up the tv. including as to the time I will receive it. Only double talk by informing me that I will receive a confirmation email. To which after 3pm I had received confirmation by text message. I've learned that they utilize Shipt for their delivery carrier. Shipt is owned by Target Corporation. I've never experienced such poor customer service in obtaining information and Shipt is even worse. I had considered buying a home copy machine to be delivered from Best Buy. No thank you. I will never purchase anything from Best Buy for delivery again. I will continue utilizing Walmart and Amazon for my future deliveries. At least I can actually speak with a live person and not going through Best Buy's automated gate keeper waiting for a half hour. Also be able to track my packages. Even Pet Smart and Home Depot uses Uber same day free delivery. I'm in a wheelchair and require home deliveries
Response from Best Buy
January 03, 2025
Hi, Jim,
Thank you for your review. I completely understand how challenging order delays can be. We definitely aim to get orders to you as quickly and as efficiently as possible and provide clear communication during the process.
We would love to look further into your concerns and provide any help we can. Please send a message or DM on Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport that includes your full name, email address, and phone number. Be sure to mention your Google review 64640362.
Kind regards,
^Pre
Diane H
January 02, 2025
5 out of 5
It's no surprise to me how well informed and professional the Best Buy representatives are. They were very well organized at the counter too. I got what I needed and, it worked.