Best Buy Evanston

Went in for an open box item. They searched for a good while and were very apologetic when they couldn't find it. I appreciated that they genuinely tried. Ended up buying another item that I liked better so it all worked out. Quick in and out. Plenty of easy parking and you can multi task errands since there is a Target and a Jewel as well.

Good

The Best Buy application sends you to a different place. We have to wait for service. It's was good, but it could be better.

I recently visited your store on Thursday, November 7th, and wanted to provide feedback on my experience. While I understand that staffing levels can vary, it was apparent there was a shortage of employees on the sales floor. Nonetheless, I knew exactly what I wanted—a three-camera Nest system, originally priced at $450—after conducting research prior to my visit. As I made my way to the checkout, passing two to three employees, no one offered assistance, which was surprising given my prior positive experiences with Best Buy. At the single front register, I had an impatient customer behind me as I tried to make my purchase, which included the Geek Squad warranty. I intended to use my Best Buy credit card, but due to a temporary ID, the transaction was declined. I decided to complete the purchase with another card, planning to return the following day to reprocess it with my Best Buy card. On Friday, November 8th, I returned and sought assistance at the Geek Squad counter, where I was directed to the main registers. A team member informed me that I needed to wait for assistance at Register Two, which I did. A representative named Asad attempted to help but explained that I would need to visit the mobile center to resolve the credit card issue. When I arrived at the mobile center, I was met with an apparent lack of urgency from the employees. Unfortunately, it felt like they were simply passing me around to avoid actually helping or dealing with me. The supervisor, Diego, initially did not acknowledge my presence, and once he did, he instructed me, as the customer, to call Best Buy Citibank myself. Citibank informed me that my temporary ID was not acceptable, even when I presented both my temporary and expired IDs, as I am currently awaiting my permanent ID in the mail. Again, no one took steps to find an alternative solution. This entire experience was highly frustrating, and as a result, I ultimately decided to return the product. I placed an online order to pick up at another location instead. I wanted to bring this situation to your attention as I believe it does not reflect the level of customer service, urgency, or accountability Best Buy aims to provide.