Andres S
November 29, 2024
Abysmal service with exceedingly long checkout lines.
When asking about an item being in stock, each employee referred me to another person who was less willing to help out; one going as far as saying "I don't think it's in the back" without looking up the item.
From this experience alone, I did not go through with purchase and went with competitor instead. Highly recommend spending your time and money elsewhere.
Response from Best Buy
November 29, 2024
Hello, Andres,
Thank you for providing your feedback Google my Business. Not receiving the amazing customer service Best Buy has to offer and having the associates shift blame is frustrating. We would like to hear about your store experience, here at the corporate office.
Feel free to reach out through social media with the links provided. Please mention "Google Review 64493341" when you are reaching out. Provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
They changed there system and you have to wait in one line regardless of what your doing, returning, purchasing, picking up and order. I think it takes more time this way. I liked it better when it was in separate locations in the store.
William M
November 24, 2024
Faizaan insulted my intelligence saying if they price matched the product, best buy wouldnt profit, lol
You are a perfect fit for phone customer support faizaan
Response from Best Buy
November 24, 2024
Hello William,
Thank you for the review. I can certainly understand your concern with our phone support agent and the statement.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Regards,
^Kristy