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Best Buy Fairview Heights
Services Offered
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Frequently Asked Questions About Best Buy Fairview Heights
How do I check product availability at the Fairview Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairview Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairview Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2846 reviews)
Deidra E
March 12, 2026
5 out of 5
We went in looking for new phones and got excellent Customer service from Melanie! She was so informative and when one of the phones we wanted was out of stock at her location she helped us find another location and helped us order it. She was super friendly and really made our day!
Edward K
March 02, 2026
1 out of 5
Spent 20 minutes in the store and couldn't get any help to purchase a printer
Response from Best Buy
March 02, 2026
Hello there, Edward!
We fully understand the need for support in store when it comes to printer questions. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #124863 in your message. You can find us here:
Facebook (https://bby.me/v194rz)
Twitter/X (https://bby.me/94e2lq)
Instagram (https://bby.me/dir8dm).
Kimberly G
February 26, 2026
1 out of 5
Added things to my order without disclosing them. Terrible customer service from the associate who helped me - more concerned with hanging out with his coworkers than ensuring my questions were answered. Not very knowledgeable about the product and down talked the item I was considering. My order has arrived, my husband is unable to pick it up without me and I can't talk to anyone at the store to assist me. I spoke with someone on their customer service number who informed me there was no way to change who was able to pick it up and there was no way to speak to someone at the actual store. Won't be coming back for anything.
Side note - other places will match their prices, go elsewhere.
Edited to add - went with my husband to pick up, they added a generic power cable to my order without disclosing it to me. When I got home I discovered apparently there are different cable options (3 wire vs 4 wire) and the associate didn't ask which I would need, so it's incorrect and we have to make the 45 minute trip once again to make it right.
Response from Best Buy
February 26, 2026
Hello, Kimberly,
Thank you for your review. It can be frustrating when you aren't getting the help you need. Anyone picking up an order has to be put on the Friends and Family line. You can request a Friends and Family change through your online account, or you can reach out on social media for assistance. Please mention Google Review 122287 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Jody K
February 23, 2026
2 out of 5
Poor service just leave it at that
Response from Best Buy
February 24, 2026
Hello, Jody,
Thank you for letting us know your experience with the service you received wasn't satisfactory. We can understand that not getting the services you expected can be difficult. Please reach out to us on any of our social media profiles below with Review 121114 for support.
Facebook (https://bby.me/1gu0l7)
Twitter/X (https://bby.me/mpii48)
Instagram (https://bby.me/kwiyho)