Best Buy Fairview Heights

Very polite staff. Well stocked store.

Helpful Knowledgeable staff!

I was in the market for a new laptop and I got one here. They have 12 month 0%financing, which is the main reason that I chose Bestbuy.

I was recently in the store shopping when I witnessed another customer trying to speak to the manager regarding a gaming headset that was clearly put in the wrong place and appeared to be a different price then it was retailed for. When the customer tried to explain to the manager, the manager became frustrated and the conversation turned very unprofessional. As the customer politely asked the manager to listen to what he had to say and asked him to refrain from speaking, he ( the manager) decided to try and speak over him rudely and would not hear him out. After the manager became irritate with the customer and would not allow him to speak, the gentleman asked him for the phone number to his corporate office and was told he would only be given it if he would leave the store. Im not exactly sure what kind of management training that this particular manager has but, the way he handled the situation was very unprofessional. Most any other retail establishments that have mis priced or mis placed items will allow the customer to purchase the item for that amount. I personally have retail management experience and you as a manager are a direct reflection of the store, and should be held accountable for the treatment of customers. As a manager you should lead your team in a way to provide the best customer service. It also seems like the manager may have treated this customer poorly because of racial profiling. After witnessing this display of racism and unprofessionalism, I will be shopping a different location of Best Buy.