Frequently Asked Questions About Best Buy Fairview Heights
How do I check product availability at the Fairview Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairview Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairview Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2845 reviews)
Cliff B
March 25, 2026
5 out of 5
THe Best is At Best Buy.
Please Remember To Support
All of Our People and Everyone Within Our World and That Means US And You 🙏. We and
Me and Them and All of US
We Got This. We... US.
And Give
"All Glory To God!!!"*
"All Honor To The Honorable"
!!!!!!!!!!!!!7777777****************
Buc Bergen 3:50 am 3 25 26 *
Edward H
March 13, 2026
1 out of 5
If you're in Southern Illinois and feel like you want a physical store for tech pick a different business. They will not honor your purchases or warranties after not picking details on your Total Tech.
Amazon will provide better product support and save you a drive. MicroCenter will save you money and give you real help from experts.
Do not support this failure of a business.
Deidra E
March 12, 2026
5 out of 5
We went in looking for new phones and got excellent Customer service from Melanie! She was so informative and when one of the phones we wanted was out of stock at her location she helped us find another location and helped us order it. She was super friendly and really made our day!
Edward K
March 02, 2026
1 out of 5
Spent 20 minutes in the store and couldn't get any help to purchase a printer
Response from Best Buy
March 02, 2026
Hello there, Edward!
We fully understand the need for support in store when it comes to printer questions. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #124863 in your message. You can find us here:
Facebook (https://bby.me/v194rz)
Twitter/X (https://bby.me/94e2lq)
Instagram (https://bby.me/dir8dm).