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Best Buy Fairview Heights
Services Offered
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Frequently Asked Questions About Best Buy Fairview Heights
How do I check product availability at the Fairview Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairview Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairview Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2823 reviews)
Allison R
December 23, 2025
1 out of 5
I went here for a screen protector, case, and pencil for my new iPad. I carried it inside in the box and was immediately chased down by the woman at the door. She then had an employee direct us to the Apple section. I asked if he would be able to help with a setting on my iPad that kept popping up but he said him and his associates were too busy. A couple minutes later after that I tried to walk back up to him to ask if he could get the Apple Pencil I was going to buy out of the case and was ignored/walked past. He definitely knew I was coming up to talk to him. Overall, we had no assistance, felt very watched, and uncomfortable. Will be buying directly from Apple from now on.
Missy W
December 19, 2025
5 out of 5
They are always so helpful and kind
Jeff W
December 13, 2025
5 out of 5
Great customer service.
Rich C
December 13, 2025
4 out of 5
Sales people are always very helpful and knowledgeable about their products. Don't like the door people acting like everyone who comes in is up to no good.