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Best Buy Fairview Heights
Services Offered
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Frequently Asked Questions About Best Buy Fairview Heights
How do I check product availability at the Fairview Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairview Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairview Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2743 reviews)
Gianna A
April 07, 2025
1 out of 5
Came in to get my screen protector replaced, Kit was very unhelpful and rude. Thankfully Kaytie stepped in and was an absolute angel. I do not understand why Best Buy keeps people like kit employed.
Response from Best Buy
April 07, 2025
Hey there, Gianna,
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience shopping with us in-store and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #65019437" and share your full name, email, and phone number.
Thanks,
^Jacob
Richard R
April 03, 2025
5 out of 5
We purchased a new freezer online to replace our old one. They hauled off the old one but the new one was delivered damaged and un-working. When we called to request another one they told us we would have to wait a week to get another one as we live in a rural area they only deliver once a week. We had 3 coolers of meat thawing out and could not wait that long for a new one. I went to the Fairview Heights store and was very upset with the whole thing and needed my freezer right away.
I am an extremely hard person to deal with when I am angry and after trying to get help from their horrible customer service number, I was indeed HOT! When I got to the store I spoke with an associate named Jo Jo and explained the problem. Jo Jo was very polite, and professional with a demeanor that helped calm my anger a bit. Jo Jo was unable to help and called for a manger named Dustin. Dustin and Jo Jo worked together to come up with a solution and was able to get the freezer delivered the next day.
If not for Dusin and Jo Jo's help I would have canceled the order and shopped elsewhere. They were so professional dealing with me, that by the time I left the store I was smiling and shaking hands with them both. To be clear I am NOT giving Best Buy 5 Stars, the positive review is directed to Dustin and Jo Jo who saved the day! I give Best Buy 1 star for their useless "Help Line". If you have a problem with an order DO NOT waste your time with their "Customer (dis)service" call center, save yourself an aneurysm and just go to the store directly.
Alex F
April 01, 2025
5 out of 5
Clean store, good selection of products. I would recommend this location.
David J
March 30, 2025
5 out of 5
We bought a range there, great product. The service for pick up just really good. We have made two purchases in the last 2 weeks and both times we came to pick up the merchandise the guys were really good about bringing it out and loading it up nice and safe