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Best Buy Fairview Heights
Services Offered
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Frequently Asked Questions About Best Buy Fairview Heights
How do I check product availability at the Fairview Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairview Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairview Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2731 reviews)
Keith M
March 20, 2025
4 out of 5
Nice display. Nice electronic selections.
Craig S
March 16, 2025
1 out of 5
I LIKE BEST BUY BUT IT FEELS LIKE A BAIT AND SWITCH
I really like Best Buy for a number of reasons but I'm giving it a rating of "1" today based on the fine print price match guarantee policy. I saw the price of the Eufy S340 on Eufy's website for $160 which is $40 off it's normal price. I sought to get a price match here at Best Buy but one of the associates here informed me that it does not pertain to items on manufacturer's websites. I indicated that it also had that price on Amazon's website. The associate went on to say that it only pertains to certain items from Amazon IF it is sold AND shipped by Amazon. So the fact that though the Amazon website it says "shipped by amazon", it doesn't qualify for a price match guarantee because it is "sold by Eufy - Home". Apparently it has to be sold and shipped by Amazon.
Earlier in the year we bought two expensive phones, about $1,100 each, and got the Total Member Protection, which also warranties products automatically as part of the package. Along with the assurance of price matching, we thought it would be a great deal a great way to protect ourselves as we resolved to buy most of our electronic goods from Best Buy.
But with this kind of maneuvering, it feels like a shell game that has three shells and only one of the three shells has the piece underneath it, and you have to make sure that you pick up the right shell in spite of the slight of hand as the shells are quickly moved about in a woven-like fashion. No matter how you slice this, at the consumer level it feels like a bait and switch.
Response from Best Buy
March 16, 2025
Hey there, Craig
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with a price match. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64932867" and share your full name, email, and phone number.
Thanks,
^Jacob
Malissa D
March 15, 2025
1 out of 5
I would give them zero stars if I could. They sold us a Samsung Z Flip Phone in September of 2024. The phone stopped working in December. Took phone in and they said they no longer had contract with Samsung and could not repair phone. They knew in January 2024 that their contract was ended but still sold us a samsung phone AND a warranty. Shame on you Best Buy. Never shopping there again.
Response from Best Buy
March 15, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I started having trouble with my Z fold last year and ended up needing to have it replaced. While our Geek Squad no longer does repairs on Samsung phones we should still be able have our Geek Squad Agents see what's possible for you here. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64928791".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Destiny M
March 02, 2025
4 out of 5
Boyfriend got himself the ps5 since they allow afterpay. Only problem was when he ordered it, they said he could pick it up the same day but then had a message saying they couldn't fill his order until the day after. He still got it the next day and he's happy with it.