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Frequently Asked Questions About Best Buy Fairview Heights

How do I check product availability at the Fairview Heights Best Buy?
How do I check my order status?
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fairview Heights stores’ holiday hours?

Recent Reviews

4.1
(2858 reviews)
Fosta M
June 18, 2026
2 out of 5
I GOT A SAMSUNG GALAXY TABLET AND IT CAN'T GET THE INTERNET
Response from Best Buy
June 18, 2026
Hey there. We can understand being frustrated with not being able to connect to the internet. If you are still needing help, please reach out to us on social media. Please reference your review number, 174000, when you message us. We look forward to hearing from you. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy
Bah K
June 14, 2026
1 out of 5
While many of the staff have been great o er the years we have lived here, my recent experience with the red bearded guy near the TV section is the basis of this one rating. When I asked him if he could turn down the display area near the coach as the music was loud and I couldn’t hear the explanation about the features of the TV my son was telling me, he gruffly said it wasn’t that loud and then tried to explain adaptive sound. After awhile I told him thank you for the information and proceeded to leave the store, without the TV went were going in for,
Response from Best Buy
June 14, 2026
Hello, Thank you for your review. We strive to provide our customers with the best support and experience possible. Feeling this was not the case with you regarding your recent visit is upsetting to hear. We'd appreciate the chance to follow up and ensure this is addressed and documented. Please reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/MaFbwy) - Twitter/X (https://bby.me/QYUMaB) - Instagram (https://bby.me/JabJeC) When reaching out, please reference your Google Review 172523.
Richard K
June 12, 2026
3 out of 5
Staff was friendly and helpful, the store however has an odd smell like a moldy abandoned house. Prices are higher than everywhere else.
Response from Best Buy
June 12, 2026
Hello, Thank you for taking the time to leave a review. It's always disappointing when a store doesn't live up to expectations, so we appreciate this feedback. If you are in need of assistance or want to formally document your review, please reach out to our team on social media. Please include Google Review 171844 when reaching out. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Tyler C
May 19, 2026
1 out of 5
Do NOT go to this location, me and my partner were looking for some options for a new 3d printer and while the trip here started nice, this old lady started to try and needlessly upsell us for a different 3d printer that was 300 dollars more. She started talking on and on about this best buy credit card that neither of us were interested in, but we walked away and looked through the rest of the store. THEN when we decided to just buy some headphones and leave, she harassed us on the way out by butting in to the conversation we were having with the cashier talking about how creepy she was acting, and she WHINED saying "i didn't try to upsell you" in a voice i can only describe as a bratty tone, then she PHYSICALLY STEPPEX BETWEEN ME AND MY PARTNER, and harassing us about the best buy credit card AGAIN!! I had to step back, put my arm between us and tell her to not do that again, that woman single handedly made my first visit to a bestbuy make me never want to shop there again, and after i upload this review i am calling corporate because NOBODY should feeling hunted just because they were trying to shop!!
Response from Best Buy
May 19, 2026
Hello Tyler, Thank you for your review. We always want to offer our customers the best options available, however, it's never our intent to anyone feel harassed. We appreciate you taking the time to bring this to our attention. To formally document your concerns, feel to reach out to us on Facebook: https://bby.me/HSTUVb, Instagram: https://bby.me/k49S0A, or Twitter/X: https://bby.me/inKmpl. In your details, be sure to include your Google review 154410.

About Best Buy Fairview Heights

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