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Best Buy Fairview Heights
Services Offered
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Frequently Asked Questions About Best Buy Fairview Heights
How do I check product availability at the Fairview Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairview Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairview Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2694 reviews)
Jason W
October 21, 2024
2 out of 5
This place used to be a good restaurant,
Deontae W
October 13, 2024
2 out of 5
The employees will walk past you 80 times until you say something then when you do they have to call someone else and you wait another 10-15 minutes.
Response from Best Buy
October 13, 2024
Hey there,
Thanks for reaching out. I regret to hear that you had a disappointing experience with us. Were you able to get any help with this issue? If not, we would love to assist further. Can you please send us a private message with your full name, telephone number, and email address. I have provided links below to our social media pages. When reaching out, please be sure to mention your Google review #64306924. We look forward to speaking with you soon.
Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
All the best,
^Jacob
britnee k
October 03, 2024
4 out of 5
Went to get Zelda: Echoes of wisdom. They were quick and really helpful.
Les B
October 03, 2024
1 out of 5
I shop here often, both online and in store, today I go to pickup an online order, store is devoid of customers, I walk up to the registers/order pickup and I see one lady putting online orders in the pickup bins, another named Cassy walking back and forth on her phone. I'm standing there waiting, the one who is putting items in the bin's sees me and looks at Cassy, then loudly acknowledged me and asked if I need help. Cassy looks up from her phone and tells me she can help me "over here", seriously? You're getting paid to work with customers, not play around on your phone and be oblivious to someone standing in front of you.
Response from Best Buy
October 03, 2024
Hello, Les B,
Thank you for taking the time to write a review. I know when I go into a store I expect to be assisted quickly and efficiently, so I can understand being disappointed with that experience. We'd like to ensure this feedback gets into the right hands. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review,.
Kindly,
^Meghan