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Frequently Asked Questions About Best Buy Fairview Heights

How do I check product availability at the Fairview Heights Best Buy?
How do I check my order status?
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fairview Heights stores’ holiday hours?

Recent Reviews

4.1
(2788 reviews)
Pietro D
September 05, 2025
5 out of 5
Excellent service, Friendly. Knowledgeable. Focused on making sure you get what works best. I was impressed.
Alesia J
September 03, 2025
5 out of 5
Talked to an employee over the phone about a laptop, he sent me a link to buy plus he explained the product very well. I will be going back
Love M
August 23, 2025
1 out of 5
Please do not shop at Best Buy for your appliances and electronics needs. I bought over 10k worth of items from them and my total tech membership expired without me knowing. I called customer service explaining this her name is Deepenjali and she did not care and told me they only contact by email if your total tech is about to expire. She also was talking over me and was rude. They do not call or send you a letter if your total tech about to expire. Basically they are scammers. After all that money I spent they make it my fault so if anything go wrong with my items I purchased they won’t fix. So do not shops there. They also sale appliances that only last for 2 years and is discontinued where you can’t buy parts. Take your money to businesses that care.
Response from Best Buy
August 23, 2025
Hello, Thank you for sharing your concerns with your My Best Buy Total membership. This is a yearly membership that auto-renews with the Credit Card on file. If this card changes it should be updated to avoid a payment failing. Failed payments can be corrected within 30 days and most if not all protection plans would be recoverable. We do email you on the information on the plan and the renewal reminders about 30 days before renewal and updates on the Best Buy app. You can certainly reach out for questions or concerns to any of our Social Media Profiles with Review 33742 if you need further support. Facebook (https://bby.me/smlxja), Twitter/X (https://bby.me/5s3x65), Instagram (https://bby.me/db19hd) Sincerely, ^ Tommy
reginald s
August 18, 2025
1 out of 5
Went into the store to purchase a mac book pro for my son. Was greeted at the door walked to mac area thru 5 associates. Stood there with my son waiting to be acknowledged so we could make the purchase. To be fair there was one more customer being served after he left the salesperson began talking to the the other salesperson finally one lady who is older but not from the area speaks and says someone will be here soon. Finally I raise my arms to salesman and he comes over mind you he's been looking at me the whole time. We have comments because he's rude and he's wrong. He didn't like me saying to acknowledge the customer was the right way. New generation huh. Now I'm ordering from Apple and the new home theater for the new home will not have best buy in it after over 20 years of my support
Response from Best Buy
August 18, 2025
Hello and thanks for reaching out on Google, Reginald. Getting help with a purchase in our stores should be easy, and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/r6aeez), Twitter/X (https://bby.me/674abt), or Instagram (https://bby.me/d0ib5k), and mention your Google review, 31241. Regards, ^ Graham

About Best Buy Fairview Heights

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