Best Buy Fairview Heights

My wife purchased a new phone with Verizon at the Springfield, Illinois location and ordered a screen protector that was out of stock in Springfield to our home. Sarah in Springfield told us that we could take the screen protector to the Fairview Heights location and have it installed for free. The store manager greeted us at the Fairview Heights location and informed us that both Verizon reps CJ and Jonah were off and that there was a $7 charge to apply the screen protector. My wife told him that she was told it would be free. The store manager rudely informed us that "Well I am the store manager and it's $7." My wife said that that's not what we were told and the manager was just like "yeah no". Extremely unprofessional.

Decent selection of goods and electronics. I wish they would have a larger selection of trading cards. (One of the only places in the area that uses MSRP for their products.)

Today, I visited Best Buy and purchased a phone. CJ and Jonah assisted me throughout the process, helping me find the best and most affordable deal. Their exceptional customer service was truly commendable. I would like to express my gratitude to CJ and Jonah for their assistance.

If you want to be harassed by sales associates who constantly try to get you to second guess your purchases, this is the place for you! My fiancé and I went window shopping a few weeks ago at this store. We were told the TV we were looking at “wasn’t what we wanted” because we are big gamers and “need a higher refresh rate.” We didn’t think anything of it and returned in a few weeks to purchase the TV we had an eye on. Immediately, the sales associate that approached us (mousy brown hair, a shorter woman) sighed, grimaced, and said that isn’t the TV we wanted and started on the refresh rate sales pitch again. I go and look at games while my fiancé is checking out. As I walk back, one of the taller salesmen thought I was a separate customer and started exclaiming he would be with me as soon as possible and not to leave. I made a comment about how I was with my fiancé and his demeanor immediately changed and he mentioned “well how am I supposed to know, there’s just a TV sitting here.” ….what??? Then a strawberry blonde woman was nice to my fiancé during checkout, but made a remark about it not fitting in our car. I watched her run the box rapidly to the front without any cart. My assumption was that if she deals with TVs she would know how careful to be with the products. A younger man helped us load the TV into the back of our car with the absolute worst attitude. He was very sassy and had a sarcastic tone when we were talking to him. He said our TV would not fit in the car, but alas it did. Then he mentioned we shouldn’t lay it flat but “it’s our TV so do what we want.” This was a horrible experience. The sales team needs to *chill* on trying to coerce people into buying more expensive items. It’s one thing to help guide customers, but on another level to try and manipulate them into a different purchase. We will not be returning to this store due to this negative experience. P.s. the TV we purchased works great for gaming with the refresh rate that we elected for =)