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Best Buy Fairview Heights
Services Offered
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Frequently Asked Questions About Best Buy Fairview Heights
How do I check product availability at the Fairview Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairview Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairview Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2795 reviews)
Deb L
September 17, 2025
5 out of 5
When I walked into Best Buy, a greeter met me at the entrance of the store. She was very friendly and asked what I needed help in finding. She guided me into the direction I needed to go. Once I was in the area, a rep arrived. He asked me what product I was interested in. He answered all my questions about this particular item. Then he helped me find the product that was best suited for my needs. He was very knowledgeable & friendly. I was very happy with the help I was given. It provided what I needed to make the right decision. I was very impressed with my experience in the store. The store was very clean & organized. It made it easier to find things in the store. They also had a huge selection of products to choose from. I will go back again and shop there. Check them out!
Tami S
September 15, 2025
1 out of 5
ZERO STARS FOR RIPPING PEOPLE OFF!!!!! I BOUGHT AN INSIGNIA TV 2 MONTHS AGO AND IT'S JUNK CANNOT USE IT! I EXPECT YOU TO REMEDY THIS SITUATION ASAP! I WILL BOYCOTT BEST BUY/INSIGNIA AND HAVE EVERYONE DO THE SAME HOPEFULLY YOU GO BANKRUPT FOR RIPPING PEOPLE OFF!!!! In response to get ahold of us via social media, I DO NOT HAVE ANY SOCIAL MEDIA SO YOU NEED TO CALL ME ASAP! WE'LL SEE HOW YOU RESPOND TO THE BBB! THANKS FOR NOTHING!
Response from Best Buy
September 15, 2025
Hey there, Tami,
We understand your concerns with your recent TV purchase having issues. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/ooonyd), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #43612"
Pietro D
September 05, 2025
5 out of 5
Excellent service, Friendly. Knowledgeable. Focused on making sure you get what works best. I was impressed.
Alesia J
September 03, 2025
5 out of 5
Talked to an employee over the phone about a laptop, he sent me a link to buy plus he explained the product very well. I will be going back