Frequently Asked Questions About Best Buy Fairview Heights
How do I check product availability at the Fairview Heights Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairview Heights Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairview Heights stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairview Heights Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2890 reviews)
Hippiemum
October 20, 2026
5 out of 5
Excellent customer service from start to finish!
Savanah M
October 19, 2026
5 out of 5
Very nice, helpful people at the online pick up counter
Teddy S
October 16, 2026
1 out of 5
Every time we try to call this place it goes straight to a live agent, I don’t need a live agent I need the person that works directly at this store!
Response from Best Buy
October 16, 2026
Hi,
Not being able to connect directly with the store is upsetting. Best Buy has implemented several alternative support options to better assist customers when contacting a store. To further discuss your concerns, please connect with us through a private social media message and mention review #239019.
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Tammy P
October 09, 2026
5 out of 5
I stopped in to see if they could show me how I could turn my old phone over to my mother. So she could use it, they helped me get it in her name and out of my name, great customer service.