I attempted to price match an item using Best Buys price match guarantee. However every website or example I showed they had a serious response to decline. They said they don't price match with manufacturers, they don't price match with Amazon, and walmart, and then when I showed another website they advised it was a black Friday deal. Which it specifically was not, at this point I just left the store without the 900.00 purchase. The attitude of dismissivness by the staff at this location is probably why this location was empty.
Response from Best Buy
November 17, 2025
Hi, Clare,
Thank you for reaching out here to share this experience. We hate to hear you were unable to take advantage of our Price Match Guarantee, and would be happy to ensure your feedback is formally documented on a Corporate level for internal review.
To get started, please send us a message on Facebook (https://bby.me/brs81i), Twitter/X (https://bby.me/tdmpf4), or Instagram (https://bby.me/kyab05). Please also include a note stating you are reaching out from a Google review by including this reference number: #70585. We look forward to hearing from you!
Travis W
November 17, 2025
Fast friendly customer service.
Was “helped” by the rudest employee. Thanks Lisa.
Response from Best Buy
November 16, 2025
We understand the frustration when you feel your experience shopping with us did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/9ltrgd), Twitter/X (https://bby.me/1cu0w1), or Instagram (https://bby.me/5k6pma), and mention your Google review, 70214.
Lisa was very rude and unhelpful with my shopping experience, I would not come back when she’s working.
Response from Best Buy
November 16, 2025
Hello there, Ellen!
We definitely understand the need for friendly assistance in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #70210 in your message. You can find us here:
Facebook (https://bby.me/kzpezq)
Twitter/X (https://bby.me/pbyol9)
Instagram (https://bby.me/xcmqtx).