Best Buy Forsyth

Absolutely shocking. Watched two employees yelling at some customers. Accusing them of stealing when trying to make a return with receipt. The employees made a scene in the store and proceeded to try and follow these customers out. I am absolutely disgusted and will not be shopping here again.

My son loves Best Buy, loved everything about them until today. He has ears that are a little hard to fit headphones but thought he’d try some AirPods. Went and bought them, went to the car and put them in, went to the convenience store one block away and they were already hurting him. Being so close to the store still we went right back to return them, we were helped by Ryan who took off with the box and then came back literally shaking and refusing to return them stating that the serial numbers didn’t match, I say this is not acceptable we just bought these, he says it’ll have to be acceptable because these aren’t the same and then Jack steps in saying we switched the boxes and stole the AirPods. I didn’t even know this was a thing people do because my brain doesn’t work that way. I don’t have the mind of a criminal! I got his name and a phone number for corporate and stepped out front never leaving their front door area. My son looked at the receipt to try and figure out what was happening and immediately found the serial number and guess what, they matched. We walked back in and Ryan says to us in front of God and everyone that we switched the box again!!!! At this point I’m absolutely livid and cursing and was literally fighting with multiple store employees at the same time and then here comes Elijah, beautifully calm, professional and understanding. He was so sorry that we had been treated this way and called thieves multiple times by two different employees and just like it should have been to begin with he inspected the AirPods, the box, made sure they were still the brand new ones and refunded my son. On our way to the car we caught Ryan trying to follow us out to it!!!! We will NEVER go there again!!!! How sad is it that this world is what it is and that you’re automatically accused and blatantly called a thief. Because the AirPods hurt his ears what use is there in keeping them? They thought they were being real clever and thought they could bully us but we weren’t budging, this was wrong!!! I’m not proud of my behavior either but you push people and sometimes they push back! It makes me wonder, if I were in a business suit and high heels instead of sweat pants and flip flops with my tattoos showing and if my son were a lighter shade of brown and dressed in Abercrombie would we have been treated differently? I can’t quite figure this out! These two men SHOULD not have a job anywhere near customer service and Best Buy should be ashamed to employ people like this! The lack of professionalism is astounding!!! I have never been called a thief, nor has my son and my anger got the best of me. My apologies to everyone else who had to witness ALL of our behaviors. Thank heavens for Elijah, he was the epitome of professionalism and deserves some praise!!!!! The other two deserve to be fired. Hopefully you never need to return AirPods while Jack and Ryan are on duty.🤦‍♀️

Had an issue with an online order, Koda (hope I'm spelling your name right!) in Geek Squad got me in and out within a couple of minutes after he had an appointment with a different couple.

Spent 350 dollars there for a star link set up and had some questions about it and the assistant manager was super rude and needs to be fired immediately