Best Buy Randall Road

If I could give 0 stars I would. Have had multiple attempts at getting fridge purchased re-installed after they broke the first one and just left it there and didn’t say anything about it being broken. Sent someone to come fix and couldn’t fix. Sent a replacement and installers refused because they didn’t want to take doors off. Rescheduled and same thing happened. Didn’t even say anything. Just left and then reported we refused it. Incompetency at its finest. Customer service to get resolved has been non-existent. I will never give Best Buy my business and will forever direct people to steer clear. Very disappointing that businesses run like this….does no one have any pride anymore?

This store should be called Worst Buy rather than Best Buy: it shouldn't even sell the worthless and useless Google Pixel 10a, because the microphone on this phone is completely worthless and useless without earbuds. Couldn't buy a phone case here, the salesperson didn't even suggest a glass protector, and the Geek Squad person who supposedly transferred my data was equally sullen and useless: there were still a ton of modifications I had to figure out and to make once I got home. Overall, a ton of money poured down the drain, and I still need to go back to resolve this issue and to pour yet more money down the drain. I thought I had done my research before I purchased, but apparently, I had not done enough, and the employee at Worst Buy was no help at all: all he was was a body handling the transaction. What is the advantage of purchasing in-store if you're basically on your own anyway? You may as well just purchase from Amazon.

Place is trash wouldn't be surprised if all Best Buy are out of business in next few years

I bought a TV from Best Buy June 19 of 2026. That said TV stopped working three weeks later of July 2026. I have been trying to contact Best Buy for a new TV exchange for the last three weeks and you can’t make a return at Best Buy unless you have a warranty or a membership because their return policy is only two weeks unless you have either of those things which is not their best decision because I am now without a TV because they cannot exchange one for me because of said return policy because I did not buy a warranty that they had to sell me for a TV that should’ve worked and now I am out of $400 and I have no TV because they will not exchange it nor return it they want me to go through Samsung to fix it. Why is that the buyers problem that is your distributor that should not be my issue if your distributor is sending you a faulty TV you should not make it your customer’s problem. I will never buy anything from this Best Buy ever again nor any other Best Buy because they suck and their customer service line and their customer service is the worst I have ever experienced In my 25 years on this planet do not buy anything from the Best Buy on Randall in Geneva Illinois. They are horrible and their customer service sucks. They will not fix my issue. I have been trying to get them to fix my issue and I keep getting hung up on.