Frequently Asked Questions About Best Buy Randall Road
How do I check product availability at the Randall Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Randall Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Randall Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Randall Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1683 reviews)
Steve
January 22, 2026
2 out of 5
Store is good. Don't sign up for the credit card. They charge you for Plus without authorization, hoping you don't see it on your bill. Dishonest corporation. Watch out for that!
Mayra B
January 20, 2026
1 out of 5
De verdad que mal servicio todos los trabajadores dando vueltas por media hora nadie pregunta por si necesitan ayuda 😡😡😡😡😡fue muy frustrante
Kit T
January 20, 2026
5 out of 5
Best Buy is one of the last few retail gems. When I arrived to pickup an online order, the store was quite dead. I hope they're able to adapt to changing times. Open box items apparently dont offer delivery. I have good memories and usually good experiences with BB. I drove 50 minutes to this particular location for the open box deal.
I've been a Plus Member for a years and will continue to support the service for now. But the membership has declined in value over the years.
Amy P
January 20, 2026
5 out of 5
Fast and friendly. Ordered online 1 hour before,then walked in and picked item up. Perfect.