Best Buy Randall Road

I used to love visiting Best Buy for my tech. The staff was friendly and helpful while the prices were some of the best anywhere with a great selection. Fast forward to now and the reverse is true. The store is barren with extremely limited selection and when you can finally find a staff member, they're usually found visiting with another employee ignoring customers. I will say at least the staff at the front checkouts and the online pickup desk are friendly and efficient. I only go here now when it's the only store that has what I'm looking for.

Helpful staff and excellent customer service. In-store pickup of online orders is super handy!

Non-attentive, long wait for basic questions, on multiple occasions, with nobody else waiting, service times for help ranged fron 10 to 30 minutes. First time was the longest, about 30 minutes, subsequent visits took less, 5 to 10 minutes, but always had to wait. Horrible experience. 2 month old, 1,800.00 refrigerator not working, and because I didn't buy the service contract, no, (ZERO) store support available, even though the problem was caused by incorrect installation, which I paid for. Worse appliance purchasing experience EVER! And I'm over 60, so this isn't my first go around.

staff are shady & incompetent. Unable to give direct answers on terms of pricing and make it incredibly difficult to buy something. Best buy is on a streak of 2 bad interactions. I have no intent of returning to this franchise ever again.