Best Buy Randall Road

Just buy straight from a manufacturer or go on Newegg or Amazon or something because Best Buy is no longer worth visiting. They just gave me online a price of $141 for my trade in. When I visited the store to turn it in, they lowered that number to $104 dollars, because what they describe online as fair condition is not apparently the same criteria they use in person. That's at this point with the company a given pullback on their end that will happen no matter what they do. The manager came by and approved that price, and I accepted. Then they went forwards with the return, and found that despite the fact that I punched my model number in online and it told me I qualify for the promotion, I no longer qualify for the promotion and that must've been a mistake. Now, my trade in is worth a measly $54, two third less than originally quoted. I get the discrepancy between online and in person, it's annoying, and it's $37 out of my pocket, but whatever. It's the fact that you pull up a manger who CONFIRMS the price at $104, and then after I agree to it, you pull up another manger who lowers it again to $54. If that's the hill you want to die on, so be it, I won't be back, and someone else can use this 3 year old laptop more than Best Buy's Geek Squad.

Best Buy put me through an unnecessary ordeal with this purchase. I ordered a dryer on November 25 specifically because they advertised delivery for November 28. Without warning, they moved my appointment to November 29, which forced me to reorganize an entire day of responsibilities that I had already planned around this delivery. Their website says the delivery team will bring the appliance to the chosen room, unbox it, inspect it, and remove all packaging. I paid $39.99 for that service. Instead, the driver dropped the dryer in my garage and left. No unboxing, no placement, no packaging removal. Nothing they promise. Customer service became an even bigger burden. I called more than a dozen times and the automated system kept telling me to call back after 8 a.m., even though it was already after 8am. I chatted twice via online chat support, I called the store, called the 888#...Every person said it was “escalated” and someone would call Monday. Monday doesn’t help when the dryer is sitting in my garage and I needed it installed. This entire ordeal was avoidable if Best Buy had followed their own policies. DO NOT PURCHASE APPLIANCES FROM THEM! SAVE YOURSELF THE HEADACHE

Did not go there

I had a horrible experience. I waited in line for a trading card release today; when it was my turn, I asked if they had a specific item available. My cashier did a brief check of his station to confirm there was none. Two minutes later, a girl walked out with the item I wanted; it had been placed in another register's area. When I asked the front employee about it, he was willing to ask if something could be done. The manager was brought into the equation--and the manager sends the employee (who himself admitted he knew nothing about the cards) to find them. Ofc, nothing was found and all I got from the manager is an: "All we can do is apologize." No. You can do better. Go back to a single register with consolidated product so you know what you have available. Or use two registers side by side with the product between them. It's not hard to fix logistics; it's very hard to fix upset customers. Also, people don't care as much about spending time in line if it means clarity.