Best Buy Randall Road

No service. Zero help. I’m standing at counter to pay for 5 minutes. No one here. Horrible. Employees see me waiting but no one cares. This is why everyone shops at Amazon. If Yenga was here, I’d ask for him.

Good customer service and selection.

ONE STAR IS TOO GENEROUS. We ended up with Carrera Deliveries because Best Buy selected them as the contractor for our washer installation. We trusted Best Buy to send qualified professionals. Instead, we received an improperly installed washer that caused water to pour into our laundry room and basement, damaging our home and personal belongings. Water was also getting dangerously close to electrical areas, creating a serious safety concern. When we contacted Carrera Deliveries about the damage, the owner refused to take responsibility, called us liars, and dismissed the photographic evidence we provided because we did not have a video recording. During an active flood, our priority was protecting our home, belongings, and safety, not recording video. The lack of video does not change the fact that the damage occurred. The installation was unacceptable, but the owner's arrogant, dismissive, and insulting response made the situation even worse. Customers deserve accountability when a company's work causes property damage. What is equally frustrating is that Best Buy has been giving us the runaround. We have called multiple times, spoken with multiple agents, and had claims submitted, yet nothing has been resolved. According to Best Buy's own policy, because Carrera Deliveries was hired as a third-party contractor as part of our purchase, Best Buy is responsible for the quality of service provided and for addressing issues resulting from that service. We are seeking immediate resolution, including fair compensation for the property damage and belongings damaged as a result of this installation. We should not have to repeatedly chase updates while our claim goes nowhere. We are left with water damage, cleanup costs, damaged property, and complete disrespect from both the contractor and the claims process. I would never hire Carrera Deliveries again, would never recommend them, and sincerely hope Best Buy reevaluates its relationship with this company.

Geek squad has no idea what there doing when it comes to newly released apple products and repairs. Complete waste of time coming here.