Bernie O
September 02, 2024
Went in to upgrade my daughter’s car stereo. Spoke with Francesco, who helped me out. I told him what I was looking for and he was very helpful. Chose a new head unit and we went through all the needed parts and got them ordered and selected a date for installation. Very helpful willing to listen wasn’t trying to over sell me anything. Great service.
Prob the only good thing about this location is Geek Squad, because they are proficient. Otherwise, employees don't know what they're doing.. either badly trained or just don't care about doing a good job. Will not visit again.
Response from Best Buy
August 28, 2024
Hello, Emsad,
Thank you for reaching out to us here, and for taking the time to share your experience here with us. We understand how important excellent customer service can be, and would like to take a closer look into this with you to address any concerns you may have!
To continue, please contact us on Facebook: @BestBuy (http://facebook.com/BestBuy), Twitter/X: @BestBuySuport (http://twitter.com/BestBuySupport), or Instagram: @BestBuy (http://instagram.com/bestbuy) for further support. For quick assistance, please include your full name, email, phone number, and this review in your message.
Thank you,
^Brandon
Alexandra D
August 25, 2024
Cameron is the best in the Geek Squad department! The screen on my Apple Watch cracked because I dropped it on the cement just three days after buying it, and instead of having to drive all the way out to Naperville to have the screen fixed, Cameron guided me through the whole process with such ease on getting a new watch without any hassle! He’s extremely intelligent and good at his job and knows what he’s doing. Couldn’t be happier! He made everything so easy and I’m just so glad a guy with his smarts works here! Thank you Cameron!
2 things I wanted to buy were out of stock.
Response from Best Buy
August 23, 2024
Hello, Dawn,
Thanks for taking the time out of your day to write a review. We really appreciate your feedback. We know it's disappointing not to find what you're looking for when you come in. We'd like to hear more about your experience and see how we can help. To reach out, send us a private message on social media with your name, phone number, and email. Please mention Google Review 64107228 in your message.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Warm Regards,
^Meghan