Best Buy Randall Road

I used to love visiting Best Buy for my tech. The staff was friendly and helpful while the prices were some of the best anywhere with a great selection. Fast forward to now and the reverse is true. The store is barren with extremely limited selection and when you can finally find a staff member, they're usually found visiting with another employee ignoring customers. I will say at least the staff at the front checkouts and the online pickup desk are friendly and efficient. I only go here now when it's the only store that has what I'm looking for.

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

Helpful staff and excellent customer service. In-store pickup of online orders is super handy!

Non-attentive, long wait for basic questions, on multiple occasions, with nobody else waiting, service times for help ranged fron 10 to 30 minutes. First time was the longest, about 30 minutes, subsequent visits took less, 5 to 10 minutes, but always had to wait. Horrible experience. 2 month old, 1,800.00 refrigerator not working, and because I didn't buy the service contract, no, (ZERO) store support available, even though the problem was caused by incorrect installation, which I paid for. Worse appliance purchasing experience EVER! And I'm over 60, so this isn't my first go around.