Frequently Asked Questions About Best Buy Randall Road
How do I check product availability at the Randall Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Randall Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Randall Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Randall Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1688 reviews)
Melody F
February 10, 2026
3 out of 5
Best buy used to be mu go to place for info and support on all things electronic. Now its just another mediocre box store with over priced products. Very nice staff but totally lacking product knowledge.
kyla c
February 07, 2026
1 out of 5
Very Disappointed. Intended to spend $500 today for new speakers and not one employee acknowledged us. I used to be a Best Buy employee from 2003 to start and customer service is always #1 priority. 2 employees looked at us eye contact NEVERA asked did we need anything...normally I would say is skin color an issue..but lets not go that path. Let's see why being there for 20min did no one speak to us...horrible horrible location and lost a whole sale because you couldn't simply say hello & welcome
D R
February 06, 2026
1 out of 5
Please add more help in the auto tech department. You won’t have the best customer service when one guy is frustrated at work and won’t help customers. It takes one minute to walk to a customer & not have an employee bring my phone to you . Maria at front entrance was great and the young man who took me to the auto tech department. He did his best to help as well but his co worker wasn’t being cooperative with him either, I couldn’t get your name but thank you.