Best Buy Gurnee

Purchased a Alexa. The link that’s provided to download your contacts did not work. I called this store and was on hold for an hour. I decided to go to the store in person. I first entered the geek squad line and was towed they don’t assist with this device nor do they have internet in the store. I then spoke to the store manager, who was on duty around 615 when I arrive she told me that I needed to contact Alexa. Needless to say I returned the item so Best Buy if you’re losing business is because of the staff they were useless and I will never return to the store again because your employees act as if they’re just there for a paycheck and not to assist the customers horrible customer service and the manager definitely needs to be replaced because she is no assistance at all.,

Always good service

I purchased a monitor at the Gurnee BestBuy 5 days ago, decided it was not a good fit. I went to return it today, was told that they were not accepting returns this weekend. I asked for a manager, a black male named Dave came over, wreaking of cigarettes, re-stated that they weren't doing returns. I told him there was no signage stating no returns, he stated it was on the BestBuy website (it was not). I called Corporate, they couldn't understand why they refused a return either. I returned it at another BB store with no issues. I will NEVER do business with Gurnee BB again. Your customer service sucks.

Went in to buy a TV and the guys there were very helpful made some suggestions asked the right questions I didn't feel like I was being pressured more that they made sure I wasn't missing anything