Best Buy Gurnee

I went to pick up my Samsung Ark 2, the representative name was Holly or Polly (I don't remember) but she is an old lady. I asked her if the item was not that heavy for one person, if not so I could come back later with someone. She told me to follow her and someone asked her if she needed help, she said no. When we got to the item, she told there it is. I said "oh yeah it is huge, I will need help" she didn't say anything. I was hoping to get offered help bringing the item to the car and more if the other man asked if she needed help. Then I told her I would come back later for it with my brother, she didn't say anything and just walked away. Not even a goodbye or anything. Her customer service skills are horrible. If she doesn't wanna work in that department then just quit.

Great blac friday deals but walmart beat tou by 20% on refrigerators.

Last week I went to buy a new phone. Around 7:00 at night I went in their Vernon Hills location and after waiting around for a while I asked an employee for some help. They claimed they were "on a phone call". I waited around for about ten minutes and decided to leave. Gurnee is close, so I drive up that way. What happens up there? Nobody but the security following me and gossiping with other employees. I'm autistic, not a thief. Super uncomfortable, so I leave that store. When I call the Vernon Hills store or Gurnee it's a call center, in southeast asia. Hmm, that employee straight up lied about the call.... I write review number one, they ask me to contact them on social media. They contact me Friday while I'm at work. Here it is end of the day Tuesday, no word at all from their representative "Brandon" on Facebook. Absolutely uncalled for and ridiculous.

Great place, great people, excellent management especially K. C.