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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2749 reviews)
Moonshine
October 22, 2025
1 out of 5
Bought an “unlocked” iPhone 16+ which when we tried to set it up, was locked. We brought it back to geek squad(who didn’t understand what was going on with the phone) and they gave us a new one, for that one to also be locked. Not to mention the guy entered the first IMEI number wrong into the system so we had a hard time returning it and then tried to charge us for returning the phone when it is not unlocked as advertised. We had to spend over $40 because they didn’t have enough cash in the registers to return it and get our money back. So lost the money anyways. We will now be taking our business elsewhere. Should’ve looked at the reviews before we bought from there. Seems the only good reviews are fake.
Response from Best Buy
October 22, 2025
Hello, Moonshine,
Thank you for sharing your feedback regarding your experience during your visit. We try to pride ourselves in ensuring we provide great customer service, and we’d like to get this reviewed further for you.
Please write us through our social media channels on Instagram (https://bby.me/35cj8t), X/Twitter (https://bby.me/byf87b) or Facebook (https://bby.me/o12bll) with the full details of your situation. Also add Google Review 59031. We look forward to hearing from you.
Art K
October 20, 2025
5 out of 5
Customer service was excellent
Basil I
October 20, 2025
5 out of 5
All the people working here are so helpful. Dave went above and beyond to help me out. Making this my go-to Best Buy location.
Lloyd O
October 19, 2025
5 out of 5
Best Buy was a pleasant experience. They staff member that assisted me was great and eager to help me locate the right tablet. Great experience and great store.