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Frequently Asked Questions About Best Buy Gurnee

How do I check product availability at the Gurnee Best Buy?
How do I check my order status?
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gurnee stores’ holiday hours?

Recent Reviews

4.2
(2686 reviews)
J K
June 15, 2025
4 out of 5
Super attentive
Mike C
June 07, 2025
5 out of 5
The employees were friendly and offered help without being pushy and aggressive. They did not have what I was looking for but found it at another store 14 miles away for me.
Phil B
June 03, 2025
1 out of 5
Bought what was supposed to be a new HP laptop over the weekend. It arrived today in a damaged box, obviously previously opened. Checked on laptop itself. It had smudges on the outside. Returned to store for refund. Will never shop Best Buy again. They used to be trustworthy.
patrick o
May 31, 2025
5 out of 5
Great service!

About Best Buy Gurnee

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