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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2853 reviews)
Maritza M
July 02, 2026
1 out of 5
Worst service ever!! I made an Apple purchase online so I choose this location for a in store pickup. They give me a date first, and then they just changed, it was 5 pm and didn’t hear nothing from the store in my pickup date, I walk in to the store and nobody knows anything I see two guys and one of them says its been a busy day maybe by the end of the day or maybe tomorrow but we don’t know when exactly… but nobody checked nothing and I see two guys in the store! So I decided to cancel my order. Im very disappointed! im not coming back and do not recommend gurnee location!
Donald S
July 01, 2026
1 out of 5
Impossible to talk to a live person when calling the store number. I will be taking my business elsewhere.
Response from Best Buy
July 01, 2026
Donald,
We understand how frustrating this can be and would like to help with your concerns. Please send a private message to one of the links below and reference Google Review 108798.
Facebook (https://bby.me/jU53an)
Twitter/X (https://bby.me/PWOMLl)
Instagram (https://bby.me/qbfdSD Buy)
John S
June 27, 2026
5 out of 5
Very helpful staff. Nice clean store.
Johan H
June 26, 2026
1 out of 5
El servicio en la tienda muy buena, la atención estuvo bien por parte de los vendedores, el problema lo tuve en la instalación de los spikers que compre para mi carro, el chico no sabe nada, me hizo mal la instalación en los Alpine que compre, muy mala instalación, también dañó uno de ellos, al quebrar un conector y en el otro lado ni siquiera colocó la base donde iba el parlante y le dañó el cono o el diafragma, es triste que todo lo que pagué por los spikers y la mano de obra para que los dañarán.