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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2814 reviews)
Susie D
April 04, 2026
5 out of 5
I purchased all new kitchen appliances a few months ago with the extraordinary help of the Gurnee BB sales person, Paul Sereno. It had been a few decades since I'd purchased new appliances so I was starting from scratch with no knowledge of what's available now. Paul never tired of my questions. His knowledge base is the best I've ever experienced. He not only did a home visit to see my kitchen's needs but he also met me a few times in the store. Additionally, he walked me through my BB reward options so that I got the best deal possible. My experience with Paul was a SOLID 5 star experience. Thank you Paul!
EmJae T
April 03, 2026
5 out of 5
Kind,curtious, quick service
Raewyn T
April 01, 2026
5 out of 5
I go to the Geeks and they are amazing .I also bought my computer from there
Diana G
March 30, 2026
5 out of 5
I had hands down the best customer service experience of my life at Best Buy. My husband and I walked in planning to buy the new iPhones. From the moment we got there, everything exceeded expectations.
Kyle was the first to help us, and he was incredibly knowledgeable. He took the time to explain everything in a way that actually made sense and helped us realize that switching to Verizon would be a better fit for us. He didn’t rush us or pressure us—just gave us genuinely helpful information that made the decision easy.
He then connected us with Jarret, and that’s where things went to a whole different level. Jarret was amazing. He knew the answers to every question we had and guided us step-by-step through switching from AT&T to Verizon. Every AT&T store we had gone to before basically brushed us off and told us to call customer service, but Jarret actually took the time to help us through everything in person.
We had some trouble finding our AT&T transfer PINs, and instead of getting frustrated, he stayed patient and helped us figure it out. On top of that, he even brought us waters and candy while we waited—which was such a small gesture but honestly made a big impression.
He made sure we got the best deals possible and made the entire process smooth and stress-free. Between Kyle and Jarret, this was easily the best customer service I’ve ever experienced.
Seriously—give those guys a raise as soon as you can. They deserve it.