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Best Buy Gurnee
6525 Grand Ave
Gurnee, IL 60031
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
More to Explore
Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2581 reviews)
Amanda G
September 05, 2024
5 out of 5
Syzmond was awesome to work with. Very patient with an older woman learning new tech
Travis M
August 31, 2024
1 out of 5
Worst decision of my life! I would think that at the this time and age online pick up orders would be fast. fast like Best Buy lies to you to try to get you to purchase an item “1 hr” pick up is a scam. I spent 3.5k with them and every item stated it would be ready in a hr. To not get a call or email from the company to tell me that now I have to wait to the next day to receive my items when I could of just walked in and purchased it right then and there. Funny they took the money out my bank account though let’s not forget the best part. But while they have my money I have to now wait til the next day for orders that they claimed would be ready in a hr.
Response from Best Buy
September 01, 2024
Hi Travis,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to our team by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64145324 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Robert G
August 23, 2024
5 out of 5
Had what I was looking for MK II Deluxe edition I was in & out , employees were very helpful & professional Thx Best Buy this model cabinet is awesome!
Jeffrey W
August 19, 2024
1 out of 5
Called for a simple question, 19 AI Questions later got placed on hold, drove to the store (still on hold) talked to the person behind the counter (still on hold) got the answer, side note the person I spoke with said they didnt have any calls on hold. Drove home (still on hold) finally hung up after over an hour, never had anyone answer the phone.
Great customer service (in person)
I'll be buying all my tech from newegg. At least they answer the phone.
Response from Best Buy
August 19, 2024
Hi Jeffrey,
Thank you for sharing this review with us here. I'm concerned to hear about this, and understand it would be disappointing if the service you received didn't meet expectations, or you weren't able to get your questions answered over the phone. We'd be happy to discuss this further with you to understand your experience and provide any assistance you may still need. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and this review so we can assist.
Thanks,
^Caleb