Best Buy Gurnee

Today I visited this Best Buy store, and I have to say it was one of the worst customer service experiences I’ve had. I asked an employee about the availability of iPhones in stock. Instead of helping me, his first response was, “It costs $1,000,” in a tone that made me feel as though he assumed I couldn’t afford it. I then asked if he could show me any Open Box iPhones or explain the available options, but he flatly refused to help. I later spoke with a supervisor, who tried to provide a better explanation, but by that point the atmosphere had already become uncomfortable and unwelcoming. The damage had already been done. I will not be returning to this store. Since the Latino community makes up a large part of the population in this area, I would like to offer a few recommendations based on my experience: 1. If you are not fluent in English, consider bringing someone who is. I speak English well enough to communicate, yet I still felt that the language barrier was used against me rather than being handled with patience and professionalism. 2. Be aware that appearances may influence how you are treated. I had just come from work, and the employee looked me up and down before assisting me. It certainly gave me the impression that he judged me based on how I was dressed. 3. Be prepared for slow service and poor product knowledge. The assistance I received was inefficient, and the overall customer experience was disappointing. Best Buy has always been known for customer service, but experiences like this are exactly why customers choose to shop elsewhere. I hope management takes this feedback seriously and invests more in customer service training and treating every customer with respect, regardless of their appearance, language, or background.

Very knowledgeable !!!!!

Great technical service, the best buy team was very helpful by placing my order for me and my item was delivered to me within 5 business days and free shipping. Thank you Best Buy!!!

Went in for a laptop…Kyle was super knowledgeable and helpful. No agenda other than helping the customer. Go here for your next electronics purchase. It was refreshing to see he was supported in his efforts by his manager Phillip.