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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2762 reviews)
Jackie P
November 18, 2025
1 out of 5
No sales ppl to ask about TV. I will order online.
Response from Best Buy
November 18, 2025
Hi, Jackie,
Thank you for taking the time to share this review here, although we are sad to hear you were unable to reach support you needed while shopping for TVs. We would like to get some more information from you, and ensure this feedback is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (https://bby.me/x8vrr2), Twitter/X (https://bby.me/mu1n8b), or Instagram (https://bby.me/n0shgx). Please also include a note stating you are reaching out from a Google review by including this reference number: #71067. We look forward to hearing from you!
Diane H
November 17, 2025
1 out of 5
no help left and went next store.actually looked like employees try to hid instead of assist
Simonetti
November 15, 2025
5 out of 5
Very clean store, all the floor staff and front-end staff are all very friendly and helpful. Best Buy will always be one of our go to places to kill time and window shop, or buy our electronic wants & needs.
Jocelyn E
November 11, 2025
3 out of 5
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