Best Buy Gurnee

I checked on the website and it said that they had multiple of a specific 3d printer filament I was looking for to use in a very urgent project. And I called them to verify just in case and they verified. So I drove 3 hours to the store just to hear that they didn’t have any in stock! And store did absolutely nothing and asked me to leave! I drove over 6 hours back and forth for their mistake!

Make sure you don’t get anything semi heavy here or they will complain before they even get your order (55” TV). Their hourly employees ungrateful thinking they are important in any manner other than to retrieve a product and place it in a vehicle. And then when you take it out to your vehicle yourself because you don’t even want their energy around your kids, they hassle you about the cart you used. BestBuys employees are a prime example and a constant reminder of why ordering online and having it delivered to your door without human interaction is the best and why brick and mortar stores will die.

I just bought Samsung s25 ultra from the gurnee store, just to come home and have the simcard fault in reading. We followed the steps and both simcard and the phone were unlocked. 1300 dollars down the drain until it gets resolved, phone not functional, and the best kicker, is that 7 times I tried to get ahold of best buy to troubleshoot what went wrong I was directed to a third party that wasn't sourced from the store and not even the country itself, but another country telling me when best buy is busy they take their phone calls. If this is 2026 and this is what we accept I am saddened by today's society. Nobody should go through this like this, to talk to an employee, the third party that obviously is in another country was requiring information me as a walk in buyer for the first time didn't have and I could provide the email but am not comfortable handing out any information outside of this country to anyone, idc. Call me unprofessional but that's a shifty way to conduct business to send your callers across the sea while you eagerly take money upon the transaction. What a lucid cunky world we live in. Def last time I'm going there with my money once this is resolved, they made it impossible to talk to customer service manager or a supervisor lol and call me Karen but anyone would get on Karen level if they blew away 1300 plus accessories just for the crap not work.. dangerous world dangerous times I bought this phone around 1pm if any of the best buy managers would like to fact check that, and while we walked out with a smile, now I'm considering getting a pack of smokes and a shot of something strong just to forget being screwed without even a paid date

Not much to say, it's an in and out thing as i buy online and do pickup. Bo issues.