Best Buy Gurnee

Do not get car audio done here, not knowledgeable in there craft whatsoever , and not trained well. Would not not trust with your vehicle! Specifically for sub and amp hookup they turn basic jobs into all day tasks and than half ass it and still do it wrong!

Staff was so great and helpful

Today I visited this Best Buy store, and I have to say it was one of the worst customer service experiences I’ve had. I asked an employee about the availability of iPhones in stock. Instead of helping me, his first response was, “It costs $1,000,” in a tone that made me feel as though he assumed I couldn’t afford it. I then asked if he could show me any Open Box iPhones or explain the available options, but he flatly refused to help. I later spoke with a supervisor, who tried to provide a better explanation, but by that point the atmosphere had already become uncomfortable and unwelcoming. The damage had already been done. I will not be returning to this store. Since the Latino community makes up a large part of the population in this area, I would like to offer a few recommendations based on my experience: 1. If you are not fluent in English, consider bringing someone who is. I speak English well enough to communicate, yet I still felt that the language barrier was used against me rather than being handled with patience and professionalism. 2. Be aware that appearances may influence how you are treated. I had just come from work, and the employee looked me up and down before assisting me. It certainly gave me the impression that he judged me based on how I was dressed. 3. Be prepared for slow service and poor product knowledge. The assistance I received was inefficient, and the overall customer experience was disappointing. Best Buy has always been known for customer service, but experiences like this are exactly why customers choose to shop elsewhere. I hope management takes this feedback seriously and invests more in customer service training and treating every customer with respect, regardless of their appearance, language, or background.

Honestly, save yourself the hassel, drive the extra 15 minutes to go to the vernon hills location. Everyone in this building acts like its an inconvenience for them to have to do their jobs. I approached the desk for some assistance on item availability due to most items being locked away. One guy asked another to help me and they both just stared at each other. Eventually one guy said " i guess I have to then" he proceeded to be the most unhelpful person. Had the nerve to tell me he doesnt know any detailed information about my questions. Told me my item was not in stock nor available to order. I got in my car and was able to order the product. Vernon hills best buy would never! I now have to wait for my item to arrive and see if I purchased correctly, including warranty and insurance. What a waste of time, and overall turned buying a cool product into a crappy experience.