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Best Buy Gurnee

6525 Grand Ave
Gurnee, IL 60031
(847) 406-3914
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Frequently Asked Questions About Best Buy Gurnee

How do I check product availability at the Gurnee Best Buy?
How do I check my order status?
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gurnee stores’ holiday hours?

Recent Reviews

4.2
(2581 reviews)
Amanda G
September 05, 2024
5 out of 5
Syzmond was awesome to work with. Very patient with an older woman learning new tech
Travis M
August 31, 2024
1 out of 5
Worst decision of my life! I would think that at the this time and age online pick up orders would be fast. fast like Best Buy lies to you to try to get you to purchase an item “1 hr” pick up is a scam. I spent 3.5k with them and every item stated it would be ready in a hr. To not get a call or email from the company to tell me that now I have to wait to the next day to receive my items when I could of just walked in and purchased it right then and there. Funny they took the money out my bank account though let’s not forget the best part. But while they have my money I have to now wait til the next day for orders that they claimed would be ready in a hr.
Response from Best Buy
September 01, 2024
Hi Travis, Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention. We would love to address any questions or concerns you may have. Please reach out to our team by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64145324 as reference. We look forward to hearing from you. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian
Robert G
August 23, 2024
5 out of 5
Had what I was looking for MK II Deluxe edition I was in & out , employees were very helpful & professional Thx Best Buy this model cabinet is awesome!
Jeffrey W
August 19, 2024
1 out of 5
Called for a simple question, 19 AI Questions later got placed on hold, drove to the store (still on hold) talked to the person behind the counter (still on hold) got the answer, side note the person I spoke with said they didnt have any calls on hold. Drove home (still on hold) finally hung up after over an hour, never had anyone answer the phone. Great customer service (in person) I'll be buying all my tech from newegg. At least they answer the phone.
Response from Best Buy
August 19, 2024
Hi Jeffrey, Thank you for sharing this review with us here. I'm concerned to hear about this, and understand it would be disappointing if the service you received didn't meet expectations, or you weren't able to get your questions answered over the phone. We'd be happy to discuss this further with you to understand your experience and provide any assistance you may still need. If you'd like to do so, feel free to reach out to us on one of our social media channels. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and this review so we can assist. Thanks, ^Caleb

About Best Buy Gurnee

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