Best Buy Gurnee

After my experience last evening, this store deserves -1 star. I walked around the store for about an hour last evening, mainly in the home appliances department. Your employees were yukking it up huddled at the desk in the small appliance area. Not a one greeted me or asked if I needed assistance. I am in the market for new appliances. So, I decided to pull my credit card out of my wallet and $100 bill and walked the store with it all showing from my quarter zip fleece thinking that would spark some attention and service. NOPE! I went to the check out counter (customer service area) as my last attempt to get help. The skinny greater actually said that if I want assistance I need to return between the hours of 10 am - 6pm. I would like to see your employee handbook on that one! I will be contacting your CEO and Board of Directors over this experience. And, just for the record, I was willing to buy from Best Buy, but will take my business where I can get customer service. I get that the average age of the employees at that time of evening was maybe 26. Maybe you should consider commission sales. Clearly the attitude "it all pays the same" is ruining your bottom line.

Excellent diagnosis and treatment!

Competitive pricing, knowledgeable sales staff.

They messed up my progressive leasing, put me on hold for for 10 minutes while they looked for a "manager". And then hung up never let me speak to anyone else and then continued to ignore all of my calls back. I'd be mad if I was working at best buy too but thats pathetic. Bunch of thieves