Best Buy Gurnee

I physically had to leave the store because the employees made my experience so awful. I was trying to walk in and just look around for a laptop in my price range. I’m not a tech wizard,I don’t care about specs I just wanted to look around and see what they had in peace. Tell me why did I need 3 people crowding me and talking at me all at the same time when I specifically asked that I wanted to look around. All trying to sell me on this urgency to buy now and trying to talk me out of a laptop that I did in fact want. First I have some high schooler asking me about what exactly I’m gonna do with the laptop asking me in depth the amount of apps I’m gonna have, what exactly I’m gonna do with it and what I specifically plan on using it for including any potential software programs.. like dude I don’t know what I’m gonna do in the future and I don’t see how it’s any of your business to keep prying when I gave you a very generic answer, and then you make a face at me like I’m the crazy one because I don’t want to be harassed with 21 questions. Then the dell sales guy comes over and is blowing my head up with all these recommendations completely unannounced and I didn’t even ask for his opinion he just jumped on me essentially and trying to upsell me on laptops I had no interest in. I told him I was just trying to look around and he left me alone for a little bit. He came back with a open box laptop that just didn’t turn on, didn’t come with a charger and by then I was over it. Then a third person comes over talking about “ what’s going on over here” and at this point I’m so overwhelmed by the amount of people just trying to sell me a bunch of bullshit that I left. I don’t need a 3rd person to chime in talking about “ the longer I wait the more expensive it’s gonna be”. Anything I was interested in the store, they talked me out of so I ended up buying nothing. I will be buying online specifically so I can avoid shopping with you people in person. I’ve never felt more harassed and pressured in my life in a Best Buy. Leave people alone. Listen to them when they say they don’t want to be bothered. STOP TAG TEAMING YOUR CUSTOMERS.

Went in to get a professional camera I thought about getting for many years and did some research on. Austin in the camera department gave me a 10 min demonstration on what setting does what and what adjustments to change. He explained how to use it and recommended me with a SIM card. He then explained how to get my photos back fastest. Austin was quick and thorough and I was very impressed. Haven’t been here in a while but I’m glad the staff is helpful as ever. I walked out with my awesome new camera that I was able to set up immediately. Thanks Austin!!

They gave me reconed speakers that have been previously blown that I payed full price for and a wire harness that slides off breaks and worse of all I call them and they take forever to call and won’t help.

Im getting ready to return all the items I purchased. +$1600. I cannot get a hold of someone over the phone. Ai and international customer service can't help me with something so easy... price check