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Best Buy Gurnee
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2628 reviews)
Ben K
January 08, 2025
1 out of 5
Horrible customer service and if you order online ready in an hour get ready to wait a while its gonna be at least 2 hours
Response from Best Buy
January 08, 2025
Hello, Ben,
Thank you for leaving us a review. As a consumer myself, I understand the importance of making sure expectations are set, especially when ordering online for pick up. We do appreciate your feedback and would like to formally document your interaction in our corporate system. If you could please reach out to us via social media, our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://x.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64657348" when reaching out via social media.
Thank you,
^Ruby
carpoi1
January 03, 2025
1 out of 5
I was told online when I pre-ordered that items were available day off if I went to this store which was farther than the one I live by. I ended up going the next day and it was not available for two more days. Ironically, the day it was finally available, was the same day the website told me the phone would be available in the store closest to me. Now, just about a week later, I notice a strange line on my screen, will have to re-purchase
Response from Best Buy
January 04, 2025
Hi there,
Thank you for taking the time to share this review with us, although we hate to hear your pre-order was not available as expected. We would be happy to ensure your experience is formally documented on a Corporate level for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64641213. We look forward to hearing from you!
Regards,
^Katie
Jake Z
January 02, 2025
5 out of 5
The team at the Gurnee location have never disappointed me and have been able to help with any issues I've had. On this particular visit, my gaming desktop had completely bricked and with it being the holidays, I wasn't exactly able to afford parts and repairs. Geek Squad helped me with what they could, but with it being such short notice, weren't able to accommodate. This was due to my impatience and need for a fix that same day a couple of hours before close, not because of the associates.
However, I was able to get second opinions from 3 retail associates who helped me diagnose my issues and offer different avenues to solve them. Thankfully, they were able to find me an affordable gaming PC that was comparable to the one I had brought in.
Gabriel C
December 30, 2024
5 out of 5
Todo muy bien