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Frequently Asked Questions About Best Buy Gurnee

How do I check product availability at the Gurnee Best Buy?
How do I check my order status?
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gurnee stores’ holiday hours?

Recent Reviews

4.2
(2732 reviews)
Robert B
September 07, 2025
1 out of 5
haven't been to best buy in two years. went in to by small 24 tv instead of just using amazon , none on sales floor, plenty in overhead, had to wait for them to get stock down, then went to check out, received a 5$ reward so went to use it. nope, expired 3 days ago. asked to speak to manager...nope...he is busy. nope not returning....should have just ordered from amazon...frustration free
Response from Best Buy
September 08, 2025
Good morning, We appreciate you giving us a chance for your recent TV purchase, though it sounds like this could have gone better. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/lscylv), Twitter/X (https://bby.me/a5lhgr), or Instagram (https://bby.me/bnvg9r), and mention your "Google review #40867", we'd be happy to look into this with you.
Ciara F
September 06, 2025
5 out of 5
I Found everything I was looking for with the help of a very exceptional associate LOU! He helped me found the best deal for my laptop, he took his time to sit and explain all the features my laptop came with, what I'd need to do my particular job and helped me sign up for the most beneficial warranty on my electronics all while making us laugh props to LOU! I love that I wasn't pressured into a sale!
Jason W
September 04, 2025
1 out of 5
Horrible customer service
Response from Best Buy
September 04, 2025
Hi, Jason, Getting bad service in a store can really change how you feel about a retailer. We'd like to hear more about your experience. Please send a private message on social media and include Google Review number 39420 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Jacki L
August 28, 2025
5 out of 5
Helpful staff, directed us to correct place.

About Best Buy Gurnee

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