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Frequently Asked Questions About Best Buy Gurnee

How do I check product availability at the Gurnee Best Buy?
How do I check my order status?
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gurnee stores’ holiday hours?

Recent Reviews

4.2
(2749 reviews)
Moonshine
October 22, 2025
1 out of 5
Bought an “unlocked” iPhone 16+ which when we tried to set it up, was locked. We brought it back to geek squad(who didn’t understand what was going on with the phone) and they gave us a new one, for that one to also be locked. Not to mention the guy entered the first IMEI number wrong into the system so we had a hard time returning it and then tried to charge us for returning the phone when it is not unlocked as advertised. We had to spend over $40 because they didn’t have enough cash in the registers to return it and get our money back. So lost the money anyways. We will now be taking our business elsewhere. Should’ve looked at the reviews before we bought from there. Seems the only good reviews are fake.
Response from Best Buy
October 22, 2025
Hello, Moonshine, Thank you for sharing your feedback regarding your experience during your visit. We try to pride ourselves in ensuring we provide great customer service, and we’d like to get this reviewed further for you. Please write us through our social media channels on Instagram (https://bby.me/35cj8t), X/Twitter (https://bby.me/byf87b) or Facebook (https://bby.me/o12bll) with the full details of your situation. Also add Google Review 59031. We look forward to hearing from you.
Art K
October 20, 2025
5 out of 5
Customer service was excellent
Basil I
October 20, 2025
5 out of 5
All the people working here are so helpful. Dave went above and beyond to help me out. Making this my go-to Best Buy location.
Lloyd O
October 19, 2025
5 out of 5
Best Buy was a pleasant experience. They staff member that assisted me was great and eager to help me locate the right tablet. Great experience and great store.

About Best Buy Gurnee

bestbuy.com