Best Buy Gurnee

The gentleman who greeted me sounded like an unhappy forced robot. He did guide me after my uneducated explanation of what I sought. "My van is old, it won't hang out with any of today's techs stuff". Followed by terms such as "doohicky", "pointy thingy" and "cord with a flat circle on one end", and a rectangular metal thing end on the other." I was overlooked from then on and had to call someone on my phone for help. My purchases were over $150, and half have to be returned. There was a sea of employees present, compared to customers. Store was clean. Lots of empty places on shelves throughout the store. Oh! One guy did ask if I found everything but turned from me midway through my answer and did not attempt to assist me when I clumsily dropped two of the seven boxes I was carrying. Won't bother going to that location to return items. I'll try my luck at another hoping more shelves are stocked. The cashier was nice. Put together. Needed to speak up and look at the customer more.

I’ve had three separate appointments with Best Buy’s so-called Geek Squad—each one a complete waste of time. After hours of driving back and forth and spending even more time on the phone, I was finally told that an afternoon appointment I had scheduled couldn’t actually be fulfilled at any time that afternoon. So what’s the point of scheduling if they can’t honor it? This service is unreliable at best, and useless when you actually need support. When you buy the latest and greatest tech, things can (and will) go wrong. Unfortunately, Geek Squad won’t be there when it matters most. Avoid the hassle. Avoid the broken promises. Avoid Geek Squad. Avoid this location at all costs.

They are very rude at the BestBuy. I didn't know it was a culture to be rude to customers. I even requested for the manager/supervisor by name Danny and he was worse than the rude staff. I told him i would leave a negative review and he said ''fine''. This is the 2nd time in 2 weeks I've had to take my business to target instead. I was waiting in line at the checkout to be served and the lady attending to customers just walked away. They will be out of business very soon.

Got a GoPro mount lovely bear buy