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Frequently Asked Questions About Best Buy Gurnee

How do I check product availability at the Gurnee Best Buy?
How do I check my order status?
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gurnee stores’ holiday hours?

Recent Reviews

4.2
(2828 reviews)
Brianne G
May 06, 2026
5 out of 5
I would like to express sincere gratitude to Nahum in the auto department for taking the time to explain the pros, cons and capabilities of different security systems, fit me into a tight schedule asap, and ensure I was satisfied with the end result. I had a much worse experience at another auto installer and would absolutely choose to go back to Nahum for future vehicle upgrades.
Ira D
May 04, 2026
1 out of 5
The worst Best Buy location I have ever been. The description on webside says one information, and in fact you got fraud with different box content. When I call them to solve the issue, they promise to call back and NEVER CALL BACK. DISAPPOINTED. WILL NEVER BE BACK TO THIS LOCATION
Response from Best Buy
May 04, 2026
Hi Ira, Thank you for your review. We can understand your frustration with having received the incorrect item. We are happy to assist however we can. Feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/qSeJVP) - Twitter/X (https://bby.me/BS4anX) - Instagram (https://bby.me/bjTblF) When reaching out, please reference your Google Review 148806.
David L
May 02, 2026
1 out of 5
I wouldn't let my my worst enemy step foot in this store ever again! Nothing like walking in a store looking for an apple watch for my wife , and getting bombarded by an incompetent Verizon poaching vulcher that couldn't undo a wrong ship to address attempted purchase for a no inventory available at store Samsung phone!...Basically the rep saw my flip Samsung on me and went for the moon! Then he couldn't correct his stupid mistake at the store level! Lets just say it took over 10 calls between Bestbuy and Verizon, and hrs of my time to undo the reps ghosting tactic on my current Tmobile phone line! "Why buy the Apple watch directly from Bestbuy when you can have an Apple watch for free with Verizon service"? says the snake Verizon/Best Buy employee! There is not enough words in the english dictionary to explain why Best Buy knows all about the bait and switch sell against their own displayed inventory approach!.... Word of advice! Don't ever fall prey to their unethical tactics by their Verizon employees that work as a third party arrangement there.! Bestbuy allows this behavior because the contract locking deals are their bread and butter sales! They know this poaching behavior happens daily under their roof and turn a blind eye to it! Google ghosting line tactic and you'll thank me bigtime later! Please spread the word for everyone's sake. Finally, don't even try calling the physical store directly unless you like robotic only conversations that land you nowhere!
Response from Best Buy
May 02, 2026
Hi David, Thank you for your review. It's challenging when the level of service provided doesn't meet your expectations. That's never the experience we want for our customers. To formally document the feedback you've shared, and address any questions or concerns you may have, feel free to connect with us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 148006 in your detailed message.
Carlos C
April 29, 2026
4 out of 5
Todo bien puesto. Bien dividido. Personal para ayudar. Pero faltan algunos itens. No tiene todo como antes pero es la mejor tiende de electronicos.

About Best Buy Gurnee

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