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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2763 reviews)
Aj O
February 22, 2026
1 out of 5
Make sure you don’t get anything semi heavy here or they will complain before they even get your order (55” TV). Their hourly employees ungrateful thinking they are important in any manner other than to retrieve a product and place it in a vehicle.
And then when you take it out to your vehicle yourself because you don’t even want their energy around your kids, they hassle you about the cart you used.
BestBuys employees are a prime example and a constant reminder of why ordering online and having it delivered to your door without human interaction is the best and why brick and mortar stores will die.
Response from Best Buy
February 22, 2026
Hello Aj,
We’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented because we can see out this experience with your large purchase could be upsetting. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #120617 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/w5k314)
• Twitter/X (https://bby.me/dx31yd)
• Instagram (https://bby.me/dxayua)
Amassiel
February 04, 2026
5 out of 5
Not much to say, it's an in and out thing as i buy online and do pickup. Bo issues.
C J
January 27, 2026
1 out of 5
Literally just went to do an exchange at this store and got stereotyped by the manager up front on my way to the register...had a receipt and all and he couldn't take his eyes off me...I won't spend another dollar at this store ever again...
Mark C
January 25, 2026
5 out of 5
Had a good experience with Vanessa, our sales person. She was knowledgeable about the refrigerators we were looking at. She went back to check to see if there were any other brands that fit our parameters and answered all of our questions.