Best Buy Gurnee

Around 6:00 today, I realized my Google Pixel 6 was splitting on the corner, strongly suggesting that the battery had begun pillowing. My phone now had a chance to burst into flames. I attempted to call this location to ask what the best path forward was, and when I told the AI receptionist that my Google Pixel's battery was pillowing, it told me to bring it in to a store. So I brought it in (wrapped in a fire blanket) to this Gurnee location, explaining that my Google Pixel 6 had a pillowing battery and I wanted it removed safely. The Geek Squad receptionist said she understood, and explained that their services were by appointment only. So I did as directed, I took an appointment time for 7:40. For my Google Pixel 6's dangerously pillowing phone battery. When I arrived at 7:40, I was promptly told that Geek Squad does not service Google Pixel phones AT ALL. Mind you, I had told the person who set up the appointment exactly what service I needed on exactly what device! The receptionist even double checked with me EXACTLY what kind of phone I had that needed servicing, and mentioned nothing about this "Inability to service Google Pixel phones" at the time! Which means 45 minutes of my life was spent carting a time bomb back and forth from a location when, if I had been told no from the start, I could have tried to get help elsewhere before every other repair shop in the area had closed!! A complete waste of my time, and my phone still is at risk of exploding. I will not be seeking help from this location nor be purchasing anything from them in the future.

I would like to express sincere gratitude to Nahum in the auto department for taking the time to explain the pros, cons and capabilities of different security systems, fit me into a tight schedule asap, and ensure I was satisfied with the end result. I had a much worse experience at another auto installer and would absolutely choose to go back to Nahum for future vehicle upgrades.

The worst Best Buy location I have ever been. The description on webside says one information, and in fact you got fraud with different box content. When I call them to solve the issue, they promise to call back and NEVER CALL BACK. DISAPPOINTED. WILL NEVER BE BACK TO THIS LOCATION

I wouldn't let my my worst enemy step foot in this store ever again! Nothing like walking in a store looking for an apple watch for my wife , and getting bombarded by an incompetent Verizon poaching vulcher that couldn't undo a wrong ship to address attempted purchase for a no inventory available at store Samsung phone!...Basically the rep saw my flip Samsung on me and went for the moon! Then he couldn't correct his stupid mistake at the store level! Lets just say it took over 10 calls between Bestbuy and Verizon, and hrs of my time to undo the reps ghosting tactic on my current Tmobile phone line! "Why buy the Apple watch directly from Bestbuy when you can have an Apple watch for free with Verizon service"? says the snake Verizon/Best Buy employee! There is not enough words in the english dictionary to explain why Best Buy knows all about the bait and switch sell against their own displayed inventory approach!.... Word of advice! Don't ever fall prey to their unethical tactics by their Verizon employees that work as a third party arrangement there.! Bestbuy allows this behavior because the contract locking deals are their bread and butter sales! They know this poaching behavior happens daily under their roof and turn a blind eye to it! Google ghosting line tactic and you'll thank me bigtime later! Please spread the word for everyone's sake. Finally, don't even try calling the physical store directly unless you like robotic only conversations that land you nowhere!