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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2894 reviews)
Steven P
October 27, 2026
1 out of 5
I ordered my mom a laptop. The same day it arrived we got a fake geek squad email. I doubt this was an unlucky coincidence. Someone somehow knew the package was being delivered and knew to target my mom's email that specific day. This is a legitimate concern. We went into this location to voice our concerns and the manager wrote us off, claiming Best Buy has never had a data breach, saying there way no way it was their fault. They had a data breach in 2018; We were lied to. Somehow some way, the scammers knew, and she did not care in the slightest. She had a tone, acted like we were stupid, tried to shift any blame to third party sellers/credit card companies, and had no desire to even document anything or express any sympathy or concern. That is not how you talk to a customer. We expressed frustration. Instead of apologizing, she escalated and became aggressive. She followed us all the way to the exit yelling at us with very unprofessional language. Again, it's common sense to treat customers with respect. My mom's bank account, Amazon account, etc. could have been compromised, and she did not care and was annoyed with our presence. Extremely unprofessional. This woman does not deserve to be employed after the way she acted, and should not be in the customer service industry. I've never been treated this way by a company. Best Buy will never get my business again. On top of that, there is no way to contact a real person from the company that gives a damn about this. This company just wants your money and does not care about individuals.
Response from Best Buy
October 28, 2026
Hi, Steven,
We appreciate you taking the time to reach out here to share this experience. We pride ourselves on being an open and welcoming environment, and are saddened to hear that was not the case for your recent in-store visit. We would like to connect with you to get some additional details in order to ensure your feedback is passed along to the appropriate teams.
To get started, please send us a message on Facebook ( https://bby.me/V3n0VE), Twitter/X ( https://bby.me/yJDUG9), or Instagram ( https://bby.me/EuXV74). Please also include a note stating you are reaching out from a Google review by including this reference number: 244521. We look forward to hearing from you!
Armando M
October 25, 2026
1 out of 5
These companies need to get rid of all this ai stuff, let me just call and talk a a human smh
Response from Best Buy
October 26, 2026
Hi, Armando,
Thank you for taking the time to reach out here to share this review. We hate to hear you were unable to reach the support you needed by phone, and would be happy to connect with you to see how we can help.
To get started, please send us a message on Facebook ( https://bby.me/JGwN0r), Twitter/X ( https://bby.me/czi1vj), or Instagram ( https://bby.me/Fv3OOL). Please also include a note stating you are reaching out from a Google review by including this reference number: 243635. We look forward to hearing from you!
Kristy M
October 24, 2026
1 out of 5
Was im the store for 45 mins and noone asked me if I needed help. Alot if employees walking around not doing anything. I walked out.
Deirdre P
October 20, 2026
5 out of 5
I had an exceptional experience with my Best Buy sales representative Amaris today, 10/20/26. Her efforts with assisting me purchasing a laptop were far and beyond what’s expected from good customer service. I truly appreciate everything she did to help me get set up to use my laptop. Thank you and I hope Best Buy recognizes what an exceptional employee they have in you.