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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Gurnee
How do I check product availability at the Gurnee Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gurnee Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gurnee stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gurnee Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2663 reviews)
Abhik S
April 12, 2025
5 out of 5
Geek squad guys are awesome ...
David F
April 12, 2025
2 out of 5
Wanted to purchase a Pixel watch 3, was there about 10 days ago and it was on sale. I wanted to wait to purchase it, asked a salesperson how long will it be on sale. He replied saying that he thought it would be on sale for another two weeks. Went in to get it and the sale was over. Guess I will just have to wait until it goes on sale again. When it does I will just get it online.
Response from Best Buy
April 13, 2025
Good Morning, David,
We certainly understand how you are feeling after missing out on purchasing a new smartwatch during an ongoing sale. We would be happy to connect with you and review this situation with you in depth. Please feel free to send our team a private message through social media so we can connect you with a specialist. Make sure you include your full name, phone number, email address, and Google review in your message: #65036567.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Ana S
April 03, 2025
5 out of 5
Very friendly staff but store is confusing
toni l
April 02, 2025
5 out of 5
Pro-Friendly sales person William. Helpful chosing the stove best suited to our needs and what we wanted to spend.
Con- we could not phone our local Best Buy when we had a question for William. All calls go through 1 central system which is very impersonal. Awful and frustrating system