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Services Offered
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Frequently Asked Questions About Best Buy Homewood
How do I check product availability at the Homewood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Homewood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Homewood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Homewood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2791 reviews)
Charla L
January 29, 2026
1 out of 5
A complete waste of time. I'm surprised they are still up and running. No knowledge of the products being sold and can careless if you purchase anything or not. Came to get a case for my MacBook that I purchased from best buy had to look for help, the help that did come was no help at all.
Response from Best Buy
January 29, 2026
Hello, Charla.
Thank you for taking the time to write your review. This experience does not align with the kind of support we strive to provide. Feeling ignored or overlooked can be frustrating. We would like the opportunity to follow up and make sure this gets documented here in our system.
Feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/xvb00d)
- Twitter/X (https://bby.me/r87nap)
- Instagram (https://bby.me/3ddh2r)
When reaching out, please reference your Google Review 110511.
A K
January 26, 2026
1 out of 5
Extreme LACK OF CUSTOMER SERVICE...... I definitely miss Circuit City
Kevin S
January 24, 2026
5 out of 5
Excellent Best Buy location. Helpful staff.
Amiri was our associate, and he took his time and helped us find the right laptop, she gave us very wise advice.
Denzel A
January 18, 2026
5 out of 5
Great customer service