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Frequently Asked Questions About Best Buy Homewood
How do I check product availability at the Homewood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Homewood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Homewood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Homewood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2776 reviews)
Sam W
December 19, 2025
1 out of 5
I ordered an item online and had it delivered to my home. My item never arrived. The carrier fully acknowledged that they lost the package in their messages to me. I called Best Buy 4 times to report this. The associate hung up on two my calls out of the four calls and did not call me back. It is very challenging to get someone on the phone, which makes it more frustrating. The return process takes 10 days to refund me IF approved. This is concerning due to this being the holiday season and my funds are tied up in a large return for a lost item. No one seems to care when I call. The carrier admitted in writing that the package was lost. I also filed a police report, since this was a repeat issue from this carrier when I called to fill with PD. Will I order from Best Buy again? Most likely not, unless my full purchase amount is returned timely and hassle free.
Later in the evening, I ordered my item from another box store. They immediately delivered it with zero issues. As a warning, read about how Best Buy handles returns when their shipping company of choice is dishonest. From what I have read, they do not back their customers.
Response from Best Buy
December 20, 2025
Sam,
We can imagine the frustration that you feel regarding your order and would like to document this on a corporate level. To do so, please send a private message to one of the links below. When doing so, please state that you are replying to Google Review 91625.
Facebook (https://bby.me/hyaxk6),
Twitter/X (https://bby.me/1grdf0)
Instagram (https://bby.me/o94wbx Buy)
M D
December 18, 2025
4 out of 5
Ordered on line and picked up purchase. Had to reorder item that wasn't in stock.
Samuel J
December 17, 2025
4 out of 5
Helpful
Moe M
December 16, 2025
3 out of 5
Lack of customer communication
Response from Best Buy
December 16, 2025
Hey there, Moe,
We would love to follow up with you on this and hear more about your experience. Please send us a private message on Facebook (https://bby.me/lglgis), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #89306".