Best Buy Homewood

Never had an experience like that at Best Buy. For one I walk in and the lady greets me very nicely and asked if j needed help, as I had a laptop in a bag, I said that I would appreciate helpnto get a charger. She promptly guided me in the right direction and radioed that I would be walking back and someone would be there to help. Well, I waited for a few mins, and no one came. There were 5+ workers standing at the door that easily could have helped, but maybe not their dept. Maybe someone. That is there in that dept, didn't hear it. So whatever I use my phone to figure out which charger I should get, and I score I find it and it's perfect. I then walk up to the check out counter, kinda proud I found it, kinda back of my mind - why didn't someone come help.... Well I have a bad hip and there was one lady looking at things in the walk up isle. Where the cashier then with a tone says "Actually! That enter sign is where You are supposed to walk!!!" How rude! I was pissed, I gently tossed my charger in the shelf, and walked out. Screw that place. Never from best buy has it ever been that bad.

Best buy does not have a local phone number. The number above goes directly to a call center. Google should remove it as they can not even transfer you to the local store thus very misleading and dishonest.

I recently purchased a soundbar with a subwoofer at a Best Buy Outlet. Before leaving, the cashier explicitly confirmed that if I ran into any issues, I could return or service it at any regular Best Buy store location. ​When I brought the unit home, it had severe connection issues and did not work properly. Since the outlet store was over 40 minutes away, I went to my nearest location in Homewood the very next day. ​Unfortunately, my experience with the store manager at Homewood was completely unacceptable: ​Dismissive Treatment: Without properly listening or checking, the manager looked at my receipt, immediately dismissed me, and insisted I had to drive all the way back to the outlet store. ​Refusal to Follow Corporate Policy: I went back to my car, called Best Buy Corporate Customer Care, and the phone agent confirmed that I was 100% within my rights to return the item at any Best Buy location. ​Complete Lack of Professionalism: When the corporate agent asked to speak directly with the manager to resolve the issue, the manager refused to speak on the phone, completely ignored my presence, and left me standing there as if I were invisible. ​To resolve the situation, I had to drive out to the Highland location, where the staff processed my return in minutes with zero hassle or questions asked. ​It is mind-boggling that a manager—who represents a major corporation—can treat paying customers with such disrespect and ignore corporate policy. I will never step foot in the Homewood location again and will be filing a formal complaint with corporate against this store’s management. Save yourself the stress and head to the Highland store instead.

Don’t expect much from the workers if you appear Hispanic. Not a single worker acknowledged us as we entered the building. On top of that, no one seemed available to assist us, even though they were standing around on their phones. We made eye contact with a few employees, and yet they never came over. Highly disappointed with this place.