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Frequently Asked Questions About Best Buy Homewood
How do I check product availability at the Homewood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Homewood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Homewood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Homewood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2747 reviews)
Facen4ward
September 06, 2025
1 out of 5
Usually have a good experience with this Best Buy in regards to orders. I placed a pre order for NBA 2K26 on July 31st. The game released its physical copy for all platforms on Sept.5. I go to pick up my preorder and it’s not available. They say they don’t have any in stock. I thought the purpose of a preorder was to assure the customer of whatever product they were getting. I have been getting the run around. Something about shipment delays or Sony didn’t send enough products.
It doesn’t matter about what they sent because preorders take first priority. As far as shipment delays go this is not Christmas or no one is on labor strike. If you all can’t keep up with this tiny little release how do you expect to do so once the holiday seasons arrives. I would be cautious of ordering or preordering anything with them this holiday season. You may not get it in time for your loved ones.
Response from Best Buy
September 08, 2025
Hello,
Thank you for sharing your review with us. Pre-ordering is a great way to ensure you are in line to receive one of the latest and greatest games. However, there are times that factors outside Best Buy's control can cause your game to not arrive in time for that initial release.
We'd like to take a look at your pre-order for you and see what's going on. Please connect with us through a private message on Facebook (https://bby.me/wrgkch), Twitter/X (https://bby.me/ok43do), or Instagram (https://bby.me/a9tvz3). Please include "Google review 40951" in your message. Thanks!
Andrea L
September 06, 2025
5 out of 5
Greek Squad -Trey did an excellent job solving my Samsung 24 issue. He researched the issue, even going to the forums! He was professional and patient I would recommend the Geek Squad in Homewood!!
Juanita J
September 03, 2025
1 out of 5
Homewood store couldn't get no help at all
Response from Best Buy
September 03, 2025
Hi, Juanita,
Thank you for sharing your feedback regarding your experience at one of our stores. We try to pride ourselves in ensuring we provide great customer service, and we would be reaching out to someone as well if it were happening to one of us. We'd like to get this reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/287b2v), X/Twitter (https://bby.me/jum9fw) or Facebook (https://bby.me/xv9wv9) with the full details of your situation. Also add Google Review 39053. We look forward to hearing from you.
Melissa
September 01, 2025
1 out of 5
The employees were nice and helpful, but I'm never buying from Best Buy again. I went to the store today, bought a laptop for pickup, and I went home. The employees told me that the laptop was in transit and would arrive later tonight or early tomorrow. About 2 or 3 hours later, I got a call saying that my laptop was ready for pickup, but I immediately got an email saying that my order was canceled because I didn't pick it up on time, even though I JUST hung up the call with them. I tried to get things sorted, but I was told that there were no laptops in store, even though they JUST said that mine was ready for pickup. This was a horrible experience because I needed my laptop soon, but I never got it. I believe that they canceled my order because it was on sale, and they wanted to sell the laptop for the higher price once the sale period ended. I would give this experience a 0/5 stars if I could. Im extremely disappointed.