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Frequently Asked Questions About Best Buy Homewood
How do I check product availability at the Homewood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Homewood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Homewood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Homewood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2769 reviews)
Joerika's J
December 05, 2025
1 out of 5
I purchased the Insignia F40 Series Fire TV from this Best Buy on November 12, 2025.
The TV developed a severe hardware defect (black screen and frighteningly loud, high-pitched noise) just a few days after the 15-day return window closed. The noise is so bad it has woken me and my children up, terrified, in the middle of the night.
The Problem: I have called the Homewood Best Buy location repeatedly since the issue started, and the store does not answer its phone. I cannot initiate a warranty claim or get any guidance. Amazon customer service (who makes the Fire TV software) confirmed they can't help since I didn't buy it through them.
I am now stuck with a defective TV and zero support from the retailer who took my money. While the price was good, the quality and the support at this location are deeply disappointing.
Felicia M
November 29, 2025
1 out of 5
By far the worst experience I’ve ever had with any retailer.
I purchased a washer and dryer on 11/24/25 with an expected delivery date of 11/29/25. I waited all day for delivery only to be told that the dryer was electric instead of gas. I instructed the two delivery drivers to at least install the washer and remove the old appliances. They assured me they were coming inside to do so — but instead, they literally drove off.
I immediately called customer service once I realized what happened. They assured me the washer would be delivered the next day between 3:30 PM and 6:30 PM. Not only did they never show up, but when I called back, I was told I now needed to pay an additional $100 because they charged me for the wrong product in the first place.
What makes this even worse is that I wasted another full day at home waiting, without so much as a phone call. Their customer service is based in another country and will say anything just to get you off the phone. They promise compensation until you ask for it to be sent in writing — then the story changes. They also promised a supervisor would call me back within 1–2 hours, but after waiting and calling again, I was told, “Sorry for the inconvenience, but it’s actually 8–10 hours.”
This entire situation has been extremely frustrating and completely unacceptable. Best Buy seriously needs to do better.
Louis V
November 28, 2025
4 out of 5
Service was great 👍
Paul S
November 26, 2025
3 out of 5
My only pet peeve about this location. Is that store associates constantly walk by me or pretend to be busy. As if I'm invisible.