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Frequently Asked Questions About Best Buy Homewood
How do I check product availability at the Homewood Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Homewood Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Homewood stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Homewood Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2668 reviews)
Arnita R
April 11, 2025
3 out of 5
Best Buy - Homewood has the worst customer service. I always get the run around whenever I go there.
Response from Best Buy
April 11, 2025
Hello, Arnita,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message or DM on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #65033029. We look forward to working with you.
Regards,
^Aaron
Sean M
April 07, 2025
3 out of 5
It's no wonder Amazon is eating your lunch. The sales person literally told me to order it from Amazon to get it vs going to another store. Wow.
Response from Best Buy
April 07, 2025
Hello there, Sean!
Thank you for taking the time to reach out on Google with a review. We are committed to making your time and business with us feel respected. I would also reach out for guidance in a similar situation. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 65019868 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Cheers,
^Ryan
Marva F
April 06, 2025
1 out of 5
All I needed was a battery change. On the first appointment the agent complained about his inventory and the generation of my iPhone.i had to reschedule because of my “find my phone” feature. On the day of the 1:20pm rescheduled appointment, a female called about 2 hours early to say that the phone would not be available before 6pm, if I kept my time slot.
For a change of battery??? Avoid these people.
Response from Best Buy
April 06, 2025
Hi, Marva,
Thank you for sharing your review. We never want to make getting a battery replaced difficult and can see that this was not the case with your recent iPhone battery replacement. We'd like to follow up and discuss the matter further.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 65015246" in your message. Thanks!
Regards,
^April
Nicholas D
April 04, 2025
5 out of 5
Spectacular customer service 👌