Best Buy Joliet

Best Buy online promisrd to stop a delivery because the address was incorrect. 7 hours later I received notice it was delivered to WRONG ADDRESS ANYWAY. It was stolen. I told Best Buy it would be stolen! And they did not even deliver to the correct address anyway! They agreed to ship another, but O needed the item and found it at a different store for 26.95 cheaper! So I called for a credit which they said was applied. I go to the original Joliet store to return the more expensive item and the manager tells me he can DO THiNG for me because online store charged me a shipping charge! I spent OVER AN HOUR in the store and online trying to confirm why that the difference in price was properly credited. Terrible customer service and NO COMPENSATION for my lost time and unnecessary essay frustration! This. Is. why. I. rarely shop at Best Buy snymore.

I worked with a young man named Jack. He was in the appliance department but was happy to help with other items needed.. I was looking for more than a few items and was very impressed he knew different departments and still he knew a lot about items I was looking for. Big high fives to Jack I'll be back soon to say thanks and for more knowledge drop.

Always good, just hard to get sellers , need to be lucky and know what you want

This store allowed a credit card to be opened in my name followed immediately by purchases with that card. I do not live in the area so stopping by to speak with the store manager to get clarity is not an option. I tried calling their phone number and was redirected to their corporate line. A representative forwarded me to their voicemail and assured me that they would reach out to me that day. I have still not heard back.