Best Buy Joliet

Great store. Great staff!

I brought a TCL 50" TV November 2023 for a spare bedroom the tv was rarely used. I turned the tv on and the screen immediately went black. The next day I called TCL customer service and went through the trouble shooting process . After 45 minutes of getting nowhere the agent had the nerve to tell me my best bet was to get a new tv. I can't believe a new TV that was barely used has stopped working. The tv still has the plastic on it. After spending almost $300 on this tv what a total waste of money.. I have tv's in my home that are used every day for years and years and they work just great. And the people at Best buy was just as unless. Now I got a barely used tv and can't get any help replacing it. Best buy used to sell better products now the stuff they sell is crap. Once you buy something they don't want to help resolve the issue. Now I have a $300 worthless tv. I'm a very unhappy customer....

Staff was very helpful to point out laptops which were a good deal, current tech or tech being phased out. Very knowledgeable and able to help with minimum requirements for my home use.

I would not recommend purchasing products from Best Buy or getting an extended warranty. I recently purchased a piece of car audio equipment. 35 days after the date of purchase the equipment failed due to being defective. The store manager at the Joliet Illinois location informed me that since I bought the product new but as an open box special, the $35 dollar warranty i purchased only covers a refund and not an equivalent replacement. (Keep in mind the box was damaged in shipping but not used and was not an as is sale) After talking with the corporate office they stated the product can only be replaced with another new but open box equivalent but never a new non open box. I was informed that their warranties are not for the product's but to get a refund on what you bought so that you can repurchase it. If you purchase a product with a warranty around the holidays at a sale price and have an issue, you can not get a replacement only a refund and then pay full retail for the same product. I was simply asking for them to honor the warrany I purchased and to replace the product but instead given a partial refund and told to call their corporate office.