Best Buy Joliet

They have horrible service. Their ads are different than the stores. You’re just better off buying off Amazon wouldn’t go here.

Went in for battery replacement on iPhone. Live an hour away from this store. Despite being told prior to booking appointment that they had time that day to do the repair, was told they didn’t have time. Rescheduled me the following day, assuring me that they would block off repairs for my appointment time. Went in the following day, took them a hour to check me in with no one else in line in front of me. Took my phone, said it would be a hour and a half. Came back 1hr 15 later to see if the phone was done, was told that Apple software said there was third party hardware, told them it was impossible since the phone has never been opened and I’m the original owner. Then they urged me to go to Apple in Naperville. Then offered to sell me a refurb phone. Then told me my screws were stripped, then got manager to tell me that the tech didn’t touch my phone since they look at the screws with a magnifying glass, screws were damaged before I came in. Screw is visibly sticking up, I wiped the phone down before I brought it in, so I know it wasn’t sticking out. They also had my phone for a hour and a half and didn’t call my daughter’s phone to tell me that the phone was damaged. Not odd at all. Manager gave me $25 gift card for my trouble, the max he’s allowed to do. :( To top it off, they apparently didn’t record my visit, but luckily I had my appt. confirmation number to give to Apple. Went to Apple in Naperville, explained situation and they were not at all surprised, lots of horror stories about Joliet Best Buy. Well, they were very surprised by how badly the geek squad guy stripped the screw. In summary, avoid Best Buy and the garbage squad like the plague. Manager’s name was Tim, check in guy’s name was Jonathan, tech’s name was Racine. You guys are terrible at your jobs and you should be ashamed. Things happen, the screw got stripped, own up to it. I literally just wanted my battery replaced, I couldn’t have cared less if I was missing a screw. Instead I drove a hour each way, twice over to have you try and gaslight me into thinking my phone was damaged when I brought it in. Then had to drive another hour each way to have someone else fix your mistake. Do better.

A-1

Best Buy is great