Best Buy Joliet

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

Great customer service

Muy mala atención a la hora de hacer efectiva una garantía, te venden garantía sobre garantía prometiendo los mejores servicios y no las cumplen, algunos empleados atienden muy mal a los latinos por no saber hablar inglés.

Then don't even smile and don't even greet the customers; very rude behavior, even after spending $3,000 to $3,500, we don't get respect.