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Frequently Asked Questions About Best Buy Joliet

How do I check product availability at the Joliet Best Buy?
How do I check my order status?
My local Joliet Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Joliet stores’ holiday hours?

Recent Reviews

4.1
(3139 reviews)
Anderson L
September 12, 2025
1 out of 5
I visited Best Buy and asked for help, but Adolfo was very dismissive and seemed uninterested, acting like he didn’t want to assist at all. It was frustrating to see so many employees just standing around doing nothing while I waited. Definitely not the kind of service I expected.
Response from Best Buy
September 12, 2025
Hello, Anderson, Thank you for your review. Having someone dismiss your request for assistance can be really frustrating. If you are in need of assistance or want to formally document your visit, please send a private message on social media. Please include Google Review 42653 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Justine M
September 10, 2025
1 out of 5
Your automated phone service SUCKS!!!!!!!!!!!!!
Response from Best Buy
September 11, 2025
Hello, Justine, Thanks for taking the time to leave your feedback. Trying to get answers from our phone system should be easy and helpful, so I can understand your disappointment. Please connect with us through social media. You can find us on Facebook (https://bby.me/nd5uos), Twitter/X (https://bby.me/muira2), or Instagram (https://bby.me/qwumdb). Please reference Google Review #41904.
zachary w
September 09, 2025
1 out of 5
Waste of time. Wanted to get iPhone battery replaced. So figured I would call to see if they have the battery in stock so I don’t waste the 30 minute break time I have for work. Do you get connected to the store? No you get sent to India… so schedule an appointment I get there they tell me they have to special order the battery. Why I’m not informed of this before is beyond me? Why can’t I just call the store directly instead of being routed halfway across the world?
Response from Best Buy
September 10, 2025
Hello. We do understand your frustration with not being able to contact the store directly. Stores may not be able to pick up calls at the time of calling, if this happens then you call is routed to our support line where a qualified Agent can provide support for your situation. Please feel free to reach out to us on Facebook (https://bby.me/gvtrlp), Twitter/X (https://bby.me/6q9xr5), or Instagram (https://bby.me/5mfpeg) and one of our agents will be glad to assist. Thanks!
maria e
September 05, 2025
5 out of 5
Buen servicio

About Best Buy Joliet

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