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Frequently Asked Questions About Best Buy Joliet
How do I check product availability at the Joliet Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Joliet Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Joliet stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Joliet Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3241 reviews)
Mr. G
April 23, 2026
2 out of 5
The fact that staff does organise the pokemon drops is rediculous. To further add to things its apñarently clear how much joy they exñerience when they knowingly withhold product, let an entire lkne of people in and not notify the line that they are out of luck when they approach the register. And when addressed over the issue are told no can say anything. Yeah i think thats crazy to know people with an extremely accjrate way of checking a locagilns inventory snd it somehow always being wrong at only this specific location
Response from Best Buy
April 23, 2026
Hello there!
It definitely makes sense to easy access when it comes to an organized event. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #145189 in your message. You can find us here:
Facebook (https://bby.me/RAWLNC)
Twitter/X (https://bby.me/MTtmGp)
Instagram (https://bby.me/qSmxsu).
ben l
April 21, 2026
2 out of 5
I was treated like a nuisance and the employee's "plural" two of them , sighed and acted kinda upset or bothered that they actually had to assist me with purchasing a 400 dollar item from there store which wasnt in stock. Rolled there eyes, slow walked,purposly looked away from me or purely disinterested..
juanpablo r
April 19, 2026
5 out of 5
Excelente servicio y el personal muy amables 10 / 10
Israel P
April 16, 2026
5 out of 5
I had a great experience at Best Buy thanks to James in the TV section. He was incredibly helpful, knowledgeable, and patient throughout the entire process. He took the time to answer all my questions, explained the differences between various TVs in a way that was easy to understand, and never made me feel rushed or pressured.
It’s clear he really knows his stuff and genuinely cares about helping customers find the right fit for their needs. Because of James, I felt confident in my purchase. Highly recommend asking for him if you’re shopping for a TV!