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Frequently Asked Questions About Best Buy Joliet
How do I check product availability at the Joliet Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Joliet Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Joliet stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Joliet Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3063 reviews)
Andrei G
March 29, 2025
1 out of 5
Is my first experience with them.it was very bad ,ordered a fridge and on delivery day they cancelled the order, I will never buy from them
Lavonya R
March 28, 2025
5 out of 5
Good customer service
John B
March 25, 2025
1 out of 5
Terrible experience after i return a samsung phone I bought from best buy. They refunded me the credit card charge but won’t refund me the cash value of the trade i did when i purchased, which is 540 dollars. I talked to 3 managers and online customer service and noone will help me. And last time, Jim, one of the managers said because its past 7 days from purchase i lose the trade in cash/gift card, which I think its just bs. I will keep these low rating on all platforms and whatever gov agency i can as Best Buy literally stole 540 from me.
Response from Best Buy
March 26, 2025
Hey, John.
Thank you for providing your insight. We would like to do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #64968828.
Regards,
^Jason
mobrien547
March 19, 2025
1 out of 5
Best Buy online promisrd to stop a delivery because the address was incorrect. 7 hours later I received notice it was delivered to WRONG ADDRESS ANYWAY. It was stolen. I told Best Buy it would be stolen! And they did not even deliver to the correct address anyway! They agreed to ship another, but O needed the item and found it at a different store for 26.95 cheaper! So I called for a credit which they said was applied. I go to the original Joliet store to return the more expensive item and the manager tells me he can DO THiNG for me because online store charged me a shipping charge! I spent OVER AN HOUR in the store and online trying to confirm why that the difference in price was properly credited. Terrible customer service and NO COMPENSATION for my lost time and unnecessary essay frustration! This. Is. why. I. rarely shop at Best Buy snymore.
Response from Best Buy
March 19, 2025
Hi there!
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and you had all these issues with your order, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64946090.
Thanks,
^Caleb