Best Buy Joliet

In May of 2026, I took my Iphone to Geek Squad in this Best Buy for a battery replacement because the capacity of my original battery had deteriorated to 72%. The new battery and the installation was supposed to total out to 100$ flat. The Geek Squad employee notified me that there was a really small chance of something called screen separation occurring which would be another 300$ to fix. With further research after this ordeal I learned that screen separation can be caused by technicians being overly rough with the device or applying too much heat. The Employee handed me a contract to sign that simply agreed that i would pay the extra 300$ if screen separation occurred. I signed the contract because the employee made it sound like the chance would be insignificant. Nowhere in this contract did it mention that I agreed to cover any other additional parts that could be damaged during the installation, or that Geek Squad was not responsible for additional damage. Nor did the employee mention a chance of other damage occurring. Left the phone overnight and got a call the next day that it was ready for pick up. I was notified that screen separation did occur and I would be liable to pay the extra 300$ to get my phone back. I agreed and then was handed a filthy unclean phone that no longer was able to fast charge. The ribbon cable inside of the phone or some other part was also likely damaged during installation and screen replacement. Geek Squad failed to tell me about this entirely as a whole. Now I’m stuck with a phone that takes an extremely lengthy amount of time to charge, and a loss of about 400-500$. Do not go here for repairs or replacements, go to an independent technician or shop.

Horrible customer service. I purchased an open box item. When I picked up, I asked if the item was working and they confirmed that it's "working and tested." They didn't even have the box, which I'm OK with. The issue is that the store is 1 hour round trip for me and it turns out that the subwoofer that's part of this package is not even the correct one. They sold me a much cheaper subwoofer that doesn't even work with the soundbar. UNBELIEVABLE. Now I have to spend another hour round trip because of their incapability. Will never come here agian.

They exchanged a new computer without question because of battery issues

Aiden and Nick from geek squad were both very helpful in helping us with Ipad issues.