Equinox K
February 17, 2025
I called this best buy to ask about laptop trade in and their agent told me that they’re doing it in this shop and they’ll give me an exact price.
Then I spent 1 hour to get there just to get an answer that “no we are not doing it here” “we are not answering any customer calls so you were talking to somebody else”
WOW service. Thank you very much.
Response from Best Buy Outlet - Melrose Park
February 17, 2025
Hello, Equinox.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Best,
^AllisonS
Person that help me was very respectful and helpful with my package. Thanks
Way different then I remember but great place for a refrigerator.
It's big and filled with fridge and washer and dryers, they do have other electronics but nothing to special. I saw some cheap flat screens and sounds systems. The only thing about this place the workers were all huddled in the middle, yelling hello, then going back to their conversation together. Not asking us if we needed help or anything.
Response from Best Buy Outlet - Melrose Park
January 15, 2025
Hi, Efrain,
Thanks for sharing your review with us. It sounds like your recent visit did not properly reflect the level of service or the proper experience we hope to provide. We would like to review this matter further at the Corporate level and also find out more about the items you might like to see offered.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64680752" in your message. Thanks!
Sincerely,
^April