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Services Offered
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Frequently Asked Questions About Best Buy Harlem & Irving
How do I check product availability at the Harlem & Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Harlem & Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Harlem & Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Harlem & Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3889 reviews)
Anne Y
September 03, 2026
1 out of 5
Staff only standing around talking to each other and ignore customers.
Dom D
September 03, 2026
2 out of 5
Jordan W was great! He helped us with an appliance troubleshoot. His manager Jalen, not so much…. He was a manager that deflected responsibility and accountability to his worker. Jalen said that there was no solution for a miscommunication on their end when placing the order for the product. There was a miscommunication with ordering the fridge. It was supposed to be counter depth. Instead we were sold standard depth to match the sticker of the fridge in the store after explicitly clarifying the intended order at checkout. While we attempted to solve this, Jalen left Jordan… more than once... Left him out to dry. Jalen said the words “I know it doesn’t make sense.” I have never seen a manager not being able to rationalize a very straight forward mistake.
Unlike Jalen, Jordan guided us. He was able to put us in touch with someone that was able to help and resolve a prior miscommunication. We understand mistakes happen, but telling us we are SOL because of a mistake made is not right. Promote Jordan!
Pop
August 30, 2026
1 out of 5
Horrible everything is misplaced price tags are lies horrible customer service never coming back
Response from Best Buy
August 30, 2026
Hello,
Thanks for your review. We strive to provide our customers with the best support and experience possible. Feeling this has not been the case with you is upsetting to hear.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/vd5dJW)
- Twitter/X (https://bby.me/MqIRn0)
- Instagram (https://bby.me/o8W81X)
When reaching out, please reference your Google Review 215568.
Vikas C
August 26, 2026
1 out of 5
This thong where you only sell iphones with at and t or verizon service is going to prove bad for business. Also, when someone responded with what phone service they have try not making that face and being judgemental simply because .we're not verizon lol