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Best Buy Harlem & Irving
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Harlem & Irving
How do I check product availability at the Harlem & Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Harlem & Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Harlem & Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Harlem & Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3482 reviews)
NICK G
February 06, 2025
5 out of 5
This thing was pretty cool
Laura D
February 04, 2025
1 out of 5
Unfortunately, I experienced terrible customer service at this location today. I went to return a unopened tv wall mount. First, I was told that I was outside of the 14 day return window (by 3 days) and that all I could receive was store credit. I politely asked if there was any way at all that I could receive the return credit to my card. The associate became extremely annoyed and grumbled that he would ask. After several moments of silence where absolutely no one was asked, the associate told me "yeah we can't take this item back at all." I was now confused with the conflicting answers and no reason was given as to why it could no longer be returned. I asked if I was supposed to leave with this item that I don't need, that was just barely outside of the return window, and still in a pristine box and then was rudely by the associate that he would "try the return again" but if it needed management override, there was nothing he could do. Of course it worked, which I suspected the whole time. I was rewarded with a store credit gift card tossed at me with no receipt to inform me of how much is actually on this card and then the associate walked away from the register altogether. I'm not one to leave negative reviews but this experience was awful.
Response from Best Buy
February 04, 2025
Hello, Laura,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64776123. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #6477613
Thanks,
^Ezra
Claudio R
February 03, 2025
5 out of 5
Buena atencion
Alfredo R
February 01, 2025
4 out of 5
Instore pick up/curbside is great. The staff is friendly and knowledgeable.