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Frequently Asked Questions About Best Buy Harlem & Irving

How do I check product availability at the Harlem & Irving Best Buy?
How do I check my order status?
My local Harlem & Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Harlem & Irving stores’ holiday hours?

Recent Reviews

4.0
(3841 reviews)
Stefany S
June 20, 2026
1 out of 5
Walked in, was greeted by The person at the front door. Asked if I needed help to go wait by a sign and he will let somebody know. Which I did. I understand the store is busy. But as a customer service representative at least acknowledge the fact that you see the person they’re waiting and let them know that you’ll be right with them. Waited for over 15 minutes. No one acknowledge anyone. So walked out the store. The lack of customer service skills is unacceptable.
Response from Best Buy
June 20, 2026
Hello Stefany, Thank you for your feedback. We apologize for the lack of communication and the delay you experienced while waiting in our queue; a quick update on your wait time is a basic standard we always want to meet. To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/vxWWYm, Instagram: https://bby.me/9rflAJ, or Twitter/X: https://bby.me/NtDD10 and reference Google review 174979 in the details you provide.
Salma F
June 16, 2026
5 out of 5
Awesome customer service at this location. Jalen was very knowledgeable and helped me in my purchase. Would highly recommend him and this location
Fernand R
June 12, 2026
4 out of 5
Ok
Mèa A
June 05, 2026
4 out of 5
It was my first time there.. So, it was ok..

About Best Buy Harlem & Irving

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