Ummmm very very good courtesy of melo
Complete disappointment. The support on the Best Buy website told me that I could bring the laptop in for repair without a receipt or buyer information, but in the store they refuse to accept it without those details. I contacted support again, and once again they told me that I could bring the laptop in without a receipt or buyer information. I went to the store for the second time, and again they refused to accept it for repair — even though the laptop is still under official ASUS warranty and the service center is an authorized ASUS partner. Honestly, this is just unbelievable.
I recently shopped there for the holidays for a new streaming setup and your guys were awesome! Philip pointed me in the right direction and gave me some good tips on a good mic y'all sell. Didn't get it that day but I picked it up the other day and it slaps!
Anonymous
February 10, 2026
DO NOT PURCHASE CREDIT CARD WITH BESTBUY OR ORDER ANYTHING FROM THEM THAT REQUIRES SHIPPING.
I ordered an item and financed through a BestBuy credit card (JUST ONCE) and did not recieve the item. The photo of "delivery" doesn't even show any shipping label or specific attributes to me. I ordered an expensive item and there wasn't even a signature required which is rediculous! No refunds were given. I disputed the charge and BestBuy credit denied the dipute. I have sent a complaint to the Consumer Financial Protection Bureau.