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Best Buy Harlem & Irving
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
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Frequently Asked Questions About Best Buy Harlem & Irving
How do I check product availability at the Harlem & Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Harlem & Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Harlem & Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Harlem & Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3391 reviews)
Daniel C
November 06, 2024
5 out of 5
Close to home, great variety of stores
Isamar B
October 31, 2024
1 out of 5
I highly would NEVER recommend this location, not even for a return. While trying to process a return at a different location, we encountered Edwin! For purchasing of over $5,000 from Best Buy, you sure know how to treat your customers. Edwin was making assumptions appliances were stolen from the moment we arrived and to make matters worse, he created his own mindset that he was being threatened when explaining reason for return. “I’m going to call the cops” was very uncalled for if you didn’t like the response to my reason for return. Not only did he make threats, but he never even looked up my purchase in their system. He kept a form filled with personal information for the GeekSquad. You violated consumers privacy act, which you would know since you are the manager. Edwin should not be working with the public is he is not mentally capable of conversing with clients. I can only imagine the team that works under this man, as he stated he was the manager. One more reason to pick another location and supplier. Just in case you weren’t aware, RACIALLY PROFILING IS NOT OKAY.
Response from Best Buy
October 31, 2024
Hello, Isamar,
Thank you for reaching out to us here, and taking the time to share your experience here with us. We want all of customers to feel welcome in our location, and knw we would be reaching out to share these concerns. We would like to take a closer look into this with you to document your feedback here. Please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64373831
regards,
^Brandon
Paul B
October 27, 2024
1 out of 5
NEVER RECOMMAND THIS LOCATION.
LAZY, RUDE and Unprofessional - absolutely not what BEST BUY stands for and not the STORE TO SHOP AT.
starting with their RUDE mgmt to cluless employee - NEED to be put ALL on re-trained for sales and customers service - taking our business somewhere where they deserve OUR $ .
WE VISITED THIS LOCATION FOR A PRODUCT after we spend almost $12,000 at different locations ..
THIS VISIT WAS A TOTAL FAIL FOR THIS BEST BUY LOCATION.
Response from Best Buy
October 27, 2024
Hi Paul,
Thanks for sharing this review with us here. I'm concerned to hear that the service you received in our store didn't meet expectations, which I understand would be disappointing. We'd be happy to discuss this further with you to gather more details and ensure this is documented and addressed, and provide any assistance you still need. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64360195 so we can assist.
Thanks,
^Caleb
Chicago R
October 25, 2024
2 out of 5
This store has gone super downhill since Covid. went in today to check out the tvs. Asked for help, waited a good while and no one came. Asked again and no one came. I was ready to buy a new tv and brought my gfs van to get it home. do better guys cmon now
Response from Best Buy
October 25, 2024
Hi there,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting timely support when shopping at your local Best Buy.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64353974” when reaching out on social media.
Regards,
^Ravi