Best Buy Harlem & Irving

Service was very slow, and there were only two people.. also they tell you they can't price match if they can't find the thing online. It took me two minutes to find. Not that hard.. ended up going to target for more tech saavy and prompt service.

Buying laptop; MJ was very knowledgeable and helpful; 👍

I had a terrible experience at Best Buy. One of their employees misled me during a purchase and scammed me out of a significant amount of money. He never explained the full policy or charges clearly, and now I’m left paying for something I did not agree to or understand. I reported the issue to Best Buy’s customer service, but after weeks of waiting, they told me they couldn’t do anything because “too much time had passed” and they couldn’t access the store’s camera footage. I’ve been left with zero support, no resolution, and no accountability from the company. I am the victim here, and yet I’m the one paying the price. This is unacceptable and disappointing from a company as large as Best Buy.

I was looking to buy a USB-C to SD card reader. When I walked in, I was greeted and asked what brought me in today. I mentioned my needs and was directed to the general area where the item should be. After searching for over 20 minutes and having no luck, I went back up to the front and a different person was there. He directed me to the pink pole where people should wait for assistance. I went back and waited another 10 minutes and no one ever came. I left without buying what I needed. I don’t like giving my money to Amazon, but that seems to be my last resort.