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Best Buy Harlem & Irving
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Harlem & Irving
How do I check product availability at the Harlem & Irving Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Harlem & Irving Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Harlem & Irving stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Harlem & Irving Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3409 reviews)
Mykola
November 26, 2024
5 out of 5
👍🏻
Nelson I
November 26, 2024
1 out of 5
My partner and I went here to buy a dryer and received some of the worst customer service we have ever received. I had to ask 4 times to get help in the appliance section. When someone finally showed up they didn’t really know what they were doing nor would they honor their price matching. We decided to walk out and went down the street to home depot where they had a top notch person working in their appliance section. They were able to match Best buys price but gave us an additional 10 percent off. Haven’t walked into a Best Buy in years until recently and am not going back to one for sure after this experience. No amount of apologies can make me step a foot in this place again. This is why Best Buy is going downhill.
Response from Best Buy
November 26, 2024
Hey there, Nelson.
Thank you for taking the time to provide your insight with us. We would like the chance to formally document your experience, and do what we can to further assist you. You have the ability to connect with a live representative through one of the social media platforms listed below. Please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and reference your Google review number #64478701. We look forward to hearing from you.
Thanks,
^Jason
Anfernee L
November 22, 2024
1 out of 5
Yesterday I encountered the worst experience ever at a Best Buy. As a customer and a vendor I was there to update some bulk stacks for this store. I was told that I had to wait over 20 minutes before a rep could come assist me. After waiting those 20 minutes, I asked for an update for a rep to help me and explained that I had other stores to help too. I eventually did get a rep to start to assist me with my bulk stacks. However, someone over his walkie-talkie told him to not help me. This is where the “manager” named Steve comes in. Presumes to say someone is yelling at his employees and that I needed to leave the store, otherwise he would call the police and say that I was trespassing. I tried to explain to this gentleman, that I simply asked for an update on getting assistance and told him I was happy to leave that I needed to get my belongings. He followed me to the break room and kept saying you need to leave before I call the police. I then asked for my cell phone, and instead of handing it to me in my hand, he presumed to set it on the ground. I didn’t have to be treated in such a manner. I hope cooperate can reach out to find out why were such extreme measures taken. I do believe it was because of my skin color that I was treated in such a manner.
Response from Best Buy
November 22, 2024
Hello Anfernee,
We appreciate you taking the time to share what took place and would like to know more so that look into this further. Please reach out to our team by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy). When reaching out, be sure to mention Google Review 64459127. We look forward to hearing from you.
Please note that our typical hours of operation are as follows.
Monday through Friday: 8 a.m. -7 p.m. CT
Saturday and Sunday: 9:30 a.m. - 6 p.m. CT
Sincerely,
^Tina
Omar A
November 21, 2024
5 out of 5
Muy buena atencion