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GEEK SQUAD

Best Buy North Riverside

4.1
(3726 reviews)
2358 Harlem Ave
North Riverside, IL 60546
(708) 447-2757
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Frequently Asked Questions About Best Buy North Riverside

How do I check product availability at the North Riverside Best Buy?
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My local North Riverside Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
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Recent Reviews

4.1
(3726 reviews)
Qusay G
March 25, 2025
1 out of 5
I had a terrible experience at Best Buy. One of their employees misled me during a purchase and scammed me out of a significant amount of money. He never explained the full policy or charges clearly, and now I’m left paying for something I did not agree to or understand. I reported the issue to Best Buy’s customer service, but after weeks of waiting, they told me they couldn’t do anything because “too much time had passed” and they couldn’t access the store’s camera footage. I’ve been left with zero support, no resolution, and no accountability from the company. I am the victim here, and yet I’m the one paying the price. This is unacceptable and disappointing from a company as large as Best Buy.
Edgar P
March 23, 2025
5 out of 5
Always helpful staff in this building
LeQuan M
March 23, 2025
1 out of 5
THE WORST customer care and racist staffing I've ever dealt with in my life. I walked into the store and walk towards the rear where the Laptop/PC/Tablet area was. I inquired about a MAG3 Charger that's specific to my Apple Laptop that I brought with me to make sure it was identifiable by the staff. I asked could the cord be taken out for a quick power up of my dead laptop because it was dead and I needed to charge the computer. I was denied on multiple accounts even though I was about to purchase this $50.00 cord!! There was also a Geek Squad employee who was just as biased and prejudice as the first rep. I asked to speak to the manager about the situation and all of the reps seemed to not know who he was and LIED repeatedly about who the manager was. I finally had assistance from my grandfather who gave me his last $60.00 in cash to purchase the cord. I asked the checkout rep immediately after the purchase can she open the cord to see if it was a fit to my port and IT WASN'T!! Wasted 35 mins in this store going back and forth with combative racists representatives to not have the correct equipment. It's no reason Best Buy stores are closing at alarming rates. Take your money elsewhere instead of this establishment. You were warned!
Response from Best Buy
March 23, 2025
Hello and thanks for reaching out on Google, LeQuan. We understand the frustration when your experience in store does not match your expectations. Please know, we do not allow the opening of products prior to purchase, to ensure we are accurately selling new and discounted open items with the correct labeling. Our Return & Exchange Promise ensures that should an item you purchase not work, you can return it within the window of our Return & Exchange Promise. Read our full Return & Exchange Promise here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 If you have additional questions or need of help, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64960678. Kindly, ^Graham
Cynthia S
March 21, 2025
4 out of 5
Bought a tablet Samsung A9 took some time for use to get help, but when someone helped us she was very nice

About Best Buy North Riverside

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