Alexis P
December 21, 2025
I tried to leave a review using the QR code but it lead me to a page I had to make an account for. All I wanted to do was leave a message to Best Buy that Daniel was very patient and helpful. He explained different brands and gave me his honest opinion on which mouse is best for gaming but also a reasonable price. I don’t know much about it but it’s a gift for my bf so without him I would’ve made a wasteful purchase. Thank you!
I recently purchased an item from Best Buy without realizing it was a marketplace item. Unfortunately, this seems to be a pattern across multiple stores. Since it was sold and shipped by a third-party seller, returning it became a frustrating experience. On my first visit to the store, I was told I needed the shipping box. After coming back the next day with everything required, I was then told they couldn’t locate the item in their system and that I needed to contact the seller directly.
If marketplace items have different return processes, Best Buy should clearly identify this at checkout and clearly explain any specific return policies. Because it wasn’t properly disclosed, I made two unnecessary trips—and now I may need to make a third.
To make matters worse, the manager at this location was very dismissive and curt. I’ll be adding Best Buy to the list of retailers I choose not to purchase from in the future.
Response from Best Buy
December 09, 2025
Hello.
We want our customers to be satisfied with every purchase from our marketplace. If you still need help, please reach out to us on social media. Be sure to reference your review number, 84578, when you message us. Cheers.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Maripaz V
December 08, 2025
EXTENSO SURTIDO EN APARATOS ELECTRÓNICOS Y A BUEN PRECIO,