I was in BestBuy yesterday buying some electronics equioment and I asked information about their Credit Card. The guy by customer service he said that he will help me after to in some information, information that I wasn't notify that was for get a pre approval. After he made me put my information in he told me that I was pre aprroved and I must select a card but I just wanted information.
They run my credit and after I speak with a manager that he seems careless, with no knowledge about customer service, he told me that was nothing that they could do. I told him that I would take the card because my credit was already ran and the Item that I was going to purchase they didn't have it on stock. More dissapointed it couldn't be. Careless customer service and lack of information and Items
Response from Best Buy
April 04, 2026
Hello there, Ruben!
We definitely understand the need for transparency when it comes to our Best Buy credit card. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #138492 in your message. You can find us here:
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This Best Buy is goated. The staff is always on point. I shop here very often, and there hasn’t been an issue. Everyone who works there is knowledgeable and friendly. I also like how they are there to do their jobs, they don’t goof off on floor or waste time. If you need something they get it. If you’re looking for something they ask if they can help. They are also no nonsense when it comes to price matches. Just show them a valid competitor and they price match. I know the App is separate, but the stock on the App always matches what’s in this store. Overall a very reliable friendly store to shop at
Did return. Took some time but she was friendly.
Response from Best Buy
March 15, 2026
Hello, thank you for leaving us a review. It's great to hear that your return went well. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #129506".
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Service is always good but they are short on their techs