Thomas K
November 02, 2025
Booked an appointment for an iPhone battery replacement with geek squad. It took an hour just for their system to sync with Apple, then I was told the repair would take another hour… and then another. Nearly three hours gone with zero transparency. Felt completely gaslit about what was going on. Wish I’d gone straight to the Apple Store, would’ve saved my time and sanity. Don’t come here if you value your time.
Response from Best Buy
November 03, 2025
Hey there, Thomas!
We fully understand the need for professional and quick support in store when it comes to Apple device repairs. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #63939 in your message. You can find us here:
Facebook (https://bby.me/rb2qm1)
Twitter/X (https://bby.me/9aq5j2)
Instagram (https://bby.me/amzewu)
I had a delivery for Wednesday and I called off work to be there just for them to not deliver the fridge when they arrived and also tell me they couldnt take the one I paid for them to take telling they are not paid to lift! They then rescheduled me for Sunday today and again I called off work and hired two people since deliver people say they cant loft just to be told at 3pm that my order wouldnt be delivered!!!! What kind of games are you playing with peoples time this is so unacceptable!
Joseph D
November 01, 2025
I wish I could have the 30 minutes of my day back I wasted with Daisy at Geek Squad. She was rude and poorly trained.
mohamed m
October 31, 2025
My wife go there to buy new fridge and she did it got delivered after 3 days i was at work they said they can take it in while the old fridge the one it not working it same size like other or maybe bigger then they leave . Now i call to let them take it back i ll do their job and take it in they said not until next week like they piss me off really.
Response from Best Buy
October 31, 2025
Hello, Mohamed,
We are saddened by the news of you and your wife's experience with the fridge delivery. We understand how valuable your time is and would like to offer any support that we can. Please have her send a private message with her full name, phone number, email address, and order number to our Facebook (https://bby.me/cd5e4u), Instagram (https://bby.me/183xwq), or @bestbuysupport on X. Be sure to have her mention that she is responding to Google Review 62984. We look forward to help you both.