Best Buy North Riverside

Fui a comparar precios y encontré magníficas ofertas en Televisores.

Clean electronic store filled with all you need to make your office or game room.

Went to this location around 8 PM to replace a coffee grinder and had one of the worst customer service experiences we've had at any Best Buy. My husband was shuffled between multiple counters for nearly 45 minutes with no one taking responsibility for helping him. When I went to check on the delay, an employee named Max was assisting another customer while my husband continued to wait. When I asked if a manager was available, Max responded loudly and dismissively, telling me other staff members "weren't related to my problem." He looked me up and down, visibly judging me based on my clothing, and accused me of "trying to create a scene." When I pointed out that everyone was wearing the same uniform so I had no way of knowing who could help, he refused to provide a manager's contact info, said a shift lead was present but couldn't help either, and told us meeting a manager "wasn't going to happen" — all after letting us wait nearly an hour. When I asked why he hadn't told us this from the start, he raised his voice further in front of other customers, made comments I felt were racially charged, and told me my tone was "demanding." No other staff member intervened at any point. We left without resolving our issue and without anyone acknowledging how we were treated. Deeply disappointing and unprofessional experience.

TERRIBLE customer service on the phone. i called for an agent and i asked if they had something in stock, and they said yes. they gave me the laptop info and SKU and i checked myself and they didn’t have it in stock? so i told them. then i asked about another laptop that me and the agent are both looking at and they tell me it has the graphics card that i need, so i ask for the SKU to search it on best buy and double check. im staring at my screen from my end showing me it doesn’t have the graphics card, so i tell them again. they kept giving the wrong information about the laptops and then just saying sorry. then they tell me to just call the sales department line so they can help me better and they give the department extension to call them. i put in the department extension, and it’s the WRONG extension. i asked if they had this laptop available in store and whoever picked up the phone was SO INCREDIBLY rude, saying we don’t answer questions about that and this is not the right extension to call. i told them that their OWN employee gave me the extension and he rudely replied that they’re not gonna answer these questions, taking no accountability or apologizing for me literally asking a simple question, and then ended the call abruptly without even letting me reply. fix your customer service because this is outrageous and rude. how do your own employees not know their department extensions for the store they work at? why are they so rude? and why do they keep giving me wrong information about laptops saying it’s in stock and that it has certain specs when it doesn’t?