Tell me about the best way even before I came to USA the Best buy store is good for the best deals and you can buy the cheap things over there instead of buying expensive things in somewhere else so when you're coming to Best buy expect a
Straight up con artist. Sold me a bogus prepaid card the carrier told me it was a bogus card when I tried setting it up and everything bit of "information" they gave me was a lie. I asked them if I could get into my email on my new number if my old one is off and they said no it's gone, that was a lie, told me I had to completely reset and lose everything for it to work and that was also a lie TMobile set it up in less than ten minutes without me losing everything. Flat out bold face liars and cons do not ever go there
Response from Best Buy
August 26, 2026
Katie,
Having a prepaid card that you were unable to use is frustrating, and we'd be happy to offer any support that we can. Please send a private message to one of the links below. When doing so, please state that you are responding to Google Review 210820.
Facebook (https://bby.me/VwGM3x)
Twitter/X (https://bby.me/a5uWsM)
Instagram (https://bby.me/6BpD2M Buy)
Horrible customer service by Aaron K.
Bigollunchbox
August 22, 2026
This 60th anniversary sale was handled so poorly here. I was second in line today and as we got to the registers and they informed us that you had to be a paying member to get this gift card, as I was leaving after making my purchase the cashier was saying they didn't show them how to do the gift cards or tell them how the gift cards even worked. Then I find out later this afternoon that you in fact did not have to be a member to get this gift card. I am beyond frustrated with how this played out.