Do not recommend shopping here, or any Best Buy. I bought an item because one of their staff assured me it worked for my application (speaker stands supposedly for Sonos Era 300’s). Upon assembly I realized they do not work and will not fit.
I attempted to return them only to learn of a 15-day return policy, which I was outside of. This means they will not take the item back and refund money nor do a store credit. Even for unused items that were wrongfully recommended by their staff.
Customer service through their customer service line is not helpful. The Orland Park manager simply regurgitated their policy and did nothing to attempt a positive outcome for both parties.
If she had, she could’ve offered me $112 in store credit which is what I paid, and put these brand new stands back in stock that are currently selling at their store for $140.
Horrible experience for a consumer and I will never shop at a Best Buy again.
Bought an Apple laptop computer, the sales person was informative, well spoken, easy to understand the differences between the options... they have 0% finance options for a time period or money off on a large purchase like that right up front that you choose. It only took about 30 minutes total
Useless store. Barely anyone working here and have to wait forever for anything. Stuff put on the shelves they won't even sell you and nothing is by the correct price tag. Just go to Target across the street because they might at least have what you went in for.
Response from Best Buy
March 05, 2026
Hello, Mark,
Thank you for reaching out for support with your experience and the lack of support in store. We can understand that a store that may be understaffed can be difficult. If you would like to reach out for support you can chat with us on any of our social media profiles below with Review 126068.
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