Best Buy Orland Park

The Geek Squad is excellent! Timmy and Derrick(?) were both EXCELLENT when I was in the phone department!!

I scheduled an at-home delivery and return pickup for a 65" TV for Saturday, July 25th. The driver never arrived, despite me calling customer service multiple times throughout the day. Even though agents admitted they could not reach the driver, they repeatedly assured me the delivery was still coming. Meanwhile, the live tracking map showed the driver parked at a single residence for over 6 hours. Because of Best Buy’s poor communication, I wasted an entire Saturday and missed a birthday party. To make matters worse, the only available reschedule date was Tuesday, forcing me to take a day off work just to resolve an issue caused entirely by the company. Best Buy offered no other flexibility or accommodation to remedy this situation. This is completely unacceptable treatment of a customer.

Had to cancel an order because they wouldn't let the authorized pickup person get the order. Could have been an issue with their system but it was a wasted trip regardless.

Stay away! I took my laptop in to get the screen replaced, and got it back with the screen not attached to the laptop, and peeling off. I went back to get a refund, and have someone who knows how to fix it do it instead, and was told to wait for a manager to call me around 1. By 3, i still had not received a call, so i drove back out there a fourth time. The after sitting waiting another half hour for the manager to come out, they still refused a refund, and simply shipped it off to fix it again. Im now without my laptop that i need to work again for another week, and they wasted my time having to drive out there an extra 3 times. Still awaiting my laptop to arrive back over a week after this incident, and could not advise you anymore to stay away!!