I just got out of the hospital and am unable to go in to the store for help and answers. I called the store and was eventually connected to Connie in Virtual Sales. The Only reason I am writing this review is because of Connie. Connie was incredible. Not only did she answer every question I had. She gave me confidence and assurance in her answers....
She knew what she was talking about. She was knowledgeable, insightful, courteous, polite, and very kind as well. Thank you Best Buy for hiring Connie. Don't ever let her go. She is incredible.
Thanks again Connie for all of your help.
You have been a God sent.
I have ordered an item on 12/3 for store pickup on 12/6. Late in the evening on 12/6 the order status was still showing preparing for pickup. I have contacted best buy and was told the item is no longer available, however when I placed it online that same day it was shipped on 12/7. That is very interesting.
Response from Best Buy
December 08, 2025
Hello, Peter,
Thank you for taking the time to reach out on Google with a review. We strive to make every online order a seamless process from start to finish. I completely understand the need for support if any part of the process doesn’t go as expected. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #83423 in your message. You can find us here:
Facebook (https://bby.me/s6l395), Twitter/X (https://bby.me/de330u),
Instagram (https://bby.me/ni8kx8).
Richard the IT advisor helped me and my husband choose a brand new TV and Soundbar. After returning a TV we purchased from COSTCO, he educated us on the different models we were looking at. The best salesmen are those that know their products!!! It amazed us how much knowledge he had. Richard was a true professional and made us feel like we made the best informed decision. We went from spending $500 to $2500 with no regrets when we walked out of the store. THANK YOU RICHARD!!!!!
Janice N
December 05, 2025
Fast service clean store.