Best Buy Orland Park

Great experience buying a home refrigerator helpful knowledgeable sales person prompt delivery reccommed to all

Everyone was so helpful

It was OK, nothing special

If I could I would leave -5. I brought a rexing dash cam.i had it installed at this store. The tech was 25 minute late. He had not ever worked on a Rav 4 prime. He failed to tell me that. He cause warning lights to turn on during the installation. He then disconnected the battery not knowing this action would cause my head unit to freeze. It needed a password/code that I didn't have. I had to take it to the dealer it cost $189.00 to get it fixed. The tech discussed this with his manager. They decided it was my fault for not knowing the password/code. They told me they would not pay for the cost of the of the repair the dealer charged. The reason I was given was the manager determined it was my fault because I should have known the code. I called the number given to me by the tech to speak directly with the manager .I left a message. He never called me back. I and the church members have spent tens of thousands of dollars at Best Buy. Heretofore Best Buy always stood behind the quality of their goods and services. I am so disappointed and appalled that this is the kind of service that management tolerates and encourages from their employees at this store. This is the only store I've received this kind of subpar quality of service from. If you want to be blamed for the negligence of technicians who proceed with installations even when ignorant of the knowledge needed to make professional decisions about jobs they take on. If you don't mind literally pay for the education of their staff after they cause damage to your property then you should shop at this store.I feel I should be given a refund for the $99.00 charge for a service not appropriately done and the $189.00 charge I had to pay the dealer to fix the problem the technician created by not being professional and having thorough knowledge of the product, vehicle and possible complication their actions may cause.