Best Buy Orland Park

Not being able to connect with the actual store is ridiculous. The AI agent will only connect you with random live agents when you have a questions for the specific store. So dumb best buy.

This review is regarding the exceptional service I received from Judy Delgado. On 10/18, I purchased 5 kitchen appliances for my home. We scheduled the delivery for 10/28/26. I wrote a review about this experience already. Included in my delivery, I paid for an item to be hauled away. Well, I decided to have the haul removal item removed. I called to speak to my sales associate, Judy however, they told me they could not route my call and asked what was needed and informed me they could handle it. Note: I called the general number for Best Buy Orland. The Best Buy staff person removed the “haul away” item and noted my account would be adjusted; he did not tell me anything else. I actually felt good about how seamless the process was until I rec’d an updated text noting my delivery changed to 10/29. I called back and explained to the next Best Buy staff that answered the phone. I informed him of what occurred and he said nothing could be done to get the 10/28 date back. I told him I could not have a delivery on any other date but 10/28. He started talking to me as if I was being irate, I was not. Best Buy really should listen to the call if it was recorded as his handling was not good. We ended the call. I decided to look for my sales invoice to see if Judy gave me a different number other than the general number to the store. She did. I called and she didn’t answer. I emailed her and hoped a text I sent would get to her. She called me back and I explained the situation. I let her know the person did not inform me changing something would impact my delivery to the point that it was no longer a viable delivery date. I could not understand why removing the haul away line item would impact my delivery AND why this wasn’t explained to me by the person that took my initial call. Well Judy made it happen. She was able to go into the system and restore my delivery and appliance installations for the same day. On 10/28, everything was delivered and installed as planned and I am happy with my appliances that Judy helped me with. I also glad she made it happen. I was ready to cancel my entire order (stove, dishwasher, above the stove microwave, refrigerator and deep freezer). I did not want to do that as I was excited about it so I am ecstatic that Judy was able to do whatever she did to get me back on the schedule. Best Buy, train your staff better. Thank God for Judy as she told me she has worked there for 12 years – those 12 years mattered; she knew how to make things happen. Happy customer. Best Buy made money. Delivery people delivered. Installation people were able to install. One call impacted it all. Thank you Judy Delgado.

Quick and professional. I’ll definitely go back

Picked a headset on shelf 108$ at the roster 200$ I went and picked another one different brand at the shelf with discount is 159$ at the register is 250$ and the only answer I got is they said maybe wrong tag on shelf on both , even though the name and price are matching what I got , check your prices please before you pay