Caleb E
September 26, 2026
Horrible delivery/installation experience!!
This is a warning do not let Best Buy install nothing for you I don’t care what it is because they will take your money and send a third party delivery/installation team out to your home to do a half job. You been WARNED! Don’t do it!!!
Response from Best Buy
September 26, 2026
Hello, Caleb,
It is an understandable expectation for your delivery to go smoothly and the job to be completed entirely.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/OBaoV4)
Twitter/X ( https://bby.me/nJi2oX)
Instagram ( https://bby.me/zo08tl)
Please be sure to mention your review, #226998.
David M
September 21, 2026
Bought my son a ps5. Item was in stock and staff was fast.
Was told a sales rep was going to help me, asked the front desk twice and no one showed up after waiting 40 minutes, finally left. Unreal, horrible experience
Response from Best Buy
September 21, 2026
Hello,
Thanks for your review. We strive to provide our customers with the best support and experience possible. Feeling this has not been the case with you is upsetting to hear.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/ihJeEg)
- Twitter/X (https://bby.me/sLwybt)
- Instagram (https://bby.me/u4Xs0R)
When reaching out, please reference your Google Review 225074.
Chickie456
September 18, 2026
Excellent service! The worker, Corey, was very nice and friendly, he knew so much about the laptops, understood about pricing and especially the gaming aspect of it all. When we got to save up and come back to buy sadly the laptop we were first looking at was unavailable, but Corey again helped us find another one that would be a good alternative, it was even on sale at the time too, helping us save some. Overall loved the place and will definitely be coming back for any electronic need. Been really enjoying my new laptop.