Best Buy Oswego

**update** Messaged them as asked and the same thing. At least this customer service rep was trying to be helpful and understanding. The chat seemed robotic and they typed a message that was meant for another customer to me during it (something about delayed shipping—) I did get offered $100 off new tv but we can’t afford that. I get it, we messed up and didn’t get the extended warranty. But this is Best Buy’s product, it has an issue and no real help unless we spend $300+ for appointment and repairs or over $500 for a new one. Own up to their product you make! I saved for so long to get a tv as a Father’s Day gift, disappointed hide behind “well the warrant is gone sorry we are limited with how we can help” (1 month over) this isn’t an outside product they sell- it’s theirs! Thanks to the lady who talked to me, but still nothing. I’ll take my business elsewhere next purchase. We got an insignia tv (their brand) 13 months ago. A manufacturing issue just came up and they want to charge more than 1/2 the tv cost to come look and repair, extra cost for parts! Yah, we get it we didn’t buy the extended warranty but a brand YOU make and no discount or help- very very disappointed. Barely a year old and they don’t care. Best Buy was our go-to for TVs. Not anymore. Very sad they wouldn’t support even when it’s a tv they made and a manufacturing error.

Very frustrating trying to call to find something, first you talk to a computer, then you talk to someone reading off of a computer overseas, they refuse to put you in contact with someone in the store.

Help in floor very aloof and seenwd dis-interested in helping out, also lack of product knowledge

We had a fantastic experience purchasing our new TV at Best Buy, thanks to Liz! From the moment we walked in, she was incredibly helpful, knowledgeable, and patient. We came in with a lot of questions, and Liz took the time to explain the differences between models, screen technologies, and what would best suit our space and needs. She didn’t try to upsell us—just gave honest advice and made the process stress-free. Her customer service was exceptional, and you could tell she genuinely cared about helping us make the right choice rather than just making a sale. Thanks to Liz, we walked out with a great TV that we absolutely love. Highly recommend asking for her if you’re shopping at Best Buy!