Best Buy Oswego

They sold me a defective console and refused to take responsibility. I'll never buy from them again.

I received a damaged tv because their employees dropped the tv in my car. I was told to come back the next day because the return would take too long. Unbelievably, awful customer service

This is the worst Best Buy location. Look at all the one star reviews and then look how many call managers out by name. All similar complaints. I had the unfortunate experience of dealing with the manager, Justine, today. How or why she is a manager is inexplicable. She is rude and condescending to a fault. I bought a new TV yesterday which was chipped on the corner when I opened the box. I immediately took photos and called customer service who advised me to return it to the store. First Justine "scolded" me because I did not properly and completely repackage the TV. Then she flat out accused me of damaging my TV. I asked her why I would damage a TV just to exchange it and she told me that she has been doing this 15 years and TV's do not get chipped so I clearly damaged it. She then told me if I did not like it I could call corporate. The entire time she talked down to me and was rude to me. How does someone like this get a promotion to management? Look at how many complaints just this year alone mention her by name. And the fact she is still not fired speaks volumes to how little the store director and corporate care.

Worst customer service at this location. So called manager, Justine, is extremely rude to customers.