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Frequently Asked Questions About Best Buy Oswego
How do I check product availability at the Oswego Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Oswego Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Oswego stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Oswego Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1614 reviews)
Prairie P
July 26, 2025
1 out of 5
Very frustrating trying to call to find something, first you talk to a computer, then you talk to someone reading off of a computer overseas, they refuse to put you in contact with someone in the store.
Rhonda B
July 14, 2025
2 out of 5
Help in floor very aloof and seenwd dis-interested in helping out, also lack of product knowledge
Response from Best Buy
July 15, 2025
Hello,
Thank you for the review. I can understand your concern with customer service you are describing. We never want to make it difficult to receive help.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/r6iklg), Twitter/X (https://bby.me/lhatid), or Instagram (https://bby.me/s7c4hy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 15882.
Regards,
^ Kristy
Mikee
July 14, 2025
5 out of 5
We had a fantastic experience purchasing our new TV at Best Buy, thanks to Liz! From the moment we walked in, she was incredibly helpful, knowledgeable, and patient. We came in with a lot of questions, and Liz took the time to explain the differences between models, screen technologies, and what would best suit our space and needs.
She didn’t try to upsell us—just gave honest advice and made the process stress-free. Her customer service was exceptional, and you could tell she genuinely cared about helping us make the right choice rather than just making a sale.
Thanks to Liz, we walked out with a great TV that we absolutely love. Highly recommend asking for her if you’re shopping at Best Buy!
Les M
July 11, 2025
5 out of 5
Took the bad, bad stuff off my computer while I waited. The Geek team are wonderful.