Best Buy Oswego

I would like to rate this store as -5, the treatment I had from Store manager, Cynthia, was very brutal and disrespectful. I placed an order online and which is due to pick up by March 14 end of the day, but the order got cancelled. The order come up promotional gift card and promotional trade in value. The order was cancelled on 12:51AM on March 14 by Best Buy without my consent, the moment the promotional trade in credit expired. The store associate initially mentioned that the older order can be pulled into active state or the new order can be made with same promotion, but suddenly Cynthia showed up, she derailed the progress totally in wrong direction and made me to walk out from the store without the order. Their treatment was very disrespectful, and the store has copy of IMEI of the phone that I carried for Trade In, which they did not deleted in front me. Attached pictures about the communication from Best Buy Notifications regarding this order progress. I spent ,more than 30 mins in the store to get this bad experience. And then I spend about 100 mins with 1800 number to resolve it, during the conversation with customer service, they mentioned that the order was cancelled by Oswego Store, i still asked how store can cancel the order at 12:51AM when the store closes at 9PM and opens back at 10 AM, but no response was provided. The 1800 team member concluded that it is Best Buy Corporation fault, and the impact to customer never compensated by them. I will not buy in Best Buy as it is not Best Buy any more

Came to pick up an online order then had to say no for 5 minutes on how I didn’t wanna sign up for their 50 dollar membership and had to wait for my item they held hostage until after 5 mins of saying no.

Bought a laptop from the BB in Schaumberg. It was certified factory reset and ready. Got it home, spent an hour attempting to start upsteps but it wouldn't load the internet. Had my IT cousin look it over and trouble shoot it. He said that it was likely the wifi adaptor that missing or dysfunctional. Brought it in to Cynthia at the help desk. She confirmed it was missing. Instead of driving back to the original purchase place I opted to pay yhe set up fee and trust it to Cynthia. They finished it in the predicted time frame and I was on my way. Thanks Cynthia.

Overall. Good service. Unfortunately they couldn’t fix the Gigabyte laptop. It was returned without the screws of the bottom cover. No big deal. Staff was professional.