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Frequently Asked Questions About Best Buy Oswego
How do I check product availability at the Oswego Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Oswego Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Oswego stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Oswego Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1749 reviews)
Kim U
October 06, 2026
1 out of 5
They apparently did not want our business, we wanted to buy some appliances and were told someone would be over in 5 minutes. 30 minutes later, nobody... Guess we'll take our business elsewhere.
Tina M
October 06, 2026
5 out of 5
We had to buy a new TV. Taylor was very knowledgeable and helpful! Great customer service!
Essie N
October 04, 2026
1 out of 5
Went there for a return and I was denied. I bought an item it was broken and when I took it back for return I was told we can’t return it. I am a loyal customer for over 15 years and it’s horrible to see how this location doesn’t care about the customers service at all. What’s a point of being a total member here?? The supervisor or manager did not attempt to fix the situation at all. The item cost not even $10 and the manager didn’t even want to do anything to keep the customer happy. What happened to the customer service??? Best Buy Oswego DO BETTER because I will definitely not shop from this location again. I’m hoping the store manager see my comment and call me so I can let him know how careless his staff are.
Response from Best Buy
October 05, 2026
Hello, Essie,
Thank you for taking the time to share your feedback with us. Providing excellent customer service is important to us, and we recognize that your experience while returning a damaged product fell short of what we aim to provide. Please send us a direct message through one of our social media platforms, so we can take a closer look and assist you. Be sure to reference Google Review #230575.
Instagram (https://bby.me/Vt6LS2), X/Twitter (https://bby.me/tdoWEp) or Facebook (https://bby.me/ZPeitr)
Donna M
September 30, 2026
1 out of 5
We bought Bose satellite speakers from the Best Buy in Oswego. We told the associate what Bo’s sound bar we had. The speakers would not pair with the sound bar we have. We are older and we waited for our son-in-law to come over. When we tried to return them, it was five days over the return policy. The associate should not have sold us the satellite speakers. Very unhappy will not go back to Best Buy.