Damian C
November 18, 2025
Aurora location looks better, has a better selection, and actual helpful managers. Some dude in their India based call center was more helpful than TWO managers, and the dude never even been the US let alone a Best Buy. At least the normal workers tried. Can't wait until Microcenter arrives :)
Edit: Reading the other reviews, it seems managers are a consistent point of issues.
Went to Geek Squad they said I need a new power cord. Then a man from Best Buy helped us he was extremely helpful and took his time. Was at the Oswego store.
MaybeMab
October 29, 2025
Went to the store, bought something and left. Realized I thought I was charged wrong. Tried calling and as type I was “on hold” for over 6 minutes waiting for someone to pick up. I finally hung up after a little after that. Gave 2 stars because the cashier sorta dealt with me trying to use rewards and a gift card. And I couldn’t get it to work.
Justyna the manager has zero I mean zero customer service skills. Thinks she can talk down on people because shes a "manager" couldn't manager herself out of a paper bag. Having total tech they are supposed repair or replace the products under the plan. They could not fix it so they gave store credit to repurchase the items, however, that item has gone up in price significantly.They refuse to price match the price we paid to get our item replaced. Would not recommend shopping here or buying the plan.