Best Buy Oswego

My beef is more with their corporate/rewards center than with the store. But I also went to the store and spoke with the manager and he was absolutely no help or did he care to help. I asked if I could have the district managers contact information so I could speak to them. He said he didn't have anyway to contact them. The customer service at Best Buy has really gone down hill over the years. The associates are not knowledgeable or helpful in any way. Remember when Best Buy was the goto place and always hopping? Now the place is like a ghost town. Back to my issue. I was offered a $90 credit for making $300 in purchases outside of Best Buy using my best buy visa card. I activated the offer, spent $1000 and never received my reward. I called their reward center 5 times over the course of a month, spoke to 3 different supervisors during that time. Each time I was told I'd get a response within 48 hours. Never got a response, not a call, not a email, nothing! I finally just gave up, cut up my card and will never shop at Best Buy again. I'll take my business elsewhere where I'm appreciated as a customer. I'll probably find more knowledgeable associates as well.

The customer service at this location was terrible. They dont try to help you resolve your issues at all.

Sold me a $2000 MacBook Pro w a faulty display. Refused to exchange or refund the purchase when I brought it back 5 days later. Horrible policy, indifferent customer service. They could have made a customer for life, now I will avoid under all circumstances.

The costumer service was very unprofessional. I came to get a iPad with my Best Buy credit card but didn’t know that it shuts down if you don’t use it often. The lady explaining this to us was snickering the whole entire time. I don’t know if she found the situation funny, but that was beyond rude and disrespectful. Besides her the other employees were fine. This was not a situation to be snickering about and I hope for more professionalism.