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Frequently Asked Questions About Best Buy Oswego
How do I check product availability at the Oswego Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Oswego Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Oswego stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Oswego Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1642 reviews)
MaybeMab
October 29, 2025
2 out of 5
Went to the store, bought something and left. Realized I thought I was charged wrong. Tried calling and as type I was “on hold” for over 6 minutes waiting for someone to pick up. I finally hung up after a little after that. Gave 2 stars because the cashier sorta dealt with me trying to use rewards and a gift card. And I couldn’t get it to work.
Juan H
October 29, 2025
1 out of 5
Justyna the manager has zero I mean zero customer service skills. Thinks she can talk down on people because shes a "manager" couldn't manager herself out of a paper bag. Having total tech they are supposed repair or replace the products under the plan. They could not fix it so they gave store credit to repurchase the items, however, that item has gone up in price significantly.They refuse to price match the price we paid to get our item replaced. Would not recommend shopping here or buying the plan.
Walter
October 19, 2025
1 out of 5
Do not buy a laptop here unless you are ready to keep it. I spent 1400$ on a laptop here and had software issues out of the box which they couldn't fix and wouldn't offer a return. I have proof of all of it and they shouldbe put out of business. Buy online! Avoid Best Buy with an untrue return policy and faulty computers out of box for more than other stores. P S. I went here thinking they knew electronics, they know how to sell electronics, there's a difference.
Response from Best Buy
October 19, 2025
Hey there, Walter,
We understand your concerns with your recent purchase. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/29wvc7), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #57896"
Sherese H
October 18, 2025
1 out of 5
If I could give the Oswego store with zero stars, I would. Ammarrzing was a greeter at the door who provided me direction to where I can find the product I was looking for. I approached Ammar again expressing that I needed help. He stated that he could not help me because he was helping someone else…. hmmm. There was no one around. Then, Lex appears and Ammar says after I finish speaking with them, I will come and assist you, give me five minutes. We waited over ten minutes. Then, I decided I will go elsewhere, let me just get the product I came in here for. Now, I am standing at the cash register and no one is providing any customer service. Then, as I am walking out, Lex ask if I need anything… at this point, are you kidding me, I just stated I am going somewhere I can get customer service. This has been the absolute worst customer service experience here in Oswego. Best Buy, you have to do better!