Went to Geek Squad they said I need a new power cord. Then a man from Best Buy helped us he was extremely helpful and took his time. Was at the Oswego store.
MaybeMab
October 29, 2025
Went to the store, bought something and left. Realized I thought I was charged wrong. Tried calling and as type I was “on hold” for over 6 minutes waiting for someone to pick up. I finally hung up after a little after that. Gave 2 stars because the cashier sorta dealt with me trying to use rewards and a gift card. And I couldn’t get it to work.
Justyna the manager has zero I mean zero customer service skills. Thinks she can talk down on people because shes a "manager" couldn't manager herself out of a paper bag. Having total tech they are supposed repair or replace the products under the plan. They could not fix it so they gave store credit to repurchase the items, however, that item has gone up in price significantly.They refuse to price match the price we paid to get our item replaced. Would not recommend shopping here or buying the plan.
Do not buy a laptop here unless you are ready to keep it. I spent 1400$ on a laptop here and had software issues out of the box which they couldn't fix and wouldn't offer a return. I have proof of all of it and they shouldbe put out of business. Buy online! Avoid Best Buy with an untrue return policy and faulty computers out of box for more than other stores. P S. I went here thinking they knew electronics, they know how to sell electronics, there's a difference.
Response from Best Buy
October 19, 2025
Hey there, Walter,
We understand your concerns with your recent purchase. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/29wvc7), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #57896"