Very frustrating trying to call to find something, first you talk to a computer, then you talk to someone reading off of a computer overseas, they refuse to put you in contact with someone in the store.
Help in floor very aloof and seenwd dis-interested in helping out, also lack of product knowledge
Response from Best Buy
July 15, 2025
Hello,
Thank you for the review. I can understand your concern with customer service you are describing. We never want to make it difficult to receive help.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/r6iklg), Twitter/X (https://bby.me/lhatid), or Instagram (https://bby.me/s7c4hy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 15882.
Regards,
^ Kristy
We had a fantastic experience purchasing our new TV at Best Buy, thanks to Liz! From the moment we walked in, she was incredibly helpful, knowledgeable, and patient. We came in with a lot of questions, and Liz took the time to explain the differences between models, screen technologies, and what would best suit our space and needs.
She didn’t try to upsell us—just gave honest advice and made the process stress-free. Her customer service was exceptional, and you could tell she genuinely cared about helping us make the right choice rather than just making a sale.
Thanks to Liz, we walked out with a great TV that we absolutely love. Highly recommend asking for her if you’re shopping at Best Buy!
Took the bad, bad stuff off my computer while I waited. The Geek team are wonderful.