Best Buy Oswego

They have one check out and nobody is usually there. So you have to go to customer service in order to check out, which takes forever because people are returning items, poor design.

My experience at this Best Buy started out great, until I got to the register. I was lucky enough to find an open‑box item in good condition, which I was excited about due to the discounted price. Unfortunately, the cashier was unable to get the item to scan. I then had to wait almost 10 minutes for her manager to come over. During that time, I was asked if I would be willing to purchase a standard, brand‑new item at full price. I politely declined and stated that I wanted the open‑box item at the discounted price. When the manager arrived—who I later learned was the store manager—she immediately seemed annoyed that I didn’t want to simply pay full price. She explained that adding the open‑box item to the system would be a “process.” I asked how long it would take and said I was willing to wait. At that point, I had already waited about 15 minutes total, and waiting another 10 minutes was well worth the savings to me. Instead of helping, the manager’s attitude continued to worsen. She was rude and dismissive, treating me like I was the problem rather than acknowledging that the item had not been properly entered into their system. The interaction made me feel like an inconvenience for asking to pay the correct, advertised price. When I attempted to speak with another employee about the situation, I was told that she was the store manager—leaving me with no further in‑store options. This interaction was extremely disappointing and overshadowed what had initially been a positive shopping experience. Because of how poorly this was handled, I will also be writing a letter to Best Buy’s corporate office. Customer service should not feel confrontational when a customer is simply asking to pay a legitimate, discounted price.

Friendly staff

I came here looking for the most idea work laptop that went with the budget I had set. Ashley went above and beyond to help me find just that. I really appreciate the service she provided!