Donna M
September 30, 2026
We bought Bose satellite speakers from the Best Buy in Oswego. We told the associate what Bo’s sound bar we had. The speakers would not pair with the sound bar we have. We are older and we waited for our son-in-law to come over. When we tried to return them, it was five days over the return policy. The associate should not have sold us the satellite speakers. Very unhappy will not go back to Best Buy.
Jenna G
September 19, 2026
Last Thursday I went in for a security camera and needed a lot of help finding one that fit my needs. One of the workers, Taylor, helped me find one and was amazing about it. I have the camera all set up now and it works perfectly!
Aiden A
September 16, 2026
Waited in line for 12 hours for the new pokemon collection, asked about everything that’s was available for purchase so that I could purchase everything available, after I checked out, I told the employee it seemed like she missed ringing up an item and then they refused to let me check it out
Spoke with multiple employees including the manager and they just did not care
Response from Best Buy
September 16, 2026
Good Morning, Aiden,
We definitely understand how you are feeling after issues arose after waiting during the latest Pokemon release. We would be happy to review this further with you. Please feel free to send us a private message on social media that includes your Google review case ID: #223115.
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