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Frequently Asked Questions About Best Buy Oswego
How do I check product availability at the Oswego Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Oswego Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Oswego stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Oswego Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1618 reviews)
Tim C
August 03, 2025
4 out of 5
Great tech help fron Zak. Happy with new laptop choice.
Melissa C
July 30, 2025
1 out of 5
**update**
Messaged them as asked and the same thing. At least this customer service rep was trying to be helpful and understanding. The chat seemed robotic and they typed a message that was meant for another customer to me during it (something about delayed shipping—) I did get offered $100 off new tv but we can’t afford that. I get it, we messed up and didn’t get the extended warranty. But this is Best Buy’s product, it has an issue and no real help unless we spend $300+ for appointment and repairs or over $500 for a new one. Own up to their product you make! I saved for so long to get a tv as a Father’s Day gift, disappointed hide behind “well the warrant is gone sorry we are limited with how we can help” (1 month over) this isn’t an outside product they sell- it’s theirs! Thanks to the lady who talked to me, but still nothing. I’ll take my business elsewhere next purchase.
We got an insignia tv (their brand) 13 months ago. A manufacturing issue just came up and they want to charge more than 1/2 the tv cost to come look and repair, extra cost for parts! Yah, we get it we didn’t buy the extended warranty but a brand YOU make and no discount or help- very very disappointed. Barely a year old and they don’t care. Best Buy was our go-to for TVs. Not anymore. Very sad they wouldn’t support even when it’s a tv they made and a manufacturing error.
Response from Best Buy
July 30, 2025
Hello.
Having a defective item after a short period of time would definitely be concerning, and we would be glad to look into this to see what options may be available and answer any questions you may have.
If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/2wnrv0), Twitter/X (https://bby.me/4je3gf), or Instagram (https://bby.me/t22hfs). Please also include Google Review number 22492.
Best,
^Allison
Prairie P
July 26, 2025
1 out of 5
Very frustrating trying to call to find something, first you talk to a computer, then you talk to someone reading off of a computer overseas, they refuse to put you in contact with someone in the store.
Rhonda B
July 14, 2025
2 out of 5
Help in floor very aloof and seenwd dis-interested in helping out, also lack of product knowledge
Response from Best Buy
July 15, 2025
Hello,
Thank you for the review. I can understand your concern with customer service you are describing. We never want to make it difficult to receive help.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/r6iklg), Twitter/X (https://bby.me/lhatid), or Instagram (https://bby.me/s7c4hy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 15882.
Regards,
^ Kristy