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Frequently Asked Questions About Best Buy Oswego
How do I check product availability at the Oswego Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Oswego Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Oswego stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Oswego Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1671 reviews)
Alex L
January 01, 2026
1 out of 5
Bad experience.!
Bougth a 85in Samsung TV and was damage, went back to returned or exchange but the manager (Daniela Carrillo) was rude and blame me for the damage and said she could take it back or do and exchange. Now I’m stuck with a $900 broken TV
Response from Best Buy
January 02, 2026
Hello, Alejandro,
Thank you for your review. It can be frustrating when a new TV has damage you weren't expecting. If you are in need of assistance or want to formally document your complaint, please reach out on social media. Kindly include Google Review 99119 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Srini P
December 28, 2025
4 out of 5
Great place to buy electronics
Nick M
December 28, 2025
1 out of 5
Don't waste your time and money on the protection plans. You can't speak to anyone from the store over the phone its all call centers with no helpful information at all.
Response from Best Buy
December 28, 2025
Hello,
Thank you for taking the time to share this with us. We can understand not being able to speak with someone at your local store, as expected, isn't ideal.
Calls are currently being directed to our support teams, as an effort to allow store employees the best opportunity to assist their customers in their stores. Our support teams should be able to assist with questions with your protection plan though. We'd like to look into this further with you, if you can please send a private message on one of our social media platforms, Facebook (https://bby.me/ilcm3e), Twitter/X (https://bby.me/pdcjrs), or Instagram (https://bby.me/z4staw), and refer to your "Google review #96624".
Sarah L
December 27, 2025
1 out of 5
Don’t use the “ready in one hour” pickup, days later you still won’t have your product. Unless for some reason they have the best price go somewhere else. Bad business practices and trying to just speak with someone at the store while calling is impossible. They hold your money and don’t give you the product then make you wait 7-10 days to get it back. Just don’t waste your time or money here.
Response from Best Buy
December 27, 2025
Hello Sarah,
Thanks for reaching out and letting us know about your pickup attempt. We would love to document your experience and see if we can help in any way. Can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #96129 in a private message.
Facebook (https://bby.me/ywoh8j)
Twitter/X (https://bby.me/eolsas)
Instagram (https://bby.me/1zv3aw)