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Frequently Asked Questions About Best Buy Oswego
How do I check product availability at the Oswego Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Oswego Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Oswego stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Oswego Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1593 reviews)
Anna V
April 10, 2025
5 out of 5
Super nice staff
R M
April 10, 2025
5 out of 5
Karen was a delight to work with & walked me through my new digital camera. Thank you!
Jaime r
March 26, 2025
1 out of 5
The way they treat you like you’re going to steal from their store is beyond ridiculous. Don’t go here even more so if you are of color. I won’t be giving them my business anymore.
Response from Best Buy
March 26, 2025
Hi, Jaime,
Thank you for taking the time to share this review here, although this is quite concerning to hear. We pride ourselves on being an open and welcoming environment, but are saddened to hear that was not the case for your recent visit. We would like to get some details from you, and ensure your feedback is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64971823. We look forward to hearing from you!
Regards,
^Katie
Matt M
March 23, 2025
1 out of 5
Only because I can't give it zero. This store is one of the worst ones I've been too. Makes me never want to goto best buy again. I was looking at songs bars today. I get to the end and see a nice Sony one for $99. I looked at the box and the specs. I was like yes this will do. I was a little fishy on the price so I took s picture. There was 3 of them by the way. So I grabbed it and went to pay. It rang up for 199. I was like in sorry but the sign on them says 99 and I showed her the price. She did go look and she said she would get the manager. She was very nice. Rob a so called manager came by, she told him the situation and so did I. I also showed him the picture. It said he couldn't do anything about it. I'm sorry you should honor the price. He said the only thing he could offer me was a sorry. I'm got so upset at that point. Really, maybe you should honor and then hold your employees accountable for not checking their departments often and making sure everything is where it should be.
For now I on think I'll stop at ABT Electronics in Glenview or on Amazon.
Response from Best Buy
March 24, 2025
Hi, Matt,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64961598 as reference. We look forward to hearing from you.
X: https://x.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian