Best Buy Oswego

I purchased a laptop charger after specifically bringing my laptop into a Best Buy store to make sure I was buying the correct one. An employee assured me it would work, but it didn’t. When I went to return it to another Best Buy store just one day after the 15-day return window, I was told there was nothing they could do because I was on day 16. Who knew Best Buy’s standard return policy for most products is 15 days. I was disappointed that no flexibility or customer service was shown in a situation where I relied on the advice of Best Buy’s staff. To make matters worse, I spoke with the store manager, who was just as unhelpful. A good manager should be willing to listen and try to make things right, especially when an employee gave incorrect advice. Instead, I was left with a charger I can’t use and the feeling that customer satisfaction isn’t a priority. Needless to say I will not go back to any Best Buy’s.

Horrible customer service. My TV only worked for a week. They scheduled the repair for weeks out. Then they canceled the repair the same day 4 hours before the 7-7 time frame was over and had to reschedule 2 weeks later to July 8th. So im just not supposed to be able to use my product for a month after paying for it?

The manager is really terrible. I bought a laptop and he told me they don't accept returns. My computer is only 48 hours old. Why is this store's manager still working? I called customer service and they actually recognized the store and apologized to me, telling me to try another storeCan't get in touch with the store.

Taylor helped me order an item I needed and she was super quick! She was super sweet!