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Frequently Asked Questions About Best Buy Oswego
How do I check product availability at the Oswego Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Oswego Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Oswego stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Oswego Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1712 reviews)
Pangu
June 19, 2026
1 out of 5
The manager is really terrible. I bought a laptop and he told me they don't accept returns. My computer is only 48 hours old. Why is this store's manager still working? I called customer service and they actually recognized the store and apologized to me, telling me to try another storeCan't get in touch with the store.
Response from Best Buy
June 19, 2026
Hello there!
Thank you for leaving a Google Review. We definitely understand the desire to make the most of our Return & Exchange Policy. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #174580" for reference. You can find us here:
Twitter(X):
https://bby.me/zU4o8B
Facebook:
https://bby.me/XE1VSy
Instagram:
https://bby.me/CWvprl
Amanda G
June 18, 2026
5 out of 5
Taylor helped me order an item I needed and she was super quick! She was super sweet!
olivia r
June 17, 2026
5 out of 5
They were very quick with my pick up order and super efficient when I came to grab it
Geo
June 16, 2026
1 out of 5
Best Buy's online site has become a 3rd party garage sale site with terrible overseas customer service. You can't even reach a local store directly anymore (Oswego, IL). When you call the local number to ask a simple question you have to navigate an AI bot and are then redirected to the clueless overseas agent that uses a fake name and knows absolutely nothing other than the FAQ's listed on their screen. Best Buy might as well just close all their brick and mortar stores and merge with Amazon. Total garbage experience!!!!!
Response from Best Buy
June 16, 2026
Hello, Geo.
Thank you for your review. Not being able to contact the local store can certainly be frustrating, so we can understand your disappointment here. We would be more than happy to assist with any questions or concerns you may have as well ensure this is formally documented on your behalf. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/3iaO99)
- Twitter/X (https://bby.me/elqA51)
- Instagram (https://bby.me/I8YIsL)
When reaching out, please reference your Google Review 173474.