Best Buy Peoria

Today, December 11th, 2025, I’d like to put in a good word for “Charles” in the laptop computer area at the East Peoria Best Buy store. He was very patient, respectful and knowledgeable. He guided us to our best few options and explained the pros and cons very well helping us get to our final choice. If it wasn’t for Charles we would still be looking for a new laptop. Thank you so much for Charles.

Yesterday I talk with one sales rep,I planing to buy 4 Television,He said Tuesday also same price,but today I came simply they said sorry miscommunication,

They were very helpful and curious and took care of my needs right away. I am very grateful for all they did to help me the other day!, Best buy is more than a store. It's a place where people really care about " people" its a people place. Thanks Best buy for being my bestest friend when I was in need with no where else to turn ! Your knowledgeable employees knew just what to do! It really helped me put alot. So, thankyou ! Debra Z.

This was a mixed feeling, but it was a disaster due to improper handling with inexperienced staff I would say. I ordered an HP laptop from the store itself as it wasn't available in the store, but it was shipped broken and also a wrong model. When I went to return, they mentioned it was a wrong model so I will have to return to where it was shipped from by calling the toll free number. When I called the customer care, they were very professional and mentioned the store should be able to take it back, then they finally agreed and I purchased another HP laptop from there. That too came with a faulty charger and after talking to the toll free customer care last night, they mentioned the store should be able to replace it as it's under manufacturer warranty. When I went to the store in the morning, a staff Sebastian just checked that it didn't work, but then connected a used Dell charger from the store itself and mentioned you can take it. When I mentioned that it's an HP laptop and I should get a new HP charger in replacement, he was like he doesn't have one and rather than putting a replacement order where I even offered to pick it up myself, he was like if it works, why can't I take the Dell charger? I mentioned to him that in that case I would like to replace the laptop itself in that case, he agreed and took the other one back rather than putting just a replacement order for the laptop itself. While I didn't mind, he then mocked me while I was resetting the laptop to return connecting to his Dell charger that why would I connect to the Dell charger if it was bad? I just refrained from answering anything as I am also in software/hardware line of work and I thought it's better to just get my stuff done, rather training them for free. I want to clear that it's not the staff who was really young was the problem, rather the training at this store. Why the hell would someone need to ask rather understand that under manufacturing warranty, you are supposed to replace the hp charger with a replacement HP charger, not an old used Dell charger from the store itself and mock a customer for it whereas all it would take is to put that order online if unavailable in stock at the store? Then how can an employee not comprehend that replacing the entire laptop makes the returned one open box and store would also lose money while selling that just because it's opened. So in conclusion, my two cents is that train your staff well and be respectful to customers for their legitimate and allowed requests, it's your job.