Best Buy Peoria

Bad service, not enough employees or just plain racists. We got there at opening and went straight to the car sound systems. Told 3 employees we needed help and nobody ever came. We did notice though how people just walking in We serviced right away. This just makes me very upset😡

Awful experience. My phone screen went black and wouldn’t turn on and when I got my appointment with the geek squad the next day. I was told I just needed a new screen and it will either be done day of or in a day or two, but they will text and email that day to let me know. I heard nothing. The next day I call and spent 10 minutes on hold to be told they know nothing. The next day I messaged on the website and was told they know nothing but they said they can arrange a call back from the store (I don’t have a phone) then was told wait 24-48 hours to reach back out. The next day I had access to a phone and I called Best Buy and once again no one knew anything. So off I went to the store for an hour of waiting to get an answer as to when I would get my phone back. Just to make an appointment 2 hours from then where I was told the screen should be in by 1 the next day and the phone should be done by 3. 4:00 rolls around and I roll up to the store and wait just to be told it would be done at 5:00 at the lastest they were working on it. So I stay in the area because it’s almost done and I go in at 4:30 and wait around till 5:20 just to be told the guy who was supposed to work on it decided not to and it would be done by 7:00. Alittle after 7:00 my friend gets a text it’s done and I wait 30 minutes to get my phone. Never in my life do I want to walk back in that store. The lighting is annoying and I feel mad thinking about it. 5 days for a new screen and being told many times you will get a text when it’s done. (I don’t HAVE MY PHONE) This store is a new level of hell that I wish on no one.

Helpful staff. Assisted me to pick out best all around tv for me. Yes, I spent more than I wanted to. lol

Call the store Get AI. No live person answering the phone. Go in n Not Many ppl working there. Looks like theyre going out of business!