Best Buy Peoria

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

Great place to get upgrades for your car stereo, backup cams, remote start and security.

Wonderful

Effectively Denied Service to Active Service US Military I purchased Geek Squad coverage with a laptop I had purchased for my son nearly 2 years ago. We tried to get support on that laptop this weekend, and the way it works essentially means that we can't use the plan. They wanted to take the laptop for several weeks while they sent it off for repair. That means my son won't have a laptop for several weeks. But more importantly, my son is US Army and by the time the laptop is returned, he won't be on leave anymore. And he won't be in a place where I can easily ship him items. There is nothing about this in the terms and conditions of the plan. Had I known this, I wouldn't have purchased the plan. Working with other hardware support provider, they would at least order the parts and then when my son was in town next, he could take it in to get repaired. When I went online to complain, they just refunded me for the coverage, and it was prorated based on how long we have had the coverage. Had I used it successfully and then canceled, the proration makes sense. Had I not tried to use it, the proration makes sense. I had tried to use and wasn't able to. So I had to pay for coverage that my son couldn't use. PS, I'm not going to use a social media platform that I have no desire to be on so that I can waste more of my time giving more feedback. You alienated several people for life over a couple of bucks. Financially that's a horrible strategy. I don't care about the money, I care about the principal. It's all just poor policy meets poor customer service. Anyway, to make my post useful, I will give some consumer advice. I bought my son a ~$3k Alienware because he was stationed near a Best Buy and I bought the coverage because I thought he could just go in and get it fixed. In hindsight, that wasn't the best idea. Around the same time I had bought a similarly spec'd Lenovo for myself. I paid for hardware support, because I couldn't live without it and didn't want to send it in. Keep in mind that I paid EXTRA with Best Buy for the ability to send it in. Not only was Lenovo's support about 1/3rd of the price, they ordered the parts and then scheduled an appointment to come to me and replace the parts when I had issues.