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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Peoria
How do I check product availability at the Peoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Peoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Peoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Peoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2365 reviews)
Adam E
March 20, 2025
3 out of 5
Not a bad store. But for car audio I personally would find another place
Response from Best Buy
March 20, 2025
Hello,
Thanks for sharing your feedback with us. While I'm glad to hear that you like our store, it isn't great to hear that you'd rather shop elsewhere for car audio. I'd like to have our corporate team look into this with you to learn more.
Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, the location you visited, and mention your "Google review 64950081".
Sincerely,
^Melissa
Lance H
March 20, 2025
5 out of 5
Luke eisele was Very helpful setting up my new all in one h-p
Kate C
March 14, 2025
1 out of 5
First off don’t ever order online through this company! We order a MacBook Pro 16in Tuesday the 10th. We were told we would get it Thursday! There was a delay fine I get it! The issue is the person my husband talked to told him it would be a week! I got told by someone named ash she promised me we would get today! 100% sure it would be there today(friday 14th)! Well still nothing! I get on and talk to someone and was told it would be there today and with in 1-2 hours we would get a confirmation email! Still nothing! We went to the store and talked to the guy there and he said it wasn’t there and looked it up and said it just left California yesterday it would be at least 2 more days! We got a tracking number for the guy earlier that said 1-2 hours and it said it left California 3days ago! I get one and talked to a manager named cass and she said it would be here next week on the 19th! I asked for a 50-% refund because of the hassle and the lying and misinformation! She said no we can give a full refund but we would have to cancel the order no want the computer still! I think we deserve at least half of our money back from this! Never again will i ever order through this company! Also the guy at the Peoria IL store said the online people through THEIR app is a third party! How is that when it’s ur app and ur store? Also the guy at the store didn’t know anything either! Stay away from this store and ordering anything!
Response from Best Buy
March 14, 2025
Hello, Kate,
Thank you for reaching out to us. As a consumer myself, I understand the importance of clear communication regarding one's order. We value your feedback and, while we cannot manage unexpected supply chain disruptions, we would like to provide additional assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64926417" when reaching out via social media.
Thank you,
^Ruby
Jayy F
March 10, 2025
5 out of 5
Always great service at this location.