Best Buy Peoria

Horrible experience. I went to get my laptop fixed, and the wait time was 50 mins. I asked them if they can simply see whether it can be repaired, else I don't wait for 50 mins. As I explained the problem and showed the error on screen, they said it can be done. I waited patiently for 50 mins, and when I explained the service engineer and showed the error, she said it has to be sent to Dell and it will take about 15 days to repair. I ended up wasting time without any results. Its perfectly fine if they try and dint succeed, but they could have told the same thing when I entered the store

Sales associate wasn't knowledgeable, check out was time consuming. The till didn't have any $1 bills to make change, so I had to wait maybe 10 minutes for someone to bring $1 bills. The same associate didn't ring up half my items, so I had to wait longer. After check out was done the sales associate handed me my two receipts folded over a could times. All the while this kid was chatting with another younger sales associate, it checking his phone. I'm unimpressed with the overall experience.

Bad service, not enough employees or just plain racists. We got there at opening and went straight to the car sound systems. Told 3 employees we needed help and nobody ever came. We did notice though how people just walking in We serviced right away. This just makes me very upset😡

Awful experience. My phone screen went black and wouldn’t turn on and when I got my appointment with the geek squad the next day. I was told I just needed a new screen and it will either be done day of or in a day or two, but they will text and email that day to let me know. I heard nothing. The next day I call and spent 10 minutes on hold to be told they know nothing. The next day I messaged on the website and was told they know nothing but they said they can arrange a call back from the store (I don’t have a phone) then was told wait 24-48 hours to reach back out. The next day I had access to a phone and I called Best Buy and once again no one knew anything. So off I went to the store for an hour of waiting to get an answer as to when I would get my phone back. Just to make an appointment 2 hours from then where I was told the screen should be in by 1 the next day and the phone should be done by 3. 4:00 rolls around and I roll up to the store and wait just to be told it would be done at 5:00 at the lastest they were working on it. So I stay in the area because it’s almost done and I go in at 4:30 and wait around till 5:20 just to be told the guy who was supposed to work on it decided not to and it would be done by 7:00. Alittle after 7:00 my friend gets a text it’s done and I wait 30 minutes to get my phone. Never in my life do I want to walk back in that store. The lighting is annoying and I feel mad thinking about it. 5 days for a new screen and being told many times you will get a text when it’s done. (I don’t HAVE MY PHONE) This store is a new level of hell that I wish on no one. *my point still stands with the response from Best Buy. I messaged and no one responded to my message about how the Communication sucks*