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Come see our new look
Explore our new shopping experience in Peoria
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Peoria
How do I check product availability at the Peoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Peoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Peoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Peoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2485 reviews)
E.J.H
January 28, 2026
1 out of 5
I went into store today to buy a new TV, I've been there before and I was making up my mind on which TV to buy, the previous salesman was in there today, ( he represents LGE) not best buy as he pointed out to me on a previous time in the store, I don't like LGE anymore and want to buy another brand, well today he ignored me and was playing on his phone ! Just because I don't want LGE he ignored me this time, he wasn't well groomed and I think if you represent a brand you should look the part? I tried repeatedly to call the store manager after I got home, but it transfered to another store, many employees was standing around on their phones ,why couldn't you answer? I called corporate and I got an AI that hung up on me when I said it was a complaint I was calling about! So I had no other way to post my experience, I wanted to buy from a store to put money into my community, now I will buy from my old stand by AMAZON! THANK YOU BEST BUY!
Timothy P
January 28, 2026
1 out of 5
This was the absolute worst experience I’ve ever had inside of a Best Buy store I can’t believe it’s a new store location and you can never find an employee that wants to help and when you do the manager or shift lead pulls them away I was inside the east Peoria location for almost an hour looking for an employee to help me so I could buy a new TV and the second I find an employee to help me the manager decided to pull him away and when I asked for her help she told me it was not her area of expertise even though I knew exactly what I wanted and didn’t have 500 questions I just needed help bringing it to the front so I could pay for it and maybe some help putting it in my car
Katherine M
January 21, 2026
1 out of 5
Do not ever buy or bring a computer in for repair. Wouldn’t fix the product they sold stating they couldn’t get parts. The laptop would turn on prior to them getting it and now it won’t turn on. Was supposed to back up the hard drive before working on it and didn’t do that. That was in the agreement. They are lying stating they didn’t work on it but now our laptop is done.
Never again.
Mer L
January 21, 2026
1 out of 5
The automated service to get a hold of customer service for in-store help or through their corporation is completely useless.