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Come see our new look
Explore our new shopping experience in Peoria
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Peoria
How do I check product availability at the Peoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Peoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Peoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Peoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2557 reviews)
John D
August 12, 2026
1 out of 5
Stood in tv area for 15 mins with no help. Had to go to front where 3 employees was chatting to ask for help. I Wanted a 85 inch tv but when told them which one I wanted they said that’s the wrong orice post on top of box. I had to settle for a 75 inch for my price range when I wanted to upgrade to bigger size. Salesman had negative things about all tvs I wanted. I Went back the next day to pick up my 75 inch tv I purchased and the wrong price was still on the 85 inch tv I wanted. I said something but they wouldn’t work with me on there pricing mistake. Very poor management. I do not recommend buying from there. East Peoria store is not very helpful
Response from Best Buy
August 12, 2026
Hello, John,
Thank you for reaching out to us here. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 202394.
Facebook (https://bby.me/OlrCTO)
Twitter/X (https://bby.me/iqmR09)
Instagram (https://bby.me/bMOupg)
We look forward to assisting you there.
Pamela G
August 09, 2026
1 out of 5
DO NOT CALL THEIR CUSTOMER SERVICE NUMBER...you cannot understand them and if you request a Supervisor return call...it does not happen! Will NEVER buy from BB again. I've learned my lesson.
Response from Best Buy
August 09, 2026
Hello Pamela,
Thank you for your feedback. We appreciate you taking the time to share your experience, and aim to create a better one in the future.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/yzW8sh, Instagram: https://bby.me/eqppX2, or Twitter/X: https://bby.me/gvfmDG and reference Google review 200774 in the details you provide.
Melissa
July 31, 2026
1 out of 5
Plz see my prior review and escalation to customer support with zero resolution except: "the system can't verify the product"
St1ll N
July 31, 2026
1 out of 5
I mean, 6 hours for an in-store pickup? And it's still not ready?
Response from Best Buy
July 31, 2026
Hey there,
We understand your frustrations surrounding your recent pickup. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##196211