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Come see our new look
Explore our new shopping experience in Peoria
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Peoria
How do I check product availability at the Peoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Peoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Peoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Peoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2510 reviews)
Dennis H
April 03, 2026
5 out of 5
Customer service representative was very helpful and knowledgeable of my product. His resolution to our problem was fantastic & concise.
This new location is an added advantage for the consumer.
Terrance M
April 01, 2026
1 out of 5
This review is for geek squad, they really need help there, it's ridiculous you set an appointment and are still made to wait because they only have two employees
Brandon P
March 29, 2026
1 out of 5
Bought a tv through their no interest program in November and they were going to hold it for me for two days. They then sold it when I came back. I then cancelled the order as I told the rep to and I got something else. 4 months later with multiple calls and 5 visits to the store and a call with citi bank, nothing has been done.
This has been one of the worst customer experiences I have had in retail. To date, this matter is still unresolved.
There has been little to no ownership taken to fix a problem they created.
Bestbuy was quick to take my money, but when it came time to resolving the issue, the follow-through simply is not there. They have provided me a refund receipt and that was the most they’ve done.
I’m still being billed and I don’t know what to do now since the card member services team is useless (told me the store needs to fix this), the store sent me to citi bank and citi bank said it would take the about 60-90 days. Cit bank said that the location who initially sold me the item is who can fix this.
Bestbuy is striking me along and I’ll be in Monday the amount of time this has taken has been absolutely insane.
Response from Best Buy
March 29, 2026
Hello Brandon,
Thank you for taking the time out of your day to provide your review. This experience regarding your TV purchase does not align with the support and customer service we strive to provide. We would like to follow up and ensure this gets taken care of for you.
Reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/wVTxyU)
- Twitter/X (https://bby.me/rGqWYk)
- Instagram (https://bby.me/qFtbyP)
When reaching out, please reference your Google Review 136225.
Kristal M
March 13, 2026
5 out of 5
Best products I have ever bought P.C GAMING