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Come see our new look
Explore our new shopping experience in Peoria
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Peoria
How do I check product availability at the Peoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Peoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Peoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Peoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2400 reviews)
John L
July 22, 2025
5 out of 5
Very clean, nice store... The salesman was friendly in and out quickly...
john h
July 22, 2025
5 out of 5
Nice store in East Peoria, helpful staff, alot of different products to choose from.
Patti P
July 21, 2025
1 out of 5
They moved, but their new 'address' is NOT in Peoria as indicated. You cannot talk to anyone at the store as you are directed to an office not even in Illinois. If you need someone who is working in the store, you are out of luck.
Response from Best Buy
July 21, 2025
Hello there, Patti.
Thanks for leaving your feedback here on Google. We understand wanting to be able to speak with someone directly at the store. We would like to assist in any way that we can. You can connect with a live representative through one of the social media platforms listed below. Please send us a private message including your full name and phone number to complete the verification process. Your Google Review #18598 is also helpful.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Warm regards,
^ Jason
Shae M
July 20, 2025
1 out of 5
Staff was rude and not knowledgeable in products dont go there
Response from Best Buy
July 20, 2025
Hi, Shae,
Thank you for reaching out to share your review with us. I understand how important it is to find the staff to be friendly and knowledgeable. We are always looking to identify ways that we may improve and provide a better experience. I'd like to follow up with you to learn more about your visit.
Please reach out to us through a private message on Facebook (https://bby.me/rngjhz), Twitter/X (https://bby.me/ei55y3), or Instagram (https://bby.me/kme4iu). For the fastest response, please include your full name, email, phone number, and "Google Review 18195" in your message. Thanks!
Kind regards,
^April