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Come see our new look
Explore our new shopping experience in Peoria
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Peoria
How do I check product availability at the Peoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Peoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Peoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Peoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2575 reviews)
jennifer j
October 17, 2026
5 out of 5
We had a great experience at the best buy in east peoria il location with Izak as our customer service helper. We went in looking for a laptop. Izak was super knowledgeable on All laptops and the functionality of all products and services! Izak is a true asset to the Best Buy company!!
Bhupinder G
October 04, 2026
1 out of 5
Horrible experience. I went to get my laptop fixed, and the wait time was 50 mins. I asked them if they can simply see whether it can be repaired, else I don't wait for 50 mins. As I explained the problem and showed the error on screen, they said it can be done. I waited patiently for 50 mins, and when I explained the service engineer and showed the error, she said it has to be sent to Dell and it will take about 15 days to repair.
I ended up wasting time without any results. Its perfectly fine if they try and dint succeed, but they could have told the same thing when I entered the store
Response from Best Buy
October 04, 2026
Hello!
Thank you for taking the time to provide your feedback to us. We understand the importance of receiving prompt service and clear communication during your visit. Our team is happy to look into this further and ensure your experience gets the attention it deserves. Please send us a message via social media. Our team can be reached on any of the following platforms:
Facebook (https://bby.me/SLINnr)
Twitter/X (https://bby.me/Y79n9P)
Instagram (https://bby.me/fs2uDZ)
Please mention your “Google Review #230372” when sending us the details on social media.
John T
September 24, 2026
1 out of 5
Sales associate wasn't knowledgeable, check out was time consuming. The till didn't have any $1 bills to make change, so I had to wait maybe 10 minutes for someone to bring $1 bills. The same associate didn't ring up half my items, so I had to wait longer. After check out was done the sales associate handed me my two receipts folded over a could times. All the while this kid was chatting with another younger sales associate, it checking his phone. I'm unimpressed with the overall experience.
Clemen “
September 19, 2026
1 out of 5
Bad service, not enough employees or just plain racists. We got there at opening and went straight to the car sound systems. Told 3 employees we needed help and nobody ever came. We did notice though how people just walking in We serviced right away. This just makes me very upset😡
Response from Best Buy
September 19, 2026
Hello, Clemen,
Thank you for reaching out with your concern with the lack of support with car audio systems in stores. We understand that having to wait until a representative that would be able to assist you with your concerns on car audio can be difficult. If you would like support please reach out to us with review 224450 for support.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport