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Come see our new look
Explore our new shopping experience in Peoria
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Peoria
How do I check product availability at the Peoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Peoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Peoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Peoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2567 reviews)
Levi V
November 03, 2026
5 out of 5
Helpful staff!
Michelle S
October 31, 2026
1 out of 5
Ordered a laptop and selected to have it delivered (locally) because I couldn’t make it to the store. My laptop was picked up by a driver contracted through Best Buy and the driver STOLE my laptop. It never made it to my house. Best Buy has been everything but helpful, as though it is my fault someone stole my laptop. I asked to have the order cancelled and my card refunded and was told they would have to escalate it to see if that was even possible. I requested to speak with management at least a handful of times and was told ALL Best Buy managers were in a meeting. Requested they pull one out for 3 min to talk to me and the lady told me she could not do that and the manager would just tell me the same thing as her anyway. My laptop was stollen over 48 hours ago and I have yet to make any progress with Best Buy on recovering it or my money.
I believe it is a felony to steal something at this price, and as far as I’m concerned Best Buy never sent it to me once I paid for it.
I will update my review if someone from management ever decides to call me back.
Response from Best Buy
October 31, 2026
Hi, Michelle,
Thanks for taking the time to reach out and share your experience. We understand how concerning a missing laptop is. We would love to help look into this for you. Please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/aOaNl5)
Twitter/X (https://bby.me/XN9wAp)
Instagram (https://bby.me/FuhSuV)
Please mention your Google review #246486, so we can review this further with you.
Úlfhrafn
October 30, 2026
3 out of 5
Geek squad is inside here and that's where I went, don't know much about the store because I don't buy much here but I use Geek squad to help with my electronics
Nathaniel G
October 23, 2026
1 out of 5
The manager and Verizon representative were remarkably rude. I encountered a problem with my pre-order, and a Best Buy staff member suggested visiting the store. After I did so, they offered no assistance. I recommend avoiding this location, as I have never experienced such poor service. Fortunately, I was in the area for work and do not reside here.