Best Buy Peoria

This was a mixed feeling, but it was a disaster due to improper handling with inexperienced staff I would say. I ordered an HP laptop from the store itself as it wasn't available in the store, but it was shipped broken and also a wrong model. When I went to return, they mentioned it was a wrong model so I will have to return to where it was shipped from by calling the toll free number. When I called the customer care, they were very professional and mentioned the store should be able to take it back, then they finally agreed and I purchased another HP laptop from there. That too came with a faulty charger and after talking to the toll free customer care last night, they mentioned the store should be able to replace it as it's under manufacturer warranty. When I went to the store in the morning, a staff Sebastian just checked that it didn't work, but then connected a used Dell charger from the store itself and mentioned you can take it. When I mentioned that it's an HP laptop and I should get a new HP charger in replacement, he was like he doesn't have one and rather than putting a replacement order where I even offered to pick it up myself, he was like if it works, why can't I take the Dell charger? I mentioned to him that in that case I would like to replace the laptop itself in that case, he agreed and took the other one back rather than putting just a replacement order for the laptop itself. While I didn't mind, he then mocked me while I was resetting the laptop to return connecting to his Dell charger that why would I connect to the Dell charger if it was bad? I just refrained from answering anything as I am also in software/hardware line of work and I thought it's better to just get my stuff done, rather training them for free. I want to clear that it's not the staff who was really young was the problem, rather the training at this store. Why the hell would someone need to ask rather understand that under manufacturing warranty, you are supposed to replace the hp charger with a replacement HP charger, not an old used Dell charger from the store itself and mock a customer for it whereas all it would take is to put that order online if unavailable in stock at the store? Then how can an employee not comprehend that replacing the entire laptop makes the returned one open box and store would also lose money while selling that just because it's opened. So in conclusion, my two cents is that train your staff well and be respectful to customers for their legitimate and allowed requests, it's your job.

Staff were very friendly and took the time to address all my computer and laptop questions. They also had my device back to me in less than 24 hours

Large store. Many brands to look at and choose from.

Was disappointed. I won a gift card from the monopoly thing from mcdonalds so I went there to use it. I also got a 10 dollar certificate as well. When trying to use the certificate the website would not work right and the cashier just kept saying sorry there was nothing he could do I live about an hour away so it was a bit sad they wouldn't honor the additional 10 dollars off. I am glad I had a gift card because I definitely wont be shopping there in the future.