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Come see our new look
Explore our new shopping experience in Peoria
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Peoria
How do I check product availability at the Peoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Peoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Peoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Peoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2537 reviews)
Richard D
June 30, 2026
5 out of 5
Had what I wanted.
Teresa L
June 30, 2026
5 out of 5
I had an issue with my laptop, and needed to send it in for repairs.
Aaron was really helpful for the initial check-ins, and when they sent it back without repairing it, Aaron was really helpful in getting it sent back out.
Then my laptop came in, and Malachi went above and beyond helping me with it, with Adrian finishing the check out for me.
I really appreciated all the employees who helped, they were all professional and went out of their way to help me with all the problems I was having.
Alex D
June 06, 2026
5 out of 5
Melhor lugar para conhecer novidades do mundo eletrônico e fazer compras
Diana L
June 03, 2026
1 out of 5
I bought the shield for my phone, and was supposed to get replacements for the life of my phone, there’s no one at the store, and one guy told me, he didn’t feel comfortable to change it, he wanted me to pay for the cover and then have customer service change, so I went to customer service, the guy had no idea what he was doing, finally he found me on the computer, he said I am going to get it, and then he said, I can help you with that, the he went to get the shield, but he came back, and he said, that I was not covered, how did he find that out? Well needless to say, I will never go to Best Buy for anything anymore, and I will tell everyone how I was treated.
Response from Best Buy
June 03, 2026
Hello Diana,
Thanks for your review. We can understand your frustration here with not having been honored your replacement for your phone's screen protector. We'd be happy to look into this and ensure this is addressed and documented.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/IxOw4d)
- Twitter/X (https://bby.me/WCEvzY)
- Instagram (https://bby.me/ctmL7w)
When reaching out, please reference your Google Review 160648.