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Come see our new look
Explore our new shopping experience in Peoria
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Peoria
How do I check product availability at the Peoria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Peoria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Peoria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Peoria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2438 reviews)
Brian B
October 15, 2025
1 out of 5
Really bad customer service. Made a call to see if there was a black ps5 elite controller in stock. Made the call around 250pm. Rep argued with me on the name of the controller as if that was more important. I am hour and 12 mins away from the BestBuy. He said they had one in stock, I asked to see if he could hold it so I wouldn't have to waste 2 hours and 30 mins of driving and gas for nothing. He said no we cannot. When I asked him to verify he physically has it in the store he said no. I then asked if he could talk to someone to make an exception he also said no. At best here you could pretend to talk to a manager or even go get one for me but he refused. Really bad customer service. Also didn't speak that great of english, only saying that to describe the gentlemen on staff during that time.
Justin s
October 12, 2025
5 out of 5
Very helpful took my laptop in to get it fixed and they did it very well and quickly as well.
Bob D
October 11, 2025
3 out of 5
Bad customer service, asked if they had a different ink cartridge in stock the guy said ( I don't think that I can)I told him then Ask someone
Response from Best Buy
October 11, 2025
Hello Bob,
Thanks for your review. We know how important it is to find the items you are looking for during you shopping trip. We would like to see if we can help you find what you are looking for. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #54502 in a private message.
Facebook (https://bby.me/s2sdad)
Twitter/X (https://bby.me/8b2dfv)
Instagram (https://bby.me/allo8h)
Thanks,
Ronald B
October 08, 2025
2 out of 5
Went to buy a new TV and wanted Samsung. We looked at all the displays and decided on which we wanted. Waited and waited no employee came over I finally had to go ask for someone. Guys comes over asked if he could help. Said we wanted to buy a a Samsung TV, he then said he had to call someone else as he was an LG specialist and couldn’t sale Samsung. He asked twice for someone to come help us but still no assistance. So we left
Response from Best Buy
October 08, 2025
Hi, Ronald,
Thank you for taking the time to leave this feedback. This is far from the experience we want our customers to have when looking for assistance in store.
If you require additional support on this matter, please send us a private message. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/48a4ca), Twitter/X (https://bby.me/siqmv9), or Instagram (https://bby.me/vq8be4).
Please mention the phrase “Google review #53336” when reaching out.