Best Buy Rockford

I called the store to ask about a warranty exchange as they have done them in the past. The person on the phone looked up my account and then told me I can get a replacement in store. Once I arrived in the store, I was told that wasn't the case and they couldn't do anything. She then stated that the people on the phone just tell you what you want to hear to get you off the phone, so I wasted some time out of my day to do this. So just a heads up that the answers you receive over the phone will be completely different from what they tell you.

THE place to go for electronics. The last place left to see and view what you are buying in the flesh.

We purchased a TV & sound bar on 4/7. We were told delivery and set up (which we paid for) would be 4/16. On 4/16 no show or no call. I contacted them and was told the next available date was 4/24. On 4/24 the TV and sound bar were set up. I was told there would be some type of compensation for the errors and delays. I stopped in the store on 5/7 (a month later) to get more information regarding the poor customer service and how it would be addressed. I explained the information I was given over the phone of the compensation. The manager did not appear to know what I was talking about even thought I had a complaint number I was given. As of today there has been no contact or resolution to VERY POOR CUSTOMER SERVICE!!

Came in looking at various vacuums. Had difficulty finding it on the shelves. Employee Action Jackson was very helpful and took his time looking for our product. Dia at the checkout desk was also very helpful with our purchase. Deangelo was also helpful with calling customer service to help us resolve issues with our account/card. Everyone was top notch!