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Best Buy Rockford
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Samsung Experience Only%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M10.94,2.5c-2.11,0-4.5,0.4-6.52,1.3C2.54,4.65,1,6,1,8.24c0,1.18,0.44,2.31,1.25,3.16c0.55,0.5,1.43,1.36,3.72,1.86%20c1.03,0.22,3.22,0.57,5.41,0.8c2.19,0.23,4.31,0.43,5.18,0.67c0.69,0.18,1.85,0.41,1.85,1.72s-1.22,1.69-1.44,1.78%20s-1.68,0.76-4.32,0.76c-1.75-0.05-3.48-0.35-5.14-0.88c-0.98-0.35-2.02-0.81-2.98-1.99c-0.39-0.55-0.6-1.21-0.62-1.89H1.53v6.69%20h2.65v-0.91c0-0.07,0.02-0.13,0.05-0.19c0.03-0.06,0.08-0.11,0.14-0.14c0.06-0.03,0.12-0.05,0.19-0.05c0.07,0,0.13,0.02,0.19,0.05%20c1.25,0.54,2.55,0.96,3.88,1.26c1.39,0.29,2.3,0.5,4.03,0.5c1.83,0.03,3.65-0.22,5.4-0.76c1.16-0.32,2.25-0.86,3.21-1.58%20c0.54-0.41,0.98-0.95,1.27-1.56c0.3-0.61,0.45-1.28,0.45-1.96c0.01-1.29-0.49-2.54-1.39-3.46c-0.5-0.48-1.08-0.88-1.71-1.17%20c-0.68-0.31-1.39-0.55-2.11-0.74c-1.38-0.34-4.47-0.76-5.95-0.91C10.29,9.14,7.6,8.92,6.52,8.59C6.19,8.48,5.53,8.17,5.53,7.4%20c0-0.55,0.3-1.01,0.9-1.39c0.95-0.6,2.88-0.97,4.89-0.97c1.94-0.02,3.87,0.35,5.66,1.11c0.48,0.21,0.93,0.48,1.35,0.8%20C19,7.52,19.47,8.3,19.65,9.17h2.14V3.35h-2.39v0.68c0,0.22-0.22,0.5-0.65,0.27C17.68,3.73,14.65,2.52,10.94,2.5z'/%3e%3c/svg%3e)
Sony Experience%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cpath%20d='M12,23c6.08,0,11-4.93,11-11c0-6.08-4.93-11-11-11C5.92,1,1,5.92,1,12C1,18.07,5.92,23,12,23z'/%3e%3cpath%20class='st0'%20d='M11.56,7.17v9.66h3.06v-0.87h-2.18V7.17H11.56z'/%3e%3cpath%20class='st0'%20d='M8.48,9.81c0.73,0,1.32-0.59,1.32-1.32c0-0.73-0.6-1.32-1.32-1.32c-0.73,0-1.32,0.59-1.32,1.32%20C7.16,9.22,7.76,9.81,8.48,9.81z'/%3e%3cpath%20class='st0'%20d='M12.44,2.8c-0.12,0-0.33,0-0.44,0c-5.08,0-9.21,4.12-9.21,9.2c0,2.46,0.96,4.77,2.69,6.51%20c1.74,1.74,4.05,2.71,6.52,2.71c2.46,0,4.77-0.97,6.51-2.71c1.73-1.74,2.69-4.05,2.69-6.51v-0.42h-6.57v0.85h5.7%20c0,0.02,0,0.11,0,0.13c-0.28,4.35-3.92,7.78-8.32,7.78c-2.23,0-4.33-0.86-5.9-2.44C4.52,16.33,3.65,14.23,3.65,12%20c0-2.23,0.87-4.33,2.45-5.9C7.67,4.52,9.77,3.65,12,3.65c0.1,0,0.33,0.01,0.44,0.01V2.8z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Rockford
How do I check product availability at the Rockford Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockford stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockford Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(3341 reviews)
Patti L
October 31, 2025
1 out of 5
Purchased a refrigerator on a Saturday with a delivery date the following Thursday… after emptying my fridge… no show and was told, nothing was on the truck. The said they’d schedule for the following week Tuesday or Thursday. So which is it? Or will the same scenario ensue? What day should I empty the fridge? Unable to reach salesman. Very POOR customer service!
Response from Best Buy
October 31, 2025
Hello, Patti,
Thank you for sharing your concerns with your delivery delay. We would be glad to look into you order if you could please reach out to us on any of our social media profiles below with Review 62960 for support.
Facebook (https://bby.me/kp8xjl), Twitter/X (https://bby.me/n0n7tz), Instagram (https://bby.me/1d7c0a)
Nikki R
October 30, 2025
1 out of 5
They should be forced to tell you the absolute ridiculous return policy this company offers at check out. I went to return a cable I had purchased for a photo shoot that I didn’t end up needing.. it was the same month still (25 days to be exact) so I didn’t even think anything of it. Was told I am out of luck it’s out side of their FIFTEEN day return policy… no store credit nothing, just screwed. BUT I was informed at this point that I could pay for a membership that allows 60 days for returns on future purchases..no thanks, will just be sure to never purchase anything here again.
To the reply: yes because the first thing I do when I buy something at a major chain store is sit down and read their receipt to find out their return policy. 15 days when there is not a location right by where you live is not sufficient time for someone to make a special trip to return an item, let alone a working mom of 2 young kids. I don’t know a corporate store that offers less than 30 days for returns or some sort of store credit. Especially with the receipt in hand for an unopened/unused item. It has to be the worst return policy out there and will ultimately hurt your business more than it will help - I am sure of that. Good luck!
Response from Best Buy
October 30, 2025
Hello Nikki.
We understand the frustration when your purchase was unable to be accepted for a return. You can find the Return & Exchange Policy and timeframe on your receipt, as well as the full Return & Exchange Promise on the Best Buy website here: https://bby.me/alki0m
If you have additional questions, please reach out to us in a private message on Facebook (https://bby.me/bfsfld), Twitter/X (https://bby.me/k1vhtp), or Instagram (https://bby.me/duq676), and mention your Google review, 62496.
R R
October 28, 2025
5 out of 5
Easy order pickup
Kathleen H
October 25, 2025
2 out of 5
Unnecessarily complicated shopping experience. Went in to see the 3d printing options and filament. Checked online and saw that it was in stock and at the store. Got there and it is NOT out to see and touch. Couldn't find it. Everyone was busy. After 1/2 hour of wondering strong I find out that it's in some back warehouse that you need to stand in a line and ask about. Pity, really. After driving from out of town it was a hassle that didn't need to be. Best Buy, do better.
Response from Best Buy
October 25, 2025
Hello, thank you for taking the time to leave us a review. Finding the right balance of what to keep on the floor vs in the warehouse can be tricky. Can you please reach out to us via private message on one of the following platforms with more detail about your experience so that we can document your feedback? Please begin your message with "This is regarding my Google Review #60584".
Facebook (https://bby.me/ozs7na)
Twitter/X (https://bby.me/u2ouzf)
Instagram (https://bby.me/vp7h06)