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Frequently Asked Questions About Best Buy Rockford

How do I check product availability at the Rockford Best Buy?
How do I check my order status?
My local Rockford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockford stores’ holiday hours?

Recent Reviews

3.9
(3301 reviews)
Gene F
August 10, 2025
3 out of 5
It's not the Best Buy of years gone by. Tons of empty shelves, lots of empty floor space. Many of the items you can get for equal to lower price with free delivery on the Amazon place. I'm curious if this store is getting ready to close or is just overly impacted by all of it's China imports. Oh and I never would have thought that I would see two separate large shelves full of Lego sets .......................... ........................................................ ........................................................
Response from Best Buy
August 10, 2025
Hello, Thank you for the review. I can understand your concern with how the store looked. We do have a great Price Match Guarantee, as well. I have linked the website below for your review. https://bby.me/g9f5ex We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/imr8g8), Twitter/X (https://bby.me/6tdxeo), or Instagram (https://bby.me/adpsck). I’d recommend sending a private message or DM. Please include Google Review 27338. Regards, ^ Kristy
Sue M
August 04, 2025
5 out of 5
Amber and Chris were very helpful with figuring out the problem with my laptop and helping to get the correct replacement part.
Nigel C
July 30, 2025
4 out of 5
Need to offer a new revolutionary space. More VR experience areas and testing experiences.
Joel J
July 30, 2025
1 out of 5
Worst best buy store i have ever been too. Went in to buy a tv and was completly ignored. 2nd time this happened.last time i went to another store. Ordering on Amazon from here on out. I habe purchased quite a bit from them no more!!!!!!
Response from Best Buy
July 30, 2025
Hello, Joel, Thank you for sharing your feedback with us. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out as well if this were happening to me. Let’s get this documented and reviewed further for you. First, we will need more details from you. Please private message us through our social media channels on Instagram (https://bby.me/79qwpp), X/Twitter (https://bby.me/xwt655) or Facebook (https://www. https://bby.me/i8w8ol) with the full details of your situation. Also add Google Review 22589. We look forward to hearing from you. Regards, ^Deysha

About Best Buy Rockford

bestbuy.com