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Frequently Asked Questions About Best Buy Rockford

How do I check product availability at the Rockford Best Buy?
How do I check my order status?
My local Rockford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockford stores’ holiday hours?

Recent Reviews

3.9
(3402 reviews)
5TreeForest
February 17, 2026
1 out of 5
Buy your electronics online for MSRP. That’s the Best place to Buy - not here!
Al J
February 15, 2026
4 out of 5
Very helpful
David O
February 12, 2026
2 out of 5
Just a heads up: no cashier will check you out at the front of the business. You must visit the service center/computer check-in/cashier. Most of the time, there are three staff standing around as customers wait to be checked out because there aren't enough registers to take your money or assist you with your checkout. One person greets you at the door; he was only dancing. : Here's my checkout: Employee: Do you want/get a best Buy credit card Me: No thanks Employee: why not, you should get it, talk talk more. Employee: Do you want to buy protection for a $15 item? Me: No, thanks Employee: there's two different options. Me: Did I not already say no. I don't need 5 questions to check or, if I say no I mean it. Car salesman Corporate training if it is, its a fail. Local management also they are in charge. My visits have become fewer and fewer.
Jaci S
February 11, 2026
3 out of 5
It seems like they have most electrical items you may need but we went in after years of not being there and the car stereo section is so small now not really much going on there. They do still have the installation area but the need/want for car audio must not be the same. Disappointing have good sound while driving is a must.
Response from Best Buy
February 11, 2026
Hello, Jaci, We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/f46kf9), X/Twitter (https://bby.me/wbblro) or Facebook (https://bby.me/omokzt) with the details of your experience. Also add Google Review 116042. We look forward to hearing from you.

About Best Buy Rockford

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