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Frequently Asked Questions About Best Buy Rockford

How do I check product availability at the Rockford Best Buy?
How do I check my order status?
My local Rockford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockford stores’ holiday hours?

Recent Reviews

4.0
(3206 reviews)
Edgar N
January 23, 2025
2 out of 5
The cashier Chris walked away after my purchase even though someone was waiting behind me to check out. Plus he favored pickups over checking the obviously longer line. Not impressed.
Response from Best Buy
January 23, 2025
Hi, Edgar, Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we expected. We would like to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64721404 as reference. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian
Dori H
January 22, 2025
4 out of 5
Very helpful staff
Alex H
January 18, 2025
5 out of 5
Clean friendly visit
VJ
January 07, 2025
1 out of 5
Horrible customer service. I would always order curbside but no one is never there to pick up your order i would always have to go inside.. Best buy has went down in the last several years.
Response from Best Buy
January 07, 2025
Hi, VJ, Thank you for taking the time to leave a review. We really appreciate your feedback. Curbside pickup is supposed to save you from going inside the store, so we can see why you'd be frustrated. If you'd like to have your experience formally documented or need assistance, please send us a private message on social media with your name, phone number, and email. Please mention Google Review 64654513 in your message. Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) Regards, ^Meghan

About Best Buy Rockford

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