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Frequently Asked Questions About Best Buy Rockford

How do I check product availability at the Rockford Best Buy?
How do I check my order status?
My local Rockford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockford stores’ holiday hours?

Recent Reviews

3.9
(3290 reviews)
Stefan C
July 20, 2025
2 out of 5
Getting less and less physical media, i didn't see any movies,CDs or anything worth going back for anymore
Scott M
July 19, 2025
1 out of 5
My buddy and I went here to pick up some pokemon cards. They told my buddy 2 tin and 1 poster limit. I was the very next customer and they told me 2 item total. Had plenty of stock left as well.
Athena D
July 16, 2025
1 out of 5
Customer service was VERY UNORGANIZED AND UNHELPFUL. placed an order for a 98" Samsung TV online (at a discounted price) on July 7. Was told repeatedly that someone would be calling or emailing information for a delivery date for both the tv and installation. THAT CALL NEVER CAME. I WAS NOT ABLE TO SCHEDULE THISi ONLINE DUE TO UNAVAILABILITY. The original delivery and installation date was for July 11, but for medical reasons (a appt) i had to cancel that appointment. And still received NO CALLS. I have lived here for over 19 years and dealt with best buy on several occasions. But I never received this type of service, whether it be online or at the store. Inability to talk with someone?! In charge at the store as well as online. Could not even get compensation for this INCOMPLETE run around to purchase the tv at the rate that was originally offered?! SMH, terribly disappointing.
Response from Best Buy
July 17, 2025
Hello. Thank you for taking the time to reach out. I understand the inconvenience and frustration this situation has caused, and we would be more than happy to get this documented internally as well as assist in any way that we can. Please reach out us to in a private message on Facebook (https://bby.me/e0x220), Twitter/X (https://bby.me/44ezoy), or Instagram (https://bby.me/7y8uec). When you message us, please include your full name, phone number, email, and a copy of your Google review number #16731. Best, ^Allison
Dan R
July 14, 2025
1 out of 5
I bought a Samsung TV. I asked the employees four times if the cables for the tv were with it, to the point I was being annoying. The cables were not with it. I've been on the phone for over three hours trying to reach someone. Unserious organization.

About Best Buy Rockford

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