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Frequently Asked Questions About Best Buy Rockford

How do I check product availability at the Rockford Best Buy?
How do I check my order status?
My local Rockford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockford stores’ holiday hours?

Recent Reviews

3.9
(3313 reviews)
Chrystal B
August 28, 2025
4 out of 5
Helpful Geek staff. Polite and didn't make fun of my idiot mistake.
Gene B
August 22, 2025
1 out of 5
Walked in the door. I was pointed over towards the geek squad. There was a line over there. I went and waited 10 minutes for assistance. Was just trying to find out some simple basic information to find something in the store? I couldn't find anybody to help me and then when finally someone did come up from the counter they had no clue to give me any advice and said I would need an appointment to get helped so I just turned around and walked out! Left Best buy. Went to another store walked in the door, I was taken care of right away. I was in and out in 5 minutes with the product that I bought! I'd be hard-pressed to go back to Best buy again!
Response from Best Buy
August 22, 2025
Gene, Hearing that you were unable to get the assistance needed at your local Best Buy is concerning. Please know that this is not the service that we aim to provide and I appreciate you sharing this information with us. We'd like to document this on a corporate level. To do so, I ask that you state you are responding to "Google Review 33187" and send a private message to one of the links listed below. Facebook (https://bby.me/s4694i), Twitter/X (https://bby.me/lmdhkt), or Instagram (https://bby.me/64r76a) Thanks again, ^Tina
Kayla B
August 21, 2025
4 out of 5
Good experiences for the most part. They always make things right. Great place for any electronic.
Joe G
August 20, 2025
1 out of 5
I scanned the QR code on a Remarkable tablet and your app said someone would pick it and have it waiting at the pickup counter. I walked around the store for around 20 minutes before I approached the customer service desk. She seemed very confused by the process and a coworker chimed up and let me know “that’s not how it works”. Ok… so why have a QR code to scan and have brought up for you? She said she would have someone meet me at the Remarkable tablets to help me. I again waited about 10 minutes and no one came. I’m glad they had one on display because Amazon is getting one to me tomorrow AM. Over $1000 sale lost Best Buy. Do better!
Response from Best Buy
August 21, 2025
Hello, Joe. Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/xgaai1), Twitter/X (https://bby.me/56s524), or Instagram (https://bby.me/3je7f0). Please also include Google Review number 32421. Best, ^Allison

About Best Buy Rockford

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