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Frequently Asked Questions About Best Buy Rockford

How do I check product availability at the Rockford Best Buy?
How do I check my order status?
My local Rockford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockford stores’ holiday hours?

Recent Reviews

3.9
(3380 reviews)
Steve H
January 01, 2026
5 out of 5
Geek Squad got us fixed up
Eric S
December 30, 2025
1 out of 5
Has went down hill in customer service. I needed help and waited quite a while for help. No one showed to help. Ended up just waiting to ask the cashier.
Response from Best Buy
December 31, 2025
Getting help in our stores should be easy, and we understand the frustration of this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/75ovg3), Twitter/X (https://bby.me/aujqt7), or Instagram (https://bby.me/63dmdq), and mention your Google review, 98229.
Sara F
December 29, 2025
1 out of 5
Don't know how to help people and rude
Response from Best Buy
December 30, 2025
Sara, Thank you for the review. We always want to provide the best customer service, and help when we can. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 97554
Timothy D
December 28, 2025
5 out of 5
Love best buy great pickup system

About Best Buy Rockford

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