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Frequently Asked Questions About Best Buy Rockford

How do I check product availability at the Rockford Best Buy?
How do I check my order status?
My local Rockford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockford stores’ holiday hours?

Recent Reviews

4.0
(3243 reviews)
R S
April 17, 2025
3 out of 5
I understand the purpose of loss prevention, but being tailed in the store makes you not want to go back. I purchased a Sony Record player that I am satisfied with. The young lady who rang me out was pleasant as well.
Response from Best Buy
April 18, 2025
Hello, Thanks for taking time out of your day to leave us feedback. Having someone follow you around a store would concern me as well, so I can understand your frustration. We would love to formally document your experience and do what we can to further assist you. If you have a minute, please reach out to us in a private message or DM. You can reach us at: Facebook: http://facebook.com/BestBuy Intagram: http://instagram.com/bestbuy X: http://twitter.com/BestBuySupport Please provide your full name, phone number, email, and your review number 65053028. We look forward to working with you. Kind regards, ^Aaron
Jim G
April 16, 2025
2 out of 5
Watched an open box item for a week. The item was reduced further so I placed the order. Got a text that read that they will send me another when it was ready for pickup. Saw another text ding on my phone. Went to pick it up. Turns out that was a cancelation. The manager claimed it was an inventory error. No restitution . Rockford store is going down the tubes.
Response from Best Buy
April 17, 2025
Hello, Jim, Thanks for reaching out to provide your feedback. Having your order cancelled is never great news, so I can understand your disappointment. We would love to formally document your experience and do what we can to further assist you. If you have a minute, please reach out to us in a private message or DM. You can reach us at: Facebook: http://facebook.com/BestBuy Intagram: http://instagram.com/bestbuy X: http://twitter.com/BestBuySupport Please provide your full name, phone number, email, and your review number 65049209. We look forward to working with you. Kind regards, ^Aaron
nida P
April 15, 2025
2 out of 5
It's a big place, but not many foreign plugs to choose from ,we couldn't find anybody to help us. Bad service.
Response from Best Buy
April 16, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to find what I am looking for when I am shopping in store. Can you please reach out to us via private message on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 65046235". Full Name E-mail Address Phone Number Store Location Regards, ^Josh Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/bestbuy)
Matthew C
April 09, 2025
5 out of 5
Cool I guess

About Best Buy Rockford

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