Best Buy Rockford

Beware! online pickup only...maybe. Just don't go inside. Best buy lost a $1,522.49 sell due to lack of staffing, lack of training and lack of customer service. I went into this location to buy an highly anticipated TV. The Samsung QN90C QLED 65 inch on sale for $1399. After waiting around for help and paging for assistance a worker shows up then pulls up the requested TV on their phone. I confirm that what they pulled up was what I wanted and waited another 20 minutes for them to find someone who can drive a forklift to get my TV from the back, checkout would mean other wait when they finally decided to check me out in appliances, with a computer there. It would then be another 15 min wait till someone could bring the TV out to the car to see if it would fit. I decided to pay and arrange for pick up later only to realize they charged me for the wrong TV. The cheaper S90C OLED. THIS meant I had to go back to the store and change the order, wait for them to get a forklift driver, grab the correct TV, refund the first purchase and then proceed with the second purchase for the more expensive QN90C QLED which is $100 more than the incorrect OLED I was given and go through the whole wait process again. Getting a refund and NOT purchasing was the faster option. I spent 2 hours in the store and left with nothing but a refund. Now having to go to ABT to purchase for what should only take 30mins to purchase. Staffing, poor service, i just could never go back there. Buying a car is a faster purchase.

Insignia tvs are COMPLETE TRASH . Lasted less than a year and went black. Best buy does absolutely nothing to fix it even though it's "their brand". Sends geek squad out a month later, they tell you they'll order a part and if it doesn't fix it they will get you a new TV. Then they schedule another appointment for another month out because they say they are no longer gonna replace it until they try ordering more parts. Everytime you call the store it sends you to the corporate number and they say there is nothing that they can do but schedule you another appointment. Have went without a TV for two months now and pay for the extended geek squad and they have no urgency to fix anything. Pay for the product, pay for the extra protection, nothing . WASTE OF TIME .

I went to Best Buy and we wanted to check out but they saw us and they did do anything the we told the Que want to pay and didn’t care so Best Buy please fix that is the two or three girls in costumer service

I bought a 43" Toshiba TV. The picture was distorted. I got sick and couldn't return tv within time frame. I wanted a refund and was told no. I asked for a exchange with the geek squad that I purchased and was told no. The manager told me he was doing me a favor by exchanging it. I will never buy from best buy again and will tell all that I know about the horrible service.