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Frequently Asked Questions About Best Buy Rockford

How do I check product availability at the Rockford Best Buy?
How do I check my order status?
My local Rockford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockford stores’ holiday hours?

Recent Reviews

4.0
(3203 reviews)
VJ
January 07, 2025
1 out of 5
Horrible customer service. I would always order curbside but no one is never there to pick up your order i would always have to go inside.. Best buy has went down in the last several years.
Response from Best Buy
January 07, 2025
Hi, VJ, Thank you for taking the time to leave a review. We really appreciate your feedback. Curbside pickup is supposed to save you from going inside the store, so we can see why you'd be frustrated. If you'd like to have your experience formally documented or need assistance, please send us a private message on social media with your name, phone number, and email. Please mention Google Review 64654513 in your message. Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) Regards, ^Meghan
David L
January 04, 2025
5 out of 5
We bought a 65in Sony Bravie 3 TV a d a 3D wall mount. The wall mount was expensive at $350, but it is very easy to adjust the big TV and very heavy duty to support big TVs
Sue H
January 04, 2025
5 out of 5
Great service as soon as you walk in the door.
shaz j
December 29, 2024
1 out of 5
Do not buy any electronic from here. They do not take return if it is broken or not working. They have inexperience very young team, they Don't respect people. They didn’t return my tv it came manufacturer broken.but no return. Best buy worst these days ever
Response from Best Buy
December 29, 2024
Hi Shaz, Thanks for sharing this review with us here. I'm concerned to hear about this, and I can understand your disappointment regarding your TV being damaged or not working properly. We'd be happy to discuss this further with you to understand the situation, and ensure this is properly documented and addressed. To do so, please feel free to reach out to us on one of our social media channels so a live agent can assist. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64620589. Thanks, ^Caleb

About Best Buy Rockford

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