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Frequently Asked Questions About Best Buy Rockford

How do I check product availability at the Rockford Best Buy?
How do I check my order status?
My local Rockford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockford stores’ holiday hours?

Recent Reviews

3.9
(3393 reviews)
Matt W
January 31, 2026
1 out of 5
Most stores are friendly and inviting, this place is a joke. You walk in, and notice immediately the strung out cashier is leaning over his station in his phone....nothing is stocked in this store....3 people are working in the computer section but no a single one came over to help me...this place sucks....
RAFAEL C
January 24, 2026
1 out of 5
Worst best buy I ever been into. So slow in the process of fixing computers the people in the front desk made a couple of mistakes including canceling my membership, and I'm still waiting for my computer even know is a defected computer 2025 I only had this item for some moths is under the warranty and when you call the phone calls end up in another country instead of the U.S.A proving more jobs out of the nation than in the nation, making the economy issues even worst.
Abigael D
January 21, 2026
5 out of 5
Consistently have had excellent service here, very knowledgeable associates. Shoutout to Will & John for their help this evening
aleah e
January 19, 2026
1 out of 5
not the most helpful staff and customer service lackin on actual customer service lol someone tell Brady to lighten up
Response from Best Buy
January 20, 2026
Hello! We appreciate you taking the time to leave a review. It's certainly concerning to hear you didn't receive the help you expected. We're always working to improve our customer service, and your feedback is a key part of that process. So that we can formally document your feedback, feel free to reach out to us on Facebook: (https://bby.me/yco5xj), Instagram: (https://bby.me/yms12m), or Twitter: (@BestBuySupport). Be sure to mention your Google review 106802.

About Best Buy Rockford

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