Usually someone there to help
Great customer service. Friendly staff.
Sebastian and DeAngelo are both super knowledgeable and able to help with any cellular questions, will absolutely work to get you the best deal. Ended up with 2 new phones and a new tablet, with a price that couldn't be beat. Both them guys deserve big raises.
Horrible experience with the Geek Squad
Response from Best Buy
March 18, 2026
Good morning,
Thanks for sharing this with us. We're not sure what happened with your visit to the Geek Squad, but we understand it not going as you'd hoped, isn't ideal.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/2JDWLN), Twitter/X (https://bby.me/XyIJFW), or Instagram (https://bby.me/GLo2j6), and refer to your "Google review #130645", so we can review this with you.