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Frequently Asked Questions About Best Buy Rockford

How do I check product availability at the Rockford Best Buy?
How do I check my order status?
My local Rockford Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockford stores’ holiday hours?

Recent Reviews

3.9
(3370 reviews)
Austin C
December 22, 2025
1 out of 5
I came in to see if they could fix my sata drive port and I was told it's online booking only and it would take 3 WEEKS AT LEAST even when I said it's most likely debre I was told it'd take 5-6 business days at least, and last time I trusted them it took them 6 months and it was returned in even worse quality Not to mention that most of there products aren't available and you have to order online and wait a week at least.
Response from Best Buy
December 22, 2025
Hello. We understand how having an item longer than expected for repair can be a frustrating experience. We would be glad to look into this to see what options are available and assist in any way that we can. Please feel free to reach out to us on via Facebook (https://bby.me/pql5td), Twitter/X (https://bby.me/j9l2aa), or Instagram (https://bby.me/kquai6). When you reach out, please include Google Review number 93132. Thank you.
Toni G
December 21, 2025
2 out of 5
Systems and services are awful for senior citizens.
Julie W
December 16, 2025
1 out of 5
11:15am on a Tuesday, the week before Christmas. There was 1 person working a register for EVERYTHING needing to be done at a register... returns, purchases, pick-ups. I was #7 in line.. 30 minutes later, I was the next one to be helped. Not sure how it is deemed reasonable to have 1 staff helping all customers. Be advised if shopping here.
Tech B
December 10, 2025
4 out of 5
Great customer experience but the wait line to check out was confusing

About Best Buy Rockford

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