Best Buy Rockford

They should be forced to tell you the absolute ridiculous return policy this company offers at check out. I went to return a cable I had purchased for a photo shoot that I didn’t end up needing.. it was the same month still (25 days to be exact) so I didn’t even think anything of it. Was told I am out of luck it’s out side of their FIFTEEN day return policy… no store credit nothing, just screwed. BUT I was informed at this point that I could pay for a membership that allows 60 days for returns on future purchases..no thanks, will just be sure to never purchase anything here again. To the reply: yes because the first thing I do when I buy something at a major chain store is sit down and read their receipt to find out their return policy. 15 days when there is not a location right by where you live is not sufficient time for someone to make a special trip to return an item, let alone a working mom of 2 young kids. I don’t know a corporate store that offers less than 30 days for returns or some sort of store credit. Especially with the receipt in hand for an unopened/unused item. It has to be the worst return policy out there and will ultimately hurt your business more than it will help - I am sure of that. Good luck!

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

Easy order pickup

Unnecessarily complicated shopping experience. Went in to see the 3d printing options and filament. Checked online and saw that it was in stock and at the store. Got there and it is NOT out to see and touch. Couldn't find it. Everyone was busy. After 1/2 hour of wondering strong I find out that it's in some back warehouse that you need to stand in a line and ask about. Pity, really. After driving from out of town it was a hassle that didn't need to be. Best Buy, do better.