Best Buy Schaumburg

I purchased a television from Best Buy, which remained unopened in its box in my gym for approximately a month. Unfortunately, this placed me just outside the return window. Upon finally setting it up, I discovered the screen was completely non-functional. I understand I should have tested the unit sooner, and I acknowledge that's my error. However, given the undamaged packaging and the company's reputation, I reasonably expected the TV to work. When I brought the defective TV to the store(Arlington Heights location), seeking a resolution, I was met with complete indifference. I wasn't expecting a full refund, but even a small gesture, such as a modest discount on a replacement, would have been appreciated. Instead, the service manager, who presented a dismissive and unprofessional demeanor, stated he 'couldn't even touch the box.' This response was not only unhelpful but also baffling. This experience exemplifies a profound lack of customer service. I am deeply disappointed and will no longer be a Best Buy customer. This incident reinforced my concerns about the company's long-term viability. If this is the standard of customer care Best Buy provides, I foresee their continued decline. Edit: so this is the response I got after following the advice from the owner to "reach out" what a joke. Hi, Tim, Thank you for sharing those details with me. I can understand your sentiment surrounding the situation. I do wish I could've been able to help in finding a resolution for you. I have however documented your feedback here in my Corporate system If you do feel you would like for me to request another member of the store's leadership team give you a call to discuss your experience or you require assistance with an alternate matter, please feel free to reach back out and let me know. Regards, ^April

Had to check if I needed my phone scrubbed. There was no makware! Took about 15 minutes at the Geek Squad!

Helpfull and amazing customer service

The male cashier working at the counter just now today 2pm ish Thursday is not qualified doing a customer service work here. It’s been awhile I visit the store and today I got a really bad and humiliating manner from this person. Maybe he just need some professional training and I hope he will be better at his job and be friendlier with other customers.