Best Buy Schaumburg

We had a great experience working with Kayla Dahl at Best Buy! She was extremely helpful, knowledgeable, and patient while assisting us with choosing our home appliances. Kayla took the time to understand what we were looking for, answered all of our questions, and made the entire process easy and stress-free. Her professionalism and customer service really stood out. We truly appreciate her help and would definitely recommend Kayla to anyone shopping for home appliances at Best Buy.

Extremely disappointed in Best Buy's service after being a loyal customer for years. I bought a refrigerator , and the delivery crew refused to bring it down to my basement—even though there was enough space and I offered to take responsibility. They took it back from my doorstep. When I went to the store to complain, the appliance department gave me strange excuses and zero help. ​I ended up going to Abt Electronics, bought the exact same fridge for the same price, and their team installed it in my basement without a single issue. Best Buy lost a loyal customer to better service.

They didn't have exactly what I wanted but I was directed towards a a good alternative but more expensive.

SELLING DAMAGED OPEN BOX PRINTERS FROM BEST BUY WILL NOT FURTHER DISCOUNT FROM OPEN BOX STICKER: Don't buy a open box printer from this best buy, I have been looking for printers and seen several open box printers, they are floor models that have been sitting there for months, i looked at them and found out that the cartridges are old and dried out, and ink jet printers if they sit more then about 2 months without plugging it in the ink gets into the main print- head dries out inside the print head causing permanent damage to the print head that costs about 100 dollars to replace, i tried to get a discount to cover the cost of the print head and the cartridges about 160.00 the open box discount is very low and they will not drop the price further to cover the damage, i advise not to buy any open printer from this best buy.