Best Buy Schaumburg

I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.

The screen protectors I bought for my galaxy fold 7 didn't go on properly and they gave me an open box and then a new one and none of them worked.

I always love seeing my tech merchandise up fronts and close before making a selection... Prices are pretty decent so I can't complain about Best buy..

Ordered online for pickup do to a business emergency. My associate went to the store 4 hours later, no one had taken it off the shelf yet. He offered to just go grab it off the shelf himself and was told that if he did, we'd have to cancel the order and pay for it in store instead because it wouldn't be "properly processed". End result, my associate had to use his personal card for the business purchase. If you find yourself in a similar situation, I've never had the same issue at other stores so go anywhere else.