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Best Buy Schaumburg
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Schaumburg
How do I check product availability at the Schaumburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Schaumburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Schaumburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Schaumburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4519 reviews)
Sunny S
January 15, 2025
4 out of 5
Products, varieties and the support from staff....everything are of top quality!!!
Kiki
January 15, 2025
1 out of 5
I'm not gonna lie, this is the first time I've been annoyed enough to leave a review. I'm even a plus member cuz that's how much I like the store.
Purchased a laptop charger, that was recommended by one of their associates, because the one it came with stopped working. That was on December 10th.
Not even a month later, THIS charger stopped working. Tried to return it today and was told by an associate that the manager wasn't allowing holiday returns and there was nothing he could do. It's not the associate's fault, that's for sure but what kind of ridiculous policy is that when YOUR product was the one that was defected.
Wth am I supposed to do with a defected product barely purchased a month ago?
Normally, I would fight it but I could tell that manager would be a problem so I patiently left.
Luckily I used their app to talk to a live agent, who agreed I should have been able to return it. He was such a huge help but the store....🙄🙄
Seriously.....BE BETTER!
Response from Best Buy
January 15, 2025
Hello,
Thanks for taking the time to share your feedback with us. A laptop certainly needs a working charger to function correctly, so I understand finding that the replacement that you got for the previously defective one, suddenly wasn't working, isn't welcome news.
While the Return & Exchange Promise time frame (BestBuy.com/returns) may have ended for the purchase, there typically is a warranty period to assist with defects. I'd be happy to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the Customer Service Pin Number from the purchase receipt. Please also refer to your "Google review 64682569" in your message to us.
Sincerely,
^Melissa
Nate G
January 15, 2025
1 out of 5
I went in to browse the video game section, and the selection was really sad. I know Best Buy and other brick and mortar retailers are phasing out physical media, but I don't know why they even have ANY in store if they're just gonna have a small, seemingly random assortment at terrible prices. I used to love going to Best Buy as a kid, but over the years, it's become pretty terrible. Pair that with their decision to neuter/eliminate their rewards system and the inability to reach anyone in the store by phone, and they're giving people like me no reason to shop with them. I wouldn't be surprised if they go the way of Circuit City.
Response from Best Buy
January 15, 2025
Hello, Nate,
Thank you for leaving us a review. I understand the importance of seeking physical media in stores, particularly given the sentimentality associated with such experiences since childhood. We appreciate your feedback and would like to document your interaction in our corporate system. If you could, please reach out to us via social media. Our team of experts would be happy to assist you on any of the following platforms:
Facebook (facebook.com/BestBuy)
Twitter/X (twitter.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64681265" when reaching out via social media.
Thank you,
^Ruby
danilo n
January 13, 2025
1 out of 5
This location is scam ,bought a juicer and decided to return it after 5 days ,unopened box ,changed my mind,got return receipt,but recently checked my transactions,not that I didn’t get reimburse,but they doubled the transaction for 549 $ ,so 1100$ . Had to dispute with m y bank .Scammers!
Response from Best Buy
January 14, 2025
Hi Danilo,
Thanks for sharing this review with us here. I'm concerned to hear about this situation, and that you didn't receive the correct refund for your return, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is properly addressed and see what we can do to help resolve this. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64675497.
Thanks,
^Caleb