Best Buy Schaumburg

For all the options available, I decided to go to Best Buy and purchase a pre-owned iPhone. I knew exactly which one I wanted because I had already looked on your website. As soon as we walked into the store, an employee offered us a promotion: 15% back after applying for the store credit card and making the first purchase. It sounded like a good deal. We waited for assistance, and then Sohan came over. We looked at the iPhone options, and once I made my decision, I decided to apply for the store credit card to take advantage of the promotion. I have a strong credit score, so I believed one inquiry would be worth it. I was going to apply myself, but Sohan said he would handle it, which I agreed to. He then processed the application and said he needed to call the bank. While supposedly handling my application, he was on the phone watching videos and scrolling through social media on his personal phone. After a few minutes, he told me I had been approved for the Best Buy Gold Card with an annual fee. I immediately asked why, since that was not the card I applied for. He said that was “what the bank told him.” At that point, I became very concerned because none of it made sense. I was applying for the regular store credit card, not a Gold Card with fees attached. Instead of giving a proper explanation, Sohan carelessly responded, “Do you want it or not?” I said no and was understandably upset. Another employee approached and asked what happened. After I explained the situation, he admitted there are different card options during the application process and asked Sohan if he had explained those options to us beforehand. Sohan admitted he had not. He apologized, but by then claimed there was nothing they could do because “it was the bank’s decision.” I then asked for a manager. This is absolutely unacceptable. A Best Buy employee made a careless mistake and damaged my credit in a matter of seconds. Then Jonny, the supervisor, came over and was even more dismissive. He simply repeated that there was nothing they could do and that I needed to contact the bank myself. I told him that Best Buy caused the problem, so Best Buy should be the one contacting the bank to correct it. Again, I was told there was nothing they could do. Furious, I continued with my purchase only because I had already wasted enough time. This entire experience was ridiculous, unprofessional, and unacceptable. Best Buy needs employees who are properly trained in customer service and competent enough to complete something as basic as a credit card application. I have completed many credit applications before, and I am not naive enough to believe the excuses I was given. My credit score is now going to suffer after years of hard work, all because of the incompetence and negligence of one of your employees.

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I bought something from them! In the end, the bank told me to return it! They didn't accept it!!!! The worst crap store, scammers, offering all kinds of memberships!!! The worst electronics store!!!!!

Shocked at the rudeness and demeanor of the greeter. If I visit again, and this changes, I'll edit my review. Do better "Best" Buy.