Extremely disappointed in Best Buy's service after being a loyal customer for years. I bought a refrigerator , and the delivery crew refused to bring it down to my basement—even though there was enough space and I offered to take responsibility. They took it back from my doorstep. When I went to the store to complain, the appliance department gave me strange excuses and zero help.
I ended up going to Abt Electronics, bought the exact same fridge for the same price, and their team installed it in my basement without a single issue. Best Buy lost a loyal customer to better service.
They didn't have exactly what I wanted but I was directed towards a a good alternative but more expensive.
SELLING DAMAGED OPEN BOX PRINTERS FROM BEST BUY WILL NOT FURTHER DISCOUNT FROM OPEN BOX STICKER:
Don't buy a open box printer from this best buy, I have been looking for printers and seen several open box printers, they are floor models that have been sitting there for months, i looked at them and found out that the cartridges are old and dried out, and ink jet printers if they sit more then about 2 months without plugging it in the ink gets into the main print- head dries out inside the print head causing permanent damage to the print head that costs about 100 dollars to replace, i tried to get a discount to cover the cost of the print head and the cartridges about 160.00 the open box discount is very low and they will not drop the price further to cover the damage, i advise not to buy any open printer from this best buy.
Response from Best Buy
October 07, 2026
Hello,
Thanks for taking the time to share your feedback with us. We understand wanting to get the best deal and ensuring that the open-box printer would operate correctly, and not being offered any additional discounts wouldn't be welcome.
When we price open-box items, this is typically taking in consideration the condition of the unit, so additional discounts are generally not permitted. That said, we'd like to review this further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/QHwAnC), Twitter/X (https://bby.me/gy5zyu), or Instagram (https://bby.me/mPE3sq), and refer to your "Google review 231540".
If you're looking for good tech deals, friendly guest services and good insurance, avoid best buy and just go to microcenter, best buy insurance is basically for show and doesnt cover anything unless they feel like helping, you need to basically deal and fight with customer service to even attempt to use it, microcetner has a better 30 day windows for return, better insurance plans, and better customer service with better deals, if you had the option between the two, avoid best buy at all costs.