Great selection electronics!
Great service!
Very bad experience with "managers" Sayed and Josh
I purchased samsung phone while ago at that time salesperson told me if you buy screen protector from us you have lifetime warranty as longest you own the phone, whenever is scratched just bring the phone and we will replace it for free.
Today I went there to replace screen protector and geek told me you have to pay
$8 for replacement. Its not about $8 its about how they can't honor their warranty.
They told me replacement means we will provide new screen you replace it.
Please, please teach them what the replacement means
Replacement meaning
A screen protector replacement is the process of removing an old, damaged, or worn-out layer of tempered glass or plastic from your phone's screen and installing a fresh one.
The staff member is inattentive; even if you ask for help, they won't assist you.
Response from Best Buy
July 09, 2026
Hey,
We understand that receiving poor customer service while shopping in the store can be frustrating, and we'd like the opportunity to learn more about your experience.
To discuss this matter further, please connect with us through a private message on our social media link. When reaching out, please reference Review #185137 and include any additional details about your experience
There's hardly any customers everybody is buying online