Best Buy Schaumburg

What an experience first off we bought an open box item I’ll be upfront and honest about that. It’s an excellent condition and it’s an 85 inch Roku TV. When we got to the store, it started off by checking us out, and the sales associate scanned and gave us the wrong TV to load into our car Thank goodness the mistake was noticed and another representative helped us to take the TV to our vehicle as well as helping us load it The entire thing was wrapped in bubble wrap because it was an open box item, and it said all parts and accessories were included. Let me Keynote that it said all parts include included. Due to it being wrapped in bubble wrap and not wanting to unwrap it and check because we’re moving it and the wrapping helps keep it protected. We did not notice until getting home, but it was missing the Roku remote. Now, if this Best Buy was our local Best Buy, it would not be that big of a problem to drive back and get the remote but unfortunately it’s not our local Best Buy as we drove an hour and 45 minutes to retrieve this TV There is no way that it makes sense to return to the store for a seven dollar remote. You can get two of the remotes for nine dollars on Amazon just to retrieve the missing remote. So we called right after we realized this happened and we were told by a customer service representative you could go to any Best Buy and pick up that remote and they’ll give it to us for free Low and behold, we go the next morning cause it was late night when we realized it and the local Best Buy, which is a mile away refused to give us the inexpensive Roku remote So we did the next logical thing we called back the the store we bought it from only to realize that Best Buy has no phone numbers that go to the actual store. It goes to an Indian call center. We spent 45 minutes on the phone. We even tried to get a supervisor which we were refused to get a supervisor and finally got a hold of a supervisor and every single representative said there’s nothing that they can do because it was an open box item. I was extremely clear to let them know that this open box item they stated that all accessories and parts were included. It was clearly printed online as well as on the label that was on the TV that was wrapped in bubble wrap. So now we have a TV that is missing a remote and the only way to get this seven dollar remote is to return to the original Best Buy and waste $25 in gasoline to retrieve the seven dollar remote. Needless to say that is not happening I will order the remote on Amazon have it delivered to my house for $9.74 and it’s delivered the same day. Today AMAZON wins for customer service not Best Buy Sadly, Best Buy loses on all accounts. I don’t think I’ll be able to shop at Best Buy ever again even though they have gotten my business they have a credit card in my name and I do like some of the perks that they have but not enough to deal with the lack of customer service that this has caused. So make sure you don’t pay attention to what the writing says when everything is included and all accessories are there because it most likely is not true and there’s nothing that they can do about it apparently You’ll have yourself a fine and beautiful day and I hope this review helps sway your decision towards the failing company that Best Buy has become

Hello, I had a visit maybe two days ago, spoke to a manager named Chris, and an associate that was Indian he was attempting to try to process a trade-in for my IPhone Air. While doing so, he directly told me “reset your phone completely” I confirmed which setting he wanted and confirmed to delete all data and the e sim. This would then leave me with no data and my iCloud settings, and no way back to go to my home because I have no GPS. The Indian worker told me and he apologized for this and there is nothing he can do. I then was so upset by the situation since I live an hour away from the location I visited. They did not offer me any type of compensation for all the stress I went through and the horrible experience. I would never recommend this location to anyone. As of right now, do not trust the associates with resetting your phone, without confirmation with the manager. WORST EXPERIENCE EVER.

Me gusta mucho

I’m giving this store 1 star All Because of this New Stupid AI messaging system. It put me on hold for 20 minutes only for me to hang up. This store deserves 1 star and so does Best Buy. Stop with the AI crap and someone Answer the phone. I’ll gladly take my business elsewhere