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Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Schaumburg
How do I check product availability at the Schaumburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Schaumburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Schaumburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Schaumburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4918 reviews)
Aipeeri M
July 14, 2026
1 out of 5
Do not buy any products without verifying condition. Meaning, if you have a 100% return guarantee please open the box take a video of the product and verify there is any small scratch or anything. Because when I came to exchange my Dell laptop they did not took it because there was small scratch on it ☺️☺️☺️☺️😡😡😡😡😡What a Shame!!!!
Response from Best Buy
July 15, 2026
Hello,
Thank you for sharing your review. Return and exchange decisions are based on the condition of the product at the time it is received, and we understand your concerns regarding the scratch that was identified during the exchange process.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/SId4pF)
Twitter/X (https://bby.me/4RHzDa)
Instagram (https://bby.me/kEz4k4)
When reaching out, please reference your Google Review 187727.
Vivek S
July 13, 2026
5 out of 5
I had an excellent experience at the Best Buy in Schaumburg while buying a laptop for my son, who was visiting from the UK.
A special thank you to Mark in the laptop department. Mark had also helped us a few years ago when we purchased a laptop for my dad, and we specifically came back because we remembered his outstanding customer service.
He was incredibly patient, knowledgeable, and took the time to understand exactly what we needed. Rather than pushing us toward the most expensive option, he honestly guided us to the laptop that best suited our requirements. His professionalism, product knowledge, and genuine desire to help made the entire experience enjoyable and stress-free.
Employees like Mark are the reason customers return. We chose to buy from the same Best Buy location because of the trust and confidence he built with us over the years.
Thank you, Mark, for another great experience. We highly recommend both Mark and the Best Buy Schaumburg team!
Andrew D
July 12, 2026
1 out of 5
I tried calling the store. Had to deal with some terrible AI. Got connected with an agent and the refused to connect me to the store. Took my business somewhere else. Best Buy used to be a great store.
Response from Best Buy
July 12, 2026
Hi there,
It can be frustrating when you aren't able to contact a store directly, so we appreciate your feedback. Due to the very high call volume stores were receiving, store phone calls are routed to our Customer Care line. All agents answering the phones can assist in most instances without having to contact the store.
If you're in need of assistance or want to formally document your review, please send a private message on social media. Please include Google Review 186341 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
james r
July 11, 2026
5 out of 5
Great selection electronics!
Great service!