Best Buy Schaumburg

I stopped buying from Best Buy a few years ago because they are notorious for screwing up pretty much everything. After one bad experience too many, I was done with them. The only fix was a gift card, which I did not even want because I was disgusted with how they handled it. Fast forward a few years, I decided to give them one more shot only because I did not want to leave that gift card unused and basically hand them free money. I figured I would buy a laptop and trade in my old one. I could not even find my processor generation in their system, so I called and placed the order over the phone. Not one, but two people, including a supervisor, confirmed that it was probably a glitch, to pick the closest match processor, and chose pick up at the store and they would figure it out. I picked this Schaumburg location. So I place the order, drive 15 miles to the store, get the pickup notification, and then the staff cannot figure out how to proceed. The employee calls a manager and I stand there waiting for about 30 minutes. When the manager who’s name is John finally shows up, he has the communication skills of a wall. Zero explanation, barely says anything, just mumbles to himself while clicking around. And honestly, he looked like he was barely out of middle school, like my toddler could have been his older brother. Then he finally tells me the real reason the processor was not listed. It had a recall, so the system would not accept it. My laptop was in like new condition. I get that policies exist. Fine, skip the trade in. But after wasting 2 hours of my time between driving and standing around for them to “figure it out,” I asked them to do something to make it right. A small discount, another gift card, anything. The manager refused to do absolutely anything. No apology, no solution, nothing. He mumbled to himself, avoided eye contact, and then just slipped away like he was trying to escape the conversation instead of doing his job. The whole thing was so absurd it would be funny if it was not such a waste of my time. That is the reason I stopped shop there. Poor training, broken systems, zero accountability. When their own employees give wrong information and waste your time, somehow it is still your problem. Just look at how many negative reviews are sitting here with no response from Best Buy. That tells you everything. They clearly do not care. And judging by how empty the store was, I would not be surprised if they are heading toward bankruptcy in the foreseeable future. I have already sold the gift card through CardCash just to get it off my hands, and I will never deal with Best Buy again.

Just got off the phone with a wonderful associate of Best Buy, Mansoor. Mansoor was so professional and understanding, I would say Mansoor deserves a raise or consideration for promotion. Mansoor efficiently handled my concern and was pleasant to talk with. Thank you. Hire more like Mansoor!

Reliable service and great to customers each time I visit! I've been to several Best Buy locations and always someone at these different locations is not happy with their career choice or just a crappy attitude. Schaumburg location is better than these others!

Shoutout to the employees - everyone was SO kind and truly went above and beyond to help me. Honestly, thank you 🫶🏽