Best Buy Schaumburg

Jacob at Geek Squad is wasting time instead of actually helping. He keeps acting busy and dragging things out, and the service has been extremely poor and frustrating

I am extremely disappointed with my recent experience at Best Buy, specifically with the conduct of Manager Josh. I arrived at the store the evening before the product release and waited in line overnight for approximately 11 hours. Like many other customers, I made a significant commitment of time and effort because I am a loyal customer and wanted a fair opportunity to purchase a highly sought-after item. After waiting all night, the experience quickly became frustrating and unprofessional. When the store opened, there were multiple products physically visible behind the register. However, Manager Josh refused to sell more than one item total, even though Best Buy’s stated policy was a limit of one item per SKU/one item per set, not one item overall. This meant customers should have been allowed to purchase one of each different eligible item, rather than being restricted to a single item total. What made the situation even worse was Josh’s attitude. As I was trying to decide which item to purchase after being unexpectedly told I could only choose one, Josh raised his voice and said, “Pick your item or I’m going to kick you out. I have a long line.” After standing in line overnight for 11 hours, being spoken to this way was shocking and humiliating. I felt threatened, rushed, and pressured into making a purchase I did not have adequate time to consider. Because of the pressure, I ended up purchasing the item that the employee at the register suggested rather than the item I actually wanted. Additionally, it appeared that products were being withheld despite inventory being visibly available. Customers who had waited all night were denied the opportunity to purchase items that were clearly in stock. This gave the impression that inventory was being managed unfairly and that loyal customers were not being treated with honesty or respect. Another major issue was the complete lack of communication. The morning shift never sent an employee outside to inform customers how many units were available or explain purchasing limits. This is a basic courtesy that would have allowed people to make informed decisions after dedicating an entire night to waiting in line. Overall, this experience reflected very poorly on Best Buy. Manager Josh was rude, intimidating, and inconsistent in enforcing policy. His behavior created an unnecessarily stressful environment and undermined the trust customers place in Best Buy to conduct limited releases fairly and professionally. Manager Josh does not value what Best Buy stands for and is setting up his team to be unethical and disrespectful to customers. I hope Best Buy’s corporate leadership reviews this incident seriously. Customers who invest their time and loyalty deserve transparency, consistency, and respectful treatment—not threats and arbitrary decisions.

I would highly not recommend to come to the Best Buy. The manager josh was very unprofessional and should not be a manager. Visibly see the products and he has an ego to tell his employees to not sell those products to his customers that waited to get those products. This is quoted what he told us customers “ Buy the product or I am kicking you out.” Wasn't fair for those who came early and waited for the products we came to buy. This is by far the worst Best Buy I’ve been to.

Manager Josh was really bad with service, shouldn’t have the position he has. If you were ever in a management position you would agree. Did his customers wrong on so many levels. Corporate Best Buy needs to something about him, not selling items I came for to buy is ridiculous. Visibly see the products and he has an ego to tell his employees to not sell those products to his customers that waited to get those products. Wasn’t fair for those who came early and waited for the products we came to buy.