Frequently Asked Questions About Best Buy Schaumburg
How do I check product availability at the Schaumburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Schaumburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Schaumburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Schaumburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4912 reviews)
Shaiirkul
July 09, 2026
1 out of 5
The staff member is inattentive; even if you ask for help, they won't assist you.
Response from Best Buy
July 09, 2026
Hey,
We understand that receiving poor customer service while shopping in the store can be frustrating, and we'd like the opportunity to learn more about your experience.
To discuss this matter further, please connect with us through a private message on our social media link. When reaching out, please reference Review #185137 and include any additional details about your experience
KoolDoc
July 09, 2026
3 out of 5
There's hardly any customers everybody is buying online
Ben M
July 08, 2026
2 out of 5
This place almost never has someone at the registers or pickup counter. Its so wild. They'll always have someone greeting you but never at the counters.
Response from Best Buy
July 08, 2026
Ben,
Thank you for bringing this to our attention. This is not the service that we want our customers to have and we are sorry that this has been your experience. So, that we can look into this matter, please send a private message to one of the following: Facebook (https://bby.me/PqROiM), Twitter/X (https://bby.me/eF10MP), or Instagram (https://bby.me/PQGiAa). When doing so, please state that you are replying to Google Review 184610.
Gregory W
July 06, 2026
2 out of 5
A bit of a disappointing experience. I came in to buy a new iPad and keyboard. The model I wanted was out of stock. They offered me a slightly lower storage model, which I agreed to. The price advertised on the display iPad was significantly less than the price of the device they were selling when they rang the device up. The sales associate said that the display pricing was from March and had not been updated. They unfortunately would not honor the displayed price.
Response from Best Buy
July 06, 2026
Hello.
Thank you for reaching out regarding your recent visit and the price discrepancy. If you need any assistance, or would like for us to look into this further, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. When you reach out, please be sure to include Google Review number 183848.
Thank you.