Best Buy Skokie

I really like this Best Buy. Has a lot of variety in electronics and TVs. Cinema area is pretty cool which has many selections in brands on display. I give a 4 ⭐️ because I was expecting many selections in Home Theater speakers by the audio area. Overall experience was good. Staff are very friendly and can help you with any questions you have.

Better hope nothing goes wrong because you won't get any service here. 3 week wait for a warranty repair, take the day off work and now I'm told there is no appointment after this was confirmed yesterday.

Wish I could give 0 stars instead. Went in the purchase four (4) Steam Wallet gift cards. 1 of the 4 did not work when trying to redeem. The purchase was made online and the physical card they had given us did not match the serial number online. We have come back to this store, called the corporate and customer service numbers multiple times to absolutely no help. Now we are currently in best buy again after waiting for almost 2 hours because they keep telling us their managers are too busy to help us. They had us step aside and no one has come to help us still. It seems as if they're just trying to keep us waiting until we're too tired and just leave. Buy your gift cards somewhere else because it seems like someone's pulling a fast one on you as they've said 5 people have come in with troubles with their gift cards today alone. They also keep saying they can't issue a refund or offer any store credit for gift cards, when it was their fault that we can't use the gift cards even though the money was taken out of the account. Update: We left after 2 hours. All they could do was refer to the phone calls we had with corporate and said "I don't see where they said to come in store". They did not help us again. Lost our money and wasted our time. Don't come here for any customer service relations.

The person with glasses at the Cellphone is SUPER unhelpful. Waster 2.5 hrs of my time and did not want to help whatsoever. No idea what his issue was against me. VERY impolite and unwilling to answer any questions. When asked for the manager, he said he cannot come. SUCH A LOW VALUE PERSON! VERY BAD SERVICE! AVOID THIS LOCATION FOR ANY CELLPHONE OR ANY PURCHASES!