I purchased a ZAGG screen protector from this store with paid installation. At the time of purchase I was clearly told that for this phone and this specific screen protector, all future installations would be free.
The last time I had it replaced, the installation was done for free without any issues.
Today I was refused installation and told I had to pay again. The supervisor, Betty, was extremely rude and refused to show me anywhere on their website stating that the installation is one-time only.
When I asked for written proof, she simply refused and acted very unprofessionally.
This is misleading the customer and shows complete lack of respect. I will not be shopping at this location again and do not recommend it to anyone.
Response from Best Buy
January 02, 2026
Hello, thank you for sharing your experience with us here. Making sure you are getting the correct services is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #98992".
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Paulina B
December 28, 2025
The staff is friendly, plenty of choices.
The staff were really nice and I went while it was busy and I didn’t have to wait too long to get help with my purchase