frasier g
February 07, 2026
I ordered a 100-inch TV with a confirmed delivery date of February 5. When I called customer support to ask whether an earlier delivery might be possible, the representative instead changed my delivery date to February 10 without asking or getting my consent.
I immediately called back multiple times and was assured the issue would be escalated and fixed. That never happened.
This wasn’t a shipping delay or inventory issue, it was a customer service error that Best Buy failed to correct. The original delivery date was intentionally scheduled ahead of the Super Bowl, and I had already made plans and invited people over based on that commitment.
For a purchase of this size, the lack of accountability and follow-through was extremely disappointing. I expected far better handling of a simple mistake.
Response from Best Buy
February 07, 2026
Hi Frasier,
Thank you for your review. It's understandably concerning when an order doesn't arrive as expected. This is not the experience we'd want for you by any means.
So that we can look into this a bit further to see what we may be able to do to help, please reach out to us on Facebook: (https://bby.me/ztpn68), Instagram: (https://bby.me/ybbj02), or Twitter: (@BestBuySupport). Be sure to mention your Google review 114394.
We found the microwave qe wanted here.