Best Buy Skokie

I visited the Best Buy in Skokie to try the new Meta Ray-Ban display glasses as a walk-in (I didn’t have a demo appointment). Even though there was a line of people with scheduled sessions, I patiently waited and was eventually helped by Mehar. She was amazing! Mehar was patient, knowledgeable, very calm, even with many people waiting around. She walked me through every feature step by step, never rushed me and kindly repeated anything I didn’t understand. It was truly one of the best customer service experiences I’ve ever had. Mehar turned what could have been a stressful, busy environment into such a pleasant and informative experience. Thank you!

I had the audacity to visit this Best Buy to make a simple exchange: two factory-sealed, never-used blue SodaStream bottles for the new pink ones. This apparently revolutionary concept sent the staff into a tailspin. After the first employee looked at me like I had just asked him to solve a Rubik's Cube with his feet, he called in his manager, Danielle. Danielle greeted me with the warmth and enthusiasm of a tax audit. Despite my calm explanation and even providing the exact transaction details from my phone (since finding a purchase without a receipt is apparently rocket science here), the process was needlessly painful. Her palpable annoyance made me feel like I had personally inconvenienced her just by existing in her store. After the exchange was finally granted, my "thank you" on the way out was met with a curt "Yup." I just want to formally apologize to Danielle for the tremendous burden my simple, legitimate exchange placed upon her. Rest assured, I won't be making that mistake again.

I just picked up online order by entering store. As there are restaurants in the area, the lot was nearly full on a Sunday evening. However, during the week, there are offpeak hrs. After I'd placed my order it was filled rapidly. Using the BB visa card gives me money back for future purchases.

Great store. Great customer service. Brief but true statement.