Best Buy Skokie

Amazing

Great customer service! Ran in last night last minute because my TV broke and was out in 15 minutes with a new one.

I have purchased hundreds of products from Best Buy over the past 20 years. I've spent thousands on TV, cameras, security, Alexas, soundbars, speakers, computers, cords, gifts for my employees, and plenty of tech for my home and office. In addition to the item I'll be referring to, I bought a printer a few days ago, and had no problems. Now here's the giant problem. I purchased an LG washer-tower laundry station. I went to this store, saw the product, and had a helpful salesman who answered all my questions. I bought it and even purchased a 5 year warranty. I scheduled my delivery for just for about 4 days later. I was excited! Then the night before, they texted me the delivery would take place from 12:00-4:00pm. As a result, I cleared everything out in my kitchen, dining area, and entrances. I reserved a parking spot in front. I told my neighbors and my Condo Management. I cleared my schedule and sent my assistant home early. Best Buy sent a link so I can see the exact arrival time of the installer. It started at 2:00pm, then 3:00, then 4:30pm, then 5:59pm. I called the store several times to see what was going on. I called the Skokie store where I bought the laundry unit. The phone was answered by AI, I said AGENT, PERSON, HUMAN. Then I was put on hold for 12-15 minutes with the lamest hold music ever. Eventually, I spoke with someone who told me exactly what I already knew. The last guy I spoke with said the delivery guy was on his way. It got later and later until I finally got a text message that the delivery needed to be rescheduled and they would send me a scheduling text in 2 days. No explanation. I was so mad I drove to the store, and the manager finally told me the truth. The delivery guy's truck broke down. They outsource their deliveries, unlike ABT which has its own trucks and installers. I told the manager, Mike, I demand a refund. He gave it to me without much of an apology. I could have dealt with a broken-down truck. Things happen. The problem is they didn't tell me what happened and just strung me along until I was face-to-face with a manager in the store who finally told me the truth. I felt very disrespected. I use technology a lot, but I never use it to avoid being honest and communicating with my clients. If you just need to buy something you can carry out, it's great, but if there is a delivery involved, run away. Too much red tape. They lost a customer who gave them a lot of business over many years because they don't know how to communicate with thier the people that keep them in business. Business is about treating people like friends, not AI account numbers. I hope they learn something and improve their communication process.

Never going to buy anything from now on from Best Buy because of worst experience from STEVE who is apparently a manager. Product having error after couple days. He refused to take the 3d printer back because I don’t have the ORIGINAL box. How on earth am I suppose to have the original box? Who save a huge box? When I try to explain him he was super rude and disrespectful like he don’t care to help me.