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Frequently Asked Questions About Best Buy Skokie

How do I check product availability at the Skokie Best Buy?
How do I check my order status?
My local Skokie Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Skokie stores’ holiday hours?

Recent Reviews

4.0
(2455 reviews)
Annette S
February 08, 2025
1 out of 5
DO NOT SHOP HERE! I'm currently sitting in my car writing this after trying to return an unopened/unlocked phone 4 days past the return policy, due to having Covid! I had spoken to someone, I guess the store phone number is actually just a call center, not the actual store! The manager Thomas was very short with me and told me to call the customer service number back and they could email a return slip. So I called from my car in the parking lot, after being passed to multiple people, I was told I would have to go to the store, since they aren't in the country, how could they help. WHAT? So, I asked the guy from the call center in another country to tell that to the manager Thomas. I went back in the store, if looks could kill I would be dead! He literally yelled at me "If they want to go past the stores return policy, it's up to them!" I had Covid and could not get out of bed! I work retail, there are always exceptions!!! If anyone in the store I work at treated a customer the way I was treated, they would be terminated!
Valerie R
February 08, 2025
1 out of 5
Someone is answering this line to a closed store. I’m not positive but I smell scam.
Shehla F
February 07, 2025
5 out of 5
Les was very knowledgeable and helpful with my iphone upgrade. Had a much better experience than the multiple Apple stores I’ve been to. Will definitely be back to this Best Buy location for any future mobile needs.
Angel O
February 01, 2025
1 out of 5
They sold me a monitor that was tampered with and had a dead backlight LED. They tried to pin the tampering on me, even though my receipt shows I was just there 2 hours ago. I literally came home, installed it, and saw it was messed up. The staff had TERRIBLE customer service skills and were not helpful at all in trying to resolve this issue. $260 down the drain trying to get help from employees that don’t make enough to care. Worst Buy
Response from Best Buy
February 02, 2025
Hello, Thanks for taking the time to share your feedback. I understand finding that the monitor you'd just purchased wasn't in new condition, as expected, wouldn't have been welcome news. But then on top of that having the store accuse you of this, certainly isn't ideal. I'd like to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, the location you visited, and either the online order number or the Customer Service Pin Number from the store receipt. Please also refer to your "Google review 64766614" in your message. Sincerely, ^Melissa

About Best Buy Skokie

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