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Frequently Asked Questions About Best Buy Skokie
How do I check product availability at the Skokie Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Skokie Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Skokie stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Skokie Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2787 reviews)
sheila a
April 27, 2026
1 out of 5
I’d give this store a rating a -10 if I could. Lousy customer service by Riaz who works here. Thomas N the manager has a horrible attitude and did not resolve anything. Seeing as how he’s a manager, I can see why the employees are dismissive and rude.
L J
April 25, 2026
1 out of 5
Really poor technical expertise and customer service at this location. Also smells like moth balls.
Response from Best Buy
April 25, 2026
Hi,
Thanks for your feedback, it's unfortunate that you feel that way. We would like to speak with you more regarding your visit and get some additional information. Please connect with us by sending a private message on one of the below social media platforms. You may include the review ID 145961 in your message.
X: https://bby.me/Mi2csW
Facebook: https://bby.me/RK5KOM
Instagram: https://bby.me/uDnSFg
Robert M
April 23, 2026
2 out of 5
So I went in to Best Buy to view some products in searching for someone to help me several people with blue shirts pass me by not even having eye contact with me the only person who I approached or actually approached me in the beginning was someone who did not work there but worked for another company service in theirs and they were very helpful customer service at this place particularly this place in Skokie is terrible they have no business working if they don't know customer service and that's all up to their supervisors and managers which are very Very poorly trained in how to get this done so what if all their sales are done online who cares
Response from Best Buy
April 23, 2026
Hi,
Having a poor shopping experience and not receiving customer service to make a purchase is upsetting. Let's discuss this recent event. Please mention review #145299 when reaching out on social media link.
Facebook (https://bby.me/9V1N7y)
Twitter/X (https://bby.me/bJzBsY)
Instagram (https://bby.me/wypoq7)
sneaker c
April 21, 2026
1 out of 5
Lied about the reward certificate and did not receive and did not refund me