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Best Buy Skokie

4.1
(2383 reviews)
5425 Touhy Ave
Skokie, IL 60077
(847) 933-9170
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Frequently Asked Questions About Best Buy Skokie

How do I check product availability at the Skokie Best Buy?
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My local Skokie Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
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Recent Reviews

4.1
(2383 reviews)
Al B
October 01, 2024
1 out of 5
The store is closed but they let customers in, then a strange guy comes and kicks you out, it's a disgusting experience, don't go calmly, you'll get angry.
Response from Best Buy
October 01, 2024
Al, Thank you for the review. I understand your experience at Best Buy may not have been a reflection of the expectations we have in place. We do wish for our customers to always feel welcome and appreciated. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Regards, ^Kristy
Meryem K
September 29, 2024
1 out of 5
I tried to purchase and item from Best Buy it was in the locked case. When I proceeded to check out the price was nearly double. I found out the item was under the wrong price sticker. I reached out to support and they said they should honor the price at which I saw the item. But the store manager would not honor the deal even after I explained the situation.
Response from Best Buy
September 30, 2024
Hello and thanks for reaching out on Google, Meryem. We understand the frustration when an item is showing the wrong price. We'd like to ensure this feedback gets into the right hands. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64257928. Kindly, ^Graham
Jacob M
September 28, 2024
1 out of 5
At the checkout they did a terrible job explaining their 15 DAY return policy. You only get 15 day returns without a $50 annual membership. But the only place that is clear is the fine print of your reciept. I talked to store manager DJ and suggested that they need to trained the cashier's better on presenting this clearly when they pitch the membership.since most consumers expect 30 day returns. He said the only thing I could do to return my unopened SD card was buy a membership. I asked for a gift card or something to make up for the poor implementation of the return/membership policy. He said no. Wasn't that concerned about making it a good experience or offering to a way to leave feedback. So now I paid $50 for a membership I don't need and have to remember to cancel it in a year. Feels predatory to the consumer. I'll buy my stuff on Amazon
Response from Best Buy
September 29, 2024
Hello, Jacob, Thank you for sharing your experience with us. As a customer myself, I understand the importance of being educated on the return policies for the establishments or platforms I make purchases through. Here at Best Buy, we certainly want our customers to fully understand the policies we have in place, as well as membership opportunities that exist. A clear explanation is important, and I understand that may not have occurred during your interaction. Our team, which is based out of our Corporate Campus, would like to discuss this further, as well as take the steps to formally document your feedback. You’re welcome to connect with us through social media. You can find our team on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. To protect your personal information, please send those details through private message or DM. Please also reference Google review, 64255049. Best, ^Sarah
Rhema A
September 16, 2024
1 out of 5
The worst thing I did was purchased in online I place order for camera it say will be delivered waiting for delivery and not even updated me. This is a scam company. Waiting and expected for my item to be arrived still not received yet. Worst experience worst service ever
Response from Best Buy
September 16, 2024
Hello. I can understand how frustrating it could be to wait longer than expected for a newly purchased item and we would be more than happy to look into this for you. Please feel free to send a private message to one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and one of our agents will be glad to assist. Please also include Google Review number 64207762. Best, ^AllisonS

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