Best Buy Skokie

Excelente cervicio 👌

Very nice updated store. Customer service is friendly, knowledgeable, and capable in assistance, even to your vehicle.

Thank you Gabe! - 5 Stars are for you. BestBuy gets 1 Star. I stopped by Best Buy about 45 minutes before closing to pick up an item. The store was clearly winding down for the night, and unfortunately, it seemed very understaffed. I waited in one particular department for around 15 minutes trying to get assistance. I flagged down a few associates, and while they did use the PA system to call for someone from the department, nobody ever showed up. What saved the experience was Gabe at the register. He was friendly, professional, and actually took the initiative to help. He located the item for me and found someone to bring it up. In a situation where customer service was otherwise lacking, Gabe stood out as someone who genuinely cared about helping customers. Thank you, Gabe — you deserve a raise. Ironically, after getting home, I tried to leave positive feedback for him using the survey link on the receipt, but it only redirected me to download the app. The website experience was even worse — instead of letting me review my visit, it prompted me to review a product I bought two years ago. I eventually contacted support, fought through the chatbot, and finally reached a “human” agent who was oddly verbose and took forever to respond. The chat window itself was duplicating words and inserting random punctuation marks, which honestly made the whole interaction feel broken and impersonal. In the end, they could not help me and said that leaving a review is broken for some customers. Best Buy still has good employees like Gabe, but the company seriously needs to rethink staffing levels and customer support experience. Thank you, Gabe, for being human!

Excellent service. Fast and professionally.